# Horseshoe Online Casino — user reviews > 308 indexed App Store user reviews of Horseshoe Online Casino by Computerized Bookmaking Systems, Inc., rated 4.50/5 from 7,063 ratings. - Source: https://appshunter.io/ios/app/horseshoe-online-casino/id1534017685/reviews - App overview in markdown: https://appshunter.io/ios/app/horseshoe-online-casino/id1534017685.md - Rating breakdown: 5★ 5,784 · 4★ 461 · 3★ 174 · 2★ 79 · 1★ 565 ## What do users think of Horseshoe Online Casino? Overall sentiment: negative **Pros** - 🚀 Great variety of slot games - 💰 Decent payouts and winnings - 👍 Easy to deposit and withdraw - 🎨 Nice app interface and design **Cons** - 🐛 Frequent app crashes and glitches - ⏱️ Slow withdrawal processing times - 🔒 Strict verification requirements for withdrawals - 💸 Misleading bonus and promotion terms - 🚫 Difficulty in getting winnings paid out **Commonly reported bugs** - Geo-location issues preventing gameplay - Bet placement and tracking problems - Freezing and loading issues with the app **Most requested features** - Improve customer support responsiveness - Add more sports betting options - Implement instant withdrawal functionality - Provide clearer bonus and promotion details ## Newest reviews (10 of 308) ### 3/5 — Horrible customer service *2026-08-22* I love playing here but if you ever have an issue don’t expect good customer service. I’m an elite diamond member and whenever I have to reach out to them, you would think that I would get good customer service, but they always say they have to get back to me and they never get back to me. If it’s involving a promotion where I have free spins. I lose the free spins and I lose the money if there’s ever an issue with this game that I’m playing. It’s kind of sad and I don’t know why I continue playing on here but I do because I keep hoping that their customer service will improve. **Developer response:** We are truly sorry to hear about your experience. We take customer service seriously and will pass on your feedback to the relevant team for improvement. Thank you for your loyalty and patience. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form ### 3/5 — Decent casino/awful distributing promotions *2026-08-11* Could use a better layout. What I don’t like is how they take 3-5 days to load winnings from a promotion. Whenever another casino has a leaderboard promotion or something like a reward credit multiplier, your winnings are either loaded immediately after winning, or following day. With horseshoe, you never know. Rarely is it the following day, usually 3-5 days after promotion ends, you truly never know when. Why do you guys take days to load these and it’s not even consistent. For example, I opted into a reward credit multiplier day on Friday. Ended Friday midnight and another leaderboard contest ended midnight two nights ago on Sunday. It’s Tuesday evening already. Sometimes they land in your account Monday, sometimes Tuesday, last week wasn’t until Friday. Do better with this. No other online casino makes you wait multiple days just to add winnings. It should automatically load immediately after it ends. **Developer response:** We are sorry for any inconvenience caused. Thank you for sharing your feedback, we will pass it on to the relevant team for review and improvement. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form ### 2/5 — Stay away *2026-07-29, version 8.4.0* When I started off, they were great small wins, recently all they do is take money, you don’t even get back $20 so be careful they pull you in and get your money!! I would never refer them ### 3/5 — HOSTED VIP DIAMOND ELITE *2026-07-11, version 8.3.0* My experience has been straight garbage for months now and they do not care at all. They drastically changed everything about my experience. Every single deposit is lost instantly without a single fair return to player or payout or anything but seconds of play. I am a hosted vip anywhere I play and the same exact games are available everywhere. They play just fine literally everywhere but here. You used to provide something in return for my hard earned money regardless of if I won or not. I am no longer provided anything or any value of any kind whatsoever in any way shape or form. Like come on why would I or anyone else deposit $500 or $1000 or $10000 if your games are going to prove they will now take me for $5 or $10 instantly without a single return or fair return to player or even a chance of winning. It is clear the payouts have been capped and restricted if they do come. I am being “throttled” until this stops and you can prove otherwise there is no chance I keep playing here like I once did. You no longer provide me anything at all but losses and only seconds of play for my deposits regardless of game or type or denomination or how much the deposit is. My experience was