# Homesnap Rental & House Finder — user reviews > 52 indexed App Store user reviews of Homesnap Rental & House Finder by Homesnap, Inc., rated 4.77/5 from 101,133 ratings. - Source: https://appshunter.io/ios/app/homesnap-rental-and-house-finder/id506563991/reviews - App overview in markdown: https://appshunter.io/ios/app/homesnap-rental-and-house-finder/id506563991.md - Rating breakdown: 5★ 87,872 · 4★ 8,061 · 3★ 2,593 · 2★ 841 · 1★ 1,766 ## What do users think of Homesnap Rental & House Finder? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Accurate and up-to-date property information - 💡 Useful features like property line mapping and commute time - 🤝 Good integration with realtor and client communication **Cons** - 🐛 Buggy and unreliable at times - 🔍 Lacking in search and filtering capabilities - 💤 Slow updates on property status changes - 🤖 Inconsistent customer support **Commonly reported bugs** - Duplicate listings in favorites - Incorrect property details and location information - Frequent app crashes and freezes **Most requested features** - Ability to save and easily access favorite properties - More customization options for news feed and search results - Integration with Google Street View - Commenting and review system for properties ## Newest reviews (11 of 52) ### 3/5 — Horrible in updating info *2022-09-21, version 8.2.1* This app is good on the go once you learn how to work it. If you ever change brokerages, good luck in getting the information updated!!! I have changed it through the app several times, on my desktop a few times and I called and emailed them about it. It finally was updated on the main screen but in searches and on the description it still mentions my previous brokerage and its been almost a year now! Disappointing and I expected more from a large powerhouse like google!! ### 3/5 — It’s good, but not great *2022-09-14, version 8.2* I like Homesnap. It’s got all the basics a person needs and I like that it makes it easy to see open houses. The map feature is also great and the saved searches make it easy to stay up to date on activity in the areas I’m looking. Recommendations for improvement: Other housing apps show monthly costs like HOA in the summary without having to expand for more detail. I find it really annoying having to expand the details and then scroll all the way down looking for additional monthly costs on a house. In addition, the estimated payments only include principle & interest. They should include HOAs, taxes, and other monthly costs that aren’t negotiable on a house. Second, how do I filter out 55+ communities and timeshares? I feel like I’m tricked into seeing those. Filtering 55+ and timeshare properties is a must have feature! ### 3/5 — Review *2022-07-31, version 8.0.1* The largest benefit with this app, linked to local MLS. As a realtor, it’s why I use this app. Photo viewing- tap the photo the border disappears for full visibility of the photo, scroll and the border returns. It should stay hidden while scrolling. Location - both the pin on a map and the property boarder are the largest issue here on Maui. Some pin locations show a mile away or in the center of the highway I can’t imagine why a realtor would pay 500/year to use the pro version of the app. Value vs benefit is off. Zillow is homeowner crack, and your competition. Homesnap has to be better than other apps. the one thing is the link to local MLS, beyond this, other apps offer about the same Zillow is the most common app used by my clients to find properties even when I spend time connecting them to HomeSnap. The app doesn’t keep their attention ### 3/5 — Odd Limitations *2022-07-16, version 7.4.11* It's a well laid-out app and easy to use with some rather glaring annoyances: 1. On the "Homes" tab where you can set your filters, it will not give you the option to show "Coming Soon" homes; for that you have to go to "News" 2. "News" does not let you filter the feed in any capacity; you will be firehosed with homes way outside your desired parameters and you have to scroll through the thing to pick out the interesting stuff that should pop up on "Homes" but doesn't. There is also no way to quickly return to the top of this feed and refresh, it's fastest to just close and relaunch the app if you're deep into it. 3. The map view is weirdly particular about how closely you must zoom in to show the listing and it isn't consistent. I can be at one zoom level in one area, pan to a different one, and then have to readjust the zoom to get it to pick up listing. Sometimes it doesn't work at all until I relaunch. ### 3/5 — Usually great *2022-04-22, version 7.4.7* I usually have no problem with