# Hook Burger

> Mobile ordering and loyalty rewards for a burger restaurant chain. (iPhone/iPad app by LevelUp Consulting, LLC.)

- Source: https://appshunter.io/ios/app/hook-burger/id1114883385 (this page in markdown: same URL + `.md`)
- Developer: [LevelUp Consulting, LLC](https://appshunter.io/developer/949500655)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.82/5 from 1,712 App Store ratings · 25 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 112 MB
- Languages: English
- Released: 2016-07-24
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hook-burger/id1114883385/reviews.md

## What is Hook Burger?

Welcome to the Hook Burger app!

New: Order Ahead Capability

You can now seamlessly pay for your favorite meal while earning amazing rewards for EACH and EVERY purchase through our generous loyalty program. Get through the line quickly and securely by simply scanning your phone at the register - NO wallet required! Best of all, the more you visit, the MORE rewards you will earn! With our app, you’ll also be able to:

Find nearby Hook Burger locations
Get a free drink with your first purchase!
Birthday and promotional rewards
Refer your friends for rewards
Secure payment with any credit or debit card of your choice
Keep track of all your Hook Burger purchases
View our menu any time
Get Hooked on Quality
Questions or comments? Email us at hookburger@thelevelup.com, Find us on Facebook at facebook.com/hookburger, Instagram @hookburger, or Twitter @hookburgers

## Key features

- Order ahead for quick pickup
- Earn rewards on every purchase
- Scan phone to pay, no wallet needed
- Find nearby restaurant locations
- View the full menu
- Exclusive birthday and promotional rewards

## What do users think of Hook Burger?

Overall sentiment: neutral

**Pros**

- 🚀 Fast and efficient
- 👍 Friendly and helpful staff
- 🍔 Delicious food
- 💰 Reasonable prices
- 🎉 Smooth and seamless experience

**Cons**

- 🐛 Buggy app with limited functionality
- 🔒 Lack of secure payment options
- 🛒 Inability to customize orders
- 💳 No gift card payment option
- 🤔 Unintuitive user interface

**Commonly reported bugs**

- Unable to delete or start over an order
- Inconsistent behavior when editing multiple items
- Location tracking and store locator not working
- Payment issues and inability to change payment method
- Rewards program integration and tracking problems

**Most requested features**

- Add ability to modify orders
- Implement gift card payment option
- Improve app usability and navigation
- Provide more customization options
- Enhance order tracking and status updates

## Recent user reviews (10 of 25)

All indexed reviews: https://appshunter.io/ios/app/hook-burger/id1114883385/reviews.md

### 5/5 — Love!

*2022-02-13, version 1.1.1*

Best food, cold beer & awesome service!

### 5/5 — Awesome Mgr and staff

*2021-12-22, version 1.1.1*

If there’s an error on an order, it can be resolved immediately - thanks Maria (Valencia, CA location)

### 5/5 — Visit

*2021-06-08, version 1.1.1*

Delicious food, friendly staff and “the price is right”!

### 2/5 — Basic App Can’t Modify Order

*2021-05-12, version 1.1.1*

I love Hook, but the app is inconvenient because I can’t modify my order. For example, I like to order the Bistro Sandwich and I can’t order it on a wheat bun. I have to call the order in just to make this change which means I can’t pay ahead of time. Super inconvenient.

### 3/5 — No option to pay with gift card!

*2021-03-04, version 1.1.1*

This app is convenient and helpful, especially when you are trying to avoid going inside the restaurant during the pandemic. However, there is no option on the app or online to pay with a gift card. This forces the user to either go inside to order/pay or go somewhere else for lunch/dinner. 
I was looking forward to this as I received a gift card for Christmas. But as a high risk person I cannot go inside to order/pay so I’m forced to go somewhere else. Please update the app to allow gift cards as a form of payment. I wish I was able to order on the app.

### 3/5 — Love the food, not a fan of the app

*2021-02-22, version 1.1.1*

When trying to place an order, I realized my card had expired. There was no simple, intuitive way to change payment method from the order screen. I had to backtrack out to the home page, find my account, then manage cards, Etc.

If there is a simpler way, it wasn’t where I could find it...therefore, I stand by my criticism.

### 4/5 — Not user friendly

*2021-02-20, version 1.1.1*

It works but the options are not great. Tweaking orders is a bit limited -no area for notes on each order.

### 3/5 — More options to request custom

*2020-10-03, version 1.1.1*

There is no place to make a request or add ketchup or any other regular condiments to my burgers. Give us a text box!

### 1/5 — Buggy

*2020-05-23, version 1.1.1*

1. After tapping a previous order, can’t delete the order to start over. 2. If the order contains multiple of the same type of item, can’t tap a particular item to customize it. For example, if you tap the 2nd or 3rd burger to edit, you always end up editing the 1st.

### 2/5 — Can’t substitute protein

*2020-05-09, version 1.1.1*

In the store you can select beef, turkey, etc for any style burger but the app doesn’t offer this or have a comment window for your order. Thus still need to call it in. Love the food and local store, but app is weak unfortunately.

## Frequently asked questions about Hook Burger

### What can I do with the Hook Burger app?

The Hook Burger app allows you to order your favorite meals ahead of time for quick pickup. You can also earn rewards on every purchase through their loyalty program, find nearby Hook Burger locations, view the menu, and securely pay using your phone.

### How do I earn rewards?

You earn rewards for each and every purchase made through the app. The more you visit and use the app to order and pay, the more rewards you will accumulate. You can also refer friends for additional rewards.

### Is the app free to use?

Yes, the Hook Burger app is free to download and use. There are no upfront costs associated with using the app for ordering or accessing its features. Any costs incurred are for the food and drinks you purchase.

### What are the benefits of ordering ahead?

Ordering ahead with the Hook Burger app allows you to pay for your meal seamlessly and securely before you arrive. This means you can skip the line at the register by simply scanning your phone, saving you time and hassle.

### Can I get special offers through the app?

Yes, the app provides access to various special offers. You can receive a free drink with your first purchase, as well as birthday and other promotional rewards. Referring friends also unlocks additional rewards.

## Version history (last 1 release)

### 1.1.1 — 2019-09-11

- Minor bug fix

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All apps by LevelUp Consulting, LLC: https://appshunter.io/developer/949500655

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*