# HomeTown Bank Mobile — user reviews

> 23 indexed App Store user reviews of HomeTown Bank Mobile by HomeTown Bank NA, rated 4.82/5 from 755 ratings.

- Source: https://appshunter.io/ios/app/hometown-bank-mobile/id489249267/reviews
- App overview in markdown: https://appshunter.io/ios/app/hometown-bank-mobile/id489249267.md
- Rating breakdown: 5★ 580 · 4★ 38 · 3★ 8 · 2★ 4 · 1★ 14

## What do users think of HomeTown Bank Mobile?

Overall sentiment: positive

**Pros**

- 👍 Easy to use interface
- 🚀 Convenient mobile banking on-the-go
- 💰 Saves time and money
- 📱 Mobile deposit feature
- 🔄 Fund transfers between accounts
- ⚡ Quick account access
- 🛠️ Full-featured functionality
- 😊 Friendly and knowledgeable customer service
- ✅ Reliable and dependable performance
- 📊 Recent app updates are excellent

**Cons**

- 🐌 Slow app loading times
- 🔴 Frequent system downtime (8-9 PM nightly)
- 🐛 Unreliable transfer functionality
- 🔐 Login issues despite website access working
- ❌ Unhelpful customer support responses

**Commonly reported bugs**

- App crashes during peak hours
- Transfer to debit card fails intermittently
- Login authentication problems
- Slow performance and loading delays

**Most requested features**

- External account transfer capability
- Pending charges indicator on quick screen

## Newest reviews (9 of 23)

### 5/5 — Great App

*2016-03-12*

This app functions perfectly...it is exactly how a bank app should be!!!

### 5/5 — Excellent App!

*2013-08-14*

The app allows for a quick look at your accounts. The other is transferring money between your accounts.

### 5/5 — Love this app!

*2012-10-24*

Love this app makes banking easier

### 5/5 — Fast  and easy

*2012-08-22*

Now I don't have to turn on the big computer to pay bills.  This app makes bill pay a snap.

### 5/5 — Great App!

*2012-08-14, version 3.0.0*

Love it! Easy to use.

### 5/5 — Great App!

*2012-06-22*

Now I can bank on the go.

### 5/5 — Love it.

*2012-06-09*

I use my phone for everything. It just saves time. I love this app!

### 5/5 — Beautiful

*2012-01-31*

Beautiful easy Unser interface everything you need on the go. Well worth the wait

### 5/5 — .

*2012-01-19, version 2.0.0*

Nice!

## Most critical reviews (10 lowest-rated)

### 1/5 — Unreliable App

*2019-10-05*

This app works most of the time but I can’t even count how many times it’s left me stranded trying to transfer money to my debit card.  The system usually goes down every night at 8:00 to 9:00 right when trying to pay for dinner.  Don’t rely on this a your only payment option.

### 1/5 — Terribly slow

*2018-04-17*

Slowest app of all time. Great format, but no one wants to wait forever while it loads your bank account info. Time to upgrade all banking software to the 21st Century.

### 1/5 — Useless

*2014-07-18*

I can log in on the website but not the app. I contacted the bank and the response I got for it was unhelpful. They suggested I make sure that my caps lock was not on.

### 3/5 — External Transfer

*2019-02-02, version 5.11.0.18*

Need to add the capability to transfer funds to external accounts.

### 5/5 — Alvin Branch

*2026-05-26*

We certainly love our HomeTown bank

### 5/5 — Excellent Updates!

*2023-04-03*

The recent updates done on the app are amazing!

### 5/5 — Great Bank.

*2021-08-22*

I definitely recommend Hometown Bank. Friendly online access. Plus, Customer Service folks are friendly, knowledgeable & very willing to help.

### 5/5 — Great Mobile Banking App - and even better in branch service

*2021-08-06*

Easy to use, yet fully of great features. Great service

### 5/5 — So easy!

*2021-08-04*

I love using the app.  It saves me time and money.  I’ve been using it for several years and have not had any issues.

### 5/5 — Comment

*2021-01-15*

I love Moble deposit at hometown bank.

## Most praised reviews (4 highest-rated)

### 5/5 — Sanewberry

*2019-10-01*

I’m a computer idiot and this app I easy even for me, love it.

### 5/5 — Excellent Banking App

*2017-06-21*

I have been pleasantly surprised by the efficiency and ease of use associated with this app.

### 5/5 — Great Banking tool

*2016-09-15*

It's a super app for people on the go and need quick banking transactions. Thank you😎👍🏽

### 5/5 — Great App

*2016-08-10*

Very dependable and seldom crashes. Allows you to manage all accounts, transfer funds and see pending charges. Only wish they would include a (p) on quick screen to show pending.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*