# HomeStreet Mobile Business — user reviews > 38 indexed App Store user reviews of HomeStreet Mobile Business by HomeStreet Bank, rated 4.60/5 from 1,176 ratings. - Source: https://appshunter.io/ios/app/homestreet-mobile-business/id644521717/reviews - App overview in markdown: https://appshunter.io/ios/app/homestreet-mobile-business/id644521717.md - Rating breakdown: 5★ 937 · 4★ 106 · 3★ 49 · 2★ 29 · 1★ 55 ## What do users think of HomeStreet Mobile Business? Overall sentiment: negative **Pros** - 💻 Excellent customer service - 📤 Mobile deposit works reliably **Cons** - 🐛 Frequent crashes and glitches - 🔄 Repetitive check deposit process - 🤖 Outdated and limited app functionality - 🔒 Poor security and login experience - 🕰️ Slow and unresponsive app **Commonly reported bugs** - Endless update loop - Check deposit issues (unable to upload images) - Login failures and account lockouts **Most requested features** - Fingerprint/biometric login support - Improved check deposit workflow - Integration with popular payment services (e.g., Zelle) - More robust account management features ## Newest reviews (13 of 38) ### 3/5 — Downloading circle of death - hasn’t finished - EVER *2025-09-03, version 6.0.7811* Don’t know still downloading after six hours??? ### 2/5 — Simple in a bad way *2024-09-26* Don’t get me wrong, I love my HomeStreet branch, but this app is awful. Only the very, very basic functions and leaves so much to be desired. It’s the only thing that makes me miss Chase. ### 3/5 — Repetitive *2021-07-23* App is easy enough to use, it’s just very repetitive regarding the instructions on how to deposit a check. I generally have to deposit several checks at a time and I really hate having to go through the instructions for every single check. It should only have to be done once per login. ### 2/5 — Poor functionality *2021-01-19* Often Fails to recognize endorsement on back of check. Will not deposit. ### 1/5 — Terrible online banking *2020-08-10, version 4.6.3.194* If you enjoy a banking app that is circa late 1990s, then this will be right up your alley. I don’t know why HomeStreet won’t invest in their online banking facility. ### 2/5 — Crashing *2020-07-10, version 4.6.3.194* Current version (as of 7/10/2020) crashing running iOS 13.5.1 on iPhone 11 Pro. Crashing occurs right when app is launched. No longer usable at this time. ### 1/5 — Error code 0014 *2020-06-08, version 4.6.3.194* I can’t even get to the login. The app repeatedly reports an unknown error and fails to even start. This is on an iPhone XR with iOS 13.3. This is not acceptable. ### 2/5 — Cannot make mobile deposit *2020-05-09* I have used this app for 2 yrs for deposits now, today I take the picture the same way as I always have and get a message that says it can’t be read and I need to make sure I have proper lighting, not shaking and see the corners. Bank phone support was also useless. I can still make mobile deposit with my credit union. ### 3/5 — Security system stinks. It makes me want to change banks. *2020-05-08, version 4.4.4.181* Stinks ### 3/5 — Kinda old *2020-04-02* The picture deposit defaults to the button by the top of the screen! Who uses a camera like that? No Face ID support, no password manager support. ### 2/5 — Minimal app *2020-03-09, version 4.4.4.181* Doesn’t say your deposit is pending. Doesn’t say why it’s declined. Like the old bad days with software when it didn’t give error codes. ### 1/5 — Super glitchy app *2018-10-04, version 4.4.4.181* This app malfunctions regularly. Not as reliable as other banking apps I have used. ### 1/5 — Needs a lot of work *2018-09-24* This is the most clunky of any banking apps I’ve seen. There’s no detail on items so I don’t know what a charge was. It has no integration with passwords nor any way to sign in with my finger print. The fact I have to write mobile deposit is crazy. Of course it’s a mobile deposit, I’m on my mobile phone. Out of the four different banks I’ve used, this is the only one to require that extra, unneeded step. