# HopeGoo: Flight,Train,Hotel — user reviews > 132 indexed App Store user reviews of HopeGoo by eLong International Travel (Hong Kong) Limited, rated 4.60/5 from 131 ratings. - Source: https://appshunter.io/ios/app/hopegoo-flighttrainhotel/id6479733264/reviews - App overview in markdown: https://appshunter.io/ios/app/hopegoo-flighttrainhotel/id6479733264.md - Rating breakdown: 5★ 115 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 13 ## What do users think of HopeGoo? Overall sentiment: mixed **Pros** - 💰 Extremely affordable prices for flights and hotels - 🏨 Great deals on 5-star hotels - 🛫 Significantly cheaper flights compared to other platforms - 👍 Easy to use and navigate - 🔍 Comprehensive search and booking features **Cons** - 🚫 Potential scams reported by some users - ❌ Poor customer support based on negative reviews **Commonly reported bugs** - Booking issues leading to lost money - Errors in flight/hotel reservations **Most requested features** - Improved customer support and responsiveness - More transparency around pricing and booking policies ## Newest reviews (16 of 132) ### 1/5 — 爛 *2026-05-10, version 1.41.0* 系統有問題，祈求訂單無問題，找不到客服 ### 3/5 — 是 *2026-04-15, version 1.39.0* 很好 ### 2/5 — 客服同個apps都幾垃圾 *2026-04-11, version 1.39.0* 客服完全聽唔明人話，你唔好諗住佢會幫到你，佢係唔會解決到問題，只會製造問題，仲有apps都好多bug，明明無換過，話達個人兌換上限，搵客服完全幫唔到手，只會講一堆廢話 ### 2/5 — Train ticket seat assignment *2026-04-10, version 1.39.0* Awesome, it always manages to assign the worst seat possible, not missing a single time ### 1/5 — 不建議用這個訂購 *2026-04-08, version 1.39.0* 無法更改時間，沒有溝通空間 ### 1/5 — 好差嘅體驗～ *2026-04-04, version 1.39.0* 總結機票在官網買。退票也是在官網退是損失最小的 ### 1/5 — 非常差 *2026-03-07, version 1.37.0* 平台客服互相推脫，千萬不要下載 ### 1/5 — 总不让买，敏感肌一样，我是新用户啊… *2026-02-26, version 1.36.1* 如题 ### 1/5 — 垃圾 *2026-02-14, version 1.36.1* 浪费时间 ### 1/5 — 呃人 *2026-02-12, version 1.36.0* 令人以為有好多優惠，一禁入去全部都無，呃人！慎用 ### 1/5 — 活動購買優惠券無法使用 *2026-02-05, version 1.35.0* 騙錢的，買完不能用，客服建議自認倒霉去買原價票 ### 1/5 — 这是诈骗旅行软件 *2026-01-30, version 1.35.0* 账号会被莫名其妙的展示异常，活动参加不了，机票酒店价格都很贵，而且退改费用还很贵，不推荐使用，系统展示很慢 ### 1/5 — 虛假購票軟件虛假出行 *2026-01-27, version 1.35.0* 帳號莫名其妙展示異常，無法領取優惠代碼無法領取優惠券，非常不好用不推薦⋯ ### 1/5 — Never use this app *2026-01-26, version 1.35.0* Do not use this app for any reason, unless you have coupons. There’s no customer service out of 8-22. ### 1/5 — 用優惠呃人，download app *2026-01-21, version 1.34.1* 騙徒手法層出不窮 ### 2/5 — 個App好耗電 *2026-01-16, version 1.34.1* 如題 ## Most critical reviews (10 lowest-rated) ### 1/5 — 垃圾公司 可一不可再 *2026-08-21, version 1.48.0* 垃圾到不行 我早在7月尾已經訂下機票 然後已經被告知確認 之後突然被更改時間到清早 如果想退款 被告知也有可能不成功 更改航班理由是航空公司取消航班 明明該班次在其他平台也在賣 可能它會比其他平台便宜些少 但會被強行更改時間 垃圾公司 ### 1/5 — 第一次下载账号异常 *2026-08-14, version 1.48.0* 所有的优惠码都用不了，一问是账号异常。朋友推荐之前从来没下载注册过，什么都用不了，要一到三个月解除，特别好，那我就用不了呗 ### 1/5 — 詐騙 *2026-08-07, version 1.47.1* 40蚊3張電話卡 最後只有1張， 還要68元 ### 1/5 — 想有良好體驗👍 記得幫襯呢個app *2026-08-04, version 1.47.1* 有超多優惠。又有平價高鐵飛。 原來佢地會「超賣」令到你上唔到高鐵。 我推介比大家記得多啲幫襯👍。 ### 1/5 — 騙子公司 千萬別用 *2026-07-14, version 1.45.0* 訂機票很受氣 寫的國泰飛機 結果變成快運 確實是噁心 ### 1/5 — 極度糟糕的購票體驗 *2026-06-27, version 1.44.0* 垃圾app，買完即刻扣錢，出票又慢，轉乘高鐵票只出一張，又唔繼續出，又唔提前通知00:00後買唔到，想退錢又冇辦法，搵客服又收左工，錢就識收，嘢又唔做，請不要用佢 ### 1/5 — ㄑㄧㄢˉㄨㄢˋㄅㄨˊㄧㄠˋㄩㄥˋㄓㄜˋㄍㄜ˙App *2026-06-27, version 1.44.0* ㄊㄞˊㄨㄢˉㄖㄣˊㄎㄢˋㄓㄜˋㄅㄧㄢˉ！！！！！！！！ ㄒㄧˇ ㄊㄨㄥˇ ㄒㄧㄢˇ ㄕˋ ㄧˇ ㄑㄩㄝˋ ㄖㄣˋ ㄉㄧㄥˋ ㄈㄤˊ ， ㄉㄧˇㄉㄚˊ ㄈㄢˋ ㄉㄧㄢˋ ㄕˊ ㄑㄩㄝˋ ㄅㄟˋ ㄍㄠˋ ㄓˉ ㄇㄟˊ ㄧㄡˇ ㄩˋ ㄩㄝˉ。 ㄉㄠˇ ㄓˋ ㄨㄛˇ ㄌㄧㄡˊ ㄌㄨㄛˋ ㄐㄧㄝˉㄊㄡˊ ， ㄓˇ ㄋㄥˊ ㄌㄤˊ ㄅㄟˋ ㄉㄜ˙ ㄙˋ ㄔㄨˋ ㄗㄠˇ ㄑㄧˊ ㄊㄚˉㄓㄨˋ ㄙㄨˋ 。 