# Hopp - Go Further — user reviews > 87 indexed App Store user reviews of Hopp by Hopp ehf, rated 4.70/5 from 996 ratings. - Source: https://appshunter.io/ios/app/hopp-go-further/id1471324642/reviews - App overview in markdown: https://appshunter.io/ios/app/hopp-go-further/id1471324642.md - Rating breakdown: 5★ 871 · 4★ 59 · 3★ 19 · 2★ 9 · 1★ 38 ## What do users think of Hopp? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient transportation - 🚀 Efficient app - 👍 Fun experience - 🚀 Accurate tracking - 👍 Reasonable pricing **Cons** - 🐛 Unreliable scooters - 💰 Expensive - 🐛 Glitchy app - 🔒 Poor customer support - 🐛 Unclear policies - 🐛 Difficult to lock/park **Commonly reported bugs** - Scooters not working - App crashes and freezes - Incorrect ride charges - Deposit not refunded **Most requested features** - Improve app usability - Expand service areas - Enhance customer support - Provide better pricing options ## Newest reviews (15 of 87) ### 3/5 — zero support *2026-05-23, version 9.7.4* WARNING car - the pause button in the app is seriously glitchy/ doesn’t work so you will automatically incur the “out of bounds” penalty if you run an errand out of the legitimate car zone. no response from the supposed support team. ### 2/5 — Schlecht *2026-05-14* Kann nicht mit anderen Anbietern mithalten. Sehr schlecht und teuer! Scooter keine gute Qualität **Developer response:** Hi, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We appreciate your input and will continue working to improve both our service and vehicle quality. 💚🛴 ### 1/5 — Nur an bestimmten Parkplätzen abstellbar in Zypern *2025-09-27* Ich finde man sollte vorher die Info bekommen, dass man die escooter nur an bestimmten Orten abstellen darf. Ich hatte es eilig und musste nochmal locker 800m zurück und diese dann doch laufen weil es nicht anders ging. Logischerweise kann man erst bezahlen wenn man richtig abgestellt hat. Hat mich in dem Moment tierisch aufgeregt **Developer response:** Hi there, we are sorry to hear about your experience. We’ll share your comments with our operator in Cyprus. With best regards, from the Hopp team 🛴💚 ### 3/5 — Great fun! *2025-09-20, version 9.6.3* Using the scooters were easy to set up and go, with the right interactive lever to either go faster and slower without breaking - and of course having breaks as well - made it fun to wizz to and fro. The down side is that it’s not cheap as you cannot double up on them (as there is potential fine) so it can get more expensive then the public transport and even the taxis if you are a party of two or more! However, they are more convenient if you need to somewhere in a pinch! Walking to Kos town from our hotel would take at least an hour, where as the scooters took 20 minutes! Verdict 3stars would be 5 if weren’t expensive ### 1/5 — Schlecht *2025-09-02* Nicht zu empfehlen. Der Roller konnte entsperrt werden, man konnte aber nicht mit ihm fahren. Trotzdem wurden 1,50 € abgebucht. Der Support reagiert auch nicht auf meine Anfrage. **Developer response:** Hi, we’re very sorry to hear about your experience with the scooter not working and the charge you received. Please contact our in-app chat support again so we can review your case and help resolve this for you 🛴💚 ### 1/5 — Bad apps and no support *2025-08-18, version 9.6.1* The app doesn’t not show the location of the taxi accurately. It also canceled my ride without my consent and charged me the cancellation fee. I contacted the support about this issue. They said they would look into this and then disappear. It was the worst ride app I have ever used. ### 1/5 — Overcharged for an Unusable Service *2025-08-13* I could not use the vehicle, but I was charged three times. It’s hard to pick up, hard to park, and hard to use. I’d rather wait for a bus — at least I’d waste less time. **Developer response:** Hi, we’re sorry to hear about your experience. Please reach out to our in-app chat support so we can take a closer look and assist you 🛴💚 ### 1/5 — Great idea, horrid practice *2025-08-11, version 9.6.1* It is not immediately clear when a scooter is parked outside of the accepted area and so if you begin a ride outside of the accepted area and decide to park, it doesn’t warn you and the fees for doing so (parking outside of excepted area) are ridiculous. ### 1/5 — Really bad. *2025-08-07* Location tracking is very bad, keeps shifting the bookings. Very expensive. **Developer response:** Hi, thank you for your feedback. We’re sorry to hear about the issues. Please reach out to our in-app chat support so we can investigate your case further and assist you 🛴💚 ### 3/5 — Hopp pass issues *2025-07-28* As a Hopp user, it really annoys me when I buy a Hopp Pass and it's not stored as the first main payment method! If you're not careful and start a journey, your credit card may suddenly be the preferred payment method! And that's really annoying when you've actually bought a pass and always have to be careful which payment method is the app's primary payment method. I hope the Developer resolve soon this Problem! **Developer response:** Thanks for your feedback and for bringing this to our attention 💚🛴 We're happy to let you know that this issue has now been resolved — the Hopp Pass will automatically be used as the default payment method. If you notice anything unusual again, feel free to reach out via the in-app chat support! ### 1/5 — Abzocke ist das nix anders 1 stern ist zu viel nimmt lieber andere e scouter als die! *2025-07-23* Nie Wieder!! **Developer response:** We’re sorry to hear you had a negative experience 💚🛴 That’s definitely not the impression we want to leave. If there’s anything specific you’d like us to look into, please contact us via the in-app chat — we’d be happy to help. ### 1/5 — Scam *2025-07-07, version 9.5.0* I accidentally typed in the wrong address and realized it after the ride started. Driver was happy to make the change and bring me to the intended destination. However, the app shows I made the wrong journey and was charged for such which was significantly more money. Definitely avoid this app. ### 2/5 — You’re getting charged regardless *2025-06-01, version 9.5.0* Wife’s scooter kept giving an unlock fail message. We got charged $5 for her scooter and the $5 for my scooter even though we had to abandon them and “reported” an issue at the end. Kind of pricey and especially pricey when you’re charged for rides you couldn’t use. ### 1/5 — solomon henretty *2025-05-25, version 9.5.0* so difficult to lock up bikes so they can scam you ### 1/5 — r *2025-05-01, version 9.5.0* bought a week pass and i can’t use it i signed into my account and i can’t find it anywhere or my recent rides ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-07, version 9.9.0* This app doesn’t seem to accept Irish credit cards . Registration still hasn’t worked ### 1/5 — What an terrible bike do not recommend *2026-08-03, version 9.9.0* As there is so many places you can’t go and if you try to leave it there it try’s to take £40 not a bike l recommend ### 1/5 — Large Wheel Rim in Trunk *2026-07-26, version 9.9.0* More than half of the trunk space was taken up by a large tire rim. We had to put out suitcases on our laps ### 1/5 — À éviter *2026-07-14* C’est une horreur. Le GPS n’est pas fiable pour reposer les trottinettes. Ce matin, j’ai pris deux trottinettes comme ça m’est déjà arrivé avec mon fils, nous avons scanné, nous avons vérifié la batterie 800 m plus loin, une des trottinettes n’avait plus de batterie. J’ai donc dû la laisser sur un trottoir de côté et la société m’a facturé 20 € de parking. Il m’indique que j’aurais dû vérifier la batterie que j’ai fais lors du départ, je lui réponds que je l’ai vérifié, mais il ne veut rien savoir. Ils ne veulent pas me rembourser les 20 € alors que c’est leur trottinette qui est en défaut ### 1/5 — No customer service *2026-07-13, version 9.8.2* We went to use the ride portion during our vacation to get to an event. Long story short, we missed the event because the app took more than an hour to verify the license. Would not recommend using this app. Just pay the extra money for a taxi or ride share and save yourself the stress. ### 1/5 — Horrible product - AVOID *2026-06-28, version 9.8.2* This is the worst app I’ve ever used. None of the electric scooters work at all. They show up on the map as fully charged but then fail in a few minutes leaving you stranded in the middle of nowhere. And then you get charged for that! ### 1/5 — Pénalité de parking *2026-06-10* the scooter stopped unexpectedly while I was riding. I was left in an unfamiliar area and had to find an