drastically changed for no reason, or no reason they will admit to. The same amount of money deposited anywhere else and or before my experience was changed always lasts 10-100+ times longer than it does here now. That is why you are losing players like me. You make it so obvious APPARENTLY A STATE SANCTIONED SCAM according to their support that’s the only answer I get it’s approved by the state. I do NOT understand this???? ### 1/5 — Deceptive Bonus Offers *2026-06-28, version 8.2.0* They don’t advertise you must make a 250.00 wager to get a measly 10.00 bonus play after you make a deposit. They then take the money you deposited even if you didn’t play it because they tied your deposit with the offer. In other words, it’s a scam called a bait and switch. No other casino does that period. ### 1/5 — EXTREME CAUTION (SCAM SITE) *2026-06-25* DO NOT RISK IT! Submitted a deposit almost 3 days ago now, Interact and my bank confirm a successful deposit. Horseshoe claims they haven’t received anything, and that interact is holding the money keeping it pending in the system. This is from a supposed manage. Anyone who uses interact knows they do not hold fund either the senders bank or recipients bank holds it. Both my bank and interact confirmed that horseshoe received the money. They have literally just stolen $150 and act like they have no idea what I am complaining about. **Developer response:** I'm so sorry to hear about your experience, that sounds incredibly frustrating. I would recommend reaching out to your bank again for further assistance and escalating the issue with the app's support team. I'll make sure to pass on your feedback as well. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form ### 1/5 — Terminated *2026-06-24, version 8.1.2* I logged on one day and my account was terminated. I didn’t do anything wrong. ### 1/5 — DO NOT EVER DEPOSIT HERE. *2026-06-21, version 8.1.2* Deposited 3 TIMES. Never played on this app before. Lost 3x. SLOTS ARE RIGGED. Promos are trash. Caesars casino in general, trash. Burn your money instead. You will not win here. You will ‘win’ if you deposit 5x or more and it’ll always be much less than you deposit. Shameful. Hope they get investigated and shut down. ### 1/5 — Have never won. I love the casino just no payouts or bonuses unheard of horrible platform *2026-06-15, version 8.1.1* Update—why is so hard to give bonuses 3 weeks and I played several games and not 1 bonus…. Lost over $600 today and no matter what game I played no bonus. Just plain horrible. What does it take to get bonuses. I have not had one on any game for days??? Give bonuses so people can try and win and make it fun as much as I have lost. I don’t get bonuses, free promotions, and have never won anything on here. Every spin you lose Let people win sometimes!!! No bonus in hours unreal how they don’t let you win anything every spin This is unfair play. I know you won’t win all the time but to lose every spin is unheard of.. And give bonuses. I pla too much to lose all the time regularly like other casinos This casino is the hardest to win or get bonuses on. I played and lost $300 today and didn’t receive one bonus. I kkkw you won’t win all the time but to not get a bonus is unheard of. Unlose my machine and release bonuses. Every game I play no bonuses come Bonuses regularly would be nice ### 1/5 — App is broken crashing on launch( fix the app) *2026-06-06, version 8.0.0* Seems to me I won too much money, now your making my app crash, started crashing right after I won and withdrew that win, your total garbage fix the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t verify different ids *2026-08-19* Only option is drivers license, you’re not able to verify with a passport **Developer response:** We apologize for the inconvenience. Rest assured, we will pass your feedback along to our team for further review and consideration. Thank you for bringing this to our attention. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form ### 1/5 — Promotions are Grimy! Support will not help you. *2026-07-18, version 8.3.0* Be careful. You may not get the spins you are promised if you opt in to multiple promos at the same time. Wagers go towards “the promotions in the order you opted in” Support will not help you. ### 1/5 — Scam *2026-07-16, version 8.3.0* WORST ONLINE SCAM EVER!!!! ### 1/5 — Real bad *2026-07-13, version 8.3.0* Two days and thousands of spins. Not one hit over 8 dollars. Bonuses are way less frequent and pay exponentially less than almost any other casino app. ### 1/5 — Have never won. I love the casino just no payouts or bonuses unheard of horrible platform *2026-07-11* Update—why is so hard to give bonuses shouldn’t be hard to win something sometimes. 