# Hoomvip — user reviews > 52 indexed App Store user reviews of Hoomvip by Brainstant SL, rated 1.60/5 from 20 ratings. - Source: https://appshunter.io/ios/app/hoomvip/id1345341964/reviews - App overview in markdown: https://appshunter.io/ios/app/hoomvip/id1345341964.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 16 ## Newest reviews (13 of 52) ### 1/5 — Rubbish *2023-12-28, version 3.4.27* The App is total rubbish, can not readout correctly datas from passport, no informations how the data’s will be handled ### 1/5 — Slow and doesn’t work *2023-11-12, version 3.4.27* The app is slow and only works when the wifi is on in the house, and the wifi kept turning off so we was locked at the house a number of times. Would not recommend! ### 4/5 — Better than expected *2023-09-18, version 3.4.26* I wa intimidated by the reviews but the app went way smoother for me than it did for the other reviewers. And day to day it was perfect for accessing the apartment. ### 1/5 — Bug sur le format de la date de naissance *2023-09-07, version 3.4.26* Pas de possibilité de signaler le pblm ### 1/5 — Garbage *2023-07-04, version 3.4.26* Total waste of my time, have cancelled the hotel will stay elsewhere. ### 1/5 — It won’t install on my iPhone. *2023-06-27, version 3.4.26* Although my iOS version is later than the minimum (11) that they say is required. I’m going to have to borrow someone’s phone to be able to stay at the Airbnb we have booked which is using this app as checkin and doorkey. ### 1/5 — Illégal *2023-02-28, version 3.4.22* Ne respect pas la réglementarion européenne sur le droit d’accès et suppression des informations, qui sont hautement sensibles. Questions importantes sur la sécurité des données confiées. De plus, grosses difficultés pour faire marcher l’application (enregistrement des données). Je vous recommande de ne pas l’utiliser. ### 1/5 — Peu fiable *2023-02-05, version 3.4.22* Impossible de valider la photo de mon visage… malgré une vingtaine de tentatives ! Pourtant, tout était OK pour ma femme juste avant ! Réelle prise de tête 😡! ### 1/5 — Pourrie ! *2023-02-03, version 3.4.22* Pour 4 personnes, 15 a 20 minutes pour scanner nos CNI recto verso + prendre nos photos (il faut un bon éclairage, être à bonne distance, si tu es noir c’est encore plus galère : il ne voit pas ta gueule et réclame plus de lumière…) + signer chacun + entrer tes adresses e-mails. Tout ça après avoir été débité sur booking sans t’en avoir averti auparavant bien entendu. Naze…. ### 1/5 — Camera does not open app does not work to scan document *2022-12-24, version 3.4.19* App does not work for checkin. Camera function does not open…loading and then nothing. Tried it on two different devices. Did the last update break something? ### 1/5 — Nightmare of an app *2022-09-21, version 3.4.15* This app needs to be redone or reprogram, something is not right with the scanner, What a waste of time. It took 2 hours of trying to be able to check in. Someone needs to figure out a better way. ### 1/5 — App is not fit for purpose *2022-09-11* Struggles to recognise images of passport photos and drivers licences. Especially if documents have shiny security features. Makes for an impractical and stressful check in experience. We won’t be booking any accommodation that insists on use of this app. ### 1/5 — Does not work *2022-06-28, version 3.4.12* Shows only an error but does not work on iPhone. Now we need to use the emergency key for our AirBnB and only have one key for all persons. ## Most critical reviews (10 lowest-rated) ### 1/5 — Keep getting wrong info *2026-04-16, version 3.5.0* If you cant scan properly then at least let us alter the record. This app is a BS. ### 1/5 — Can’t open the content *2026-01-16, version 3.5.0* I can’t open most of the content on the hotel’s page. The pages just freeze… ### 1/5 — Go back to email *2026-01-12, version 3.5.0* Constantly freezing. Frustrating experience. Go back to good old email ### 1/5 — Stürzt zu oft ab *2025-09-07, version 3.5.0* Ich sehe keinen Vorteil gegenüber einem Schlüssel. Der Schlüssel funktioniert immer aber die App leiderer nur in 50% der Versuche. Handy muss nach dem Absturz neu gestartet werden, sehr ärgerlich und zeitaufwändig ### 1/5 — Para quedarse en la calle *2025-08-04, version 3.5.0* Despuès de haber configurado