# Hopp: Get a Ride — user reviews > 979 indexed App Store user reviews of Hopp by BOLT TECHNOLOGY OU, rated 4.40/5 from 7,039 ratings. - Source: https://appshunter.io/ios/app/hopp-get-a-ride/id6475395031/reviews - App overview in markdown: https://appshunter.io/ios/app/hopp-get-a-ride/id6475395031.md - Rating breakdown: 5★ 5,650 · 4★ 336 · 3★ 198 · 2★ 110 · 1★ 745 ## What do users think of Hopp? Overall sentiment: negative **Pros** - 🚀 Efficient service - 👍 User-friendly UI - 💰 Cheaper than competitors - 🚗 Good drivers - ⏱️ On-time pickups **Cons** - 🐛 GPS/navigation issues - ⏰ Long wait times - 💰 Unexpected price changes - 🤖 Poor customer support - 🚫 Drivers canceling/no-shows **Commonly reported bugs** - Incorrect pickup/drop-off locations - Charging issues with scooters - App glitches and crashes **Most requested features** - Improved GPS and navigation accuracy - Faster customer support response times - More transparent pricing policies - Better driver accountability ## Newest reviews (19 of 979) ### 1/5 — SCAM *2026-08-11, version 245.0* this app is cheap for a reason!! do not try !!!! wrong estimated pickup time !!!! it says driver will come in 5 min but they come in 20 minutes. this is not to trust !!!!!!! ### 1/5 — Drivers keep cancelling the ride *2026-08-10, version 245.0* The worst app, the drivers cancel the ride after 3-4 mins and it happened 3-4 times for the same ride. I was late to work just because drivers on Hopp didn’t want to accept the ride! Never using it again. Hopp doesn’t do anything about it ### 2/5 — Fine during the day, no rides later *2026-08-09, version 244.0* Works fine during the day, good luck getting a ride later in the evening when you actually need it. Almost all my attempts using the app at night failed ### 1/5 — Why is this app still up? *2026-08-09, version 244.0* Ordered a trip, waited 10 minutes then was told “sorry we couldn’t find you a ride for the price we offered, want to pay a premium so you can get another ride?” They already took my money and couldn’t find me a ride. Was charged without confirmation of a vehicle heading to my place. Listen to every other review here DO NOT DOWNLOAD THIS APP ### 1/5 — Spectacular failure *2026-08-07, version 244.0* Worst app ever, just imagine waiting more 10 minutes for a ride. Save yourself a time folks get a Lyft, cheaper, and faster ride availability. If you ever needed a ride Lyft is what I recommend. ### 1/5 — So slow *2026-08-06, version 244.0* So slow slower than competitors ### 1/5 — Lame *2026-08-05, version 244.0* Didn’t ride well. Parking in specific spot or $25 fine is not stated when you start the ride. Don’t bother ### 1/5 — Unacceptable behaviour from Hopp driver *2026-08-05, version 244.0* Driver accepted my ride, then refused to complete it because he said the fare was too low (it was a 10mn ride, which he accepted) and left me on the side of the road. The ride was canceled and refunded, but I received no goodwill gesture despite the inconvenience. Very disappointing experience and customer support did not provide a satisfactory resolution. ### 1/5 — Horrible to even get a ride within 10 mins *2026-08-04, version 244.0* App had you waiting for 10 mins or longer just to get a ride then they ask you to pay more for priority pickup and you still wait, finally a driver accepts 15 mins later and you have to wait another 10 mins if they decide to show up or not take their time. Garbage app just pay the extra on uber ### 1/5 — No battery charge *2026-08-03, version 244.0* Paid and no battery ### 1/5 — Terrible app *2026-08-03, version 243.0* Prices are great… if you can actually find a driver. Genuinely don’t know how this app still operates in Canada. ### 1/5 — Takes hours to get a ride *2026-08-02, version 243.0* Last night I paid a ludicrous amount to get a 15-20 minute ride and was met with driver found followed by driver cancelled ride at least 30 different times. I then was forced to pay a ridiculous fee for priority just to get a ride only for it to take A WHOLE HOUR to get a driver who wouldn’t deny us a ride. Your drivers are so entitled please fix for anyone left who hasn’t gone back to just calling a taxi ### 1/5 — Awful service *2026-08-01, version 243.0* I can’t even fathom how frustrating this app is. Numerous hidden fees and extra charges with abysmal customer service. Constant cancellation from drivers. I will never recommend this app and hope they recognize they are using customers with their awful business operations. ### 1/5 — Cut short *2026-08-01, version 243.0* Rented for 100min only gave me 60 ### 1/5 — Recommend to use another app *2026-08-01, version 243.0* Not easy to find a ride or you have to wait for a very long time unless you pay extra for prioritising. Driver cancelled drive frequently even if they confirmed. Customer service is not helping. Price is not cheaper. ### 1/5 — Parking spot *2026-08-01, version 243.0* Designated parking areas negate the reason to even rent this in the first place ### 2/5 — I don’t understand what is an acceptable bike rack *2026-08-01, version 243.0* Where? ### 1/5 — Mala *2026-07-31, version 243.0* El cable de seguridad estaba defectuoso y jamás arrancó la patineta ### 1/5 — Bike did not work and llck was broke *2026-07-31* The bike did not work and the lock was broke. Keep saying that I will be charged for not locking it correct correctly when I can’t when the lock is broke. Wasted 30 minutes of my ride, trying to park it somewhere where it had to be parked to in my ride manually, pushing it there. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely Horrible Customer Service *2026-08-17, version 246.0* Absolutely Horrible Customer Service Horrible experience with Hopp Cab. I waited 30 minutes for a ride, only to deal with an even worse customer service experience afterward. The money was already deducted from my account, yet their response is that it “might take up to 14 days” to get it back. How is it acceptable to take someone’s money immediately but make them wait up to two weeks to get their own money returned? This is completely unacceptable and shows a serious lack of respect for customers. The entire experience was frustrating, stressful, and disappointing. 