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update locked me out *2025-09-03, version 6.0.7799* You change your colors and logo and that locked me out of my account. Great customer service there. ### 1/5 — Updated and broke it *2025-09-03* Homestreet updated their app with “new colors and logos” related to their merger with mechanics bank. It is now stuck in an endless loop requiring a new update to be downloaded, which then requires a new update to be downloaded, ad seriatim, ad nauseum, ad infinitum. As a business customer of Homestreet, their app was the one bright light in an otherwise dark technological desert. And now they broke it. ### 1/5 — check deposit doesn't work!!!! *2025-05-27, version 6.0.6102* check deposit doesn't work!!!!! what a bad design ### 1/5 — Update - what?! *2025-04-23, version 6.0.6102* Could not use the app today - said it needed to update but the update never loaded. ### 1/5 — Awful. Horrible. Terrible. *2025-04-18* The app is awful. The bank is worse. Their customer “service” is a joke. The app is an example of what NOT to do in a banking app. When making a mobile deposit it takes so many clicks to get through the process! Two pages of instructions come up Every. Single. Time. you want to deposit a check. Taking photos is not automatic. Two more clicks to take a photo while you balance the phone and try to keep it aimed properly. We moved all of our business accounts there on the recommendation of a board member and I have regretted it every day since. ### 1/5 — Very poor design and function *2024-04-22* This app is missing very key functionality (ie ability to type in your passcode) and is very redundant and clunky. Function is limited within the app, and there are many dead end pathways. On top of this, the bank itself forces users to reset passcode every 3 months, which can only be done via browser - but since you are unable to type your new passcode in, the system simply replies with “incorrect userID or passcode. Completely broken and this isn’t even the 7th problem I e had with it. I do not recommended this bank at all, definitely not the app. ### 1/5 — Crashing *2023-10-03, version 5.0.20.4681240667* It keeps crashing when I try to deposit a check. I have the new iPhone 15pro so not sure if this is a new hardware issue or what. ### 1/5 — Zelle *2023-08-15, version 5.0.20.4681240667* Why is there no Zelle option in Business Banking. Makes no sense ### 1/5 — One Glitch or Another *2023-08-07* Sometimes the app fails to use the enable face recognition feature. Sometimes the app fails to log into the account even when the user ID and passcode are entered. Sometimes the app won’t upload the picture of the front of a check you are trying to deposit — although it will upload a picture of the back of the check. Sometimes the app won’t upload the picture of the back of a check you are trying to deposit — although it will upload a picture of the front of the check. Routine actions like checking your balance or depositing a check become time sinkholes. I really hate the uncertainly and inconvenience this app has caused me. I plan to switch to another banks soon. I just thought people should know that if this glitchy app is having a bad day, brace yourself. Bad days are its normal state. ### 1/5 — Online deposit *2022-02-08, version 5.0.10.140* Their system for depositing checks remotely is horrible. ## Most praised reviews (10 highest-rated) ### 5/5 — Love HomeStreet *2024-08-28* I’ve been using HomeStreet for my business accounts and personal accounts for several years and it doesn’t get any better. Their customer service is old-school amazing! An “actual person” is always available to answer any questions I have. Emails are responded to within 15 minutes (usually 5 minutes.) They’re the best! ### 5/5 — Great employees *2024-03-06* Rosie is very helpful. I am lost without her. Thank you for employing her. ### 5/5 — Mobile deposit *2023-04-17* It works all the time. Thank you! ### 5/5 — Tukwila Home Street *2022-05-12* The Home Street branch in Tukwila WA has excellent customer service. Always friendly and helpful. ### 5/5 — CEO *2022-02-03, version 5.0.10.140* That’s best ### 5/5 — Banking with People *2020-11-04* HomeStreet reminds me of growing up in the Midwest, where every banker knows your name, they don’t need your account number, and they look out for your money like it’s their own. Love HomeStreet Bank, personal and business... ### 5/5 — Logging *2019-11-19* Logging in to the app can be severely improved. Also it is annoying that it is not letting me submit a review without a nickname which is all taken... ### 5/5 — Wonderful personal service and attention!! *2018-09-14* I love the personal service I receive from HomeStreet both for my personal and professional accounts. Have never experienced this level of attention and support from any other bank. ### 5/5 — All in one! *2018-05-01, version 4.3.7.906* Having all my accounts in one app... is so nice. Easy to use. ### 4/5 — Camera deposit *2018-08-08* Did not like the function to line up your check I would preferred to have an auto clinic and then it was clunky do you have to push the same green button to get out it wasn’t clear how to get out to the next screen or go to the back of the check for the next picture I was suggest UAT Testing is needed and should’ve been caught in beta testing just my two cents --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*