3 weeks and I played several games and not 1 bonus…. Lost over $600 today and no matter what game I played no bonus. Just plain horrible. What does it take to get bonuses. I have not had one on any game for days??? Give bonuses so people can try and win and make it fun as much as I have lost. I don’t get bonuses, free promotions, and have never won anything on here. Every spin you lose Let people win sometimes!!! No bonus in hours unreal how they don’t let you win anything every spin This is unfair play. I know you won’t win all the time but to lose every spin is unheard of.. And give bonuses. I pla too much to lose all the time regularly like other casinos This casino is the hardest to win or get bonuses on. I played and lost $300 today and didn’t receive one bonus. I kkkw you won’t win all the time but to not get a bonus is unheard of. Unlose my machine and release bonuses. Every game I play no bonuses come Bonuses regularly would be nice **Developer response:** We're sorry to hear about your experience. It sounds frustrating not to receive bonuses, we'll pass along your feedback to the team. We hope your luck turns around soon! https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form ### 1/5 — Scam Horrible *2026-07-10, version 8.3.0* It doesn’t matter how much money you load on this app they will not allow you to win and when you chat with the app there customer service is horrible they don’t treat there players right if I could give no stars I definitely would not worth no stars let people win sometimes ### 1/5 — Misleading promo offer *2026-07-07, version 8.3.0* When I signed up I signed up off an instagram add saying you will receive 500 bonus spins little did I know that you have to input a code upon registration. Furthermore the code wasn’t even on the instagram add saying so how am I supposed to find it. Overall just scammy stay away play the bigger apps like DraftKings. ### 1/5 — Scam *2026-07-03, version 8.2.0* This is not a real online casino. This is just a scam no such thing as winning. Do not download. ### 1/5 — Terrible app format *2026-07-03, version 8.2.0* The way they display the games makes me never wanna play this casino. The same 20 games have neen on the screen for 5 months. And there is no way to see them all. Why they made this change im not sure. But i am sure that i and everyone else hates it. ### 1/5 — Have never won. I love the casino just no payouts or bonuses unheard of horrible platform *2026-06-29, version 8.2.0* Update—why is so hard to give bonuses shouldn’t be hard to win something sometimes. 3 weeks and I played several games and not 1 bonus…. Lost over $600 today and no matter what game I played no bonus. Just plain horrible. What does it take to get bonuses. I have not had one on any game for days??? Give bonuses so people can try and win and make it fun as much as I have lost. I don’t get bonuses, free promotions, and have never won anything on here. Every spin you lose Let people win sometimes!!! No bonus in hours unreal how they don’t let you win anything every spin This is unfair play. I know you won’t win all the time but to lose every spin is unheard of.. And give bonuses. I pla too much to lose all the time regularly like other casinos This casino is the hardest to win or get bonuses on. I played and lost $300 today and didn’t receive one bonus. I kkkw you won’t win all the time but to not get a bonus is unheard of. Unlose my machine and release bonuses. Every game I play no bonuses come Bonuses regularly would be nice ## Most praised reviews (10 highest-rated) ### 5/5 — Say their good Luck! *2026-07-25, version 8.4.0* Hoping the luck of thee Irish is with me! ### 5/5 — Amazing *2026-07-24, version 8.4.0* They have an amazing assortment of games available to all players. ### 5/5 — Excellent promos *2026-07-11, version 8.3.0* So many promos! Great chances to win and i love how this and Caesar’s are connected ### 5/5 — Good casino *2026-07-08, version 8.3.0* 10/10 ### 5/5 — Done *2026-06-27, version 8.2.0* Done ### 5/5 — Definitely rigged *2026-06-25, version 8.2.0* I’m not sure but when you don’t give any wins or bonuses people are not gonna want to come back and play so your doing a great job at keeping people away from your site I cannot give any better of a review because I never had any ### 5/5 — Love it *2026-06-25, version 8.2.0* Great app, awesome game choices, fast withdrawals, love it!!! ### 5/5 — A+ *2026-06-18, version 8.1.2* Great! And is fair! ### 5/5 — Do not play *2026-06-13, version 8.1.1* I’m not sure but when you don’t give any wins or bonuses people are not gonna want to come back and play so your doing a great job at keeping people away from your site ### 5/5 — Good rewards, decent wins *2026-06-12, version 8.1.0* I play them all here in Michigan, this one is on my top two favorites. Good rewards, deposit matches, can play awhile even on $25 bucks. Way better than most. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*