# Honolulu 311 > Official app for reporting city issues and service requests in Honolulu. (iPhone/iPad app by City and County of Honolulu.) - Source: https://appshunter.io/ios/app/honolulu-311/id474923564 (this page in markdown: same URL + `.md`) - Developer: [City and County of Honolulu](https://appshunter.io/developer/503701271) - Category: Utilities, Productivity - Price: Free - Rating: 2.70/5 from 35 App Store ratings · 79 written reviews indexed - Age rating: 4+ - Requires: iOS 9.0 · 22 MB - Languages: American English, European Spanish - Released: 2011-10-27 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/honolulu-311/id474923564/reviews.md ## What is Honolulu 311? Honolulu 311 is the official mobile application for the City & County of Honolulu, Hawaii. Honolulu 311 provides a free, simple, and intuitive platform empowering people to report potholes, broken streetlights, cracked sidewalks, illegally dumping, vandalized/broken signs and more via your smartphone. A picture tells a thousand words and Honolulu 311 makes it a snap. Download it today! ## Key features - Report potholes - Report broken streetlights - Report illegal dumping - Submit photos with reports - Track city service requests ## Recent user reviews (10 of 79) All indexed reviews: https://appshunter.io/ios/app/honolulu-311/id474923564/reviews.md ### 5/5 — New app is HNL 311 *2026-02-05* Pay attention people. They said that they were changing it to HNL 311 ### 1/5 — Doesn’t work *2026-01-15, version 3.3.0* HPD officers told me to use this app to report crime in my neighborhood. Now I know why, it doesn’t work and neither do they… ### 1/5 — Not Working *2026-01-12* I have used the app in the past but it no longer is working as others have noted at least as far back as December 1 of 2025! No excuse for this! ### 1/5 — Doesn’t work *2025-12-06, version 3.3.0* The app does not allow you to select categories or enter any requests. ### 1/5 — Rock Solid - Not *2025-12-02* App no longer works. Loading the app only shows a screen that says “Powered by Rock Solid Onelink”. Except the app doesn’t do anything beyond that screen. Unfortunate, but it’s a government run system. So what do we expect? ### 1/5 — Broken App *2025-12-02* I’ve used this app a few times over the past year. Today it no longer opens and the news says it’s a newly updated version. Does not even open anymore broken useless ### 1/5 — Honolulu 311 app *2025-12-02, version 3.3.0* Very poor, buggy and difficult to navigate. Fix it! Won’t open!! ### 1/5 — Garbage *2025-12-02, version 3.3.0* Won’t work as of today ### 3/5 — NOT Working! *2025-08-07, version 3.3.0* Bad! ### 1/5 — Not the app, it’s the people behind it *2024-04-04* The app is functional and serves a great purpose. My gripe is with the people behind it. 9 times out of 10 they message to tell you why it can’t be handled! TAKE OWNERSHIP! If the issue needs to be passed on to another agency, just DO IT. You have more clout than I do. Messaging needs to be 2 ways. It’s stupid to send me a voicemail to call back. Handle communication in the app. ## Frequently asked questions about Honolulu 311 ### What is Honolulu 311? Honolulu 311 is the official mobile application for the City & County of Honolulu, Hawaii. It provides a platform for residents and visitors to report various city maintenance issues directly to the relevant departments. ### What types of issues can I report with Honolulu 311? You can report a wide range of issues including potholes, broken streetlights, cracked sidewalks, illegal dumping, and vandalized or broken signs. The app is designed to be a simple and intuitive way to communicate these problems. ### Is Honolulu 311 free to use? Yes, Honolulu 311 is a free application. While the app itself is free, it does have in-app purchases, and it is supported by advertisements. ### Can I submit photos with my reports? Absolutely. The app makes it easy to attach photos to your reports. A picture can provide crucial context and help city officials understand and address the issue more effectively. ### Who is this app for? This app is intended for anyone living in or visiting the City & County of Honolulu who wishes to report non-emergency maintenance issues or service requests to the city government. ## Version history (last 5 releases) ### 3.3.0 — 2021-09-27 Updated UI, bug fixes and performance improvements. ### 2.1.1 — 2018-06-15 This app has been updated by Apple to display the Apple Watch app icon. This version fixes a bug effecting iOS 11 users with Apple's new HEIF (High Efficiency Image Format) set to ON. When enabled, this causes service request submissions to fail, resulting in duplicate issues being submitted. This bug has been squashed. Enjoy! ### 2.1.0 — 2018-05-31 This version fixes one important bug and makes a few minor UI enhancements. 1. Fixed! Uploading videos sometimes causes an error message to appear. 2. Improved: Friendlier language when submitting service requests. 3. Improved: We've updated the UI to better inform you on selecting a location for service requests. Enjoy! ### 2.0.2 — 2018-02-09 This is an important update! We've added some code to help us troubleshoot an issue that has come up sporadically when submitting service requests. Downloading this latest version will keep your app running smooth and fast. Enjoy! ### 2.0.1 — 2017-10-25 Version 2.0 is a whole new app! We've gone back to the beginning this time and re-wrote our entire app from scratch, taking advantage of more modern frameworks. Along with significant speed and performance enhancements, you'll also now be able to fully manage your personal account, including: - Updating your email - Uploading/changing your profile image - Changing your screen name - Resetting your password - Management of your address book We've also introduced a full suite of notifications. You can now manage the type of communication you receive as well as how you'd like to receive it. With the inclusion of our new address book, you can now get notifications based on location as well as various categories we've set up. Our app's new Notification Center allows you to keep track of all your inbound messages, including status updates for your submitted service requests. You can also setup message alerts to be delivered via email or PUSH notification - it's all up to you! ## Apps similar to Honolulu 311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [Pigtails & Crewcuts](https://appshunter.io/ios/app/pigtails-and-crewcuts/id1564976025) | 3.4 (31) | Free | Utilities | | [EverCharge](https://appshunter.io/ios/app/evercharge/id1632088731) | 2.6 (21) | Free | Utilities | | [DLNRTip](https://appshunter.io/ios/app/dlnrtip/id1235692976) | 3.0 (8) | Free | Utilities | | [tip411 Admin](https://appshunter.io/ios/app/tip411-admin/id1505794414) | 3.7 (3) | Free | Utilities | | [HT Internet SafeGuard](https://appshunter.io/ios/app/ht-internet-safeguard/id1460362450) | 4.7 (12) | Free | Utilities | | [Escondido, Report It!](https://appshunter.io/ios/app/escondido-report-it/id426752424) | 4.2 (13) | Free | Utilities | ## More apps by City and County of Honolulu - [DaBus2 - The Oahu Bus App](https://appshunter.io/ios/app/dabus2-the-oahu-bus-app/id1117179614) All apps by City and County of Honolulu: https://appshunter.io/developer/503701271 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*