# Homedics SereneScent — user reviews > 156 indexed App Store user reviews of Homedics SereneScent by HoMedics, rated 4.70/5 from 3 ratings. - Source: https://appshunter.io/ios/app/homedics-serenescent/id6502704037/reviews - App overview in markdown: https://appshunter.io/ios/app/homedics-serenescent/id6502704037.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Homedics SereneScent? Overall sentiment: negative **Pros** - 💡 Perfect! - 👍 Good product **Cons** - 🐛 App does not work - 🐛 Bluetooth issues - 🐛 Firmware update problems - 🐛 Scheduling issues - 🐛 Connectivity problems - 🐛 Useless app - 🐛 App is unreliable - 🐛 App is buggy - 🐛 App drains battery - 🐛 App is poorly designed **Commonly reported bugs** - App cannot connect to device - Firmware update fails - Schedule settings not saved - App disconnects frequently - App freezes and crashes **Most requested features** - Add support for multiple devices - Improve scheduling options - Allow renaming of devices - Add security features to prevent unauthorized access - Improve firmware update process ## Newest reviews (14 of 156) ### 2/5 — Only One Schedule *2026-07-20* You can only have one scheduled time frame??? I’d like it to run daily from noon to 2:00 and again in the evening from 6:00 to 8:00 but you can only schedule one. Seems like a pretty basic thing to expect for a high end item such as this. ### 1/5 — I was completely satisfied with the diffuser until I downloaded the app *2026-03-05* Why bothered making an app where it is almost completely useless. I was so happy to know there is an app for this diffuser until I started using it! Do you think Tuesday is less important to me than Monday that I need to schedule it off? What people need is scheduled on/off throughout the day, not the week. Also it would be nice to let people config the on/off intervals so that we can have infinite possibilities instead of the 3 settings you have? Also biggest issue, there is no OFF button! Recommendation: Spend more on app dev or just remove it. This caused more harm than good to your reputation. Product: 10/10. App: 1/10. Edit: cant even change name or add more diffuser lol ### 1/5 — I can’t turn it off *2026-02-18, version 9.0* Really? There’s no off button with the app? ### 1/5 — App functionality extremely lacking *2026-02-09* Can’t schedule more than one time and setting. Why wouldn’t you be able to automate it to turn on more often or run different schedules on different days? May be returning due to the lack of functionality expected. ### 1/5 — Are you serious? *2026-01-21, version 9.0* Worked a day, won’t connect. Don’t buy until they fix this weak, next to nothing app! ### 1/5 — App option *2026-01-03, version 9.0* Unfortunately the app does not work. It would be a very useful option but the app doesn’t function at all. ### 1/5 — App *2025-12-31, version 9.0* Bottom line app just don’t work…. Useless!! ### 1/5 — Does not pair with defuser *2025-12-28, version 9.0* Does more recognize defuser no matter what directions I follow. Pretty useless feature overall. ### 1/5 — GET IT TOGETHER! *2025-12-27* This app is a total disappointment. My serene scent diffuser was connected for two days. After that, I could not connect it through Bluetooth in any way shape or form. Homedics must clearly be aware of this based on all of the complaints through the App Store. You need to do better by your customers or you will start losing business. ### 1/5 — Come on *2025-12-26, version 9.0* Spent lot of money on this device. Both the app and device is a waste of time. So sad …. Are you able to fix this or not? ### 1/5 — Total let down *2025-12-21* I’ve been a Homedics product user for MANY years. This is the first time I’ve been totally disappointed. So many possibilities with Serenscent but you completely missed the mark on the app. Go back to the drawing board and put a little money into design and development. You had horrible reviews right out of the gate on this app and still have made ZERO improvements. Bought two of these because I could control them with the app, they’re going back. ### 1/5 — I second the first review! Terrible. *2025-12-09, version 9.0* I bought the machine. Brought it home. I was able to get it linked up, next day?????? NOPE. Device not found. I’ve deleted and reinstalled and it still won’t connect. What a joke for $100 bucks. Do better Homedics! ### 1/5 — Junk *2025-11-25, version 9.0* App doesn’t work ### 1/5 — Don’t buy *2025-10-03, version 9.0* This app worked fine until needed another update. I’m stuck at 7 need 18. But the update is stuck in loop. Next time I’ll buy this with remote, since their programmers don’t know what they’re doing ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-07-16, version 9.0* The app stopped allowing me to set up a schedule a while ago. It looks like you already know this. It would be nice if you let us know if you’re working on this feature. ### 1/5 — Lack of everything *2026-06-23* It’s absolutely ridiculous that the app doesn’t work. I tried scheduling the diffuser to not run over night and I woke up the next morning and found out the thing