Homesnap and use it daily for my business. However in the last couple of months, it keeps messing up on me. I like to start my day by filtering new listings for the day to see what just hit the market. The "today” filter always stops working on me. If I select any other time frame, houses will pop up but if I select "today” no houses show up. Also Homesnap use to be pretty fast with updating as the MLS did. Now supplements are taking forever to show up on houses and sometimes it takes a while before the listing status changes to match the MLS. Yes I’ve uninstalled and reinstalled the app. I’ve closed out, nothing works until it randomly decides to start working again. I find myself having to use the actual MLS a lot more because Homesnap isn’t accurate or isn’t working and it’s very disappointing. ### 5/5 — Great App!!! *2021-07-24, version 7.3.16* What a great app! It’s easy to use. Whatever you need to know about a property, is in the palm of your hands. Not sure of where the property line is? No problem, the app will show you. If you haven’t downloaded the app, you’ve been missing out. Do yourself and your clients a favor and start using it now. Don’t worry if you don’t know what to do/how to use it, there’s so much training and help. Fantastic app! ### 5/5 — Nestor Salinas home improvement *2021-07-10, version 7.3.16* OVER MANY YEARS EXPERIENCE HAVE BEEN DOING RESIDENCIAL FOR ENJOY THE JOB I DO. I can undertake a wide variety of job/projects to a very high standard including, but no limited to. We provide interior and exterior renovation services for residential properties and hold our selfs to an high quality of services: We work closely with our clients so they are 100% satisfied an deliver the best finished producton time, Remodeling, Kichens, bathroom finish basement, Services include Carpentry, Yard Work, and Home Repairs. We build decks: fences fix or instol. Also doing any new addiction Inside or out side windows, doors instol. POWER WASH: decks, houses, patio, fences, pool patio, side walks, ETC Our goal is to provide you with superior services at a competitive price that fits you're budget. MAINTENANCE YOUR INVESTMENT ITS OUR PRIORITY. Also we have: REFERENCES AVAILABLE IF NEEDED. ### 5/5 — Justin Bishop *2021-04-30, version 7.3.15* Justin Bishop was more than helpful in finding me an specific property. He was extremely honest, upfront, and was able to find me a great property that fit right in my price range! He was extremely communicative and easy to reach and to answer any of my questions at all times. Justin made the process a breeze, he was professional and great to work with. Justin kept me up to date about available properties and always let me know as soon as a new one came on the market. He was honest and forthright- no games. After dealing with several other Agents in the area and being disappointed, I felt relieved to find him. I truly recommend Justine Bishop. Give him a call and you’ll see what I’m talking about. ### 5/5 — The Best! *2021-04-27, version 7.3.14* Homesnap is my go to real estate app hands down. My favorite feature - that I can’t find anywhere else is the “snapshot” feature. I can take a photo of any home on the block and BOOM it pull up all of the info! It tells me if the home is still active or pending. No more searching for street signs and trying to find a hidden address when I can just snap a quick photo. So. Easy! ### 5/5 — Super Easy To Use! *2021-03-29, version 7.3.10* This app makes it easy to pull MLS data on homes and map directions to properties without having to pull out my laptop while I'm on the road driving. I also like the agent search info where I can find contact info and sales history for agents I am co-brokering deals with (or considering working with) and see their experience level and geographic area of concentration. The app also lets me download those contacts direct to my phone address book! Easy! Fast! Clean! ### 3/5 — Most updated app! *2021-03-10, version 7.3.8* I love this app and actually used it consistently on a daily basis. The fact that the app shows homes that are available, under contract, contingent, coming soon, etc in real time is fabulous! Helps me make adjustments to what I am in the market for. However, for whatever reason, I can no longer view the school district a home is in. That was one of the things I absolutely loved about this app! Now, I have no idea what school district the home is in, and there’s no way to filter it either. Really unfortunate because it helped me sort through homes a lot faster if it wasn’t in the school district I desired. That’s the reason I gave it three stars because as a parent, making sure my child is in the same district while trying to find a house is absolutely important. But, I guess I’ll have to inconvenience myself and request a street listing from the school district and cross reference names. 