# HopSkipDrive — user reviews > 158 indexed App Store user reviews of HopSkipDrive by HopSkipDrive Inc, rated 4.80/5 from 9,014 ratings. - Source: https://appshunter.io/ios/app/hopskipdrive/id950823144/reviews - App overview in markdown: https://appshunter.io/ios/app/hopskipdrive/id950823144.md - Rating breakdown: 5★ 8,096 · 4★ 457 · 3★ 167 · 2★ 64 · 1★ 230 ## What do users think of HopSkipDrive? Overall sentiment: negative **Pros** - 👍 Great communication - 🚀 Excellent safe service - 🚀 Wonderful transportation service - 🚀 Lovely service - 🚀 Convenient and intuitive app - 🚀 Friendly and courteous drivers - 🚀 Drivers pick up and drop off safely **Cons** - 🐛 Unreliable service - 🐛 Drivers often late or no-show - 🐛 Inconsistent and unpredictable service - 🐛 Expensive for short trips - 🐛 Predatory and dangerous drivers - 🐛 Terrible customer service and communication - 🐛 Drivers do not follow instructions - 🐛 App has bugs and issues - 🐛 Charges fees for issues out of user's control **Commonly reported bugs** - App login issues - Location tracking not working - Incorrect ride scheduling - Inability to delete old locations **Most requested features** - Live tracking of rides - Ability to rate and favorite drivers - Shorter notice for booking rides - Kids version of the app - Tipping option for drivers ## Newest reviews (12 of 158) ### 3/5 — Service is great, app not so much *2026-05-18, version 4.0.5* We love having HSD drivers and a trusted service. The app needs some basic usability fixes when setting up and managing rides. ### 5/5 — Safe Ride *2026-05-14, version 4.0.5* HopSkipDrive service is excellent. Such a safe way to get your children to school plus they’re always on time. ### 5/5 — Amazing! *2026-04-24, version 4.0.4* This is an amazing program! I am very greatful and appreciative for a company like this. They are very secure and detailed about time, location, pick up and drop off. 10/10 ### 2/5 — Never any rides available *2026-04-19, version 4.0.4* I began using this rideshare service based on a recommendation, but it has been a frustrating experience. Out of numerous attempts, I have only secured four rides due to constant driver shortages. The pricing is steep—$18 for less than three miles—and booking in advance does not resolve the availability issues. After speaking with customer service, I learned that school district students are prioritized, and confirmed private rides may be cancelled to accommodate them. This explains my recent cancellations, which were previously blamed on technical glitches. While other apps are even more expensive, Uber remains a more affordable and reliable alternative. Ultimately, this service has not met my expectations. ### 5/5 — Awesomeness!!! *2026-04-04, version 4.0.4* Very pleasant cheerful and super polite. Beautiful personality.🌹🙏😇 ### 3/5 — Essential but difficult *2026-03-06, version 4.0.2* Provides an essential service. Most drivers are great. The app works well when it works. It can be VERY hard to set up because of both app limitations and rules set by school districts about who owns the account and therefore who can sign up for and edit rides. My account disappeared several times and i spent months without access to the app. (Somehow getting divorced caused a problem? Or ...? I'm still not sure what the issue was.) ### 5/5 — Muy bien *2026-03-06, version 4.0.2* Todo bien ### 3/5 — Be Prepared *2026-03-02, version 4.0.2* I recently had surgery and I have to use this service to get my son back and forth to school until I can do it on my own. Well they can get him there but not back home. I have to pick him myself which is so painful due to where we live dealing with pot holes and speed bumps. This is unacceptable to be charging my card ahead of time to only have to reverse the charges. Now once again I have to go get my son. ### 5/5 — Zero worries *2026-02-09, version 4.0.1* Excellent ### 5/5 — Perfect solution *2026-01-26, version 4.0.1* We enjoy our service from HopSkipDrive. It’s just what we needed. Our special needs young children arrive to and from school now safely and on time. ### 5/5 — Great and safe alternative school transmission for kids. *2026-01-16, version 4.0.1* Great and safe alternative school transmission for kids. ### 5/5 — North Tech *2026-01-09, version 4.0.1* Your Company Is Awesome My Son Emmanuel Got Home Safe From North Tech ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible late company *2026-08-20, version 4.0.9* These people are always late. By an hour. Every. single. day. ### 1/5 — Great drivers, horrible management *2026-08-11, version 4.0.8* Drivers are great people being underpaid by corporate greed. Headquarters in California, always difficult talking to anyone with knowledge and authority to change anything. ### 1/5 — Problem with app *2026-05-05, version 4.0.5* This app is giving me issues I have never had I’m unable to manage my daughter rides it keeps giving an error message never had issues with app up until today and yes the app has been updated and same issues ### 1/5 — Great drivers, horrible management and often late *2026-03-30, version 4.0.4* If you don’t mind being late, a great service! ### 1/5 — Lack of Communication *2026-01-27, version 4.0.1* The app was great and provides a great service until we got a notice that the service in our area will be discontinued with less than a week notice. ### 1/5 — Not reliable *2025-12-08, version 4.0.1* They show up 30+ minutes late almost every day, different driver and car every day. ### 1/5 — Horrible and disorganized. *2025-12-05, version 4.0.1* I have been using this app for several months and I truly cannot put into words how much I hate it. Prices are UNREASONABLY high. I’ve resorted to using a nanny when I can, but sometimes, I still need to use it when she’s not available. I DREAD THE DAYS I HAVE TO USE THIS APP. Drivers almost never follow the instructions and are never in the right spot to pick my child up from