# Hopr: Carpool, Ride Share App — user reviews > 36 indexed App Store user reviews of Hopr by FLEXIRIDE SOLUTIONS PRIVATE LIMITED, rated 4.50/5 from 10 ratings. - Source: https://appshunter.io/ios/app/hopr-carpool-ride-share-app/id6745472733/reviews - App overview in markdown: https://appshunter.io/ios/app/hopr-carpool-ride-share-app/id6745472733.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (13 of 36) ### 2/5 — Price are increasing day by day of rides *2026-08-26* I have been using your app for the past two weeks, and suddenly, the fares for my daily commute have increased. Hosts are now making money through the app and do not care about the inconvenience caused to guests by these high prices. A fare of ₹50–60 is reasonable for the Gurgaon-Faridabad round trip, but now the cost exceeds ₹90 per ride. I suggest introducing a fare negotiation option; the app will only remain useful if that is done. Please keep this app focused on carpooling rather than profit-making. Thank you. **Developer response:** Hi, we understand your concern about fares. As we move beyond our launch phase, we have shifted from launch period incentive pricing to our standard rate card, which may reflect slightly different rates than before. Our goal remains to help hosts recover a meaningful portion of their fuel costs while keeping rides affordable for guests and ensuring Hopr stays sustainable long term. We have also noted your suggestion on fare negotiation for our team to review, and we truly appreciate you being part of the Hopr community. ### 2/5 — There are things that work and there are things that absolutely don’t *2026-08-10* One of the things that Hopr really needs to work on is matching riders properly. If the ride taker and ride giver have very close start and end points but somehow have a different route planned, this app won’t match them. This absolutely doesn’t make sense and people aren’t able to my ride. Also, the app should allow ride giver to be able to change pricing shown to ride takers, why doesn’t the ride giver have any control of it. Some people who initially took ride for Rs 150, are not being shown 300. They have moved on to other platforms su ch as quick ride but biggest issue has to be ride matching, it is such a pain. **Developer response:** Hi Akash, thank you for your feedback. Hopr matches rides based on route and timings, so availability can vary depending on active hosts in your area. We’ve also noted your feedback on pricing and matching. Please email support@hopr.mobi with your registered contact details so we can look into this further. ### 1/5 — Don’t install this app *2026-06-02* Do not load any money in the wallet. If you load the money in the wallet as ride taker then if you try to withdraw they will deduct the money from the wallet but will not credit the money to upi id. They will say that as per policy they cannot allow withdrawal so you will lose your money. Their customer service team is also horrible they reply very late and don’t resolve your issue. They pretend by just replying with standard answers and then just stop replying. Horrible experience using hopr. **Developer response:** We understand your concern and want to assure you that host payment matters are important to us. However, we are unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your trip details, and we will review the matter and assist you further. ### 1/5 — Poor transparency and unfair payout practices. *2026-05-26* 1 star — Very disappointing experience. The app initially appeared useful for office ride-sharing, but at payout time the company suddenly rejected the entire payout by claiming that a few rides were “personal.” The major issue is: * Most rides were still valid office rides * No partial payout was provided * No proper ride-wise breakdown was shared * Support kept sending repetitive scripted responses What is even more concerning is that neither the Privacy Policy nor the visible user policies clearly mention that occasional personal rides can lead to complete payout forfeiture. If such strict rules exist, they should be transparently communicated beforehand — not after users spend their time, fuel, and effort on the platform. The handling felt unfair, non-transparent, and highly unprofessional. Users should carefully verify payout policies before relying on this platform. **Developer response:** Hi Gaurav, we assure you that we take payout-related concerns seriously. However, we are unable to locate your registered account with the details. Please share your registered account details and relevant ride information with us at support@hopr.mobi so we can review this in detail and assist you further. ### 1/5 — This app is Absolute Fraud & Deceptive. *2026-05-23* This app is a total scam. They lure you in with attractive promotions, promising a ₹500 cashback after you complete 4 rides. However, once you actually spend your time and money to complete the milestone, they find cheap excuses to deny you your reward. After completing my 4 rides, the cashback was never credited to my bank account. When I reached out to their customer support, they gave me a ridiculous excuse, claiming that because I completed 3 of those rides on the same day, I am ineligible for the amount. Nowhere was this hidden condition clearly stated when accepting the offer. It is completely unfair and deceptive to change the rules *after* a customer has already completed the service. Terrible customer support and dishonest business practices. Save your money and stick to reliable apps that actually honor their word. **Avoid Hopr ride app at all costs!