1st world problems? Absolutely! But the reason for apps is to make things easier to navigate, not more difficult. **Developer response:** Hi there! The school ratings bug has been fixed by our team. Please update to the latest version of our app so that you can have access to this feature. ## Most critical reviews (10 lowest-rated) ### 1/5 — Only a 1 star because I had to pick one *2022-10-11, version 8.2.2* Probably the worst experience I have had since I became a NC Real Estate agent! Since becoming an agent in March 2022 have had nothing but trouble with this company! Nothing but false promises! For sure don’t listen to a representative of this company! For sure don’t listen to a Kester from Virginia! Everything that has come out of his mouth is not true! An agent from our office actually told me in front of this Rep that this company was horrible! Did I listen? No I did not! Listen people, don’t do it! This is the worst! Don’t ever agree to it! You pay a lot of money for absolutely nothing! No matter what you get, absolutely no assistance or help from anyone at this company! I will be contacting my local MLS about this company at this point as Homesnap does nothing as promised. If nothing else comes from this other than it saves the next NC Real Estate broker to not waste your time and money than it is worth it! It’s not just about the money but the outrageous amount of time spent just trying to get someone to talk to you or reply to the numerous messages you send! Good luck All!!! ### 1/5 — Homesnap Pro+ *2022-09-02, version 8.1.1* I wouldn’t even leave this one star review! This is a money pit!!! I signed up with homesnap pro+ hopeful to gain more Google reviews and business. I’ve had many friends and clients leave reviews and only two show on my Google account! The two that show are businesses Google verified. I asked homesnap support and they mentioned that it would take 3-4 weeks for the rest to show because they need to verify they are real reviews. It’s been way past that timeframe and they don’t show. Also homesnap says you can use their ads to advertise your recent sales on social media but you also have to PAY for them! They don’t tell you that when sign up. There is no customer service, you can’t speak to anyone directly. You have to email homesnap support for any concerns. I have emailed many times regarding the cancellation of my subscription and I still have NOT been helped. They say they will forward my inquiry to the account executive who is assigned to my account! I still do not know who that is! I was also told by another Homesnap specialist that my Homesnap Pro+ account is on a year contract, I was not told anything by the sales agent Zenaida when signing up with her nor did I sign a yearly contract. Now it is impossible to get a hold of her when before she was quick to answer my calls, return my call and text messages! Not happy at all with this service or company. ### 1/5 — Poorest service ever *2022-03-31, version 7.4.4* To start I think the app is pretty cool. However, I can’t use it or recommend it because HomeSnap refuses to put my phone number on my app! Apparently they think it is cool to keep a strange number on my account and refuse to change the number. Why would I use an app that sends clients to some one else. And to top this off, they won’t call me back, won’t email me back and when you call in, they repeatedly transfer me to a hold that waits a few minutes and abruptly hangs up on you. It’s been like this not for a few weeks, but for a few months…it’s now end of March and I started asking for this to be fixed the end of December! They have by far the worst service EVER! ### 1/5 — Everything is Wrong *2022-03-21, version 7.4.4* I have contacted HomeSnap before about the erroneous info about our home and they tell me they cannot correct it, they use public records. Considering it was purchased in 2029 and listed on all public listings with the updated info, not sure why they can’t investigate and correct it. We have a finished basement that was finished back in 2019 when we purchased the home giving us 2 additional bedrooms and another bathroom but according to HomeSnap, these don’t exist. They existed on the multiple listing, is listed in the county website and Redfin, Realtor and Zillow all seem to have the correct info. My realtor said HomeSnap is the worst for correct info and not even use them. If you can’t provide the listing and the county website info for