# Hoover Ranger — user reviews > 23 indexed App Store user reviews of Hoover Ranger by ELECTRICAL HOME-AIDS PTY. LIMITED, rated 1.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/hoover-ranger/id1491442491/reviews - App overview in markdown: https://appshunter.io/ios/app/hoover-ranger/id1491442491.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (3 of 23) ### 1/5 — Much better designed apps and units out there for this price *2020-12-25* Got one of these as Christmas present - setup as per manual. Was doing an ok job cleaning after Christmas lunch then mid-cycle went offline. Have since been unable to reconnect to wifi, despite numerous attempts. Don’t waste your time - Hoover brand is a has-been in the vacuum cleaner market. ### 1/5 — Wifi Nightmare *2020-12-10* The vacuum itself seems to be pretty good but OMG the control app is appalling. Works well for a few days then drops into offline mode. Only way to correct this WAS to delete and reboot everything and re-enter wifi password. A few days later, repeat process. Now that procedure doesn’t work anymore. I’ve followed all instructions from manual and (very limited) telephone/online support to a T. Now I can’t reconnect at all. I give up. Spent many frustrated hours trying to get this thing to work, way more time than it would take to manually vacuum. Time to get my money back. Sigh. ### 1/5 — Doesn’t connect *2020-11-30* It takes FOREVER to get to 100% and then just says fail. I’ve tried about 50 times and then randomly will decide to connect?! Then it disconnects itself and I have to do it all over again. Worst app and connection! ## Most critical reviews (10 lowest-rated) ### 1/5 — Return this item to place of purchase *2024-06-27* I spent hours tearing my hair out, trying to make this app and device work without any success. Files to connect to Wi-Fi. Fails to connect to the machine. Device is constantly off-line. Not worth a headache. Buying a broom instead. ### 1/5 — Always unlearns my zones *2022-11-19* the app is easy to use and works great when it works but it always gets rid of my set zones on the map. it’s very annoying as i go to make the vacuum clean a certain area and i can’t. please fix. ### 1/5 — Wifi connection issues *2022-04-12* Hoover Ranger will not reset after outage - have the latest App but no problem solving help - hours spent trying to do a wifi reconnect but no luck - $500 of junk if it cannot work ### 1/5 — DOESNT work. *2022-03-02* When signing up, it’s asks for your country code which you select. Then you enter your phone number and password and press enter and it’ll say ‘input can’t be empty’. The only thing I left empty was the verification code which was never sent to me, no option to resend or anything. Doesn’t work now I can’t use my vacuum cleaner thanks 🤦 ### 1/5 — Lost connection and refuses to rebind *2022-01-17* Suddenly lost connection to the robot after having no issues for nearly a month. Have tried repeatedly to rebind and it fails to do so . Unless tech support can fix the issue for me will be going for a refund ### 1/5 — Wifi password limit is archaic *2022-01-02* Why is there a limit on the length of the wifi password? It appears to be around the 30 to 32 character mark. Surely this limit can be increased so that long complex passwords can be supported? ### 1/5 — Keeps going offline, doesn’t hold charge *2021-12-18* Keeps going offline and now won’t go back online despite trying all of the advice. Doesn’t hold charge, only enough for one room at a time. Got it cheap, get what you pay for I guess. ### 1/5 — App wont open *2021-08-12* Now the app just won’t open at all. Looking at the reviews this seems to be a pretty average app and I’m pretty sure no one is actually reading the feedback. Will be contacting the retailer to see if I can exchange the robot I think. ### 1/5 — Ranger will no longer connect *2021-02-22* Since the last update my my ranger started to play up and now no longer connect to the Wi-Fi I’ve tried resetting and it just will not binds the connection no matter what I do is there a way to roll back to the last version of the app or a version that at least worked ### 1/5 — Can’t see Cleaning Plan, app is causing problems *2021-02-13* Sort this App out. No end of problems. Robot constantly losing it’s place and have to remap everything. Was hopeful with the update that some things might have improved but now can’t even see the cleaning plan. It’s still trying to follow it but because it lost it’s map and has had to remap everything again it doesn’t know where it’s going!!!! Fix it please!