** **Developer response:** Hi, the ₹500 offer is applicable for genuine office commute rides only. Our system flagged unusual ride activity, including multiple non-office rides completed on the same day, which made the account ineligible under the promo policy. Thanks for understanding. ### 1/5 — Withdrawal rejection and worst experience *2026-05-18* Using HOPR for a couple of months and faced the same issue with withdrawal rejections. Earnings were denied saying hop-in/hop-out locations were not captured, even though network issues, App glitch , battery drain, or passenger phone problems are completely outside the host’s control. The policy feels unfair because rides are completed successfully, but payments can still get rejected later. Customer support was also not helpful and kept giving repetitive automated responses without resolving the issue. Overall, very disappointing experience for hosts trying to earn through carpooling. **Developer response:** We are sorry to hear about your experience. We assure you that Hopr takes earnings very seriously. Please reach out to us at support@hopr.mobi with your concern and registered account details, and we will try to resolve your issue promptly. ### 1/5 — Referral bonus scam and no support *2026-05-15* Have been using this app quite few months. Got many of my riders engaged to HOPR from other pool apps. It was good initially but now their payments and bonuses stopped crediting. When reached to support team they have a common answer it will be credited in 48 hours. It’s been 48days and still no update. The faster you guys grow, double the speed you guys will fall down if the conditions are like this with customers. **Developer response:** Hi Aladdin, we sincerely apologize for the delay and understand your frustration. This is not the experience we aim to provide. Please share your registered account details at support@hopr.mobi so our team can prioritize and resolve this for you. ### 1/5 — Fraud *2026-05-10* Once you download it will show you will get referral but after downloading this app first thing is there is no rider available and they will tell after completion of 4rides we will get 500 bouns which we can withdrawal but they will give In wallet and after claiming withdrawal process they will start telling reasons and they will keep you amount on hold and later on they will reject your amount it will not get credit I request to all please don’t download **Developer response:** Hi Rahul, we’re sorry for the experience you had. We understand your concern and request you to please share your registered account details at support@hopr.mobi, so we can review the issue and connect with you to assist you on priority. ### 1/5 — Very bad experience *2026-04-26* Very bad experience with the HOPR carpooling app. As a ride provider, I completed multiple rides and the earnings were initially credited to my wallet. But when I tried to withdraw, the app suddenly marked my earnings as “invalid” and now claims the rides are not properly recorded. This is completely unacceptable and raises serious concerns about how the platform handles user earnings. Either the system is fundamentally broken, or users are being denied payouts without transparency. Customer support was not helpful at all. Even after explaining everything clearly, I only received generic responses with no proper resolution or accountability. If you are thinking of using this app to earn money, be very careful. There is a real risk of not receiving your hard-earned payment. Highly unreliable platform. **Developer response:** We’re sorry to hear about your experience and understand your concerns regarding payouts. This is not the experience we want for our ride providers. Please share your ride IDs and registered details with us via our support channel - support@hopr.mobi, so we can review your case on priority and ensure any valid earnings are processed. We apologize for the unsatisfactory support you received. ### 1/5 — Withdrawal Rejections & Unfair Policy and scams *2026-04-06* After using HOPR carpooling for about 2 months, I discovered that multiple withdrawals were rejected - totalling around ₹5,000 -₹6,000. The reason given was that the guest "hop-in" and "hop-out" locations were not captured. But this is unrealistic for a carpooling platform. If a passenger’s phone is switched off, battery dies, or internet