school. Then, they would try to charge me a late fee, when they were the ones late for pick up. Literally every time I try to use this app, there is always some issue. The fair seems to go up every other week. They charge you still, when you cancel a ride. (God forbid your child is ill and doesn’t go to school that day ) apparently you will still be charged the full amount ! and drivers are always late and/or cancel last minute. My daughter has been left standing outside multiple times. Now today, I had her scheduled to be picked up at 4 PM and the driver canceled at 3 PM, leaving a new driver on the way, arriving at almost 5 PM. This is unacceptable. This is supposed to relieve stress for parents and all it has done is the complete opposite. I truly wish there were other companies that provided this service, because my experience with this company has been horrible and I would avoid using it altogether if I could. I STRONGLY DO NOT RECOMMEND this company ### 1/5 — Same problem…can’t register *2025-12-04, version 4.0.1* This seems like just the solution our family is looking for, but similar to another recent review, I cannot register. The app claims my number is in the wrong format, even though the app auto-formats as I enter it. HopSkipDrive, y’all, I’m trying to give you my money but can’t even get started, I’m about to move on….. ### 1/5 — Can’t even register *2025-12-02, version 4.0.1* The local school district is using this to transport my child for school. They haven’t started yet but they sent me a bunch of texts and I downloaded this app and I can’t even get past the part where I enter my phone number. I get some error about serialization and something about format error. All I did was enter my number and the app formats the damn thing ### 1/5 — Fraud *2025-10-04, version 3.9.9* This app is a fraud. It cancels rides last minute and still charges me. And there’s no customer service to speak of for any issues whatsoever. And when my kid had to wait for the driver to arrive, it charged me a wait time penalty. So the customer is penalized for waiting for the driver. What a joke! Again, there’s no way to dispute any of the wait fees. ## Most praised reviews (10 highest-rated) ### 5/5 — My savior! *2026-08-19, version 4.0.9* We only have one family car and the dreaded anti-parent LATE START schools are doing now was a huge conflict until I heard about HopSkipDrive. How many working parents can wait until 8:45am to get their kids to school? Just insanity! My district has 0 busses and the only option for late start days is an on site daycare that excludes and discriminates against kids who come in to the school after kindergarten. My child started in first grade so they cannot attend the only before school daycare they provide. Can’t get into the daycare even if you’ve been enrolled at the school for years! I would probably be forced into homeschooling if I did not have this service due to the attendance problems that the schools themselves create. This service is extremely valuable and should be implemented everywhere. ### 5/5 — Huge help!!! *2026-08-18, version 4.0.9* I was at a real loss for how to manage working and getting my son home from school. We live outside of our school district so there are no school offered busses or other parents going our way. This app has been a lifesaver!! So far we’ve got two rides under our belt and both have gone perfect. Not sure what I was going to do without this app!! ### 5/5 — My new go to! *2026-08-06, version 4.0.8* I was nervous because my granddaughter is young, but Laura made our first HopSkipDrive experience absolutely perfect. She was early, brought a booster seat, and was incredibly professional. My granddaughter felt safe and comfortable…she said she wants a ride from HSD every day. ### 5/5 — Muy buena aplicación *2026-07-24, version 4.0.7* Muy buena esta aplicación hasta horita muy puntuales y muy respetuosos los choferes exelente la recomiendo ### 5/5 — Great center for treatment *2026-07-10, version 4.0.6* Highly recommended this place, they take care of the kids really good give them the treatment. They need the stuff really friendly, a professional. ### 5/5 — Felt safer *2026-06-16, version 4.0.6* This was our first experience using the service for my oldest daughter, and I felt significantly safer than I would have using a traditional rideshare. As a parent, the added screening and child-focused approach provided a level of comfort and peace of mind that is hard to put a price on. I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent. My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better. Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter. ### 5/5 — My new go to! *2026-06-16, version 4.0.6* I was nervous because my granddaughter is young, but Laura made our first HopSkipDrive experience absolutely perfect. She was early, brought a booster seat, and was incredibly professional. My granddaughter felt so safe and comfortable that she wants to ride with Laura every day! ### 5/5 — Service was great and the driver was wonderful *2026-05-20, version 4.0.6* The service was great and the driver was wonderful ### 5/5 — Thank You For All You Do *2026-05-18, version 4.0.5* I love hop skip drive ! The communication with support and the drivers are top tier ! I never have to worry about my child’s safety because of the gps tracker ! You can follow your child’s location through the app and also communicate with the driver. The drivers are always friendly and on time ! The few technical difficulties I did have within the app I was able to reach out to support to be able to get assistance !! Thank you so much hop skip drive for your services and to the drivers that makes sure our children arrive safely to their destination!!! ### 5/5 — App no easy to log in *2026-05-16, version 4.0.5* You need to update your app and make it easy to log in, otherwise is a good app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*