# Hormuud Agent

> Business app for managing ADSL+ support tickets and customer inquiries. (iPhone/iPad app by Hormuud Telecom Somalia inc.)

- Source: https://appshunter.io/ios/app/hormuud-agent/id6737763555 (this page in markdown: same URL + `.md`)
- Developer: [Hormuud Telecom Somalia inc](https://appshunter.io/developer/1540954638)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 12.0 · 49 MB
- Languages: English
- Released: 2024-11-17
- Data updated: 2026-07-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hormuud-agent/id6737763555/reviews.md

## What is Hormuud Agent?

Experience seamless ADSL+ support with our powerful ticketing app designed for agents and customers alike. With a user-friendly interface, you can efficiently manage customer inquiries and technical issues.

Key Features:

Create Tickets: Quickly generate support tickets for customer issues, ensuring nothing falls through the cracks.
Manage Tickets: View and organize all tickets in one place, making it easy to track progress and follow up on open requests.
Resolve Issues: Agents can update and resolve tickets efficiently, providing customers with timely solutions.
Customer Lookup: Search for specific customer ADSL numbers to identify and troubleshoot problems quickly.
Real-Time Notifications: Stay informed with instant updates on ticket status, ensuring proactive support.

## Key features

- Create support tickets
- Manage and organize tickets
- Resolve customer issues
- Customer ADSL number lookup
- Real-time ticket notifications


## Frequently asked questions about Hormuud Agent

### What is Hormuud Agent used for?

Hormuud Agent is a business application designed to manage ADSL+ support tickets and customer inquiries. It helps agents efficiently create, track, and resolve technical issues for customers.

### Is Hormuud Agent free to use?

Yes, Hormuud Agent is available for free. The app is priced at 'Free' and does not have any associated costs for download or use.

### What platforms is Hormuud Agent available on?

The provided data indicates the app is available for mobile devices. Its specific platform compatibility (iOS, Android) is not detailed, but it is designed for mobile use.

### How often is Hormuud Agent updated?

Hormuud Agent was last updated on 2025-08-12 with version 1.0.2. This suggests a recent update, and the developer may provide regular updates based on user feedback and system needs.

### What is the age rating for Hormuud Agent?

Hormuud Agent has an age rating of 4+. This indicates it is suitable for users of all ages and does not contain content inappropriate for children.

### How does Hormuud Agent help with customer issues?

Hormuud Agent allows agents to create tickets for customer issues, view and manage all tickets in one place, and resolve them efficiently. It also includes a customer lookup feature for specific ADSL numbers.

### Does Hormuud Agent provide real-time updates?

Yes, Hormuud Agent features real-time notifications. This ensures users stay informed about the status of tickets, enabling proactive support and timely communication.

### What is the user feedback like for Hormuud Agent?

Hormuud Agent has received a rating of 5.0 stars from 1 rating. This indicates a highly positive initial user reception based on the available data.

## Version history (last 1 release)

### 1.0.2 — 2025-08-12

Changed the barcode scan trigger from a fixed button to a floating action button for easier access

## More apps by Hormuud Telecom Somalia inc

- [Hormuud C-Care](https://appshunter.io/ios/app/hormuud-c-care/id1546048333)
- [My Hormuud](https://appshunter.io/ios/app/my-hormuud/id1548251007)
- [Nasiye CRBT](https://appshunter.io/ios/app/nasiye-crbt/id6736693458)

All apps by Hormuud Telecom Somalia inc: https://appshunter.io/developer/1540954638

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-08.*