# HoneyBook - Small Business CRM — user reviews > 201 indexed App Store user reviews of HoneyBook by HoneyBook Inc., rated 4.80/5 from 16,239 ratings. - Source: https://appshunter.io/ios/app/honeybook-small-business-crm/id1104772757/reviews - App overview in markdown: https://appshunter.io/ios/app/honeybook-small-business-crm/id1104772757.md - Rating breakdown: 5★ 14,500 · 4★ 764 · 3★ 354 · 2★ 201 · 1★ 420 ## What do users think of HoneyBook? Overall sentiment: neutral **Pros** - 🚀 Streamlined workflow - 🔒 Secure payment processing - 👍 Intuitive and user-friendly - 🚀 Efficient client management - 👍 Helpful customer support **Cons** - 🐛 Buggy mobile app - 💰 Expensive fees and subscription - 🔍 Limited customization options - 🔍 Inconsistent features between web and mobile - 🔍 Difficult to navigate for new users **Commonly reported bugs** - Booking page and scheduling issues - Inability to view project notes on mobile - Crashes and login problems on newer devices - Delayed payment transfers and verification issues **Most requested features** - iPad optimization - Improved time tracking capabilities - Better reporting and accounting integration - Ability to charge clients for payment processing fees - Folder organization for completed projects ## Newest reviews (14 of 201) ### 2/5 — Bugs *2026-06-08, version 1.65.1* Fix the bugs yall. I’ve been using yall for 6 years and never had an issue this bad like shesh. I stopped paying 60 monthly because of it. ### 4/5 — Overall good, but expensive fees *2026-05-30, version 1.64.5* Overall very useful, but transaction fees on top of the monthly fee adds up. ### 2/5 — The phone app *2026-05-28, version 1.64.5* I was on the fence whether or not I was gonna renew this year. The convenient workflow and honestly, the templates for the contracts are really what made me conveniently stick around however, the amount of times I’ve gotten frustrated with the phone app because it either crashes or freezes. It’s really inconvenient. Me just going to my desktop instead of trying to quickly handle something on the phone. ### 2/5 — Love the Desktop Version but App Doesn’t Work *2026-04-28, version 1.62.4* I’ve been using HoneyBook to run my business for several years and love the desktop version. Hands down the best CRM platform I’ve found. Unfortunately the App is basically unusable since anytime I try to create or pull up a file for a project in the mobile version, I just get a blank page and the circle of death. This is true both on my iPhone and iPad. This means I have to bring my laptop everywhere if I want to access files, and if I need to send something on the run or while traveling without my laptop, I can’t. Very disappointing and inconvenient given the price point. ### 2/5 — Not intuitive and not good for iPad users *2026-04-18, version 1.62.4* I have the hardest time doing the simplest things. Their mobile version is inadequate and I use my iPad for everything. ### 2/5 — Lots of bugs lately *2026-04-18, version 1.62.4* Over the past couple months the app has been so glitchy. Anytime I try to add a smart file to a project the app freezes up and I’m forced to quit it. I’ve contacted the HoneyBook support team multiple times about this with no solution. I’m forced to only use the desktop version of HoneyBook which is extremely frustrating. For the price, this shouldn’t be an issue I have to deal with. ### 5/5 — Best all-in-one for small businesses *2026-04-16* I love how easy it is to get paid, get contracts signed and schedule meetings! Ever since I started using HoneyBook life's just easier as a business owner. ### 3/5 — iPad version *2026-04-14, version 1.62.3* I just wish that I could use the whole screen for my iPad to work with this app ### 2/5 — It’s Getting Worse *2026-04-13, version 1.62.3* I used to LOVE this app. I would recommend it to all my business friends. Now, I don’t know what is going on. I keep having glitches, they charge a lot to process payments and it’s one problem after another when using the mobile app. I’ve literally lost money because of this app. Very discouraging. ### 4/5 — Lacking Editing Ability in App *2026-04-06, version 1.62.2* I love honeybook and all of its capabilities but I feel like the editing abilities in the app are seriously lacking. I can’t edit lead forms or smart files and if I’m on the go and need to do something like this quickly it hurts to have to wait till I’m in front of my desktop to get that done. ### 3/5 — No IPAD App *2026-04-02, version 1.61.4* Not bad on the phone sure but need to adapt for IPAD Please! ### 5/5 — Wouldn’t want to do business without it !!! *2026-03-24, version 1.61.1* Honestly saves me. It is basically my manager of my business and I adore this so much. ### 2/5 — Still can’t edit files on mobile *2026-03-21, version 1.61.1* Still can’t edit files on mobile. ### 5/5 — My Business Runs on HoneyBook *2026-03-16, version 1.61.0* HoneyBook was easy for me to use from the beginning. I want to spend my time meeting and photographing new clients, not drafting paperwork. My Honeybook smart files make booking new sessions, receiving payments and bookkeeping smooth and relatively painless.🤣 ## Most critical reviews (10 lowest-rated) ### 1/5 — In a toxic relationship with Honeybook *2026-06-06, version 1.65.1* At first, HoneyBook was everything I needed. I could send invoices, collect signatures, schedule payments, capture leads, communicate with clients, receive payments, and keep my books organized all in one place. It felt like the perfect solution for my business. But lately, our relationship has become toxic... Simple tasks have become frustratingly difficult. I can’t reliably open or publish invoices. Sending emails is a gamble because they can sit loading for hours, sometimes days. Emails also randomly generate strange script, dashes, and special characters that make my messages look unprofessional. The most frustrating part is that I know how good HoneyBook used to be. That’s what’s keeping me here. I keep hoping things will improve because when it worked, it worked really well. Right now, though, I’m seriously considering other options. Especially for how much I am being charged each month. I need software that helps me run my business, not software that creates more work and stress. If HoneyBook can fix these performance and reliability issues, I’d love to stay. But at the moment, it feels like I’m holding onto what the relationship used to be instead