# Hostaway – Vacation Rental PMS — Manage Bookings & Guests

> AI-powered vacation rental management platform for professional short-term rental operators. (iPhone/iPad app by Hostaway.)

- Source: https://appshunter.io/ios/app/hostaway-vacation-rental-pms/id1237641501 (this page in markdown: same URL + `.md`)
- Developer: [Hostaway](https://appshunter.io/developer/1237641500)
- Category: Travel, Business
- Price: Free
- Rating: 4.30/5 from 436 App Store ratings · 359 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 84 MB
- Languages: American English, Dutch, French (France), German (Germany), Italian, Brazilian Portuguese, European Spanish
- Released: 2017-05-26
- Data updated: 2026-08-31
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/hostaway-vacation-rental-pms/id1237641501/reviews.md

## What is Hostaway?

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.

WHAT YOU CAN DO WITH HOSTAWAY
Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google)
– Real-time sync on availability, pricing, and calendars across all connected channels.
– Manage all reservations and conversations in one unified inbox.
– Automate 93% of repetitive guest communication with AI Replies.
– Increase earnings by 25%+ with Dynamic Pricing.
– Track performance with advanced reporting and insights.
– Self-serve Owner Portals and automated statements for professional, transparent owner reporting
– Connect your 200+ tools through powerful integrations.
– Create or connect your own direct booking website to cut OTA commissions
– Available in 6 languages (and growing!)

Everything works together, so you don’t have to.

WHY HOSTS CHOOSE HOSTAWAY
Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides:
– Award winning 24/7 phone support, with help always a call away.
– A comprehensive Help Center for self-service.
– A 97%+ customer satisfaction rating.
– Global, multi-language team coverage for local understanding.

When something matters, you get real help, fast.

GET STARTED
Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you.

## Key features

- AI-powered vacation rental management
- Sync listings across channels (Airbnb, Vrbo)
- Automate guest communication
- Dynamic pricing for increased earnings
- Unified inbox for reservations and conversations
- Direct booking website creation
- Owner portals and automated statements

## What do users think of Hostaway?

Overall sentiment: positive

**Pros**

- 🚀 Great features
- 👍 Excellent onboarding and customer support
- 💡 Powerful channel management capabilities
- 🔒 Reliable and secure platform

**Cons**

- 🐛 Occasional bugs and glitches
- 📱 Limited functionality in mobile app compared to web version
- ⏱️ Slow response times from support in some cases

**Commonly reported bugs**

- Notifications not working consistently
- Calendar view issues after recent updates
- Integration problems with certain OTAs

**Most requested features**

- Improved mobile app with more features
- Easier cancellation and refund process
- Better multi-property management tools
- Enhanced reporting and analytics

## Recent user reviews (10 of 359)

All indexed reviews: https://appshunter.io/ios/app/hostaway-vacation-rental-pms/id1237641501/reviews.md

### 1/5 — Don’t take their words for it

*2026-08-15, version 1.32.8*

Always double check their work while being onboarded. Our financial formals got screwed up and it costed us tens of thousands of dollars.

### 3/5 — Dark mode needed

*2026-07-25, version 1.32.5*

Design is not practical &  needs work. Feels cluttered and no option for dark mode. Hard to utilize in the field while competing tasks.

### 2/5 — Ask for full updates all the time

*2026-07-22, version 1.32.5*

Every time I open it it asks me to fully update the app. 
It also has issues updating availability in Airbnb which is an issue we have to escalate every time. Not sure if there are better alternatives though. Do your research.

### 1/5 — Few Improvements, Very Slow Customer Service

*2026-06-27, version 1.32.0*

Terrible onboarding. Clunky. Few improvements to note in years. Customer service for small issues is fine, except when it’s not. Anything larger or requiring escalation is non existent.

### 1/5 — Long time member

*2026-06-25, version 1.31.13*

Wish Hostaway didn’t exist, it’s a horrible company with awful support. They constantly raise prices despite not living up to expectations. If you actually look at the reviews you will see that they have new clients leave a review during the onboarding process. If you look only at reviews from longer term subscribers you will see that the vast majority wishes we made a better decision and stayed far away from Hostaway.

### 1/5 — Keeps getting better

*2026-06-07, version 1.31.9*

Easy to use. Would love to see the ability to add photos and rearrange photos in the app. Please consider.

