# Hostelworld: Hostel Travel App — user reviews > 710 indexed App Store user reviews of Hostelworld by Web Reservations International, rated 4.90/5 from 77,902 ratings. - Source: https://appshunter.io/ios/app/hostelworld-hostel-travel-app/id348890820/reviews - App overview in markdown: https://appshunter.io/ios/app/hostelworld-hostel-travel-app/id348890820.md - Rating breakdown: 5★ 71,597 · 4★ 4,864 · 3★ 836 · 2★ 159 · 1★ 446 ## What do users think of Hostelworld? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient booking process - 💡 Helpful reviews and ratings - 🌟 Great resource for finding hostels **Cons** - 🐛 Buggy app with frequent crashes - 🤔 Misleading or inaccurate hostel information - 💰 Inflated prices compared to booking directly - 🤷‍♀️ Poor customer service and support **Commonly reported bugs** - Login issues and endless redirect loops - Booking details not saving or syncing properly - Search and filtering functionality not working as expected - Unreliable cancellation and refund process **Most requested features** - Ability to save/favorite hostels - Option to filter by specific hostel amenities - Improved chat/messaging functionality - Offline access to booking information ## Newest reviews (12 of 710) ### 5/5 — USE THIS *2026-08-03, version 13.89.0* This app is one of the best ways to enter the backpacking community all over the world when you’re solo traveling. I can’t recommend enough ### 5/5 — Professional organizations *2026-08-03, version 13.89.0* The breakfast is wonderful the space clean , friendly and peaceful. Love the open air kitchen and rooftop seating. This has been a wonderful experience. Had to make to some travel arrangements due to flight cancellations, and the front desk was a minimal and accommodated us, which is fantastic ### 5/5 — Concept parfait, jamais déçue! *2026-08-02* Après 5 hébergements booké sur Hostelworld dans différents pays du monde, je peux dire que l’appli est fiable facile d’accès, les établissements sont de qualité. Étant une femme qui voyage seule je peux dire que c’est ma source sûre de réservation. Vous pouvez foncer! **Developer response:** Merci beaucoup pour ce message ! Nous sommes ravis que l'application vous accompagne en toute confiance dans vos voyages en solo. Bon voyage, l'équipe Hostelworld ### 2/5 — Customer service/rebooking is impossible *2026-08-01, version 13.89.0* The app will automatically select dates for a random date when refreshed. Once the booking is made, they make it impossible to change. Even if you notice within minutes after booking. Really frustrating when just going back to look at options, the dates automatically change. It’s a money grab and they know it. ### 2/5 — App and website buggy *2026-07-30, version 13.89.0* It’s changed my date of birth and when I try and edit it on the website or app I just keep getting an error! ### 5/5 — Fabulous *2026-07-30, version 13.89.0* The best hostel I’ve ever stayed in ### 5/5 — Lifer *2026-07-24, version 13.89.0* This has come clutch for me through my world travels. Never failed me. It’s a lifestyle now. ### 5/5 — My review( professional writer) *2026-07-20, version 13.88.0* Tits! ### 4/5 — Help *2026-07-18* Help j’ai toujours utilisé Hostel World lors de tous mes voyages et cette appli sauf que dernièrement j’ai un téléphone trop ancien pour faire la nouvelle mise à jour et je n’ai plus accès à l’app… aidez-moi :( **Developer response:** Merci pour votre message et désolés pour ce souci. Perdre l'accès à l'app à cause d'un téléphone plus ancien est vraiment frustrant, nous transmettons votre retour à notre équipe concernant la compatibilité avec les anciens appareils. Si vous avez besoin d'aide pour une réservation en attendant, écrivez nous à customerservice@hostelworld.com. ### 5/5 — Viajar hecho Facil *2026-07-18, version 13.88.0* Todo en un solo lugar, excelente app que te conecta con tu hogar temporal. ### 5/5 — Clunky *2026-07-12, version 13.88.0* It would be nice if you could change the default currency from Euro to …. well, anything really. ### 5/5 — Millie Morgan MC *2026-07-11, version 13.88.0* Yeah really great experience mate ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless App *2026-08-27, version 13.91.0* The latest update to this app is pure garbage. You click on a property to view it and there is no back button! You literally have to reboot your device to look at a different property. Insane. I used to love this app. I deleted it and will just use the website. ### 1/5 — Terrible app - do not use *2026-08-17, version 13.90.1* Charged me twice for a single transaction and will not provide a refund, awful service! Stay clear. ### 1/5 — Good but… *2026-08-04, version 13.89.0* I’ve been using hostelworld