# HomeID (Kitchen+) — user reviews

> 314 indexed App Store user reviews of HomeID (Kitchen+) by Versuni Netherlands B.V, rated 4.80/5 from 2,276 ratings.

- Source: https://appshunter.io/ios/app/homeid-kitchen-plus/id1273758728/reviews
- App overview in markdown: https://appshunter.io/ios/app/homeid-kitchen-plus/id1273758728.md
- Rating breakdown: 5★ 1,994 · 4★ 184 · 3★ 37 · 2★ 20 · 1★ 41

## What do users think of HomeID (Kitchen+)?

Overall sentiment: neutral

**Pros**

- 🚀 Easy to use
- 👍 Intuitive interface
- 🍴 Variety of recipes
- 🍽️ Helpful for healthy cooking
- 💡 Useful remote control features

**Cons**

- 🐛 Connectivity issues
- 🔌 Unreliable app performance
- 📵 Lack of offline functionality
- 🤖 Poor accessibility for visually impaired
- 💳 Concerns about data privacy

**Commonly reported bugs**

- Login/registration errors
- Inconsistent sync between app and device
- Recipes not loading properly
- Frequent app crashes or freezes
- Inability to save custom settings

**Most requested features**

- Add more language options
- Improve recipe customization
- Integrate with smart home devices
- Provide better notification system
- Enable multiple device support

## Newest reviews (14 of 314)

### 3/5 — Search

*2026-03-17*

If you type the name of the dish you want to cook it gives you the wrong answers every time

**Developer response:** I'm saddened to hear that the search function isn’t providing you with the correct results. Please be advised that recipes vary depending on the country and recipes shared by other users. Please share a screenshot of the dish name(s) you tried searching for, along with a screenshot of the actual recipe and the results that appeared, by emailing them to PhilipsHomeID.Support@versuni.com

Thank you, HomeID team

### 3/5 — Bug de l’application

*2026-03-04*

Super application qui permet de retrouver et personnaliser des recettes partagées. Dommage que depuis quelques jours il est impossible de créer et partager de nouvelles recettes : une fois les ingrédients ajoutés et enregistrés, la fenêtre pour décrire les étapes ne s’ouvre pas. On ne peut donc partager que les ingrédients d’une recette sans explication ni commentaire. Est ce un bug de l’application ou la dernière mise à jour ? Je vais attendre pour partager à nouveau mes recettes.

Je reçois ce jour votre réponse me demandant la référence de mon appareil Philips.  Je possède un air Fryer d’une autre marque mais avec lequel je peux suivre les recettes partagées par les membres de votre application et partager mes propres recettes. A ce jour le problème n’est pas résolu lors d’une création de recettes. On ne peut toujours pas accéder à la fenêtre de la description des différentes étapes et donc pas proposer de nouvelles recettes. C’est dommage. Je ne peux pas faire de copie écran puisque en appuyant sur « ajouter une étape » la fenêtre clignote et se ferme au lieu de s’ouvrir pour écrire…. Pouvez vous corriger ce bug ? Merci de me tenir au courant

**Developer response:** Je reconnais votre expérience dans la création et le partage de recettes. Je suis également ravi d'apprendre que l'application prend en charge la découverte et la personnalisation des recettes partagées. Pour vous aider, veuillez partager le numéro de modèle de votre appareil et un court enregistrement d'écran du problème à PhilipsHomeID.Support@versuni.com

Merci, l'équipe HomeID

### 1/5 — Não aparece as receitas para cafeteira 5500

*2026-01-24*

Onde está as receitas , não carregam…

**Developer response:** Entendo que você está tendo problemas para encontrar as receitas para sua máquina de café da série 5500. Por favor, tente desinstalar, limpar o cache e os cookies no navegador do seu telefone e reinstalar o aplicativo. Se o problema persistir, por favor, compartilhe o número do modelo do seu dispositivo, que fica atrás da porta de serviço, e uma captura de tela para PhilipsHomeID.Support@versuni.com .

Obrigado, equipe HomeID

### 1/5 — Stupid!

*2026-01-23*

This stupid app doesn’t work. I bought an air fryer from VS and I was told to look for recipes on this app but this app just doesn’t work! Stupid!

**Developer response:** I understand you're having trouble finding recipes for your air fryer. Please note that recipe availability can vary depending on the country. To better assist you, could you please share your device’s model number and the country where the device was purchased.

Thank you, HomeID team

### 1/5 — مشكلة في القلايه

*2026-01-20, version 8.16.0*

اشتغلت عندي شهرين فقط ويعدين تشتغل لمباتها واضبطها التوقيت والحراره واضغط تشغيل لا تعمل ولا اسمع صوت المروحه

### 1/5 — App nao abre - iOS 26.2

*2026-01-18*

App fica numa tela azul e não inicializa. Infelizmente não consigo nem saber se funciona ou não

**Developer response:** Lamento saber que o aplicativo HomeID está travado em uma tela azul e não inicia. Para resolver este problema, por favor, siga estas etapas uma por uma:

1. Desinstale o aplicativo HomeID.

2. Limpe o cache e os cookies do aplicativo nas configurações do seu telefone.

3. Reinstale o aplicativo HomeID.

4. Tente reabrir o aplicativo HomeID e veja se ele trava novamente em uma tela azul.

Se o mesmo problema persistir, envie uma gravação de tela capturando todo o problema para PhilipsHomeID.Support@versuni.com .

