# Homeguardsafe — user reviews > 76 indexed App Store user reviews of Homeguardsafe by Intelligent Security&Surveillance Limited, rated 2.80/5 from 58 ratings. - Source: https://appshunter.io/ios/app/homeguardsafe/id1386719573/reviews - App overview in markdown: https://appshunter.io/ios/app/homeguardsafe/id1386719573.md - Rating breakdown: 5★ 18 · 4★ 5 · 3★ 5 · 2★ 6 · 1★ 24 ## Newest reviews (19 of 76) ### 2/5 — Not funcțional *2026-01-29, version 5.21.1* Not funcțional ### 2/5 — This app barely works. *2025-09-04, version 5.21.1* When I try to scan the QR code, it crashes consistently. The landscape/portrait is a disaster. Can’t even switch between them. ### 3/5 — Not user friendly *2025-07-18, version 5.21.1* Very difficult to use, can’t fix issues (ie: no longer getting important notifications!), can’t get help I need. ### 2/5 — Disaster *2025-07-12, version 5.21.1* Katastrofa. Jednou z 5 případů se vám živé kamerové přenosy načtou, jinak se stále hlásí offline. O oznámeních ani nemluvím, ty nefungují skoro vůbec. Vážně hodně bych ocenila nějakou aktualizaci. ### 2/5 — Changed *2025-01-04, version 2.0.4* What happened to landscape mode? ### 2/5 — Not good *2024-12-01, version 2.0.4* The app is semi functional, live feed is disconnecting every 12/20 seconds, option for recording is very limited even if you put sd card in camera and main device, I regret my purchase in this case! ### 2/5 — Bad *2024-08-25, version 2.0.4* I’m not happy with this. I’ve been trying to cancel my service for a long time because they have not responded back to me about fixing anything. ### 1/5 — App *2024-03-27, version 2.0.4* Once deleted you cannot connect to the server ### 1/5 — Connect close *2024-03-06, version 2.0.4* All worked on my old iPhone 11 Pro Max got a iPhone 13 Pro Max and every time I try to connect my dvr to my phone through the app I just get a message come up on the app saying connect close and then my dev crashes and keeps rebooting until I press the trash button on the app and dvr works fine again. Unsure why this is happening but now forced to buy a new cctv system as I can’t seem to fix this problem. No real help on Google search either. ### 1/5 — Not customer friendly *2024-01-23, version 2.0.4* This app is not easy to use. ### 2/5 — Difficult *2023-10-28, version 2.0.4* App is very difficult to manage. Not easy to get around. Tried sharing it with my family and has been unsuccessful. ### 1/5 — Online access to the cams *2023-10-19, version 2.0.4* App does not work. We all need update asap. ### 1/5 — Horrible *2023-10-10, version 2.0.4* This app is a joke, it keeps crashing and keeps signing off. Unable to use the system without the app. No video was found on how to use it, the documentation provided with the security system only gives minimal info. ### 1/5 — Rating *2023-09-30, version 2.0.4* One of the worst apps i have ever used to manage my cameras. Their website is non functional, and most of the time is unreachable. Software is a big piece of c**p at best. Tech support is non existent, yet the software is what my alsrm company states we need to use. ### 1/5 — camera startup problem *2023-07-23, version 2.0.4* After turning on the app, the cameras won't connect and keep updating ### 2/5 — Hrozný *2023-05-01, version 2.0.4* Poslední dobrou se aplikace zasekává, furt hází kamery offline, nenačítá při živém sledování (Internet 650/150 a vše je naprosto v pořádku z mé strany... nejspíš byla nějaká aktualizace a od té doby blbne). Chtělo by to na aplikaci pořádně zapracovat. ### 1/5 — Homeguard *2023-03-13, version 2.0.3* From last update,app stop worked. ### 1/5 — سي *2023-03-05, version 2.0.2* لم يضبط معي ### 3/5 — App slow sometimes *2023-02-24, version 2.0.2* Could do with speeding up the application somehow ## Most critical reviews (10 lowest-rated) ### 1/5 — Not the best *2026-04-01, version 5.30.0* Takes forever to load. Great quality when it works. Switched phones after Alder went to ADT now can’t view remotely and ADT hasn’t been able to help. ### 1/5 — Cameras *2025-07-30, version 5.21.1* I use to can pull it up on my phone it won’t let me see anything anymore,now it’s say cameras are offline 😡😡😡 How you pay for service if you can’t Monitor your cameras off your phone 🙅🏽‍♀️🤦🏽‍♀️ ### 1/5 — Omg *2025-07-28, version 5.21.1* Omg , stupid app ### 1/5 — The application crashes *2025-06-15, version 5.21.1* I have problems all the time with the application. it's annoying ### 1/5 — Update *2025-05-07, version 5.21.1* Its catastrophic movie on iOS devices!!!! ### 1/5 — Basic functions don’t work *2025-02-23, version 2.0.4* Can’t disarm or arm cameras ### 1/5 — Not working camera? *2025-02-21, version 2.0.4* Help ### 1/5 — Terrible *2024-07-18, version 2.0.4* I hate them there’s so much wrong with this. Can’t play back videos slow response audio messed up don’t get them ### 1/5 — Does not work on iPad Pro *2024-07-15, version 2.0.4* Unfortunately app does not work on ipad pro. Instantly crashes when open. ### 1/5 — Connections *2024-07-12, version 2.0.4* Terrible services ## Most praised reviews (10 highest-rated) ### 5/5 — Great system *2023-06-04, version 2.0.4* Alder uses these and they are the best ### 5/5 — Works perfectly *2022-11-06, version 2.0.2* No bugs so far…easy to set up ### 5/5 — Super *2022-06-26, version 2.0.2* Super tare…profi la pret de nimic!!! ### 5/5 — Great App! *2022-02-25, version 2.0.2* I am really satisfied with the functionality of the app and it definitely serves it's purpose. I have it both on my phone and laptop and it works great. ### 5/5 — Top surveillance service! *2022-01-23, version 2.0.2* Probably the best thing for your home security! ### 5/5 — Jakob *2022-01-21, version 2.0.2* Perfect and easy ### 5/5 — The best *2021-05-07, version 2.0.1* Super ### 5/5 — Super! *2021-02-20, version 2.0.1* Super soft! ### 5/5 — CCTV *2021-02-13, version 2.0.1* Is there anyway I can get this on my MacBook to view my cameras? ### 5/5 — Zenek *2019-11-08, version 2.0.0* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*