disconnects, the location won’t be recorded - something completely outside the host's control. Also, many times we hosts are coming back from work. Our phones are not always online with active internet during the entire ride. Because of this, rejecting earnings feels unfair and misleading. HOPR claims there is no ride taker location record available and rejects withdrawals, which feels like a loophole to deny payments. Customer service was also very disappointing. The responses felt automated, like an AI agent repeating the same scripted messages without actually understanding the situation or providing a resolution. Overall, very frustrating experience. If you're planning to use HOPR for carpool earnings, be cautious — you may complete rides but still face withdrawal rejections for reasons beyond your control. **Developer response:** We understand that issues like internet connectivity or device limitations can sometimes prevent rides from being properly tracked. However, if a ride isn’t started or completed in the app, we’re unable to capture the location data needed to verify the trip. In such cases, the system may flag the ride as unvalidated, which can lead to payout rejections. To ensure fairness, we run multiple checks at different levels, and payments may be blocked if activity appears inconsistent or potentially fraudulent. We apologise for the support experience you had. Please share your details with us at support@hopr.mobi, our team will reach out to you. ### 1/5 — App is created to loot people *2026-03-12* App is buggy and will not give credit after rides. This will give small amount to lure you to use the service but if you get more ride and good money then they will flout norms not to give money. They will take money from ride takers but not give to ride givers. Helpdesk is also of third grade , spoke to vinod he was not able to-provide correct information and asking that they will refund to ride takers and i should ask them money on upi. I am uninstalling the app witj utter disappointment ### 1/5 — Dokha *2026-02-11* Please do not download this app ,someone came(wearing SWIGGY ID Card) reffered this app he juz need the reffrerall ID thats it he never explained anything any how i offered few rides also money credited to my acc. So i started longer rides which am not aware amount also in the wallet (2900₹). Suddenly i got the update we are unable to process the money in the app . Wen i comtact the customer service they said u made longer rides so unable peocces the money so y cant u deny while i offer the ride for longer rides? Costumer support guy sarcastically spoken stating is that your money ? Any how nextday they have inactivated my acc. ### 1/5 — They scammed my almost 4000 rs Lacks business ethics, they hold back payouts, lots of glitches in th *2026-02-06* Serious ethical and payment issues. Hopr appears to be collecting money from riders without properly crediting ride givers. When this is raised with customer support, the response is a generic and convenient excuse of “suspicious ride,” with no clear explanation or resolution. This feels less like fraud prevention and more like an attempt to cover up app glitches and operational failures. The platform is also aggressively trying to pull users from established service providers by offering 2x–3x payouts, which is clearly unsustainable and misleading. Paying inflated incentives while failing to settle legitimate earnings destroys trust and raises serious concerns about the business model. This approach might attract users temporarily, but it won’t last—and it certainly doesn’t inspire confidence ## Most critical reviews (10 lowest-rated) ### 1/5 — Bike Captain feedback : Low Earnings and Limited Fare Flexibility *2026-09-01* This app may be convenient for passengers; however, from a bike rider’s perspective, the earning opportunities are currently not competitive compared to other ride-hailing platforms such as Rapido and Uber. Additionally, the app does not currently provide riders with an option to negotiate or suggest a suitable fare based on factors such as distance, travel time, and operational expenses. Providing greater pricing flexibility could help create a more balanced and beneficial experience for riders. I recommend reviewing the fare structure and introducing better earning opportunities and pricing options for bike riders. Improving these areas would encourage more riders to use the platform and contribute to its long-term growth. ### 1/5 — Best App but Worst support *2026-08-11* From 2 days I am straggling to find the guest for my ride, the ride is keep in searching but it is showing no match found, I have raised the issue with support team but no one supporting me to resolve the issue. This is really frustrating, my regular guests also facing the similar issue and they are also unable to send me a request or my ride is showing them, Actually I was suggestion everyone to start using the Hopr but unfortunately now I am only thinking to switch