# HomeKeep — user reviews > 7 indexed App Store user reviews of HomeKeep by ECi Software Solutions, rated 3.60/5 from 14 ratings. - Source: https://appshunter.io/ios/app/homekeep/id1562763274/reviews - App overview in markdown: https://appshunter.io/ios/app/homekeep/id1562763274.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 4 ## Most critical reviews (7 lowest-rated) ### 1/5 — Don’t bother *2026-03-07* Login bugs galore and payment required before trying the app! Stick to a spreadsheet it’s easier and free **Developer response:** Thanks for sharing your feedback. We're sorry to hear you ran into login issues - that's frustrating, and we'd love to help resolve it. HomeKeep isn't a public sign-up app; it's offered through participating home builders or home service partners who provide access by invitation. If your builder offers HomeKeep, they can help you get set up, which may also resolve the login trouble you experienced. If they don't, we'd love to talk to them about the value add. We appreciate you checking it out! ### 1/5 — Documents *2025-03-28, version 1.11.104* The update even worse cant access the floorplan documents says no preview available ### 1/5 — Pay before seeing the app?? *2025-02-14* It wants me to pay before I can see if this is an app that works for me… not a very good business strategy. **Developer response:** Thanks for your feedback! HomeKeep is primarily offered through home builders, with some direct-to-consumer options available. We understand it can be frustrating not to explore the full experience upfront, and in the past we have offered free trials to better showcase the value before any full purchase. We appreciate you taking the time to share your thoughts—it helps us improve! – The HomeKeep Team ### 1/5 — Photos-Documents *2025-01-16, version 1.11.99* Cant access the photos efficiently. When you click a pic, then exit. It automatically takes you back to top of the tab. You need to roll down again to the place where you checked. Please fix this. ### 1/5 — HomeKeep app not worth the time *2024-12-02, version 1.11.97* Our homebuilder transitioned from BuilderTrend to HomeKeep. First impression, the HomeKeep is not worth the investment of your time to set it up. The help resources are totally useless. All I wanted to do was add a folder to segregate the photos. The help was “no help”. ### 1/5 — No Free Trial *2024-11-04* There is supposed to be a free trial. But there wasn’t that option for me when registering. Tried to communicate with chatbot. Useless responses. **Developer response:** Thank you for sharing your experience, and we’re sorry for the confusion and frustration. At the time of your review, a free trial should have been available—we regret that it didn’t appear as expected during signup. We’re also sorry our chatbot didn’t provide the help you needed. We’ve been working to improve both support and clarity around access options, and your feedback is a helpful reminder of where we have room to grow. Thanks again for taking the time to share. – The HomeKeep Team ### 1/5 — App won’t open *2024-07-17, version 1.11.84* The app gets stuck when trying to create an account and also when trying to sign in. Endless loading wheel, garbage --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*