# Honeywell Connect Me — user reviews > 26 indexed App Store user reviews of Honeywell Connect Me by Honeywell International, Inc., rated 1.70/5 from 48 ratings. - Source: https://appshunter.io/ios/app/honeywell-connect-me/id1562640649/reviews - App overview in markdown: https://appshunter.io/ios/app/honeywell-connect-me/id1562640649.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 0 · 2★ 3 · 1★ 37 ## Newest reviews (12 of 26) ### 1/5 — Zero stars *2025-08-21* This app will waste days of your life and frustrate you beyond measure. Supposedly Honeywell IT is working on an update. I can’t believe a major company and defense contractor has such terrible technology. Who knows how long it will take. Go buy a cheap Android Galaxy. They work. **Developer response:** Thank you for your feedback. We're sorry for the frustration you experienced. Our team is working on improvements, and sharing more details (including logs) at "buildingsproductsupport@honeywell.com" will help us investigate and prioritize fixes in upcoming updates. ### 1/5 — Sign-in loops *2025-03-16* Terrible app the signing process just keeps looping into creating your own Honeywell account to adding your own username account to adding a Microsoft account. Terrible customer experience would not recommend downloading. **Developer response:** Thank you for your feedback. We have released an updated version that improves the sign-in process. You can now log in with your personal email(including face/biometric integration) without needing a Microsoft account. Please update the app and let us know your feedback at "buildingsproductsupport@honeywell.com" - your input will help us improve further. ### 1/5 — Horrible. Most embarrassing app for a global company *2025-02-11* I wish I had looked up this app and knew that Honeywell’s Commercial line of thermostats that use this app (TC500A-N) were so horrible, before I invested $3,000 in “smart” thermostats. I had to try and setup most thermostats 4-5 times before I could even get them to connect to the app, and then most of the time this app barely connects to the thermostat and/or it takes forever. It is the most horrible user interface I’ve ever dealt with for an app and a commercial line of thermostats and I’ve been doing facilities for 30 years. Do not buy Honeywell‘s commercial line of thermostats, or you will sorely regret it. **Developer response:** We’re very sorry to hear about your experience and the frustration with setup and connectivity. Our team is working on improvements to both the app’s stability and user interface to make setup easier and connections faster. Please reach out to us at "buildingsproductsupport@honeywell.com" with details of your installation so we can investigate further and provide direct support. Your feedback is valuable and will help us improve. ### 1/5 — Nul de chez nul *2025-02-08, version 2.3.2* Impossible de crée un compte. Aucune application de honeywell ne fonctionne j’aurait mieux fait d’acheter un thermostat d’une autre marque ### 1/5 — Where is support? *2024-12-29* App connection is horribly slow if it eventually connects. Thermostats continuously loses connection. We have 2 and one flashed between sleep and temp with no way to connect. As other’s have mentioned, there is no way to update a schedule name. The largest issue, support is nonexistent. Email after email. Call after call. All of them go unanswered. Our HVAC installer is having the same issue. **Developer response:** We’re sorry for the trouble you've had with setup, connectivity, and support. Our team has released an update that fixes the schedule name issue, and we're continuing to improve connectivity. Please reach out to us at "buildingsproductsupport@honeywell.com" with details of your connectivity issues (including logs)so we can investigate further and provide direct support. Your feedback is valuable and will help us improve. ### 1/5 — If garbage could vomit *2024-12-23* This app is what would come out. Objectively the worst app I’ve ever used. I got free TC500 thermostats I need to rip off the wall because this app is so bad. **Developer response:** Thank you for your feedback. We're sorry for the frustration you experienced. Our team is working on improvements, and sharing more details (including logs) at "buildingsproductsupport@honeywell.com" will help us investigate and prioritize fixes in upcoming updates. ### 1/5 — Honeywell needs to STOP!!!! *2024-12-08* If I could give this application zero stars I would. I am simply trying to access the thermostat with the features. It is supposed to have and they make me use this insane application. I signed up as requested it then wants me to use a Microsoft account. I don’t want another Microsoft account. It then asks me to use another