# Horizon Blue — Horizon Blue Cross Blue Shield

> Health plan management and care access for Horizon members. (iPhone/iPad app by Horizon Healthcare Services Inc.)

- Source: https://appshunter.io/ios/app/horizon-blue/id1356335647 (this page in markdown: same URL + `.md`)
- Developer: [Horizon Healthcare Services Inc](https://appshunter.io/developer/482349257)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.80/5 from 77,434 App Store ratings · 151 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.4 · 88 MB
- Languages: American English
- Released: 2018-09-07
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/horizon-blue/id1356335647/reviews.md

## What is Horizon Blue?

The Horizon Blue app makes it easy to access your health plan information. Plus you can find care and connect with Horizon member services. The app is intended for use by Horizon members. Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. 
 
 The Horizon Blue app is free and lets you: 
 
• View your benefits and coverage details. 
• Visit with a doctor 
• View, download and share your ID card 
• Find in-network doctors, hospitals and other health care professionals  
• Track your out-of-pocket costs 
• Submit medical claims

## Key features

- View benefits and coverage
- Connect with doctors virtually
- Access and share ID card
- Find in-network providers
- Track out-of-pocket costs
- Submit medical claims

## What do users think of Horizon Blue?

Overall sentiment: negative

**Pros**

- 👍 Convenient app features
- 🚀 Quick access to insurance information
- 💡 Helpful nurse chat option
- 🔒 Secure with ID card sharing

**Cons**

- 🐛 Frequent app crashes
- 🔍 Unreliable provider search
- 💳 Issues with payments and billing
- 🕰️ Slow app performance

**Commonly reported bugs**

- Login issues with passcode/biometrics
- Inability to upload documents/photos
- Telehealth feature not functioning
- Incorrect/outdated provider information

**Most requested features**

- Add Face ID/Touch ID login
- Improve doctor/provider search
- Streamline payment process
- Provide more detailed coverage information

## Recent user reviews (10 of 151)

All indexed reviews: https://appshunter.io/ios/app/horizon-blue/id1356335647/reviews.md

### 1/5 — Terrible

*2026-08-25, version 3.10.1*

I try to schedule an appointment. They get the schedule set and they send me the wrong address so I try to do it on the phone I get connected. I hear nothing. Last minute we get to speak, the call disconnects us both with no way of calling back. I want the money I put down on that back you greedy pigs

### 5/5 — Can’t open

*2026-08-08, version 3.10.1*

After the update 3 days ago , it’s worse than before - can view anything and no dashboard?? Fix again !!!! I use this a lot !!!!

### 5/5 — Hell yeah

*2026-07-24, version 3.9.0*

It does what it needs to do

### 1/5 — Recent update made the app worse

*2026-07-15, version 3.9.0*

The most recent update took out an essential feature: the notification section to see which claims were recently processed. Now it’s impossible to know which claims were just processed, as sometimes claims take months to go through.  Leave it to Horizon to take out a basic feature that gave users an easy way to view their recently processed claims.

### 1/5 — Ability to Save EOB Removed

*2026-04-30, version 3.8.0*

I guess Horizon decided it was a little too convenient that you could save your Explanation of Benefits right from the app. So they removed the feature. How lovely.

### 3/5 — Hard to find out of network provider in my claim

*2026-04-24, version 3.7.0*

Would love to flag out of network HCPs so I’m not overpaying

### 5/5 — Support

*2026-04-10, version 3.7.0*

Ken and everyone who assisted me when I had to set up a new plan when my husband went on Social Security has been fantastic. Getting the payment moved to the new account when the incorrect payment was taken by automatic withdrawal fir my cancelled plan and to remove my email so I could use it with my new policy was so easy once I explained my needs. I really appreciate the call backs during each step of the process as I am very ill with a chest cold at the worse time possible. Thank you very much.

### 1/5 — Terrible app, huge time waster

*2026-02-15, version 3.6.0*

Attempting to search for a provider on this app is an exercise in extreme frustration. Backtracking from the detail section on any provider often results in being booted completely from a search, requiring a brand new search to be run, taking one then to the beginning of a provider list anew... again, and again. In 20 minutes I've gotten almost nowhere. Unbelievable that the people at Horizon allowed this app to be published as is.

### 5/5 — Salud

*2026-02-02, version 3.6.0*

Excelente

### 3/5 — Pay method

*2026-01-30, version 3.6.0*

I like if can pay with PayPal o Apple Pay

## Frequently asked questions about Horizon Blue

### What does the Horizon Blue app do?

The Horizon Blue app allows Horizon members to easily access their health plan information. You can view your benefits and coverage details, find in-network doctors and other healthcare professionals, and track your out-of-pocket costs. It also facilitates submitting medical claims and connecting with Horizon member services.

### What are the key features of the Horizon Blue app?

Key features include viewing your benefits and coverage, visiting with a doctor virtually, accessing and sharing your ID card, finding in-network providers, tracking out-of-pocket costs, and submitting medical claims. The app aims to simplify health plan management for its users.

### Is the Horizon Blue app free to use?

Yes, the Horizon Blue app is free to download and use. While the app itself is free, it is designed for Horizon members to manage their existing health insurance plans. There are no direct costs associated with using the app's features for plan management.

### Who is the target audience for the Horizon Blue app?

The Horizon Blue app is specifically intended for use by individuals who are members of Horizon Blue Cross Blue Shield health plans. It provides a convenient way for these members to access their health plan information and manage their healthcare services.

### How can I find doctors using the Horizon Blue app?

You can find in-network doctors, hospitals, and other health care professionals directly through the Horizon Blue app. The app allows you to search for providers within your network, making it easier to access the care you need.

## Version history (last 5 releases)

### 3.10.1 — 2026-08-04

Bug fixes

### 3.10.0 — 2026-07-26

Bug Fixes.

### 3.9.0 — 2026-06-13

Bug Fixes.

### 3.8.0 — 2026-04-25

Search for covered benefits, view EOB documents on the app in landscape mode, and bug fixes.

### 3.7.0 — 2026-03-07

Bug Fixes.

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## More apps by Horizon Healthcare Services Inc

- [Horizon Emergency Preparedness](https://appshunter.io/ios/app/horizon-emergency-preparedness/id1383303645)
- [Horizon NJ MyCare](https://appshunter.io/ios/app/horizon-nj-mycare/id1616034972)
- [Braven Health NJ Medicare](https://appshunter.io/ios/app/braven-health-nj-medicare/id6496508081)
- [Horizon MyWay](https://appshunter.io/ios/app/horizon-myway/id6758410262)

All apps by Horizon Healthcare Services Inc: https://appshunter.io/developer/482349257

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*