them to verify, what else can you do? They info is from 2015 and has changed and has sold years after the finished basement and additional rooms and square footage. They don’t seem to want to help you either. Don’t believe this is an accurate representation of homes for sale. Use other realty sites. ### 1/5 — Support is slow and inconsistent, not worth $6k *2022-02-11, version 7.4.4* We have been with Homesnap concierge for six months and our experience has lackluster. Paying almost $1000 per month to receive rental leads and poor support. Our rep Cassidy was very attentive initially but her attentiveness quickly dropped off after the first couple of months. Eventually it was difficult to even get Cassidy on the phone or get her to respond to emails. We later found out Cassidy was no longer our rep after multiple calls and emails and finally speaking with somebody at customer service. To our surprise we had a new rep who never contacted us to establish a line of communication. Do yourself a favor and pay much less to have someone to set up your Google presence. Having spent $6000 in the last six months we are likely not going to renew our contract with Homesnap. ### 1/5 — Customer service is lacking *2021-12-10, version 7.3.19* I initially signed up a year ago for a $99 trial. At the end of that year I was charged $599 on my credit card as I didn’t see the value of it because I’m not that active as an agent I called to see if I can get a refund it was impossible to get through to anyone. I submitted two support request over the course of a week and it took them nearly 7 days to respond. I also waited on hold on two separate occasions for over 20 minutes and finally abandon the call. In complaining about the $599 charge they offered to refund $400 because that’s the walk up rate if you sign up as a new customer. It appears that Homesnap has taken a page out of the cable companies pricing models where they do a low teaser and then do an auto charge after a period of time. I wish they would simply charge what they’re going to charge and not play the game of promos and then charge their long-term clients more than the ones that are just trying it out. ### 1/5 — Lame Service and Predatory Tactics *2021-11-01, version 7.3.18* Hi, I am a realtor in Austin and signed up for Homesnap IDX thinking it would be useful. I doubt I even got 1 lead from it…When I brought that up to them, they sent me a screenshot of my Grandma liking one of their posts. Fast forward, the year was up and the service auto renewed. The staff indicated that according to the terms of use, I agreed to a renewal and there was nothing I can do, I must pay $149 either way. I disputed the charge with my bank while I waited to resolve. Following that, I got another e-mail from them saying, “in the event that the charges are permanently reversed, your services will be canceled for non-payment and a balance due added to your READ account as you have agreed to reimburse Homesnap for all costs/fees incurred in any dispute. So, who knows, seems like they might try and bill me for some unknown amount of legal fees at this point. Working now to try and resolve the situation with Pugh losing more money. ### 1/5 — Thieves *2021-09-24, version 7.3.18* After a $99 promotion I signed up for a year ago, Homesnap has charged my account $599 and it has been impossible to reach someone to issue a credit for whatever it is they are charging. There’s no way to speak with anyone directly. I call the number provided on their website and automatically go on hold for longer than 30 mins to receive a message after that says they are busier than normal and to call again. This has been a very annoying experience for the last two days. I guess the only option is to dispute this charge with my credit card company. Homesnap had taken my google account hostage and will not release it. Do not sign up with them for anything. Their non existing customer service is the worst I’ve experienced. ### 1/5 — Not easy to understand or navigate *2021-05-07, version 7.3.16* Thought this was a heat solution but only caused more problems. Nothing is easy to understand and when you contact support they insist on speaking in the phone when all I do all day is talk on the phone making it difficult to make time to speak to someone, and even then it’s confusing! I have no control over incoming messages, how to delete leads that were improperly connected with you, inaccurate market information due to fluctuating markets, bad customer service who fail to explain things properly and good forbid you want to cancel it all not even the better business bureau can get that done for you because it requires