# HoopMetrics \| Basketball Stats — user reviews > 95 indexed App Store user reviews of HoopMetrics | Basketball Stats by Sixth Man Technologies, Inc., rated 3.70/5 from 237 ratings. - Source: https://appshunter.io/ios/app/hoopmetrics-basketball-stats/id673652353/reviews - App overview in markdown: https://appshunter.io/ios/app/hoopmetrics-basketball-stats/id673652353.md - Rating breakdown: 5★ 139 · 4★ 17 · 3★ 13 · 2★ 9 · 1★ 59 ## What do users think of HoopMetrics | Basketball Stats? Overall sentiment: negative **Pros** - 👍 Intuitive and user-friendly interface - 📊 Comprehensive stat tracking capabilities - ⚡ Quick and easy to use during games - 🎯 Detailed player performance analytics - 📱 Clean, simple design - 🏀 Excellent for team stat management - 💬 Responsive customer service (historically) - 📈 Helpful for coaching and player improvement **Cons** - 🐛 Frequent app crashes and freezes - 💳 Expensive subscription pricing ($17.50-$18/month) - 🚫 No Android support - ❌ Impossible to cancel subscription - 📞 Non-existent customer support - 🔐 Account access and verification issues - 💸 Continued billing after cancellation attempts - 📉 Data loss and stat tracking failures - 🔄 Constant logout issues - ⚠️ Demo works but paid version has bugs - 🔗 Broken website links and non-functional chat - 📱 iOS compatibility issues with newer versions - 🎮 Complex setup requiring excessive information **Commonly reported bugs** - App crashes during game stat entry - Lost game data after selecting 'End Game' - Stats not syncing between devices - Turnovers not recording correctly - Selected stats not displaying properly - Unable to edit player names during roster creation - Account verification page stuck on refresh - Password reset emails not received - Profile data replaced with random user data - Game report cannot be read fully - App closes unexpectedly during use - Glitches with iOS 16 iPad updates - Chat support disabled or non-functional - Location input causing crashes **Most requested features** - Android app version - Game timer functionality - Timeout tracking - Block statistics tracking - Ability to track opposition stats - More team color options - One-time purchase option instead of subscription - Better stat editing during gameplay - Improved roster management - Shot chart visibility for all team members - Assist tracking for 'and 1' situations - Possession tracking ## Newest reviews (20 of 95) ### 4/5 — I wish they were still active *2025-11-18, version 100.9* I absolutely love this app and want to use it more but I don’t have anymore free games and can’t purchase the subscription. I’d love to use this to track my teams stats and wish I could buy more games or subscribe. Please reactivate people!!! ### 1/5 — Multiple charges *2024-12-09, version 100.9* I have been charged multiple times and when I try to get it fixed there’s always an error on message. I have not been contacted or refunded any of the charges ### 4/5 — Good for CYO *2024-12-05, version 100.9* I've tried this app to keep score like points, rebounds, and assists. With this app, I'm able to do it with no spread sheet! I thought it was all free, but the limit on games was a small hassle about this. But, the demo always is there to help as an assist anyways; it does the job right always. ### 1/5 — FRAUD!! DO NOT PURCHASE! *2024-08-21, version 100.9* We have emailed and called to cancel and get no reply they keep charging my bank account 17.50 a month!!!!! ### 1/5 — Terrible customer support *2024-02-12, version 100.9* Purchased the app, paid for the subscription, they suspended my account, no explanation whatsoever, I have left several emails, chat support won’t let me message them and they don’t answer phone calls. 4 months later they still have the audacity to keep billing my card. Apple should remove them from the store. ### 2/5 — Difficult to edit *2024-01-28, version 100.9* This is far more complex then it needs to be. Requires far more information then I have/need at the U12 level. I’m just trying to track easy stats for my team. I selected 7 stats, the tracker shows 8 stats and missing one that I selected. ### 2/5 — Glitches *2023-12-23, version 100.9* The look and potential is there. But it is very difficult to use both on the coach and fan end. I have yet to see stats as a fan, and we have had to start over because of lost rosters more than once in 6 games so far this year. ### 1/5 — Scam. Don’t waste money *2023-11-14, version 100.9* The demo is great. Then you log in and the bugs kick in. Customer service is absent. They took my money and I got nothing from it. Do not waste you money! ### 1/5 — Scam app *2023-06-27, version 100.9* Paid $99 dollars for full version but I can’t verify my account through the app or on there website, it just shows a refreshing image. There live 24/7 chat that comes with the paid subscription doesn’t work. Now I have no way of getting a refund or talking to any one! Do not waste your time this is a complete scam. ### 1/5 — Glitches *2023-04-13, version 100.9* It’s incredibly glitchy. The entire game I tried to do stats and throughout the game it would sometimes just close the app for no reason. I want a refund. ### 3/5 — Good when it works *2023-02-09, version 100.9* App is extremely buggy but when I can finally get it to work it’s alright. ### 4/5 — Needs Update *2023-02-04, version 100.9* Love the app. I use it for my team, but the new iOS 16 update for iPads has caused some glitches where the app crashes and the official game report cannot be read fully. Also, it doesn’t show blocks. ### 3/5 — Decent *2022-12-15, version 100.9* Really like the features other than difficulty editing stats in game but trying to get in touch with support is a lost cause. I’m interested in purchasing but with the high price and non existent support contact, I’m very weary of spending that kind of money…. ### 3/5 — Could be better *2022-07-07, version 100.9* I have been using this app for my rec basketball league for two years now, and although it gets the job done. It could be much better. -doesn’t work for android -constantly logs me out -teams can’t really check their shot charts unless they log in to admin account. -needs more team colors If they make improvements to these suggestions it’s easily a 5 star app and the best on the App Store. But the problems encountered I mentioned above really