ran all night and the schedule never kicked in. Additionally you can only schedule it to run all day, not specific hours. I tried opening the app the next morning to find that it couldn’t detect the device again. Price point is way to high for this kind of pain points ### 1/5 — App doesn’t function at all *2026-06-15* I never leave reviews, but felt I needed to warn others since this product is not cheap. The app doesn’t function, won’t update. I can click buttons all I want to and nothing happens. Schedule feature does not work. I’ve tried deleting and reinstalling the app multiple times. Now I can’t even get the device itself to work. I have it on the highest setting and there is zero scent coming out. We’ve only had it about 6 months. These are not cheap and it seems to be a complete waste of money. ### 1/5 — Very Bad *2026-05-25, version 9.0* If there is a negative star .. very expensive refill and the machine as well. Poor quality it leaks and make a stain on the machine the oil scattered. Hard to connect with bluetooth. ### 1/5 — Total useless *2026-05-15, version 9.0* This app is more to spy on your rather than giving you comfort and service. Don’t even think of downloading it. ### 1/5 — Sucks Big Time *2026-05-12, version 9.0* App sucks so badly. Glitchy and annoying and doesn’t work often. Go back and design it from the ground up. You charge an arm and a leg for your device. Make them functional, if you have any self respect!! ### 1/5 — Can not reconnect *2026-05-11* This is a great device with a horrible user interface app. It is impossible to reconnect to the device if you loose connection to it. Example get a new phone. The device has no clear way to reset itself back to factory nor can you bypass the connection settings in the app. ### 1/5 — Good until it’s not. *2026-05-03, version 9.0* Really liked the product, then the Bluetooth randomly stopped connecting and I can’t get it to link with the app anymore. ### 1/5 — Serenesent Review *2026-04-04* The unit works as advertised…the ap doesn’t. Sometimes the ap will connect to the device but most of the time the ap says it can’t find it. I was going to buy another one but decided against it…mainly because I wanted use of a ‘scheduling’ convenience. You missed the boat on this one. ### 1/5 — Does not know we switched to daylight savings time *2026-03-12, version 9.0* I set it up to go off at 7 PM. We switched to daylight savings time and it doesn’t know! Now going off at 8 PM even though it’s still set to 7 PM. Very disappointing and surprising that it would be so clueless on such a basic thing. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-05-19, version 9.0* So… this is amazing cause is nice and colorful but… i mean if the creator is u, just know this device is amazing! ### 5/5 — Love it *2025-02-13* Basic but helpful, no problems at all i liked the diffuser and interface ### 5/5 — Works well *2025-02-02, version 8.0* The diffuser connected to my iPhone right away and the app is pretty simple to use. I was able to update the firmware quickly and without any glitches. What more can I ask? ### 5/5 — Perfect! *2024-12-19, version 8.0* I love it! ### 4/5 — Work but light is irritating *2026-08-18* The diffuser works well. I like that it can be programmed to come on at set times but if I want it to come on at night in the bedroom I do not want the light on, there needs to be a way to disable the light coming on when a program starts. ### 4/5 — Works but limited *2025-12-06, version 9.0* The app works as expected to set scheduled scent strength and light color. Please add an option for no light on the scheduled settings page! ### 4/5 — Missing the run for x hours *2025-12-04* The app has been working ok for me, firmware updates and I can do basic configs. However, I really miss the functionality available with the device button to stop in 1 hr, 2hrs, … I don’t care about schedules, just want the timer. Please consider adding it. ### 3/5 — Good features, needs more schedules *2025-12-25, version 9.0* The app works well. Every feature is completely controllable through the app. You can build a schedule for a customized start and stop time, the light color, and the intensity of the fragrance. I can only see a single schedule. I’d suggest giving the user multiple schedules so that it could be turned on/off several times a day, or even setup a weekend schedule. ### 3/5 — Needs more options *2025-12-20* I like the diffuser. One of the better ones on the market and it’s available at Costco. It works be best to have the app developer include the option to have more schedules to turn the diffuser on during the day. I’d like it on in the morning and as well when I get home in the evening. But, not on when I’m not at home. ### 3/5 — Scheduling Update Please *2025-06-01* Overall the app functions and does what it needs to do. However, the scheduling options need to be fixed. You should be able to set a weekday schedule differently from a weekend schedule. I’m not running the device while I’m not home… allow for at least 2 different schedules. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*