email address at honeywellcloud.com. I cannot sign in using either email address. Even though they sent a confirmation email, Microsoft is trying to get make me use office 365 and some other email address which they cannot authenticate with.. This is the most frustrating and insane method of authentication I could ever imagine or have ever encountered. Do not waste your time with this application. It is a complete waste of bandwidth to download and time to even try. It does not deserve to take up any space on anyone’s phone. **Developer response:** Thank you for your feedback. We have released an updated version that improves the sign-in process. You can now log in with your personal email(including face/biometric integration) without needing a Microsoft account. Please update the app and let us know your feedback at "buildingsproductsupport@honeywell.com" - your input will help us improve further. ### 1/5 — laughably bad *2024-11-12* blind toddlers code better than these regarded fuchs **Developer response:** Thank you for your feedback. We're sorry for the frustration you experienced. Our team is working on improvements, and sharing more details (including logs) at "buildingsproductsupport@honeywell.com" will help us investigate and prioritize fixes in upcoming updates. ### 1/5 — App dysfunctions *2023-06-25* Logs me out and when try to get back in app spins. **Developer response:** Thank you for your feedback. We have released an updated version that fixes this issue and improves the sign-in process. Please update the app and let us know your feedback at "buildingsproductsupport@honeywell.com" - your input will help us improve further. ### 1/5 — Doesn’t work. *2023-06-18* An app adolescent coders could do a better job. No way to delete sites, doesn’t connect reliably, and very limited in scope. Honeywell should be embarrassed releasing this app and promoting it as a app to control their devices. Had I known it was this bad I would never bought their devices to use it with. Not recommended. **Developer response:** Thank you for your feedback. We have released an updated version with delete site option. You can do this by Side Menu → Site Management → Select site → Delete. Our team is working on connectivity issues. Please reach out to us at "buildingsproductsupport@honeywell.com" with more details of your connectivity issues (including logs)so we can investigate further and provide direct support. Your feedback is valuable and will help us improve. ### 1/5 — Sorry, but we are having trouble signing you in *2023-04-17* The app worked wonderful for about a week. I was able to add all thermostats for one of my buildings, just fine using DHCP, it now, the system has signed me out, does not recognize my credentials and when I try to re-register I get a message that says Unable to send Verification Link. ### 1/5 — Doesn’t work. *2023-01-01, version 1.1.0* An app adolescent coders could do a better job. No way to delete sites, doesn’t connect reliably, and very limited in scope. Honeywell should be embarrassed releasing this app and promoting it as a app to control their devices. Had I known it was this bad I would never bought their devices to use it with. Not recommended. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even get started *2026-08-12* The app won’t let me scroll to the end of the “Terms, Policy & Consent” page to hit the “GET STARTED” button. Useless. ### 1/5 — HORRIBLE IN EVERY WAY *2026-08-03* What a joke of an app. Was it developed by a 2 year old? You can’t even create an account. It won’t let you passed that page so good luck connecting or installing it… don’t waste your money. Buy a different companies product. HONEYWELL IS GARBAGE. ### 1/5 — Fails my password creation *2026-07-08* Fails your password creation before you even type one in and the only way to try again is send another code and they have some failsafe if you resend in 10 minutes. This isn’t my fkn ssn number it’s only job is keeping my ac at either 69 or 71 degrees. I shouldn’t even need a password. At this point Honeywell is just data harvesting. Don’t buy their thermostat either. Update: I even went on their website. “account creation successful” and yet I can’t log in on the app. I hope they didn’t pay for it to be made because it’s been a long time since I’ve had this astronomically poor of an experience. Not one function of their system works well. ### 1/5 — Create Account *2026-06-25* When creating the account and following every step, final selection is to create. When you do so nothing happens. What a waste of time. ### 1/5 — Unusable *2026-04-02* This app is worthless and non functional…. Don’t waste your money on a Honeywell thermostat if you plan on using it with a phone app!!! ### 1/5 — This app does