correctemente la applicacion por la manana, ya no funcionaba al llegar a l’apartamento… ### 1/5 — Worst app ever and does not work. *2025-07-02, version 3.5.0* App simply freezes or does not work to the point I couldn’t check in or enter my AirBnb multiple times. Any hosts using this app should explore alternatives due to the inconvenience and inconsistency this app brings. ### 1/5 — Passport scanning doesn’t seem to work, info pages are empty *2025-06-03, version 3.5.0* My Airbnb host in Spain required me to use this app, but agree with other reviews experience- the app is truly awful to use. Scanned three passports but it made me re enter all info from two of them manually anyway. OCR and especially passport form recognition is a solved problem in computer science so really unclear why a modern app can get it so wrong. ### 1/5 — Doesn’t work *2024-08-23, version 3.4.31* Currently locked outside my hotel room. The app cheerily tells me the door is unlocked, the locked door suggests otherwise. ### 1/5 — Terrible app *2024-03-04, version 3.4.28* I don’t write many app reviews, but I haven’t used an app this bad for a long time. On an iPhone 12 the passport scan doesn’t work, I managed to use the id scan instead. Took ages to enter the nationality as the drop down list has just shot every country in the world, but isn’t in alphabetical order! I only have 3 people travelling but it is asking for 4 sets of ids, and there is no way to complete the check in without 4 ids. ### 1/5 — TERRIBILE *2024-02-29, version 3.4.28* Si blocca, oltre a non riuscire a captare i volti, si perde un sacco di tempo !!! ## Most praised reviews (10 highest-rated) ### 5/5 — Buggy mess *2026-03-02, version 3.5.0* Why would you make your guests go through such a mess of an app? Makes a really bad and irritating first impression. ### 5/5 — Application de qualité et chambre *2025-08-03, version 3.5.0* L’application fonctionne très bien je ne comprends pas les mauvaises critiques certes cela dure longtemps à se connecter plus vous êtes nombreux plus ça dure du temps mais sinon rien à dire . L’application fonctionne très bien, c’est génial.Super futuriste 🙌 ### 5/5 — nickel *2025-05-19, version 3.5.0* aucun problème quant à l’utilisation de l’application, ouverture du logement hyper facile ### 5/5 — Works as advertised *2023-12-28, version 3.4.27* I used this app to get in to an apt (similar to airbnb). I registered using my id and a photo, host sent me an invite code, and then entrance to the property was flawless. No issues whatsoever. Would use again. ### 5/5 — Muy útil *2023-11-07, version 3.4.27* Muy cómodo el poder ir a mi apartamento sin necesidad de quedar con nadie para las llaves y el registro ### 5/5 — Excelente *2023-09-26, version 3.4.26* Excelente app muy intuitiva que te facilita el check-in a cualquier hora, hay que estar atento a los pasos y tened en cuenta que pide el check-in de todos los huéspedes como haría un hotel y no tendréis ningún problema para acceder por tu cuenta al apartamento a cualquier hora. ### 5/5 — Encantado con el registro automático *2022-07-16, version 3.4.13* Es una app que te facilita el checkin, no tienes que depender del propietario para acceder al apto, el registro fue muy fácil y rápido. ### 5/5 — Ourense *2021-08-23, version 3.4.8* Nos hospedamos utilizando el sistema de pre registro y apertura de puertas. Muy útil! Funciona fenomenal tanto la apertura de la puerta del portal como la del apartamento. Muy buena coordinación con el propietario, a quien supongo que también le es útil no tener que acercarse a darnos las llaves ni a eecogerlas, además de simplificar el eefistro de huéspedes. ### 5/5 — Genial *2020-11-13, version 3.3.9* Que gusto poder llegar a mi alojamiento sin necesidad de quedar con nadie para la entrega de llaves!! Útil y seguro ### 5/5 — Una gozada! *2019-06-05, version 3.2.2* Como usuario, está genial; abrir los accesos a los apartamentos con el móvil e incluso el portal, es una pasada; ver su ubicación, puntos de interés, normas de la casa, vídeos de cómo funciona todo en los apartamentos y mucho más... una gozada! Como propietario de apartamentos turísticos, es un servicio imprescindible, con múltiples funcionalidades y todo apoyado en las excelentes cerraduras TESA ENTR. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*