ㄓㄜˋ ㄓㄨㄥˇ ㄈㄨˊ ㄨˋ ㄆㄧㄣˇ ㄓˊ ㄨㄢˊ ㄑㄩㄢˊ ㄨˊ ㄈㄚˇ ㄐㄧㄝˉㄕㄡˋ，ㄅㄨˊㄧㄠˋㄕˇㄩㄥˋ。 ### 1/5 — WORST BOOKING EXPERIENCE *2026-06-27, version 1.44.0* Booking confirmed by app but hotel said no reservation when arrived. Left stranded and had to scramble for another place. Totally unacceptable. ### 1/5 — 烂平台 *2026-06-11, version 1.43.0* 给了优惠券 又不能用 要给就大方些 ### 1/5 — 虛假優惠 *2026-05-22, version 1.42.0* 宣傳推廣以小童價錢誤導下載，令人毫無信心 ## Most praised reviews (10 highest-rated) ### 5/5 — Best travel app *2026-05-17, version 1.41.0* I love the deals ! It’s so easy this app and you collect points in real time. I stopped using other apps for great deals . ### 5/5 — Good deals *2026-04-05, version 1.39.0* I got my cheapest deal here compare to other OTAs ### 5/5 — Healthy for your wallet *2026-04-03, version 1.38.0* Budget for your airline ### 5/5 — Good *2026-04-02, version 1.38.0* Good ### 5/5 — 购票过程却卡住了30多分钟 ticketing process was getting stuck *2026-01-14, version 1.34.0* 这是一次糟糕的体验。我尝试通过这个应用预订中国高铁车票，付款已经完成，但购票过程却卡住了30多分钟，导致我错过了列车。如果您计划在很短时间内或几个小时内乘坐高铁，请不要使用这个应用。它会毁了您的旅程。 This is a terrible experience, I tried to book a ticket for china's high-speed railway via this app. The payment was settled , but the ticketing process was getting stuck over 30mins. This caused me to miss my train schedule. If you are planning to take the high-speed railway just in time or within few hours, please don't use this app. This app will destroy your journey. ### 5/5 — ⚠️【嚴重警告】這是一個詐騙App！⚠️ *2025-11-04, version 1.29.1* ⚠️【嚴重警告】這是一個詐騙App！⚠️ 我在使用 HopeGoo 的過程中遭受了嚴重的欺詐。雖然我是最高等級的會員，已經支付了數千美金，但App中的優惠券與 coin 完全無法使用。客服根本沒有回應，也無法解決問題。這樣的行為已經涉嫌詐騙，希望 Apple 能夠立即下架這個App，並交由警方調查。請大家千萬不要再被騙了！ ### 5/5 — Good *2025-06-09, version 1.19.0* Very user friendly and convenient, and appreciate the wide variety of coupons available! ### 5/5 — Nice app *2025-06-08, version 1.19.0* This app consistently delivers great deals and a smooth booking experience. Highly recommended for anyone looking to travel without breaking the bank! ### 5/5 — Absolutely LOVE HopeGoo Travel App – Game-Changer for Jetsetters Like Me!! *2025-06-08, version 1.19.0* "OMG, HopeGoo just *blew my mind* as a frequent traveler 🇺🇸✈️ I’ve tried every ‘travel helper’ under the sun, but this app *nailed it* with how easy, smart, and *fun* it is to use. The personalized trip planner? **Chef’s kiss** 👌 It suggested hidden gems in Barcelona that even my local friend didn’t know about(!), and the real-time currency converter saved me from getting scammed at a market (lol). But what’s *wildly* impressive? The *offline maps* work *flawlessly* (major win for poor cell service in the Alps 🏔️), and their 24/7 chat support? *Lightning fast*—they even helped me reschedule a flight when my carrier ghosted me. Pro tip: their ‘cultural tips’ feature avoids those awkward ‘foot-on-the-table’ moments abroad 🙃 If you travel *at all*, download this NOW. It’s like having a *bestie* who’s a travel agent + Google Maps + wiki rolled into one. **10/10, would roam the globe again with HopeGoo by my side.** #NoSponsoredPost #JustObsessed" ### 5/5 — 省錢利器！機票酒店超低價！ *2025-01-16* 不敢相信居然能找到這麼便宜的機票和酒店！這款 OTA 軟體的價格簡直低到爆炸！我用它訂了去日本的機票，比其他平台便宜了整整好幾百塊！而且酒店的價格也超級划算，住五星級酒店也能用白菜價！真的太驚喜了！以後訂機票酒店就靠它了！ **Developer response:** 感謝您選擇HopeGoo，您的認可是我們成長的動力！我們將繼續為您提供良好的服務體驗，期待與您的下次相見。祝您旅途愉快！ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*