# HonView Touch — user reviews > 84 indexed App Store user reviews of HonView Touch by Honeywell International, Inc., rated 1.60/5 from 150 ratings. - Source: https://appshunter.io/ios/app/honview-touch/id594097421/reviews - App overview in markdown: https://appshunter.io/ios/app/honview-touch/id594097421.md - Rating breakdown: 5★ 13 · 4★ 7 · 3★ 6 · 2★ 8 · 1★ 116 ## What do users think of HonView Touch? Overall sentiment: negative **Pros** - 👍 Works like a champ (historically) - 👍 Simple and effective (French review) - 👍 Good video quality (French review) **Cons** - 🐛 App is garbage/trash/worthless - 🐛 Difficult to connect/connects intermittently - 🐛 Not user-friendly/clunky/hard to navigate - 🐛 Slow performance - 🐛 No regular/timely updates - 🐛 Crashes frequently - 🐛 Password reset issues - 🐛 Incompatible with iOS/iPhone updates - 🐛 Motion detection notifications not working - 🐛 Horrible software/app support - 🐛 Video playback issues (time selection, loading) - 🐛 Unmarked buttons/confusing interface - 🐛 No audio support - 🐛 Low light viewing issues - 🐛 Live video no longer works/fails to connect - 🐛 Cannot access recordings/history - 🐛 App requires frequent re-adding of cameras - 🐛 Does not work with Google Fiber **Commonly reported bugs** - Failed to connect to security system - Cannot access/download/watch anything - Password reset/retrieval not possible - Does not work with Google Fiber mesh router - Not receiving motion detection notifications on iOS - App constantly crashes, requires reboot - Notifications stopped working, then alerts cannot be turned off individually - App is years behind competition, difficult video review - Time picker in playback mode does not work with iOS14 - Cameras will not load after iOS 14 update - App crashes frequently upon opening - Latest update deleted time feature in past footage review - P2P update not working on app - Cannot search by times in playback - New iPhone heats up when watching camera - App no longer works on iPhone XS-Max iOS14 - Hasn’t worked since upgrading iPhone to iOS14 - Cannot watch previous recordings (time selection) - App is trash on iPad - App quit connecting to cameras, requires reload - Cannot access cameras most of the time, won't connect after reinstall - App has little or no documentation or usage instruction - Motion notifications suddenly stopped working - App does not support live audio - App takes me back to 1980s disk operating systems - Last update has buggered everything up, unable to dial in - Cannot access cameras after last update, timeout errors - Scrolling between hours in playback no longer possible - Cameras take a very long time to load - Live video no longer works - Motion notifications no longer come through since June 2018 update - Remote video viewing not working, 'failed to connect' - Program updated, now only says 'failed to connect' - Stopped working, cannot connect, cannot see live preview - App rarely loads live feeds since new update/redesign - Every other month something goes wrong, requires security company visit - Will not connect for several days - Unable to delete favorites - Push notifications are still broken - Can’t log in - App allows real-time viewing but not recording history access - Works only when at home on WiFi, cannot view away from home - New updated app has connection problems, no tech support - Notifications show up but cannot open app to view alarm - Low light viewing has become atrocious after update - Privacy policy pages don’t have a way to accept and exit, making app unusable - Cannot find recorded footage, cameras reload each time screens change - Update displays only half the screen - Not working on cellular data after update, works on WiFi - Have to re-add cameras every time to monitor - Cannot play back video from cameras - App hasn’t received push notifications in over a month - Playback is a failure, glitching when trying to select time/camera - Stopped working after iOS 10.01 update - App is riddled with bugs, features don't work **Most requested features** - Update for latest iOS with improvements - Allow immediate live view on app open - Improve time picker for playback - Add audio support - Improve low light viewing - Allow saving video clips to phone - Provide better documentation/usage instructions - Modernize app interface (lessons from ADT Pulse) - Allow deletion of favorites - Enable push notifications - Fix privacy policy acceptance issue ## Newest reviews (16 of 84) ### 1/5 — Believe the bad reviews *2021-11-25, version 6.6* I have experience with several video surveillance systems and their apps; Axis, Exaqt, Ring, Arlo. While none are perfect this is by far the worst. If I had known it was this bad I never would have agreed to have Honeywell