# Horizon NJ MyCare — user reviews > 82 indexed App Store user reviews of Horizon NJ MyCare by Horizon Healthcare Services Inc, rated 4.90/5 from 8,973 ratings. - Source: https://appshunter.io/ios/app/horizon-nj-mycare/id1616034972/reviews - App overview in markdown: https://appshunter.io/ios/app/horizon-nj-mycare/id1616034972.md - Rating breakdown: 5★ 8,269 · 4★ 442 · 3★ 126 · 2★ 23 · 1★ 113 ## What do users think of Horizon NJ MyCare? Overall sentiment: negative **Pros** - 💕 Useful app - 😊 Awesome tool - 🙌 Convenient app - 🔥 Amazing for quick info **Cons** - 🤯 App doesn't work - 🔒 Can't login - 🐛 App crashes - 🤖 Technical issues - 🤷‍♀️ Outdated provider info - 🚫 Useless app **Commonly reported bugs** - Keeps asking to update app even when updated - Login issues - says username/password incorrect - App won't open, says need to update - Account info not showing correctly **Most requested features** - Add ability to add children to parents' account - Improve app to allow parents to change kids' PCP and do other tasks ## Newest reviews (10 of 82) ### 3/5 — Must add Children list too *2026-01-21, version 2.6.0* The app is really great and easy use. However, must add children accounts it’s easy for every parent to generate their account information. ### 3/5 — Must add Children list too *2025-12-02* The app is really great and easy use. However, must add children accounts it’s easy for every parent to generate their account information. **Developer response:** Hi Aleya! Your suggestion will be shared with our business area! ### 5/5 — Review *2025-08-11, version 2.2.0* Thanks for the app because now is better like that . To be calling take too long waiting. This is very good ideas to have an app . Thanks again ### 1/5 — Can’t sign in *2025-04-01, version 2.0.12* I’ve been trying over and over and over again to sign in, and it will not let me vary frustrating ### 1/5 — Won’t let me login *2025-04-01, version 2.0.12* Registered an account with them only to be told that my login information is incorrect. I tried resetting my password and double-checking my username but I keep getting an error. ### 5/5 — Don’t pass it up 😘 *2025-03-18, version 2.0.11* It’s one of the best apps! ### 1/5 — App won’t let you log in *2025-03-02, version 2.0.10* App won’t let you log in but I can log into website with no issues. Fix the useless app. ### 1/5 — Wont let me sign in *2025-01-24, version 2.0.9* I changed my password, and it’s still telling me I’m user name and password are wrong, so I say I forgot my username it sends it to me and I have it correct. But I can not login ### 5/5 — App *2025-01-22, version 2.0.9* I live this app so helpful ### 1/5 — Does not work!! *2025-01-22, version 2.0.9* I’ve deleted and reinstalled this app multiple times can’t access my account either throw here or the site. From the beginning I get a error message and to try later any way I do it. Even when I change my password. Fix the issue with your site there is no point in having one if it’s never working. ## Most critical reviews (10 lowest-rated) ### 1/5 — not accessible *2026-08-25, version 2.11.1* it’s cool to have the card in you but everything is a hassle and it’s so clunky when trying to find a doctor. not like insurance cares about making things easy… ### 1/5 — Update *2026-07-25, version 2.10.0* Even if the app is up-to-date, it still keeps saying Update the app to use it . ### 1/5 — 0 results *2026-06-02, version 2.9.0* Bug fix created a big problem ### 1/5 — stuck at email *2026-05-20, version 2.9.0* stuck at email part. don’t want to call the number due to times and no verification code sent. ### 1/5 — Are you enjoying this app? *2026-03-12, version 2.8.0* Can’t create a username with your email address if it has a period before the at sign. Y’all should get that fixed. ### 1/5 — Doesn’t work *2026-03-02, version 2.7.0* Been trying to log into this app numerous times and keep getting told my login info is inaccurate—but it’s not since I can log on the website just fine. ### 1/5 — Logging In *2026-01-08, version 2.6.0* App does not recognize User Name and/or Password. Consistently prompts to create a new password, and then gives the same error message. Does not recognize Username or Password. Reported to Customer Service over two weeks ago, still broken. ### 1/5 — Glitch *2025-11-14, version 2.4.0* A while back I called tech support because I couldn’t use my username and password from the website on the app. Never fixed. Today, I tried to reset the password on the app. I did successfully change the password but when I try to signin it doesn’t recognize me. I deleted and re-added the app, did another forgot password. I believe the glitch is caused because I previously had regular Horizon BCBS. ### 1/5 — Don’t trust anyone in healthcare 🥰 *2025-10-15, version 2.3.1* 💜💜💜💜💜💜💜💜💜💜💜😔🥺🫩 ### 1/5 — Terrible *2025-06-04, version 2.0.15* No filter for location. You have to look through over 4500 names to find a location near you. Who is responsible for that? ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent 👌 *2026-08-24, version 2.11.1* It’s a lot easier to navigate; the updates were well thought out and it shows 🤗 ### 5/5 — Thx *2026-08-17, version 2.11.1* Thank you🫡 ### 5/5 — Thumbs up *2026-08-12, version 2.11.1* Easy to use no complications ### 5/5 — Nueva experiencia *2026-06-19, version 2.10.0* Muy buena atención y orientaciones ### 5/5 — Excellent *2026-04-08, version 2.8.0* Easy to use ### 5/5 — Horizon *2026-01-23, version 2.6.0* I like this app ### 5/5 — Thankful *2026-01-01, version 2.6.0* So thankful for Horizon BC and BS and their user app.. it makes things so much easier. ### 5/5 — Great app *2025-12-15, version 2.6.0* The app is easy to use and keeps me up to date on my account. Ty ### 5/5 — Muy Buena *2025-11-05, version 2.4.0* Excelente ### 5/5 — Ease of use *2025-09-01* Everything is so easily accessible no page slow load ups or delays haven’t seen any crashes everything is right there **Developer response:** Thank you for the positive feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*