Obrigado, equipe HomeID

### 1/5 — Forced advertising

*2025-12-17, version 8.15.3*

Want to know when your cooking is done? Here’s some advertising you can’t turn off instead.

### 1/5 — Compartilhar não funciona

*2025-12-09*

A opção de compartilhar dispositivo não funciona. Só dá pra usar apenas em um celular, não dá pra compartilhar o controle porque não funciona! E o suporte? Mandaram reiniciar o roteador, piada né? Quando o qrcode é lido em outro celular não acontece nada além de abrir o app, só isso!!

**Developer response:** Entendo que você gostaria de compartilhar o acesso ao seu dispositivo. Atualmente, o recurso de compartilhamento de dispositivo não está disponível, e o aplicativo pode ser usado em um telefone por vez. Enquanto isso, um segundo usuário pode fazer login no aplicativo e emparelhar o dispositivo usando as mesmas credenciais que você. Assim que o segundo usuário for emparelhado, o primeiro usuário será automaticamente desconectado. Agradeço seu valioso feedback e vou garantir que ele seja compartilhado com nossa equipe de desenvolvimento para consideração futura.

Obrigado, equipe HomeID

### 1/5 — Model missing in app

*2025-12-06, version 8.15.2*

I bought a new air fryer. The app cannot find it. It like it only exists in store and my kitchen it’s NA320/00

### 1/5 — Hard to find first use instructions

*2025-12-02, version 8.15.2*

Arghhh! I just want a quick start guide, how do I do the new device burn off? Instead I get recipes, Philips promotion materials and nag screens to register my device etc. Ok whatever I’ll google it and watch a YouTube video instead.

### 1/5 — Spam les notifications memes si désactivées

*2025-12-01*

J’ai désactivé toutes les notifications de l’application (donc les notifications d’offres et bons plans, etc), sauf les notifications « essentielles au système », mais Philips considère visiblement que continuer à m’envoyer quotidiennement des notifications à but commercial et d’offres sur leur produit relève des notifications essentielles. La seule manière de ne pas se faire spammer de notifications indésirables est donc visiblement de bloquer les notifications de l’application. 
C’est bien déplorable de forcer ses offres sur les gens de la sorte.

**Developer response:** Je sais à quel point il peut être agaçant de recevoir des notifications indésirables, surtout après les avoir désactivées dans les paramètres de l'application. Sachez que les publicités de notre application sont conçues pour être aussi peu intrusives que possible et pertinentes pour nos consommateurs, présentant des produits de notre marque. Si vous avez déjà désactivé les notifications indésirables et que vous continuez à les recevoir, veuillez contacter PhilipsHomeID.Support@versuni.com et fournir les informations suivantes :

1. Une capture d'écran de vos paramètres de notification d'application montrant les notifications que vous avez activées

2. Une capture d'écran de la notification indésirable que vous recevez

Une fois que j'aurai reçu ces informations, je les partagerai avec notre équipe pour une enquête plus approfondie.

Merci, l'équipe HomeID

### 1/5 — Nothing is working properly

*2025-12-01, version 8.15.2*

We have one of the most expensive airfryers. It was a headache to connect it to the network to app. It was connected to the network but than failed to sync with the app.
Now, they are giving us this advent calendar but when yiu open it.... "Oops, loading recipe failed. Please try again."

### 4/5 — Não Reconhecido

*2025-11-22*

Não aparece o modelo da minha airfryer na lista, comprada no Brasil, no site do Amazon, verifiquei que teve outro comentário sobre o não aparecimento do seu aparelho (AI551/08)

**Developer response:** Entendo que você está tendo problemas com o modelo do seu dispositivo, pois ele aparece como não listado no site da Amazon. Também confirmo que você notou outro comentário em que o dispositivo AI551/08 também não está sendo exibido. Para ajudá-lo ainda mais, confirme o número do modelo do seu dispositivo e envie para PhilipsHomeID.Support@versuni.com .

Obrigado, equipe HomeID

### 1/5 — Broken update

*2025-11-13, version 8.15.1*

App will not open after recent update. Just comes up error try again

## Most critical reviews (10 lowest-rated)

### 1/5 — Didn’t work with my iPhone

*2026-07-21, version 8.20.0*

It’s needed more smart connections, didn’t work anyway

### 1/5 — App never works for airfryer

*2026-07-21, version 8.20.0*

Don’t waste your time with this app and your airfryer

### 1/5 — Não consigo conectar

*2026-07-20*

Estou tentando conectar e nada até agora!!