of what it is now. ### 1/5 — Awful. Just use a different CRM. Honeybook is a waste of money. *2026-05-12, version 1.64.1* They will not resolve issues for you. Ive been locked out of my account because my 2FA is not working and they can’t help me even download my contracts. All of this given they charge much higher than standard CRM/Invoicing platforms. If you don’t want your business to be in trouble SERIOUSLY AVOID them. ### 1/5 — Ai driven slop.. *2026-05-07, version 1.63.1* OS is awful unless you are on an iPad/phone. Support staff very kind but not helpful at all, as they rely on AI to handle most problems and every person who was responded to my problems addresses a slightly different problem than the one I asked about. At least the AI attempted to answer my question correctly and not skimming it. Contracts are such a disaster I paid for adobe for 2 yrs as well just so I could avoid the impending doom of using Honeybooks. After just one… just one contract use….my 3 years of frustration has come to an end. Like an abusive relationship I have finally built up the courage to cut the cord. This service is worth $5 a month tops… and that may be a stretch. I wish good health and happiness but please save your mental health and use another app… heck even goggle docs is a better option than this. ### 1/5 — Customer service awful *2026-04-15, version 1.62.3* No phone call help and tech support is awful!! ### 1/5 — Buggy and confusing *2026-03-31, version 1.61.4* Really bad, bad UI. Bad UX and bugs ### 1/5 — Clunky *2026-03-18, version 1.61.0* I want to like this more but it’s clunky af. The app takes too long to load the intro screen, then more time to go from menu to menu. It’s 2026- nobody has time to sit around waiting for loading pages in a CRM/invoicing app I’m now looking at pixieset. ### 1/5 — Unusable on iPad *2026-03-06, version 1.59.6* This app is completely unusable on my iPad Pro. I am currently trying to send an email but clicking on send does nothing. I’ve closed and reopened. Re-installed. Nothing. What good is a CRM if I cannot communicate with clients? ### 1/5 — So many bugs *2026-02-21* So many bugs so irritating ### 1/5 — Not always easy to use for multiple reasons *2026-01-11, version 1.54.13* 1. For clients with weddings that require multiple dates of coverage like south Asian weddings, I cannot assign multiple dates in the contract that populates into the calendar.. so that calendar syncing is useless to me. 2. There should be a feature to just select physical payments to avoid credit card and bank transfers fees. Somehow sync with zelle would be great. 3. This app is not working on my new iPhone 13 pro. The screen keeps buffering even though I deleted and re-installed app. All other apps that I use are working fine on my phone. 4. Everytime I try to add a vendor contact that is not part of HoneyBook, the system says “error”. ### 1/5 — Slow *2025-12-12, version 1.54.1* App is very slow to respond I need to update interface to be iPad compatible.Websites also very slow to respond and the prices went up without any new updates or changes ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-06-27, version 1.67.0* This software keeps my business running! The smart files are incredible and the reminders are are absolute must have! ### 5/5 — Everything in One Place *2026-06-18* Love how easy HoneyBook is to use. The integrations are seamless, and having everything from client communication to contracts, invoices, and payments in one place makes managing work much more efficient. Clean, intuitive, and genuinely simplifies day-to-day business operations 👏 ### 5/5 — Love this platform *2026-06-11, version 1.65.1* This had made my life so much easier running my business. I wish I would have known about it years ago. ### 5/5 — HoneyBook SAVED my business *2026-06-04, version 1.65.0* I can’t say enough good things about HoneyBook. They truly helped shape my entire business model and the way I communicate with my clients on a professional level is just amazing! If you have a business you NEED HoneyBook! ### 5/5 — Love it *2026-05-28, version 1.64.4* As an event planner and designer, it makes bookings so much easier to have saved templates, contracts, a mailing list and automations. ### 5/5 — Good for small businesses *2026-05-18, version 1.64.2* 10/10! No compliants. So happy I found HoneyBook. Best system I’ve came across for my business. ### 5/5 — Photographer/Owner *2026-05-07, version 1.63.1* I’ve been using HoneyBook for 5 years to manage my photography and photo booth business, and it has truly been a game changer. Having everything in one place has streamlined my entire workflow—from client communication and billing to tracking, automations, and all the behind-the-scenes admin work. Over the years, the continued updates and integrations have only made it more powerful and efficient. At this point, the only things I handle outside of HoneyBook are my website and gallery delivery. It’s been an incredible tool that has played a major role in the growth and organization of my business. ### 5/5 — Event Planner *2026-05-07, version 1.63.1* HoneyBooks has made tracking my event easy. I get notifications when things are happening. The custom automations are a life saver. ### 5/5 — Love this app! *2026-05-06, version 1.63.1* This app is so great and easy to use! It’s made a real difference in my business having Mobil access to my customers in real time. ### 5/5 — Convenient, but the mobile experience needs work *2026-04-20, version 1.62.4* The HoneyBook app is useful for staying on top of my business while I’m on the go. I can respond to inquiries, check projects, and send invoices without needing to be at my computer, which is a big plus during busy days. That said, the mobile experience could definitely be improved. The calendar interface isn’t very intuitive, you have to pull it down from the top instead of just seeing a full monthly view and selecting dates easily. It slows things down more than it should. The UI for contracts and invoices also feels a bit clunky. Navigating between screens isn’t as smooth as I’d expect, and switching between different sections can feel slow at times. I’m not expecting the app to fully match the desktop version, but a cleaner, more responsive UI would make a big difference. Overall, it’s helpful, but there’s room for improvement in usability and performance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*