# Hoppy Mobility — user reviews > 135 indexed App Store user reviews of Hoppy Mobility by HOPPSHARING, rated 4.70/5 from 246 ratings. - Source: https://appshunter.io/ios/app/hoppy-mobility/id6444032052/reviews - App overview in markdown: https://appshunter.io/ios/app/hoppy-mobility/id6444032052.md - Rating breakdown: 5★ 209 · 4★ 18 · 3★ 6 · 2★ 2 · 1★ 11 ## What do users think of Hoppy Mobility? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient way to explore - 🚀 Fun to ride - 🚀 Highly available scooters **Cons** - 💰 Expensive - 🐛 Unreliable GPS and connectivity issues - 🐛 Malfunctioning scooters - 🐛 Difficulty ending rides - 💰 Overcharging and hidden fees - 🔒 Poor customer support and refund process **Commonly reported bugs** - Inability to end rides properly - Scooters stopping unexpectedly during use - App not recognizing valid parking zones - Issues with account creation and login **Most requested features** - Improve parking zone management and availability - Implement better GPS integration and accuracy - Provide clearer pricing structure and subscription options - Enhance app stability and reliability ## Newest reviews (15 of 135) ### 3/5 — Great app, not enough parks *2026-07-16, version 59.04* This app is great, was using in Rhodes however the service is lacking in the avaible parks. Still adding a 20 min walking journey that could of been halved at the numerous public stores near accomodation, ### 2/5 — Very expensive. impossible to release bike in dark not many street lights in Gibraltar where parked *2026-07-08, version 59.04* Pretty poor user experience and not cheap ### 4/5 — Pretty good. Better than Volta. *2026-06-18* Been using these in Kos; loads of scooters and loads of places to park / pick up. Even the half-battery ones had loads of range (>20km). Price is a tad high - can be cheaper to get taxi if two or more of you. Top speed is a bit too low (~20kph max but they often top out lower) - if they went 26-28 max would be great. Better than Volta as they are cheaper and the app doesn’t lock you out for 12 hours if you look away for a second when starting a ride. The phone mount is better than the competitor brands too - more secure and better for large phones. ### 4/5 — Sean bailey *2026-06-10, version 58.63* Excellent way to look around. ### 1/5 — BE WARNED - DO NOT USE *2026-03-28* Do not use. Purchased two day passes for me and my partner in Gibraltar - after the first ride my partners bike would not end the ride because it kept saying the helmet was missing, which it was not, it was back in and it locked. Because the trip would not end we couldn’t do any more travelling on the scooters, customer chat was down and the email support was not operating on the weekend. I’ve had to freeze the purchase card for fear of them taking more money. As I’m writing this it’s been three hours and the trip is still active. Waste of money, ruined the fun. ### 1/5 — Way more expensive using taxi *2026-03-26* Rate is crazily high ! If things don’t happen with the plan ( eg power can be off from time to time , cutting my power owing to balance issues but keep charging me ; parking space capacity is limited so I need to take another 5 minutes to find a parking space ), you will be charged extremely high, way more expensive than taking a taxi . I spent 15 eu for 4 kms ride . ### 1/5 — Price t *2026-02-28, version 58.04* Tooooo pricey ### 1/5 — Versteckte Kosten beim Monatsabo *2026-02-27* Ich habe ein Abo mit 60 Freiminuten pro Tag und bin unter diesem Limit geblieben. Trotzdem wurden mir 0,80 € berechnet, weil der Parkmodus („Pause“) extra kostet auch wenn man insgesamt unter den 60 Minuten bleibt. Das war weder beim Abschluss des Abos noch beim aktivieren der Pause nicht klar ersichtlich. Freiminuten sollten transparent erklären, dass Pausen zusätzlich berechnet werden. So fühlt es sich nach versteckten Kosten an. ### 1/5 — Scandal *2026-02-21* J’ai payé plus de 20€ pour 2 trottinettes en panne et qu’il fallait en plus que je ramène à un endroit précis pour clore la location. Elles sont lourdes et ce n’était clairement pas possible. La société n’a rien voulu savoir !!! ### 1/5 — Took money out of account without asking *2026-02-16, version 57.95* Couldn’t end ride as helmet attachment on scooter wouldn’t work, app started taking money out of my bank account (£6+ before I froze my card), and I asked for it to be refunded and they put it in my app wallet but didn’t send it back to my bank account. ### 1/5 — A *2026-02-01, version 57.95* Randomly stopped working with nearly full battery and I could end ride even though everything was perfect ### 1/5 — to expensive *2026-01-23* you guys charge me two times for the same ride ### 2/5 — H *2026-01-15, version 57.95* To many Brocken scooters and have lost lots of money to scooters not working so stopping ride 10 seconds in and loosing euros but a few good scooters ### 1/5 — Glitchy and ignorant *2025-12-29* I finished my ride and left it in the allocated parking