**Developer response:** Obrigado pelo seu feedback. Lamentamos saber que está a ter problemas em conectar o dispositivo. Compreendemos o quão frustrante pode ser quando o processo de configuração não funciona como esperado, especialmente quando está ansioso para começar a usar o produto.

Certifique-se de que o seu telemóvel está conectado a uma rede Wi‑Fi estável de 2.4 GHz, que o Bluetooth está ativado, se necessário, e que tanto a aplicação como o firmware do dispositivo estão atualizados. Se o problema persistir, tente reiniciar o dispositivo, o router e a aplicação antes de tentar a conexão novamente. Se ainda assim não conseguir conectar, por favor, entre em contato com PhilipsHomeID.Support@versuni.com , fornecendo detalhes do modelo do seu dispositivo, o nome de utilizador usado nesta avaliação e os passos que já tentou para que possamos ajudar.

- HomeID Team

### 1/5 — Stopped working

*2026-07-05, version 8.20.0*

I have no idea why but suddenly the app has stopped working as it should. I open it up and it tells me the air fryer is cooking on a 14 minute countdown. It isn’t. I can manually use the air fryer but the app will neither update or reset.

### 1/5 — Series & Model Number doesn’t match

*2026-06-22, version 8.20.0*

I bought an Airfryer from Malaysia during a tour. My purchased model was 5000 series 9255/90. App isn’t available in my region so I used VPN to download. When I tried to connect it shows a device named 5000 series 928x available. At end of the setup it shows invalid model number. Later I saw there is 3000 series 925x model number available but it doesn’t show any connect option. Honest this is frustrating I can’t use smart features on this Airfryer.

### 1/5 — Terrible UI and slow app

*2026-06-01, version 8.19.0*

If you’re going to sell a  premium smart device then the app experience should mirror the performance. While I love my Philips Airflyers the new app is a total let down. The UI is slow, bloated, and counter intuitive.

### 1/5 — Slowwwww

*2026-05-19, version 8.19.0*

The app is so slow to use. I have fast internet, hence I don’t believe the fault is to do with that. 😕

### 1/5 — Don't buy philips wifi airfryer

*2026-03-28, version 8.17.0*

I've been trying to connect my newly bought Series 5000 XXL HD9285/91 Airfryer, and I just can't connect it. 

I can find the exact model in the app, and I only have the option to choose the HD928X. When I try to connect, it keeps saying every time, "Unable to join Philips setup Wi-Fi." for a feature that they heavily advertise and are proud of, this sucks. I'm returning it if it doesn't get fixed within two days. 

Do not buy Philips Wi-Fi air fryers.

### 1/5 — Inconvenient Registration process

*2026-02-15*

It is taking home.id as username to register but it is not possible to have same username for everyone. The registration process should accept all information details as input and verify and validate it if can be accepted.

**Developer response:** I understand your concern with the registration flow becomes challenging when you are unable to have the same username. To further assist you, please share your device model number and a short screen recording the issue to PhilipsHomeID.Support@versuni.com

Thank you, HomeID team

### 1/5 — New update sucks

*2026-01-31, version 8.16.0*

Updated the app and now I can’t log in and have lost all my favorites and my recipes, again…

## Most praised reviews (10 highest-rated)

### 5/5 — Air fryer

*2026-08-08*

Good fraying without oil

### 5/5 — Sijo Thomas

*2026-07-28, version 8.20.0*

One of the best using cooking apps and many more recipes in the apps and different cultures and different nations variety dishes I like it

### 5/5 — HomeID

*2026-07-15, version 8.20.0*

Best instruction manual I’ve ever downloaded, lots of great recipes too.

### 5/5 — Latest update

*2026-05-25, version 8.18.0*

Thanks for nothing, because the latest update requires iOS 17.0, I have now lost the use of the app.

### 5/5 — Airfryer

*2026-02-11*

Exatamente produto, estou muito satisfeito com a aquisição

**Developer response:** Fico feliz em saber que o seu Airfryer atende às suas expectativas e traz satisfação à sua rotina de culinária!

Obrigado, equipa HomeID

### 5/5 — super

*2025-10-28*

too good for wieght loss

**Developer response:** I'm thrilled to hear that you're enjoying the HomeID app and finding it helpful for your weight loss journey. 

Thank you, HomeID team

### 5/5 — Awesome!

*2025-10-22*

Helpful App

**Developer response:** Wow, that's great to hear!

Thank you, Philips Home Living

### 5/5 — App function

*2025-10-16, version 8.14.1*

App works perfectly so far. Strongly recommend to add live activity function to the app so user can monitor cooking progress on lock screen.

### 5/5 — Easy

*2025-09-23, version 8.13.1*

Enjoy using this device. Cooks easy and taste good.

### 5/5 — Amazing device.

*2025-08-27*

Thoroughly efficient and enjoying every bit of using it.  Philips has always been a trusted brand.

**Developer response:** David Jayanth, I am glad to hear that you're enjoying the device and that it's living up to your expectations. I truly appreciate your trust in our brand.

Thank you, HomeID team

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*