surpress it’s greatness. ### 1/5 — Won’t let you cancel *2022-02-15, version 100.9* Once you sign up you’re stuck. This app doesn’t have a true cancellation option. Been trying for months now. Sent an email no response. Guess I’ll just have to report them to the better business bureau. ### 1/5 — Terrible support *2022-01-18, version 100.9* As soon as I purchased the subscription it logged me out and said that I was using the wrong password. I tried to reset my password but do not receive any of the emails to reset it. I have tried to call, email, and live chat message and have not received a reply to any of them. Not worth the time or money. ### 1/5 — It used to be great! *2021-12-17, version 100.9* I have had problems with the app this season and have not heard anything from support. I have used it for a few years and liked the features. I reached out about a few glitches, main one being losing an entire game of stats, and they have yet to respond. Very disappointed ### 1/5 — Don’t waste your money. *2021-12-07, version 100.9* The demo works great but as soon as you purchase the subscription the app has all sorts of bugs and there’s no way to contact anyone. ### 2/5 — Frozen, is it dead? *2021-11-30, version 100.9* Seems like a dead app… ### 1/5 — Don’t sign up for their service *2021-08-16, version 100.9* I don’t have an issue with the app, but I’ve been trying to cancel for the 5 months since the basketball season ended and they’re still charging me. They don’t respond to email and the phone number doesn’t work. Some months I’ve even been charged twice and have reported them to my credit card company for a refund since nothing else is working. Horrible customer service! ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s a scam *2025-08-21, version 100.9* Please don’t buy this or subscribe. There is no way to cancel and they will take your money. ### 1/5 — SCAM! *2025-06-18, version 100.9* They will not let you cancel your subscription! No website, no number! Outraged! Idiots! ### 1/5 — Awful *2025-06-05, version 100.9* Not available to cancel subscription. Seems suspicious ### 1/5 — Do not use! *2025-06-05, version 100.9* The app is not allowing anyone to purchase new subscription or cancel an existing one. However, it is still charging you for you recurring subscription with no way to cancel. ### 1/5 — Won’t let you cancel *2025-05-17, version 100.9* This app does not work and they will not let you cancel your account. There is no one to call and nothing in the app help wise works. I have been charged for months with no resolution. Waiting on Apple themselves to help. ### 1/5 — SCAM *2025-02-25, version 100.9* No official site to cancel subscription, however payments are still processing. Don’t waste your time. ### 1/5 — Basketball statics *2025-02-20, version 100.9* It does not work. ### 1/5 — DO NOT USE!!!! SCAM *2025-02-07, version 100.9* This app is a scam!!! Do not use it. No way to cancel. All the links lead to a website that doesn’t exist. ### 1/5 — App crashes *2025-01-21, version 100.9* I like the app but it constantly crashes. I keep stats for a high level varsity HS basketball team and have lost all the stats 3 games in a row now from the app crashing using 2 different iPads. I will have to try something else moving forward. ### 1/5 — Horrible Customer Service *2025-01-14, version 100.9* Been using this app going on 3 years. Can’t get anyone to call or email me back. Can’t get a receipt for what I’ve paid, impossible to cancel my account. It’s ridiculous. ## Most praised reviews (10 highest-rated) ### 5/5 — Constantly Improving *2020-01-15, version 25.0.5* We are in our third season using HoopMetrics. These guys are constantly making improvements to the app. Excellent customer service too! We will certainly be back for season #4. ### 5/5 — Customer service *2020-01-11, version 25.0.2* This app didn’t work for what I was looking for. I’m trying to track individual stats but this is for whole teams only. But I give 5 stars because at 8pm this evening, I tested out the live chat feature and within seconds, my question was answered by Luke. I wish the app worked for me but if you’re using this app, seems like you’re in good hands! I did check the app out and it looks solid and user friendly. The interface is clean I didn’t experience any technical glitches! ### 5/5 — Life Saver! *2019-07-27, version 12.0.16* I coach a small girls basketball team in rural Newport, MI! I use this app every chance I get! Games, Tournaments, etc. I have had many parents reach out to me for their child’s stats and this app makes it so easy to provide that information. Long time user, and will continue to do so. ### 5/5 — Amazing App! *2019-04-29, version 12.0.9* I had absolutely no experience with any basketball stats/ scoring app until I saw HoopMetrics. I downloaded it because they offer a free trial period and I’m really glad I did. I figured there would be a pretty steep learning curve for something that records such in-depth statistics - nope, I was able to create team logs and start scoring games in minutes! HoopMetrics is incredibly intuitive - you will be able to handle all stat details without having to look at a big panel of buttons. Early on I had a basic question (user error really); I submitted an email and got a very prompt and friendly response that easily resolved the issue. Well done HoopMetrics! ### 5/5 — Oh! Wow! *2019-03-16, version 12.0.8* Okay, I am loving it now. I scored it at my kids championship game and I think it helped us win! I am definitely using this next year! I don’t even care about paying money for this app. It’s awesome! ### 5/5 — Great App *2019-02-08, version 12.0.8* It super easy to keep up with the game and also easy to teach my managers to use. ### 5/5 — Great Idea *2019-02-08, version 12.0.8* It’s so simple and easy to use. One screen to capture all my stats. ### 5/5 — I loved this app!! It worked for me!! *2019-02-08, version 12.0.8* Quick and easy. best one I have found it has all you need to track your team. ### 5/5 — Love it! Works perfectly not one problem. *2019-02-08, version 12.0.8* Easy enough that I can keep team stats and record the game at the same time. ### 5/5 — LOVE this App!!!!! *2019-02-07, version 12.0.8* Tech guy customer service was wonderful when I needed his help too! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*