# Hop - Enjoy The City — Electric Scooter Sharing > Electric scooter sharing service for convenient and eco-friendly urban mobility. (iPhone/iPad app by HOP Technology.) - Source: https://appshunter.io/ios/app/hop-enjoy-the-city/id1487640704 (this page in markdown: same URL + `.md`) - Developer: [HOP Technology](https://appshunter.io/developer/1487640703) - Category: Travel, Lifestyle - Price: Free - Rating: 4.70/5 from 239 App Store ratings · 44 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 84 MB - Languages: American English, Greek, Russian, Serbian, Turkish - Released: 2019-12-05 - Data updated: 2026-08-24 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hop-enjoy-the-city/id1487640704/reviews.md ## What is Hop? Hop is transforming short-distance transport habits with its shared, practical, and eco-friendly scooters! Offering a nature-friendly solution to reduce vehicle dependency and address urban mobility issues, hop provides 24/7 service for people-centric cities. Enjoy the city by riding high-performance, eco-friendly and shared electric scooters through the hop app – just download it and hit the road! Ride with Hop to #enjoythecity * Cruise past traffic, save time for yourself. * Reduce your carbon footprint. * Boost your mode, ride free. To start your ride: * Download the hop app. * Create an account. * Find the closest hop on the map. * Scan the QR code. * Kick the scooter with one foot. Once you’ve gained some speed, you can push on the throttle to accelerate and start enjoying your city. * If you want to slow down, gently use the brake. Let's finish the ride * After your ride has finished, park the scooter in designated parking spots without blocking pedestrians and access routes. * Lower the kickstand to avoid the scooter from falling over and lock it. * Take a photo of the parked hop. Safety first For your and city residents’ safety, you must follow these rules! - One person per scooter. - You should wear a helmet. - Highly recommended to wear reflective gear at night. - Do not ride while intoxicated - Do not ride on pavements - You should ride slower in the downhills. Now, find the nearest hop from the map. Ride wherever without traffic and stress. If you want to see hop in your city, you can contact support@hop.bike ## Key features - Rent electric scooters - Eco-friendly transportation - Avoid traffic - 24/7 service - Scan QR code to unlock - Designated parking ## What do users think of Hop? Overall sentiment: negative **Pros** - 👍 Scooters are fun and enjoyable - 👍 Good for quick travel - 👍 Cheap and cheerful - 👍 Amazing experience - 👍 Speedy and secure - 👍 So cool and easy - 👍 The best scooters - 👍 Solidly built, fast, and always works **Cons** - 🐛 App is buggy and unreliable - 🐛 Payment issues are frequent - 🐛 Difficult registration process - 🐛 Poor user experience for promotions - 🐛 Parking zone issues - 🐛 Inconsistent verification code delivery - 🐛 Expensive for short distances - 🐛 Lack of payment options - 🐛 Data privacy concerns - 🐛 App requires too much personal data - 🐛 Can't link payment methods - 🐛 Charges when not riding - 🐛 App crashes or freezes - 🐛 Account deletion issues - 🐛 Scooters need maintenance **Commonly reported bugs** - Cannot get SMS verification codes - Cannot add payment methods - App says out of parking zone when not - Verification code not sent to UK numbers - App says phone linked to Mastercard, no option to add different card - Parameter error when trying to link payment - Payment not going through but still charged - Scooter stops working and beeps for being out of territory - Ininal card doesn't work - App doesn't let you park the scooter - Ending authorization fails, requires re-entry of phone number and code - Cannot block the scooter - App doesn't let me type letters and numbers for passport ID - Next button not working on registration screen - Stopped working, unable to finish ride, card not supported - Cannot log in after closing the lock and taking a photo - Accelerator gets stuck sometimes **Most requested features** - Clearer indication of parking zones - Simplified promotion application process - More payment options (e.g., PayPal) - Improved user guidance for first-time users - Option to add different cards easily - Support for Kosovo phone numbers - Easier card confirmation process - Search filter for country codes - Allow taking a second scooter on one account - Better error messages during registration ## Recent user reviews (10 of 44) All indexed reviews: https://appshunter.io/ios/app/hop-enjoy-the-city/id1487640704/reviews.md ### 5/5 — Hop Scooter *2026-06-20* Scooter çok güzeldi çok eğlendim biraz hızlı gitse de çok iyiydi yani beş yıldız veriyorum kesinlikle deneyin çok parayı vermiyorsunuz zaten 200 TL veriyorsunuz o kadarSen **Developer response:** Merhaba. Değerli geri bildiriminiz için teşekkür ederiz. Araçlarımızla keyifli bir deneyim yaşamanız ve hizmetimizi başarılı bulmanız bizleri memnun etti. Araçlarımızın hız limitleri, yasal düzenlemeler ve sürüş güvenliğiniz gözetilerek standart bir seviyede tutulmaktadır. Bizi tercih ettiğiniz için teşekkür eder, güvenli sürüşler dileriz. ### 1/5 — Can’t get an SMS *2026-06-09* I tried this app on both of my phones in Istanbul, TR. Tried to set up my c card for payments, but didn’t get an approval SMS on neither of them. There seems to be a glitch. **Developer response:** We are sorry for the inconvenience you experienced while trying to set up your payment method. The approval SMS you are waiting for is actually a 3D Secure verification message sent directly by your bank, rather than our app. Occasionally, international roaming, network delays, or bank-side restrictions can prevent these messages from coming through. Please ensure your card is active for online and 3D Secure transactions. If the issue persists, please reach out to us at support@hop.bike. ### 1/5 — Kampanyadan yararlanmak zor olmamalı *2026-06-01* Levent’te gördüğüm bisikleti denemek istedim çünkü günlük hayatta genelde metro kullanıyorum ama bisiklet sürmeyi de seviyorum. İlk kullanımda 10 dk ücretsiz kampanyasını gördüm. Uygulamayı indirip kayıt oldum ve bisikletteki QR kodu okutarak kiralama sürecini başlattım. 17 dakika kullandım ve yaklaşık 225 TL civarında bir ücret ödedim. Sorun şu ki, ilk kullanıma özel olduğu belirtilen kampanyadan faydalanamadım. Sonradan öğrendiğim kadarıyla indirimden yararlanmak için önce uygulamanın ana ekranından QR okutmak değil; menüden promosyonlar bölümüne girip kod eklemek, ardından QR kodu okutmak gerekiyormuş. Bu akış kullanıcı açısından oldukça anlaşılmaz. Bence burada ciddi bir UX problemi var. Kampanya sunuluyor ama kullanıcıyı yönlendiren net bir adım yok. Ana sayfadaki hediye ikonuna tıklayınca davet kodu alanı çıkıyor, bu da promosyon mantığını daha da karışık hale getiriyor. İlk kez kullanan biri için doğru adımı bulmak neredeyse mümkün değil. Basit bir pop-up yönlendirme ya da QR okutma ekranında “ilk kullanım indirimi” gibi bir bilgilendirme bu sorunu çözebilirdi. Destek ekibiyle görüştüğümde ise kampanyanın sonradan uygulanamayacağı söylendi. Bu da deneyimi daha da olumsuz hale getirdi. Kısa mesafe bir taksi ücretiyle benzer bir maliyet çıkınca, bu kullanım benim için beklentiyi karşılamadı ve tekrar kullanmayı düşünmüyorum. **Developer response:** Merhaba! Geri bildiriminizi paylaştığınız için çok teşekkür ederiz. İlgili ekibimize yorumlarınızı iletiyoruz. Lütfen destek@hoplagit.com adresine mail gönderin, durumu telafi etmeye çalışalım. Sizi yeniden aramızda görmek isteriz. ### 5/5 — Turkey- amazing *2026-02-22, version 2.6.1* I have an electric scooter in England to get me from A to B, i randomly decided to visit Turkey this week to see my friends and I noticed these scooters that I haven’t noticed here before, they’ve got me from A to B quickly and safely, cheap and cheerful too. I felt down one day and I just jumped on a scooter and went for a 45 min ride around and saw some lovely views. Only cost £8 in total at the end and I saw views you couldn’t get to in a car or couldn’t be bothered walking to Highly recommended 😁 ### 1/5 — Out of parking zone *2025-10-28, version 2.4.1* When I was trying to finish the ride, it was repeatedly saying that I’m out of parking zone. I would like to see WHERE is the parking zone!!! There were no indication, just plain map, while the money is going away. ### 1/5 — Stupid app *2025-09-11, version 2.4.0* This app is useless, I entered my UK mobile number but it refused to send me a verification code. I used my dad’s Turkish mobile instead to get the verification code instead which worked, but then it wouldn’t let me add a payment method because it said the mobile number was linked to a Mastercard and when I tried adding it, it kept saying error, and it didn’t give me the option to add a different card. Stupid app. ### 5/5 — Good vibes *2025-09-06* Enjoy from marmaris **Developer response:** Thank you! We're so happy you enjoyed hop in beautiful Marmaris! 