to quick ride due to this issue. **Developer response:** Hi, we’re sorry for the inconvenience and delay. We’re working on a fix and expect the issue to be resolved within 1–2 days. Meanwhile, please try again after 15–20 minutes to check for available matches. Thank you for your patience and understanding. ### 1/5 — Worst *2026-08-11* So I am using this app for a while. Recently people who regularly commuting with me is not seeing my ride and I can’t see them in guest list also. When I thought to discuss this with support using quick support. The name says Quick support but its not quick. It will take hours may be more than a day to get response. Coming back to the issue, I discussed with support they said to logout and login. I did that and bhoom! . My ride was not there. I already had two guests joined. Ride gone. I tried to restore. It restored without anu guest and then when I tried to find guests it’s saying no match found. I don’t really understand what kind of quality check these people do. Basic workflows not working and there is no support in quick support **Developer response:** Hi Anoop, we’re sorry for the inconvenience caused and the delay in support. We understand how frustrating it is to lose an active ride and have your guests disappear. We’re working on the issue and expect it to be resolved within 1–2 days. Thank you for your patience and understanding. ### 1/5 — Horrible experience *2026-08-04* Frequently faced issues while booking the ride the rides are not shown sometimes even after trying for multiple times then suddenly one time the rides will pop up again the next time it will show no rides. I am travelling on this route frequently the rides are always available it’s just that Hopr is unable to fetch from the database and show to the user. Complaint about the same issue multiple times still the issue is not resolved. I am trying to book a ride since 5 hours now logged out, uninstalled and installed the app. Totally got frustrated today **Developer response:** Hi Rashmila, we sincerely apologize for the inconvenience caused. Further to our discussion, we recommend trying a slight change to your route or travel time, if required. We're glad to know that your issue has been resolved. If you experience a similar issue in the future, please contact us in real time so we can assist you promptly. Thank you for your valuable feedback as we continue working to improve your ride experience. ### 1/5 — After ride I did not get amount *2026-07-31* I am extremely disappointed with the way this issue has been handled. I have completed the ride and provided all the required information, yet my legitimate payment is still being denied with unnecessary reasons. If my pending amount is not refunded immediately, I will escalate this matter to my organization’s corporate team and ensure they are aware of my experience with Hopr. I will also share an honest review and rating on the App Store, stop using Hopr completely, uninstall the app, and recommend that my colleagues and friends use alternatives such as Quick Ride instead. This is my final request to resolve the issue professionally by processing my pending refund without any further delay. Even customers support not working no response from them **Developer response:** Hi, we understand your concern regarding the pending amount. We'd like to review the details of your ride and payment status. Please write to us at support@hopr.mobi with your registered contact details and ride details so our team can investigate and assist you further. ### 1/5 — Worst app and more worst service *2026-07-18* They let you earn money, but when it’s time to withdraw your earnings, they put your payment on hold, then they keep asking for your personal documents again and again, even after I had already submitted them.. I even provided my office mail id, but my withdrawal is still pending. It made me wonder. If any thing happens to the information we shared, who would be responsible?! Even customer care also don’t respond while on urgency Based on my experience the withdrawal process has been frustrating please be careful before using app….. **Developer response:** Hi, we assure you that user payouts are processed in accordance with our policies, and genuine payments are never withheld. HOPR also strictly follows data privacy guidelines, and your personal information is safe with us. Please write to us at support@hopr.mobi with your contact details so we can review your concern and assist you further. ### 1/5 — Issues in iOS app - ride location does not get updated *2026-07-14* I’ve seen issues while being a guest as well as host. When I’m a guest, I don’t see the ride giver’s realtime location. It shows at the start point all the times. As a host, even when I have started the ride and location setting is ON ALWAYS, the car does not show up and location does not move. So guests do not get to know and they don’t join as well thinking host has not been moving. Pls fix the bug. Using latest