cameras installed. If you are considering a new installation do yourself a favor and look elsewhere. The app itself is years behind the competition. Video is difficult to review and takes forever to set up. What would takes no time on on other apps takes forever on this one. Why is this company even selling a system and app that is so bad? They should be embarrassed to have their name on this garbage. ### 1/5 — Junk *2021-11-04, version 6.6* Months after Notifications stopped working, they suddenly start working again. Of course now you can’t seem to turn individual alerts off. It’s all or nothing. And NO support. They want you to call your “security professional” and have them come out and take a look. For what? To tell you that the app doesn’t work? Unbelievable that a company as well known as Honeywell would continue to offer this piece of crap! ### 1/5 — Don’t buy these cameras,Arlo is way better *2021-11-04, version 6.6* The app is beyond useless. I’ve had Arlo in past and wish I stuck w Arlo for new house. Integration w the app alone is awful and the cameras aren’t too far behind. Stick w Arlo or another brand. I feel sick to my stomach that I wasted $2500 on this trash. ### 1/5 — App is GARBAGE *2021-10-20, version 6.6* I’ve had this App for 5 years, and it has consistently been garbage. Push notifications do not work correctly (if at all), the App design is nonsensical, there is NO App support, etc. This is the worst App I have ever downloaded. Honeywell should be embarrassed and ashamed, but apparently they are not because here we are 5 years later with the same garbage. ### 1/5 — Just terrible *2021-08-26, version 6.6* Used a great local company for a new complete home security system but unfortunately the app to be able to monitor the new cameras is complete garbage. If I could have given it zero stars I would have. First it isn’t compatible with iOS/iPhone, the whole reason we installed security cameras was so we can be notified when movement is detected outside of our home and we could see who pulls in and out of the driveway. Because it’s not compatible with iOS/iPhone, we get zero notifications. You would have to go into the app and check the cameras regularly to see if anything is going on around the home. Not helpful. Second, the app is so hard to navigate. Too many useless tabs/buttons to get to things you need(that still don’t work for our family because we have iPhones). And on top of everything else, you have to manually load your cameras every time you open the app. I feel it would be quicker and more helpful if your cameras were automatically there on the screen when you opened the app. I feel we paid FAR too much money for this system for it to not do anything we need/wanted. And I don’t think our family should have to buy brand new Android phones just to be able to view/be notified of any potential threats. Terrible, terrible app. ### 1/5 — Pointless Apl *2021-08-08, version 6.6* The purpose of this app is to allow me to remotely view my camera system while away from home: EXCEPT I CAN’T because this app is garbage. Maybe the guys who wrote are having a laugh at the rest of us? One of the top 3 least favorite apps I’ve ever downloaded. BUY RING!! ### 1/5 — A lot to be desired *2021-06-05, version 6.5* I would not recommend the moving camera system. App does not live up to cost or program expectations. ### 1/5 — Nul *2021-05-14, version 6.5* Application minable pour un système de sécurité a ce prix là, ça serait bien de faire une mise à jour . ### 1/5 — Incomprehensible app *2021-05-04, version 6.5* This is the most low budget non functional app I have ever used. It can’t be from Honeywell. What an embarrassment ### 1/5 — Horrible to Navigate *2021-03-22, version 6.5* This app is appallingly hard to navigate. We had to use this app with out security system and not only does it take an incredible amount of effort to find footage, the app turn dial for time disappears and we have to wait till the developer figures their glitch out before getting anywhere. Honestly, if I had known this app was going to be tied to our system, I would have never gotten the system at all. ### 1/5 — Not working *2021-03-07, version 6.5* Buy the recorder at your own risk! The app is TRASH. Whomever developed this app needs to be fired! Stopped working with the most recent Apple update. The function of the app was wonky before but now it’s just pure trash now. Completely nonfunctional ### 1/5 — Waste *2020-12-18, version 6.5* Horrible waste of thousands of dollars, the app barely functions and is beyond confusing. Do not waste your money!!! ### 1/5 — P2P update not working on app *2020-12-17, version 6.5* I cannot get my app to work since this update came out for P2P. Can