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — It worked well *2020-07-03* If u had problems connecting it You need to use a secondary WiFi not 5g wifi ### 4/5 — Works well if you know the tricks. *2020-12-06* This app was so frustrating at first. Difficulty connecting, having to reconnect daily. Losing connection again. Until I deleted the Robot profile and installed it on my iPhone, rather than iPad. What a difference! Connection was faster, lasted longer and is a breeze to reset if you need to turn off the bot for maintenance and cleaning. So two tips. 1. If it fails to connect. Delete the profile in My Robot. Start a new one. It will still retain your Zones and history 2. Don’t even try managing your Bot on an iPad. Use a smart phone, which I would assume is what the software was developed for. ### 3/5 — Works great… until it doesn’t *2022-05-13* The interface is nice, it’s easy to use and to learn. HOWEVER it stops recognising my vacuum every couple of weeks. I need to manually add it again which often takes 10-20 minutes and involves disconnecting and reconnecting to wifi, manually entering(!) the wifi name and password, turning the vacuum off and on again, and sometimes even deleting and reinstalling the app. It’s a real pain and immensely frustrating. If the app would just remember my vacuum, it would be great. ### 3/5 — Problem with Cleaning Plan Missing *2021-02-16* I noticed that my cleaning plan on the app is missing but the robot is still following the plan. I don’t want to have to redo my zones by reinstalling, any suggestions would help. ### 3/5 — Frustrating *2021-02-11* First month, all good. Ever since, robot goes offline, decides to have a sleep and now, my map has turned 90&180 degrees. Starting to do my head in. Please fix as it’s not too bad overall. Update: since the update, I can no longer view, change or set up a cleaning plan. Not much of an update or bug fix is it? ### 2/5 — Unreliable *2022-04-05* Have had the app going on a couple of years and on multiple occasions it resets the map and the vacuum has to remap the entire house. Or it will be offline for some reason and not work at all, meant to be convenient but has taken up so much of my time trying to fix issues. Maybe we need an update for the app considering the last update was 1 year ago 🙄 Love Hoover, the products are great but this app doesn’t match the Hoover quality. Very disappointing. ### 2/5 — Hoover Range Apps Not Connecting to the Internet *2022-02-18* The hoover Ranger apps notConnecting to the Internet keeps on cutting out itWaste of time put in the apps on this phone if the apps are not working and every time is the cut out Offline has. Roover Ranger connnction. But What let start auto manictic push Robot vacuum cleaning. To me wasting down load apps do from iPhone. Do. Using from Robert but the apps no remote to do job out download apps better Do job better wasting. Try Connect the Internet it’s a waste of time so it’s best to just push the button from the on the robot without Apps not working. To me should have apps removed of website. Wasting time Can you tell sometimes it’s best to have any apps because I do not work because it says off-line and you cannot connect the apps. Why much me. If. Wifi Not Power FullEnough connection Around house need longer distance But some howspend more money wifi connection Aerials long distance around your house before it works because way way offline time why not work ing Give rate 2 ### 2/5 — Not loading map *2021-06-14* As with the other reviews, I am also having an issue with the map displaying. We only bought the machine yesterday and I still haven’t fully finished setting map areas before the maps completely disappeared from view. I’ve tired quitting the app, logging out, etc and nothing is working. A fix would be appreciated! ### 2/5 — Saving several plans would be good *2021-05-15* Got connected to wi-fi eventually and seems to be working properly. The initial scan of the whole house missed some rooms, so it would be good if the app could store several plans, so you could more easily set cleaning zones without the robot doing new scans all the time. ### 2/5 — Map problem *2020-09-13* For some reason my vacc map must have reset overnight or something? According to the map my dock is in a different spot to what it is, and when I asked it to clean, it basically started scanning a new map that was opposite to the initial map. I love the app but need to reset the map and don’t know how. Please help! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*