updated iOS version. **Developer response:** We truly value your detailed feedback, Prasanna! Your observations have been shared with our team for improvements and we are committed to making the user experience better for both hosts and guests. Stay tuned for updates! ### 1/5 — Fraud *2026-07-03* This has been one of the most disappointing apps I've used. The referral program feels misleading because referral bonuses are frequently rejected with unreasonable excuses, such as claiming the ride was completed at night or other vague reasons. Even worse, withdrawing earnings from completed rides is often delayed or rejected without proper explanation. Customer support does not provide satistactory resolutions, making the entire experience frustrating. If you're joining this app expecting fair referral rewards or timely payouts, think twice. Based on my experience, I cannot recommend Hopr until these issues are resolved. 1/5. **Developer response:** Hi Raj, we assure you that user payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your trip details and our team will investigate the matter and assist you further. ### 1/5 — Withdrawal rejections and pathetic customer care *2026-06-07* These guys are pathetic. After almost a month when I tried to withdraw the money it is not allowing me to do the same citing that they can’t find the GPS data for the trips . If there was any issues why I was not informed earlier? These guys were happily allowing me to post rides and let the guests request for the same. And all these issues an reasons are coming up when you ask for withdrawal only. On top of it a clueless customer care that too only in WhatsApp who has no idea what they are doing. I am going to switch back to the old service provider. **Developer response:** Hi Sujith, we understand your concern. We would like to assure you that Host payouts are processed in accordance with our policies, and genuine payments are not withheld. However, we were unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your registered account and trip details. This will enable us to review the matter and assist you as a priority. ### 1/5 — User experience and required improvements *2026-06-02* The app looks very good, attractive, and easy to understand for booking rides. However, before booking a ride, please make sure your account is fully verified. The fare amount is visible before booking, which may encourage users to book instantly. If you’re planning a ride for the same day or an upcoming day, ensure that your account verification is completed in advance. In my case, I wasn’t aware that the verification process could take some time, unlike some other apps. As a result, I missed my planned ride and it affected my entire day’s schedule. Another point is that once you create a ride, you may receive a list of riders. However, from my experience, many riders do not respond, or they may not receive proper notifications. It would be helpful if rider availability and notification delivery could be improved. I have been using the app for a few weeks, but unfortunately, I have not been able to complete a single ride successfully so far. Regarding support, I appreciate that there is a support system available, but it appears to be automated. When users need immediate assistance, a human support option or a better-trained support assistant would be very helpful. Sometimes responses arrive several minutes later, by which time users may have already moved on to other tasks or changed their plans. Additionally, support conversations on WhatsApp may close automatically after some time, causing users to miss important replies. Overall, the app has great potential and a user-friendly interface, but improvements in account verification, rider responsiveness, notifications, and customer support would significantly enhance the user experience. **Developer response:** We appreciate your feedback, Sanjay. We're sorry the verification delay affected your travel plans. We tried reaching you by phone but couldn't connect. Your feedback on verification timelines, rider responsiveness, notifications, and support has been shared with the team for review. We also have a dedicated support team available. For assistance, contact support@hopr.mobi or use the Help section in the app for instant support. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent app for smart, eco-friendly commuting! *2026-09-01* Used Hopr for carpooling today and was thoroughly impressed! The user interface is super clean, and the entire experience was incredibly smooth from start to finish. Beyond the great UX, carpooling is such a simple way to cut down on traffic and reduce our carbon footprint. Strongly recommend giving this app a try! ### 5/5 — Rewards *2026-07-15* Very bad experience with the Rewards section. I referred 3 friends as required, but I still didn't receive the promised reward. Customer support was not helpful in resolving the issue. I wouldn't recommend relying on their referral rewards. Suggest everyone avoid using this feature until they improve their service. Total spam **Developer response:** Hi Madhu, we assure you that referral payouts are processed in accordance with our policies and genuine payments are never withheld. We would like to review your concern. Kindly write to us at support@hopr.mobi with your contact details and our team will investigate the matter and assist you further. ### 5/5 — Great App That Helps in Every Way *2026-06-12* Hopr is a great app that helps save time and money while making daily travel more convenient. It reduces traffic by encouraging ride sharing and helps connect people traveling in the same direction. I've also had the opportunity to meet new friends and expand my network through the app. The experience is simple, useful, and beneficial for both commuters and the environment. Highly recommended! **Developer response:** Thank you for the wonderful review, Dhari! Knowing that HOPR is making your daily commute easier and helping you build new connections is the best motivation for us. See you on the road! ### 5/5 — Notification spam *2026-06-08* I’m getting too many notifications from this app. It’s outright spamming with absolute garbage. Only useful information will be actual ride related notifications. But it’s spamming me with so many notifications that I may need to stop using this app because turning notifications from this app from system menu will make this app useless. Because then I’ll not get any notification about ride invitations. **Developer response:** Hi Rohit, we apologise for the inconvenience caused. However, we are unable to locate your registered account to investigate the issue further. For now, kindly reinstall the HOPR app and try again. If the issue persists, please email a screenshot of the error along with your registered account details to support@hopr.mobi, and our team will review the issue and assist you accordingly. ### 5/5 — Great alternative to carpooling *2026-05-05* Used Hopr as a host for the first time today; it was overall a smooth experience. It’s a practical approach to reducing traffic by enabling shared rides. There are a few non intuitive points when it comes to ride scheduling, especially when to schedule for a day vs a week. I am sure the team will work on them. Looking forward to using it more regularly. **Developer response:** Appreciate you trying Hopr as a host and glad it was a smooth experience overall. Thanks for pointing out the scheduling confusion we are actively working on making it more intuitive. Please share an email with specifics at support@hopr.mobi so we can look into it. ### 5/5 — Best app for car pool and decongesting traffic *2026-04-22* This app works well. It pays more to the ride giver too. Not sure how you make money but this is truly generous. If we can have one enhancement it would be awesome - 1. Give the Eco Meter on CO2 savings by reducing cars on the road for both Host and guest. Sustainability should be rewarded with this KPI. **Developer response:** Thank you for your valuable feedback, Uttam. We’re happy to hear you’re enjoying the app. We’ve noted your suggestion and will take it into consideration for future updates. ### 5/5 — Game changer for Bangalore traffic *2026-04-15* Anyone who goes to office everyday needs to carpool. I don’t see any other solution now to deal with jammed roads. Whatever time you leave, traffic never ends. This app atleast lets u carpool safely. **Developer response:** Thank you, Priya! We’re glad Hopr is helping make your daily commute safer and a little easier through carpooling. Really appreciate your support & kind words! ### 5/5 — Good service *2025-12-22* Makes daily commute cheaper and less lonely. Works well for fixed routes. Makes daily commute cheaper and less lonely. Works well for fixed routes. ### 5/5 — Ratings *2025-12-19* Great app easy to use, reliable rides, and a fantastic way to save on travel costs, highly recommend it for anyone looking looking for a convenient carpooling option ### 5/5 — Best app *2025-10-14* Well, I didn't think carpooling could was my thing as I take autos usually but Hopr actually works, now I pay just 100 bucks everyday. Took 5 rides so far, not bad at all… saves me a lot of money now. 4500 tak Fuel kharcha I have saved, quite impressive. 10/10 would Hopr now. Good jobs guys. Finally a better app for carpooling, much needed in Bangalore, dont know abt other cities. Started using Hopr as a Host, I think its a good app, saved quite a bit last month. Didn’t expect to enjoy carpooling, but it’s cheaper and pretty decent actually. I guess we need more people to join otherwise dont know how to reduce the traffic madness. I’ve tried Quick Ride before and gave up on carpooling completely. Hopr feels faster, smoother and less buggy. Can confirm: Hopr saved me money, patience, and a few grey hairs. Met some great people, saved a bunch on commute, worth trying i think --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*