not allow for you to create an account *2026-03-21* I recently purchased a Honeywell Wi-Fi thermostat and downloaded the Honeywell home app to set it up. Unfortunately, the experience has been extremely frustrating. The biggest issue is account creation. The verification passcode either takes an unreasonably long time to arrive or doesn’t come at all. I attempted this process multiple times and it consistently failed or delayed to the point where I had to restart. This makes it nearly impossible to even begin using the product for a device that depends on connectivity… the set up process should be simple and reliable. Instead, it feels outdated and inefficient at this point. I’m stuck with the thermostat I can’t fully use because the app won’t let me get Past the initial set up…very disappointing. ### 1/5 — Terrible *2026-02-14* Tried for hours to make this work and sign in. ### 1/5 — Nul *2025-11-20, version 2.3.5* On sait pas créer de compte !!!! ### 1/5 — Horrible *2025-10-30* Doesn’t work. Support admitted this and says it has “issues”. App opens but only partially displays main window information so it is not functional. Useless. Obviously not a priority for Honeywell to make this app work leaving customers who paid thousands of dollars for these TC500’s who and were fraudulently tricked into buying these high dollar thermostats out of luck. I regret this purchase. Class action anyone? **Developer response:** Thank you for your feedback. We have released an updated version with delete site option. You can do this by Side Menu → Site Management → Select site → Delete. Our team is working on connectivity issues. Please reach out to us at "buildingsproductsupport@honeywell.com" with more details of your connectivity issues (including logs)so we can investigate further and provide direct support. Your feedback is valuable and will help us improve. ### 1/5 — Still in the beta phase?? *2025-09-25* This app needs improvement. When trying to contact support it sends you to the Honeywell website. Then you have to wade through to hopefully find help for your problem. I would call, but can’t find a phone number for support. Please do better. **Developer response:** We’re very sorry to hear about your experience. Please reach out to support at "buildingsproductsupport@honeywell.com" for any feedback or issues. Your feedback is valuable and will help us improve. ## Most praised reviews (4 highest-rated) ### 4/5 — Can not edit or delete users *2021-08-18* I can’t seem to find anyway to edit or delete a user from a site. App works great other than that. **Developer response:** Thank you for your feedback. We’re working on adding the ability to edit or delete users in a future update. For now, you can disassociate a user so they no longer see the site: go to Side Menu → User Management → Select User → Site Access, then toggle off the site you don’t want them to access. Please feel free to reach us at "buildingsproductsupport@honeywell.com" with any feedback—we’re here to help, and your input helps us improve. ### 2/5 — doesn’t work no site access yet *2024-07-20* hello as soon as I logged in it says no site access yet contact admin user for access so I can not do anything on there and I have no idea why? **Developer response:** Thank you for your feedback. If you don’t yet have a site, you can create one by selecting “Create Site” on the landing page or by going to Side Menu → Site Management → Add New Site. This should give you access to start using the app. If you run into trouble, please reach out at buildingsproductsupport@honeywell.com and we’ll be happy to help. ### 2/5 — Special Events Scheduling is seriously buggy *2023-09-12* You can schedule all you want but most of the time it won’t save the name of the event. If you are trying to schedule a year’s worth of special holiday events you will have idea what is what. No matter what you type in most events are saved as Special Event 1 and Special Event 2, etc. The event names can not be edited. Useless. Otherwise the rest seems fine. **Developer response:** Thank you for your feedback. Our team has released an update that fixes the schedule/holiday name issue. Please update the app and let us know your feedback at "buildingsproductsupport@honeywell.com" - your input will help us improve further. ### 2/5 — Stopped working *2023-06-23* Same problem- worked fine for weeks then stopped logging in. The app just spins and spins. **Developer response:** Thank you for your feedback. We have released an updated version that fixes this issue and improves the sign-in process. Please update the app and let us know your feedback at "buildingsproductsupport@honeywell.com" - your input will help us improve further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*