we revert back to previous update? ### 1/5 — Poor Application *2020-11-28, version 6.5* Come on fix this app. I use to be able to search by times and now that is blank. Have to search by days not by times. Also my new iPhone heats up when watching camera for a few minutes. Please fix!!!!! ### 2/5 — Doesn’t work with iOS 14? *2020-10-20, version 6.5* Hasn’t worked since I upgraded my iPhone to iOS 14. Is an update coming? ### 1/5 — Patch Request *2020-10-13, version 6.5* Is there a patch that you can send me to better use this app? I can’t watch my previous recordings because although it lets me pick the date but it won’t let me pick the timings to start or stop and that’s kinda annoying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Failed to connect *2024-09-30, version 6.6* I couldn’t connect to my security system despite all data are entered correctly. Any help is great thank you ### 1/5 — HonView Touch *2024-01-23, version 6.6* What an appalling app. I can’t access anything to download watch it let alone download it on my phone. Waste of money and my time. ### 1/5 — Believe what all the reviews say *2023-11-15, version 6.6* This app isn’t user friendly. It’s awful! I’m in a 1 year of 2 year contract. Do not get. ### 1/5 — Worst ever *2023-10-10, version 6.6* Slow, difficulties to connect No regular updates ### 1/5 — Password *2023-02-18, version 6.6* If you forget your password on your app there appears to be no way to reset or retrieve it. This renders the app useless especially if you acquire a new device such as a new ipad. The website link here in app store does not work for me. Honeywell have never responded to emails. The result is inability to view security cameras on devices and security cameras are rendered useless. ### 1/5 — Not very good *2023-01-25, version 6.6* We recently moved away from this app to a much better one, DMSS. Honview isn’t very user-friendly or customizable, and isn’t updated often to keep it on the cutting edge. The app is at the dull edge of technology. ### 1/5 — Does not work with Google fiber *2022-10-14, version 6.6* This does not work while connected to Google fiber mesh router. Not sure what the alternatives are. ### 1/5 — Honview Touch *2022-06-05, version 6.6* App support is horrible. Giving it a 1 rating is over rating it. ### 1/5 — Horrible software *2022-04-08, version 6.6* This came with our home security system. The video system and playback is horrible. The software constantly crashes and we have to reboot. We will look to replace it. It’s terrible and I strongly recommend that you stay away from it. ### 1/5 — This App is worthless *2022-02-26, version 6.6* Cobbmark’s review sums it up the best ## Most praised reviews (10 highest-rated) ### 5/5 — Not the best but works *2025-01-10, version 6.6* My building has used this App for over 10 years and it works like a chanp. I am wondering wherher there is an update for latest iOS with few improvements? ### 5/5 — 👍 *2018-03-28, version 5.22* Good ### 5/5 — HonView *2015-03-04, version 1.10.2* Simple et efficace. Belle qualité vidéo délivrée par cette gamme. ### 4/5 — Stopped working *2018-11-26, version 6.1* This was operating perfectly and has now stopped. Cannot connect. Cannot see live preview on mobile or IPad Can someone please help ### 3/5 — Feedback *2021-08-29, version 6.6* When the app is opened live view of all cams should start immediately. That does not happen until you click a button once/twice. I think this is a drawback that needs to be addressed. The whole point of opening the app is to access live view. Why complicate it by requiring a click?! ### 3/5 — Needs iOS 14 update *2020-10-09, version 6.5* The time picker in playback mode does not work with iOS14. Please update ASAP! Honeywell is always very slow with app updates. iPad works, but it’s not very convenient to have to change devices just to play back footage. ### 3/5 — No way to update time *2020-05-09, version 6.2* This app has no way to update the time to that of iphone. My app is 57 minutes behind the current time on iphone when in live view mode. This makes playback very difficult. Hard rebooting the iphone did not help. Time is not addressed in faqs or help. Developers need an update to resolve this issue. ### 3/5 — Not received any notifications *2018-08-27, version 6.0* After the latest updates, they stop notifying with messages. Only happened on IPhone mobile ### 2/5 — Not getting morion detection notifications *2022-07-29, version 6.6* Not getting morion detection notifications on IOS. Pl sort out in update ### 2/5 — Meh *2020-10-22, version 6.5* After last app update, it no longer works on my iPhone XS-max ios14. App still works on my android phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*