alternative way to continue my journey. At that moment, my priority was my safety and reaching my destination, not checking the app continuously while standing on the side of the road. I did not deliberately leave the scooter in an improper location. I left it where the ride ended because there was no suitable parking area nearby and because the scooter had stopped working unexpectedly. As a customer, I do not believe it is reasonable to be charged €30 in penalties for a situation that resulted from a technical issue and left me stranded. **Developer response:** Hi, we’re sorry to hear about your experience. Please contact our in-app chat support so we can review the ride and the parking penalty in detail and assist you further. 💚🛴 ### 1/5 — Évitez ce service *2026-03-12* Sur un trajet de 30 min j’ai passé 15min a chercher comment mettre fin a la course. L’appli a plus de bug que de fonctionnalités je suis surpris qu’apple ait validé ça pour son store. Résultat : plusieurs recherches sur internet pour comprendre comment rendre la trottinette et au bout de 3 redémarrage de l’app miracle le bouton « end ride » apparaît. 8euros facturés et beaucoup de temps perdu. **Developer response:** Hi, we’re sorry to hear about your experience. This is not typical of the experience our users usually have, and we’d like to get to the bottom of it. Please contact our in-app chat support so we can review what happened and assist you further. 💚🛴 ### 1/5 — Missing French language *2026-03-07* Impressive language selection: Faroese, Icelandic, Slovak… apparently French didn’t make the cut. **Developer response:** Hi, thank you for your feedback. We appreciate the suggestion and will pass it along to our team for consideration in future updates. 💚🛴 ### 1/5 — In Konstanz wirklich anstrengend *2026-02-22* Es wär super wenn man irgendwie mitkriegen würde wenn man in eine no park Zone fährt, sonst muss man auf eigene Kosten zurückfahren 🤬💪 Auch beim „Fahrt beenden“ noch zu fragen ob man nicht doch „pausieren“ möchte (für 15ct pro Minute) finde ich unglaublich frech, da man natürlich erstmal auf den großen blauen Button drückt **Developer response:** Hi, thank you for sharing your feedback. We appreciate your suggestions. Feedback like this helps us improve the app experience. If you have any further questions, our in-app chat support team will be happy to assist. 💚🛴 ## Most praised reviews (10 highest-rated) ### 5/5 — Iceland cruising *2026-02-26, version 9.7.2* So fun to ride and see the city. Super easy to grab & go! ### 5/5 — Hopp over bolt *2025-10-03, version 9.6.3* Cruising the Icelandic coastline in style ### 5/5 — Very Effective *2025-07-01, version 9.5.0* This app is great. The tracking is accurate, it connects to the scooters very fast, and the pricing is reasonable. Had a fun time riding around. ### 5/5 — Street scooter *2025-06-08, version 9.5.0* Easy app to use and fun to get around ### 5/5 — Brilliant *2025-04-26, version 9.5.0* I’m 53 years old and a solo traveller. Hopp is easy to use. And makes me feel young again👍 ### 5/5 — 145kg ohne Probleme *2025-04-03* Das sind die ersten Scooter die mich sogar den steilsten Berg hoch gebracht haben (145kg). Leider keine Pässe oder Ähnliches somit sehr teuer. **Developer response:** Hi there, thank you very much for your positive feedback! We're glad to hear that our scooters perform well, even on steep hills. If you have any issues you can contact us via the in-app chat support :) With best regards the Hopp Team. ### 5/5 — Ease of use *2024-07-18, version 9.1.6* Well worth the dollar, even us old buggers found it easy to use. Mind you lost the kids after 5 mins. Great little bubble with the kids 👍 ### 5/5 — Great system *2024-07-16, version 9.1.6* I have never used this before in the UK, but definitely would now this is great thank you very much ### 5/5 — Brilliant app lots of fun *2023-10-01, version 8.0.9* Had a brilliant time in the rental in Rhodes. Rode from Faliraki to Rhodes town, brilliant map availability. Had such a great day using a scooter to ride around. Great app overall and very fast and easy to setup would recommend for a great time! ### 5/5 — Good option. *2023-07-10, version 8.0.1* We used from the airport to downtown and was a very convenient option. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*