a lengthy call to read you all of their policies and disclosures before they are even allowed to remove you from their service. So when you are ready for a nightmare, in Homesnap! ### 1/5 — Poor Customer Service *2020-12-30, version 7.3.3* I’ve been with Home Snap for years and just went to pro. Newsfeeds are important to us as realtors and also our clients. Since October, support has not been able to figure out how to show my photo and my name when I get a new listing, my listing sells or when it settles. Very frustrating since they have my photo and info and have had it for years! The newsfeed used to show my name and photo. Think I’m on my 6-7th support ticket and no one can help. Be careful of expectations, guess my thought service was a part of the package was incorrect. Sad part is I really want to use the app and refer my clients. But won’t do it till the issue is resolved. It’s been over 3 months with no fix. Others having a problem? ## Most praised reviews (10 highest-rated) ### 5/5 — Nestor Salinas home improvement *2023-11-06* OVER MANY YEARS EXPERIENCE HAVE BEEN DOING RESIDENCIAL FOR ENJOY THE JOB I DO. I can undertake a wide variety of job/projects to a very high standard including, but no limited to. We provide interior and exterior renovation services for residential properties and hold our selfs to an high quality of services: We work closely with our clients so they are 100% satisfied an deliver the best finished producton time, Remodeling, Kichens, bathroom finish basement, Services include Carpentry, Yard Work, and Home Repairs. We build decks: fences fix or instol. Also doing any new addiction Inside or out side windows, doors instol. POWER WASH: decks, houses, patio, fences, pool patio, side walks, ETC Our goal is to provide you with superior services at a competitive price that fits you're budget. MAINTENANCE YOUR INVESTMENT ITS OUR PRIORITY. Also we have: REFERENCES AVAILABLE IF NEEDED. ### 5/5 — Nestor Salinas home improvement *2023-02-27* OVER MANY YEARS EXPERIENCE HAVE BEEN DOING RESIDENCIAL FOR ENJOY THE JOB I DO. I can undertake a wide variety of job/projects to a very high standard including, but no limited to. We provide interior and exterior renovation services for residential properties and hold our selfs to an high quality of services: We work closely with our clients so they are 100% satisfied an deliver the best finished producton time, Remodeling, Kichens, bathroom finish basement, Services include Carpentry, Yard Work, and Home Repairs. We build decks: fences fix or instol. Also doing any new addiction Inside or out side windows, doors instol. POWER WASH: decks, houses, patio, fences, pool patio, side walks, ETC Our goal is to provide you with superior services at a competitive price that fits you're budget. MAINTENANCE YOUR INVESTMENT ITS OUR PRIORITY. Also we have: REFERENCES AVAILABLE IF NEEDED. ### 5/5 — Angela Hebert *2022-07-04, version 7.4.11* Angela is the best real estate agent you could ever work or do business with. She helped us every step of the way. She responds to any communication you send, call, txt & emails any day of the week and any time of the day. She is kind, knowledgeable, hard working, enthusiastic, resourceful and easy to get along with. Approachable too to either formally or informal communication even personal things. She is very trustworthy and she have a lot of contacts and tricks under her sleeve to make your dream of purchasing or selling your property. SHE CAN MAKE IT HAPPEN! ### 5/5 — A True Goto App For Any Realtor *2022-05-24, version 7.4.9* With Homesnap as a Realtor you have multiple ways of getting new clients and retaining them, getting property information on the spot especially when you are with clients and potential clients during home searches, you can also have a potential client download the app you share with them and keep in constant contact with them as they view a property from afar and show they have interest! Great app and I continue to share with my clients! ### 5/5 — Homesnap- Simply the Best! *2022-02-22, version 7.4.4* I’ve worked with and suggested different platforms for my clients to use. Hands down, the comments I have gotten about Homesnap have been outstanding. Whether a buyer or seller, the “on-the-go” app continues to provide updated and relevant real estate information at the snap of a picture and/or scroll of the finger tip. As a realtor, the benefits go beyond sharing a quality product/service/real estate experience to my clients; Homesnap is at the top of my toolbox of resources that I use on a daily basis. Thanks Homesnap- you are simply the best. ### 5/5 — Real Estate Made Easy *2021-12-15, version 