bay, I then pressed end ride for it to tell me that I’m too far away from the ride which my phone is resting upon. Obviously I contacted customer support and stated that my scooter was malfunctioning and an ai chat bot told me the gps on the bike was broken and that I was being put through to a human customer service employee. I waited for 20 minutes for them to appear and they never did, all the while being charged. Still no response from them. Horrible app and service. ### 1/5 — Don’t bother! *2025-12-06, version 57.67* Nowhere to park and the app is terrible, just get a taxi ## Most critical reviews (10 lowest-rated) ### 1/5 — Prix *2026-07-10* Trop chers ### 1/5 — Scamm do not use *2026-07-04, version 58.63* None of the parkings are working in Zakhyntos. We ended up going around and around looking for parking but none worked. Spent 15€ on a rout that should have cost 4€. ### 1/5 — Complete waste of money and time *2026-06-22, version 58.63* Do not use this brand!! They have completely given up on any kind of maintenance, 90% of their scooters don’t work.That’s not an exaggeration, every time we started a session. We had to test out at least six scooters before finding one that worked. and the problem is it looks like it’s got battery, but then, when you start riding it doesn’t move. this scooter app literally ruined our trip to Gibraltar because we spent 2 to 3 hours trying to find proper scooters to get around. The parkings are all super far from each other, so if you get a broken scooter, you can’t do anything about it. also, it forces you to have a helmet clicked in before you can and ride, but some of the scooters don’t even have helmets and so they keep charging you.Do not use this app! It is absolute garbage ### 1/5 — Too expensive *2026-06-21, version 58.63* Yesterday was my first time riding it. I wasn’t sure how to do it how to end right and yesterday for 1 km right that I should be paying £2.30. I pay paid £13.50 today my bike wouldn’t work so I had to go back to the station and I ended. So my experience so far in regards to pricing it’s not great however today I really enjoyed riding it for the second time. ### 1/5 — Hmm *2026-06-19, version 58.63* Need more parking zones ### 1/5 — Rubbish *2026-06-14, version 58.63* Didn’t even work ! ### 1/5 — Worst public transport app of all time *2026-06-04* This app steals your money, they make you pay 1 euro to just unlock the scooter. And then they have loads of parking spaces that are highlighted in GREEN, however when a parking space contains more than 5 or 6 scooters it’s suddenly “full” and you cannot park your scooter there, so you have to search for another one while they rack up money for the time your wasting finding another spot. They do not differentiate between full or available parking spots on the app, so they want to rinse you. Horrible predatory app I hope the company goes bankrupt. ### 1/5 — not good *2026-05-24, version 58.51* not what i expected to pay and at the end when of my ride when i had to take a photo of the scooter to show proof that i had left it in place it said that the helmet was missing even though it wasn’t and has taken 30 euros out of my account ### 1/5 — Very Expensive *2026-05-11, version 58.35* Signed up, used a scooter for less than 5km on a promenade and it cost more than a taxi! Will stick with walking ### 1/5 — Vol d’argent sans explication *2026-04-28* Aucune explication clair sur le tarif ça te débite de l’argent, c’est super chère , j’ai fais 1km j’ai payé le prix d’une voiture de location pour la journée 🤮🤮 ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-07-14, version 59.04* Used it everyday in holiday, cheaper than a taxi and more accessible than a bus. Chefs kiss ### 5/5 — Good experience *2026-07-01* Used in Rhodes to get back from the supermarket. The App is easy to use. Accepts Apple Pay. No helmet needed. Had the wife on the back. 13 minute ride for €4.90 - really can’t complain at that. Will probably use again. Thanks. ### 5/5 — Super *2026-05-04* Très belle expérience avec ce service de trottinette à Kos . Simple d’utilisation et ville adaptée avec de belles pistes cyclables ### 5/5 — Good *2026-04-30, version 58.35* All good . And customer support helpful ### 5/5 — Ride *2026-04-20, version 58.31* Amazing ride loved it ### 5/5 — Scooter on holiday *2025-11-18, version 57.61* Excellent with a parking space outside my hotel. Couldn’t ask for more ### 5/5 — Incredibly convenient! *2025-07-16* There is simply no better way to get around Rhodes, Greece! Traffic is a no issue on a Hoppy!! ### 5/5 — Expense *2025-05-05, version 9.09* Easy to use but very expensive ### 5/5 — Works well, but it’s expensive. *2024-11-16, version 8.78* Scooters are highly available in Corralejo, however they are not cheap to use. ### 5/5 — Scooter *2024-10-13, version 8.67* Great to explore Tenerife, 25 on the button uphill, downhill, any hill will deffo be using again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*