# Honolulu 311 — user reviews > 79 indexed App Store user reviews of Honolulu 311 by City and County of Honolulu, rated 2.70/5 from 35 ratings. - Source: https://appshunter.io/ios/app/honolulu-311/id474923564/reviews - App overview in markdown: https://appshunter.io/ios/app/honolulu-311/id474923564.md - Rating breakdown: 5★ 9 · 4★ 5 · 3★ 3 · 2★ 2 · 1★ 16 ## Newest reviews (13 of 79) ### 3/5 — NOT Working! *2025-08-07, version 3.3.0* Bad! ### 3/5 — Needs Improvement *2023-04-05* It’s convenient in the sense that it has all the City and County of Honolulu’s service request in one app instead of navigating through multiple websites and phone numbers. However, it does have its share of problems. Depending on the service request, it can take up to three months before you get a response and by that time, it’s too late. Plus, the app is dependent on Apple Maps when putting in the location and Apple Maps is notorious for being very inaccurate; they need to switch to Google Maps. If the city wants the quality of life to improve, they need to make resources conveniently available, including this app, and regular updates will go a long way in solving some issues. ### 1/5 — Sitting and Counting…? 🤔 *2021-05-28* The app reflects Honolulu county government as a whole… antiquated and ineffective. The app needs an overhaul, better servers to facilitate its advertised capabilities, and the actual workforce to respond to the requests inputted by the public-at-large. Who am I kidding? It’ll never happen. ### 2/5 — Server Down? *2020-09-23* I’ve been using this app for years and it’s been mostly good for what I wanted to do. For the last couple of days though the app gets stuck at the DoIT splash screen and I can’t get to the actual options to file a report. This is very frustrating. I think maybe some server may be down or something broke with the iOS change over because the app hasn’t changed and my internet connection is fine so something else might be broken on the server end. In any case, please fix. There’s a few things I’d like to report need fixing in Honolulu. ### 1/5 — Nobody responds, ever. *2020-03-15, version 2.1.1* Submitted over 7 request for 2 abandoned vehicles on my street, while a few blocks down, I see fresh abandoned vehicle signs on a dozen vehicles. Infrastructure my _ss! ### 1/5 — Don’t bother downloading this *2019-07-16* Keeps crashing so I have to restart my iPhone. Yes, my O/S is up to date. Filed request to report broken streetlight and they “closed” the request without replacing the light. One week later, still in the dark. ### 4/5 — Impressive! *2019-03-19* I sent in a report with a short video of a leaking fire hydrant. The very next day there was someone fixing the hydrant, and I also received a phone call to report that the problem was resolved. Wow! That’s awesome follow through! I have to say that the missing “no parking” sign which someone else had initially reported (and I added to) took several months to repair, but I’m glad it was finally done. I wish they would’ve kept the progress updates on the app. It pretty much disappeared at some point because newer reports took its place, and it only said something like “referred to department” for months. Overall, the app makes reporting problems effortless and seems to get things done. ### 1/5 — Doesn’t work *2019-01-13, version 2.1.1* Can’t submit ### 1/5 — Can’t submit *2019-01-04, version 2.1.1* This app doesn’t work!!! Can’t submit report??? ### 2/5 — Won’t submit *2018-04-17* I’ve been using this app for a long time to report issues I see. I noticed that since the format has changed, I haven’t been able to post a request. ### 4/5 — Awesomeness! *2017-07-06* Don't let the bad reviews sway you, those reviewers discredit this app due to city rules and policies, not for the effectiveness of this app. The app does exactly what it was created to do, make it quick and easy to file a report. I've had a quick response to multiple reports that I've filed and have to give high remarks for the follow up calls that I've received during and after the report. Great job guys! ### 1/5 — Waste of time *2016-11-15* I used this app to complain about 4-5 abandon cars in our area within a year and only a warnings was put on the car, no towing. After the 2nd warning the cars should be towed already. It's better to call but calling it in is also stupid cause they don't have a towing company yet. So lame ### 4/5 — Removal of diseased Trees *2016-07-05* Reported a diseased Hong Kong Orchid tree on our street during the month of February. First, an Arborist assessed the tree problem and determined two trees needed removal. In the month of April, both trees were removed. It took the C&C team almost all day, but the job was done with excellent workmanship and excellent proficiency. And the cleanup was excellent too! Thanks! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-01-15, version 3.3.0* HPD officers told me to use this app to report crime in my neighborhood. Now I know why, it doesn’t work and neither do they… ### 1/5 — Not Working *2026-01-12* I have used the app in the past but it no longer is working as others have noted at least as far back as December 1 of 2025! No excuse for this! ### 1/5 — Doesn’t work *2025-12-06, version 3.3.0* The app does not allow you to select categories or enter any requests. ### 1/5 — Rock Solid - Not *2025-12-02* App no longer works. Loading the app only shows a screen that says “Powered by Rock Solid Onelink”. Except the app doesn’t do anything beyond that screen. Unfortunate, but it’s a government run system. So what do we expect? ### 1/5 — Broken App *2025-12-02* I’ve used this app a few times over the past year. Today it no longer opens and the news says it’s a newly updated version. Does not even open anymore broken useless ### 1/5 — Honolulu 311 app *2025-12-02, version 3.3.0* Very poor, buggy and difficult to navigate. Fix it! Won’t open!! ### 1/5 — Garbage *2025-12-02, version 3.3.0* Won’t work as of today ### 1/5 — Not the app, it’s the people behind it *2024-04-04* The app is functional and serves a great purpose. My gripe is with the people behind it. 9 times out of 10 they message to tell you why it can’t be handled! TAKE OWNERSHIP! If the issue needs to be passed on to another agency, just DO IT. You have more clout than I do. Messaging needs to be 2 ways. It’s stupid to send me a voicemail to call back. Handle communication in the app. ### 1/5 — Difficult with the application *2024-03-15* I don’t know what you’ve done to the app, but it didn’t have troubles with writing a report and using the “Other” choice and it takes you to the locked location and what is texted to 311! Before it was easy! Now you’ve made it difficult to where we get frustrated to using it! Not helping! ### 1/5 — Typical government *2022-06-20* Have an app to report issues to make you think they’ll get done. Instead they don’t respond for weeks and close unresolved tickets. ## Most praised reviews (10 highest-rated) ### 5/5 — New app is HNL 311 *2026-02-05* Pay attention people. They said that they were changing it to HNL 311 ### 5/5 — Great App *2019-07-24* User friendly even a caveman can do it. ### 5/5 — This app is perhaps the best the city has in this platform *2018-02-03, version 2.0.1* This app is by far the most efficient app in Honolulu. Tech savvy and easy user interface with follow thru . Congratulations Honolulu so glad you are running head to head with Silicon Valley and putting Honolulu into the leaders as far as tech . Bravo Just moved to Honolulu from asF silicone valley and you are ON IT! ### 5/5 — Actually works! *2017-12-15* Fast and efficient city services! They actually look at your report and do something about it! ### 5/5 — Great app *2017-08-17* It may take the city a while to respond to your request, but it works! ### 5/5 — Great app, easy to use *2017-01-24* This is a great app that allows citizens to report issues around the city/neighborhoods without tying up the 911 phone lines. I've made only one report and found it easy to use, incorporates photos and you're able to add details to the report. ### 5/5 — Love this. It works. *2016-04-01, version 1.8.7* The C & C does respond to and handle everything we submitted. This app and the people that monitor it does what it is supposed to. Highly recommend. ### 5/5 — 311 Hawaii gets results *2015-11-11, version 1.8.7* I love this app. I report a problem and it gets fixed pronto!!! No searching for the right phone number or getting trapped on an endless office runaround. Mahalo to the people who thought this up. ### 5/5 — Awesome *2015-08-11, version 1.8.5* I think this is very useful and helps the community be involved in helping to fix our surrounding for the better. Very simple to use. Thank you!! ### 5/5 — Fast and Responsive to my requests - always get feedback from city *2015-07-04, version 1.8.0* Most times I get a call within days (never more than a week) indicating either problem solved, or referred to another department. Results are easy to see around our area as no broken street lights or busted sidewalks. This app is exactly what we needed since city can't be everywhere at once! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*