### 1/5 — Major Billing and Cancelation Issues

*2026-05-20, version 1.31.4*

Avoid at all cost. We submitted a request for our Hostaway account to be deleted over two weeks ago. We deleted all the listings. Today they charged us. For everything. Logged in, magically the listings are back. Customer service is 0 help. Seriously. They can’t do anything. You have to wait on an email… which we’ve never gotten. Charging us $600 bucks for nothing insane.

### 5/5 — Simple format!

*2026-05-14, version 1.31.4*

My name is Cori and I am a housekeeper that uses Hostaway and I love it!  It is the easiest to read and gives me the basic information in a calendar format!

### 2/5 — Mehhh

*2026-05-13, version 1.31.4*

I was talked into switching to Hostaway and paying three times what I was paying with my previous PMS. All for the hope of having excellent service, so much for that. Looking to switch

### 1/5 — Horrible Experience

*2026-05-08*

Would definitely not recommend. They came to me with a very good sales pitch but after signing up with them i lost all revenue instantly. Ive been doing str for 8 years and wanted to increase my revenue but instead it dropped me to zero booking in 5 straight months. I usually get bookings during those times because i have regulars that show up but they contacted me saying they couldn’t find my property so they could book. I was buried in the algorithm so far that no one saw any of my 6 listings. I wanted out and they forced me to pay the remainder months of my contract and that was only after i harassed them for a month and half. I was better off using the sites individually even if i was getting less booking, its better than 0 bookings for 5 months across 6 listings. Communication was horrible as they take almost a week to return your “emails”. I would never ever go back and i dont suggest anyone to use them. Buyer Beware

**Developer response:** Hello,

Thank you for sharing this. Listing visibility and channel setup have a direct impact on bookings, and getting that right during onboarding is something our team focuses on from day one.

What you describe doesn't match what most Hostaway customers experience once their listings are properly connected. We'd like to understand what happened with your account and help where we can.

Please reach out to your CSM so they can review your setup and booking history with you. If you're unsure who your CSM is, email support@hostaway.com with your account email.

## Frequently asked questions about Hostaway

### What does Hostaway do?

Hostaway is an AI-powered vacation rental management platform designed for professional short-term rental operators. It helps users manage bookings across major channels, automate guest communication, sync listings, and boost direct bookings from a single, unified platform.

### What are the key features of Hostaway?

Key features include real-time sync of availability, pricing, and calendars across channels like Airbnb and Vrbo. It offers a unified inbox for reservations and conversations, AI-powered guest communication automation, dynamic pricing to increase earnings, advanced reporting, and self-serve owner portals.

### How much does Hostaway cost?

The provided description does not explicitly state pricing details. However, it is described as a 'freemium' model, suggesting there may be a free tier or trial available, with advanced features or scaling likely requiring a paid subscription.

### Who is Hostaway designed for?

Hostaway is built for property managers and hospitality brands that are scaling their operations, from managing 5 to over 500 properties. It is specifically targeted at professional short-term rental operators.

### Can Hostaway help me get more direct bookings?

Yes, Hostaway allows you to create or connect your own direct booking website. This feature helps cut down on Online Travel Agency (OTA) commissions and provides a platform to drive more bookings directly through your own channels.

## Version history (last 5 releases)

### 1.33.1 — 2026-08-26

Hey Hosts!

CoHost is now on Mobile! Start on web, switch to your phone and you get the same tables and charts, now expandable to fullscreen for a closer look, including your financial performance data.

Happy hosting!

### 1.33.0 — 2026-08-19

Hey Hosts!
CoHost is now on Mobile! Start on web, switch to your phone and you get the same tables and charts, now expandable to fullscreen for a closer look, including your financial performance data.
Happy hosting!

### 1.32.8 — 2026-08-12

Hey Hosts!

Talk instead of type: Speech-to-text is here for your guest chats. Perfect for quick replies when you are on the go.

Happy hosting!

### 1.32.7 — 2026-08-06

Hey Hosts!
We've been hard at work preparing exciting new features, plus security updates and bug fixes under the hood.
Stay tuned and happy hosting!

### 1.32.6 — 2026-07-29

Hey Hosts!

We've been hard at work preparing exciting new features, plus security updates and bug fixes under the hood.

Stay tuned and happy hosting!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*