30 minutes wasted, money deducted, and then zero urgency from customer service. Instead of actually resolving the issue, they hide behind a 14-day waiting period. I would strongly recommend thinking twice before using Hopp Cab. Terrible service, terrible support, and absolutely no sense of responsibility toward the customer. This is one of the worst customer service experiences I’ve had. ### 1/5 — Cheap only if you can afford your safety. *2026-08-17, version 246.0* I can’t emphasize this enough but if you’re traveling solo as a woman this app is not for you. I made a mistake of using it on a drive back home from the airport at 2 in the morning and not only I didn’t get picked up on time but also I got charged for the wait which is not the point. The fact that the driver admitted he couldn’t find me because of bad connection but still reported me as late is very interesting. He made zero effort to find me even though I was right at the pick up point (they’re pretty straightforward at the airport) and After me calling and finally finding him instead of starting the trip he was talking about how his phone acted up and etc. the same person charges me extra for being late I spoke to 4 different person at their team and they all sounded like AI robots trying not to refund the 10 cent 😂I’m here talking about safety and how they should respect it while they’re keep repeating they can’t refund the 10 cents. Nobody wants the 10 cents it’s about me being alone at the airport wanting a safe drive hours after midnight and if you’re ever in that sort of situation, it is very important that you avoid this app. Pay a couple more dollars to other services like Lyft and Uber and stay safe! ### 1/5 — Customer service is really bad *2026-08-17, version 246.0* Did a referral for a family member but did not receive referral bonus. Support straight up just ended the chat interaction multiple times. ### 1/5 — Slow , not worth riding hopp *2026-08-17, version 246.0* Slow , not worth riding hopp ### 1/5 — Unsafe trip, severe delay, and terrible support *2026-08-16, version 245.0* Worst experience ever. A simple 14-minute ride was dragged into a 42-minute nightmare because the driver was completely lost on the highway. As a woman traveling alone, being trapped in a lost vehicle for over double the expected time felt extremely unsafe and stressful. To make matters worse, I was severely late for work, and Hopp overcharged me for the driver's own mistakes. Their support team only provided scripted, automated responses and refused to issue a full refund for a completely failed service. Unsafe drivers and terrible customer service—do not use this app. ### 1/5 — Fare Dispute Handled Poorly *2026-08-15, version 245.0* Very disappointing experience on my recent trip to London. I was quoted approximately £64 for a ride to Chelsea, but the driver’s GPS directed him toward Brixton. When I questioned him, he told me his GPS was taking him there and asked me to re-enter my original destination. The fare then increased substantially. Despite several attempts to explain that my destination never changed, Hopp refused to acknowledge the issue. After being a loyal customer, I have lost confidence in the service and will no longer use it. ### 1/5 — Terrible service *2026-08-14, version 245.0* Every single driver I get complains about how much they make from this app. But why use it if you don’t like what you make . I pay $100’s of dollars to take rides far and every single one is the same . I get in and they say “so how much you pay for this ride” then ask for cash or etransfer of the same price or higher I paid on the app . Stay away from this app even though it’s great and prices are great. The drivers are absolutely terrible ! ### 1/5 — Do not download, do not waste your time *2026-08-14, version 245.0* The drivers never actually pick you up. Im not sure how this app is still in business. The drivers don’t cancel the ride and just keep going away from you. Customer service does nothing about it. Worst app! Do not waste hours time or money on it! ### 1/5 — Would not recommend this app *2026-08-13, version 245.0* If you're looking for a cheap ride, sure, use Hopp. Outside of the cheap prices, horrible customer service, unreliable, some very miserable drivers, horrible routes. If you want to compete with big companies like uber, then you need to take the steps to hold the same quality of service. ### 1/5 — Unsafe drivers *2026-08-13, version 245.0* Toronto - Most terrifying drive I’ve ever experienced. Don’t know how they vet their drivers but it ain’t right. Customer service just gave a blanket “sorry we’ve taken note” response. ## Most praised reviews (10 highest-rated) ### 5/5 — 10/10 *2026-08-12, version 245.0* Very good and helpful person. World best uber travel in my entire life. ### 5/5 — Ride good *2026-07-29, version 243.0* Very good ### 5/5 — Drop off *2026-07-23, version 242.0* It was good small journey. Driver was professional and good driver ### 5/5 — Good experience *2026-07-20, version 242.0* Amazing driver and safe ### 5/5 — Ride *2026-07-17, version 241.0* Amazing driver ### 5/5 — Best driver *2026-07-16* He is very handsome, quiet, and extremely helpful. He was professional, polite, and made the experience pleasant. I highly recommend him. ### 5/5 — Rides on Hopp *2026-07-14, version 241.0* The rides are pretty good on time and pretty good prices ### 5/5 — Cheaper and quick *2026-07-08, version 240.0* I've tried all three major ride-sharing apps, but Hopp always seems to be the most affordable option. Plus, when I chat with the drivers, they mention that Hopp's model allows them to earn more money. Initially, I noticed that the cars took a bit longer to arrive, but now they're quick to arrive and still cheaper than the competition. ### 5/5 — review *2026-06-28, version 239.0* love hopp ### 5/5 — Good *2026-06-23, version 239.0* Great guy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*