🌊 Hope you had amazing rides, enjoying the city. Safe travels and see you again soon! ### 1/5 — Cannot link payment *2025-08-29, version 2.3.0* In Antalya, signed up, says ‘your phone has linked cards’ - press ok / continue and it says ‘parameter error’ and there is no way to add any form of payment! So, I’m not HOPpy - waste of time. ### 2/5 — Don’t *2025-08-15, version 2.3.0* Actual scooters- class App and payment- absolute poo ### 1/5 — DO NOT USE *2025-08-14, version 2.3.0* don’t use this app it doesn’t work says payment not gone through but it has big scam and should be reported for fraud and police will be informed ## Frequently asked questions about Hop ### What does the Hop app do? The Hop app facilitates the rental of electric scooters for short-distance travel within cities. It provides a practical, eco-friendly, and convenient way to navigate urban environments, helping users bypass traffic and reduce their environmental impact. ### How do I start riding an electric scooter with Hop? To start a ride, download the Hop app, create an account, and locate the nearest scooter on the map. Once found, scan the scooter's QR code, kick it to gain speed, and then use the throttle to accelerate. Gently apply the brake to slow down. ### What are the safety guidelines for riding a Hop scooter? Users are required to follow safety guidelines, including riding one person per scooter and wearing a helmet. It is also recommended to wear reflective gear at night, avoid riding while intoxicated, and refrain from riding on pavements. Ride slower on downhills. ### Where should I park the scooter after my ride? After finishing your ride, park the scooter in designated parking spots, ensuring it does not block pedestrian or access routes. Lower the kickstand to keep the scooter upright and lock it. Finally, take a photo of the parked scooter. ### Is Hop available in my city? Hop is actively transforming urban mobility in people-centric cities. If you would like to see Hop available in your city, you can contact their support team at support@hop.bike to express your interest and inquire about expansion plans. ## Version history (last 5 releases) ### 2.7.4 — 2026-07-30 We update our app regularly to make your experience better. Every update includes performance and reliability improvements to provide you the best experience! If you love our new app, please take a moment to rate us on the app store! Your feedback helps us to continue improving our services and keeps the app running smoothly. ### 2.7.1 — 2026-05-19 We update our app regularly to make your experience better. Every update includes performance and reliability improvements to provide you the best experience! If you love our new app, please take a moment to rate us on the app store! Your feedback helps us to continue improving our services and keeps the app running smoothly. ### 2.6.1 — 2025-12-18 We update our app regularly to make your experience better. Every update includes performance and reliability improvements to provide you the best experience! If you love our new app, please take a moment to rate us on the app store! Your feedback helps us to continue improving our services and keeps the app running smoothly. ### 2.5.0 — 2025-12-09 We update our app regularly to make your experience better. Every update includes performance and reliability improvements to provide you the best experience! If you love our new app, please take a moment to rate us on the app store! Your feedback helps us to continue improving our services and keeps the app running smoothly. ### 2.4.1 — 2025-09-18 We update our app regularly to make your experience better. Every update includes performance and reliability improvements to provide you the best experience! If you love our new app, please take a moment to rate us on the app store! 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*