7.3.19* I have recently been looking for another lot in the Pagosa area. My realtor first introduced me to the app last spring. I only recently began to appreciate the value of the software. With satellite imagery, maps and pricing for existing homes in your particular search area; I have found it to be an invaluable tool for homes and land searches. It has allowed me to consider resale values as I evaluate the price of adjoining properties while contemplating the purchase of a building lot. Great application highly recommend it. ### 5/5 — Excellent service *2021-11-01, version 7.3.18* There isn’t any way that I can possibly convey the amount of gratitude I have for the agent ( Christopher Batten ),who took it upon hisself to help me during this most difficult time of my life. Having been a renter for such a long time I never considered the idea of buying until I was unexpectedly faced with a notice to vacate after being in the same residence for 21+ years. Christopher worked tirelessly for more than 3 months to find us suitable as well as affordable housing which wasn’t an easy task. I have to say that I truly don’t know how we would have made it through this most terrifying and seemingly impossible time without him. Rarely anymore in life do we come across anyone who genuinely cares but I’m so very happy to say that I have come across such a person in Christopher Batten. Christopher, you deserve all the good that life has to offer, thank you from the very bottom of my heart. **Developer response:** Hi there, we're so happy to hear about your positive experience with Christopher! Congratulations on your new home. ### 5/5 — Karen Etheridge is the BEST! *2021-10-25, version 7.3.18* We just purchased a wonderful riverfront condo in our hometown. Karen Etheridge with Sun Realty was and will always be our agent. She is a native of the area and she absolutely loves helping you buy or sell property. It’s her passion. Her vast expertise is phenomenal. If we experienced any “hiccups” they were not because of Karen, but one call to Karen and ALL was well with the world. We live is one of the most beautiful places in the USA, full of history, beautiful and scenic landscapes and friendly folks. Karen has her fingers on the “pulse” of the real estate market and can make ALL you dreams come true. So, come enjoy coastal North Carolina with us and let Karen Etheridge smoothly, quickly and expertly find that special property for you. She is “simply the BEST”! **Developer response:** Hi there, thank you for leaving a review! We're so happy to hear about your positive experience with Karen. ### 5/5 — My go to! *2021-09-23, version 7.3.18* This app is my favorite! Regardless of your realtor, investor, or a buyer. This app he is a wonderful tool to handle your real estate needs. I will call it the “iPhone” of apps it is so easy and user-friendly. No stumbling about through a learning curve like other apps. Trying to figure how to use all the tools. Which on this app is easily laid out. My clients simplyShare their desired property through the app. I open the link and within seconds, we have an appointment to show! Some features I would love to see you in the next update, land contract search option, FSBO, a shopping cart for showing request. To better assist with showing scheduling on multiple properties for multiple clients. This currently is something you can only do through the MLS, Showingtime on your laptop. **Developer response:** Hi there, thank you so much for taking the time to leave such a thoughtful review! We always appreciate hearing agent feedback and take these suggestions seriously. Thanks for choosing Homesnap as your real estate tool! ### 5/5 — Scot Campbell *2021-08-29, version 7.3.17* Outstanding home sale experience! Effective initial planning/strategy resulted in an mutually agreeable, aggressive sales price. Thorough, tasteful property exposure using all current tools assured a number of interested buyers the day of listing. Within 48 hours a reasonable offer was forwarded, but not immediately answered. Later the same day another interested couple offered full asking price to assure the purchase. Within 10 days all requests/obligations (including inspections and loan approval) were met by buyer and seller resulting in a smooth closing. Scot was prepared for all steps involved from initial property showing, transaction negotiations, property and paperwork preparations, to making sure the closing was on time snd fully funded within 3 business days of agreed closing date. I highly recommend Scot Campbell for any and all of my Southern CA real estate needs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*