for years, and up until now I would’ve gave it 5 stars. It works well for booking accommodation, lets you meet other travellers and has chats for the cities you visit. Tell me why I have to pay for that feature now? Just disappointing that everything requires a subscription nowadays. ### 1/5 — Full of fake reviews *2026-07-31, version 13.89.0* This is the worst hostel and accommodation booking platform. Really frustrating to use i was trying to book a hostel and they showed me hostels in a different city to which i was searching for. They easily delete any critical reviews of hostels which lets all the scammer hostels thrive. The chat function is also dead and useless. ### 1/5 — Es una cuna de estafas *2026-07-22, version 13.89.0* Si cancelas a un minuto de la reserva no te devuelven nada…. hay muchos lugares que no existen ### 1/5 — Horrible app *2026-07-22, version 13.88.0* There is no customer service at all ### 1/5 — Pire service client possible *2026-07-14* Pire service client possible. J’ai réservé une chambre via Hostelworld avec un dépôt non remboursable. C’est l’hôtel lui-même qui a annulé ma réservation, pas moi — pourtant Hostelworld refuse de me rembourser, alors que je n’ai jamais demandé ni accepté cette annulation. J’ai contacté leur support plusieurs fois et je n’ai reçu que des réponses vagues et automatiques, sans aucune vraie prise en charge du problème. Dès qu’un souci survient, impossible de les joindre, aucune aide réelle. À éviter si vous voulez être protégé en cas de pépin avec votre réservation. **Developer response:** Nous sommes vraiment désolés pour cette situation, c'est du sérieux. Merci d'envoyer un e-mail à customerservice@hostelworld.com avec votre référence de réservation afin que notre équipe puisse examiner cela directement. ### 1/5 — App is shocking *2026-07-12, version 13.88.0* The website itself is fine for booking hostels but always check the hostel website itself as it is usually cheaper. The other problem I have is with the app, it is very clunky but most of it you can work with. The one thing that makes absolutely no sense and makes me want to stop using the app is that there is no back button once you have gone to view a hostel in more details!! I mean this is just stupid!! You have to make the whole search again from the start!! ### 1/5 — Mis representation *2026-07-10, version 13.88.0* The app recommended a particular hostel to me, which I duly booked. I then checked the hostel rules to realise I fell outside of their age range. I immediately cancelled the booking. No refund given from the hostel (yes I took the no refund price). I feel however, the app knowing my age, should never have offered the hostel to me as their recommended one to book. I was in a hurry to book, so trusted their recommendation. Hostelworld and the hostel refused to refund the full amount paid. ### 1/5 — Ninguém responde *2026-07-03* Deu problema na reserva e tentei contato por diversos meio que o app oferece, mas em nenhum me responderam **Developer response:** Lamentamos muito!. Não receber resposta por nenhum canal é inaceitável. Por favor, envie um e-mail para customerservice@hostelworld.com com o ID da sua reserva para que nossa equipe possa resolver o problema o quanto antes. ## Most praised reviews (10 highest-rated) ### 5/5 — Great place *2026-09-02, version 13.92.0* Love it here. Highly recommended. ### 5/5 — Florida, Texas, Chicago *2026-09-01, version 13.92.0* Have stayed in Hostelworld all over the United States… this hostile app is great for anyone who needs to cheap room. ### 5/5 — Amazing app *2026-08-29, version 13.91.0* Really has opened my eyes to solo travelling ### 5/5 — Amazing app *2026-08-28, version 13.91.0* Best way for solo travelers to meet new people ### 5/5 — love it *2026-08-27, version 13.91.0* easy trips ### 5/5 — Best stay booking app in the 🌎 *2026-08-22* No other stay booking app is better than hostelworld **Developer response:** Thank you for the kind words! All the best, Hostelworld Team ### 5/5 — The best travel app ever *2026-08-22, version 13.91.0* So easy and simple to use and love how you can access what other travels are staying at the hostle you have booked, I also love that it saves all your hostles in the past and shows other travellers what countries you have been to when using hostle world, it also lets you really customise your profile meaning other travellers can get a good idea of you , perfect if you are solo!! ### 5/5 — Best app for solo travelers hands down *2026-08-18, version 13.91.0* Using this app you’ll never be or feel alone as long as you’re using it ### 5/5 — Best app ever *2026-08-12, version 13.90.1* I usually don’t do reviews but this app has geniunly saved me as a solo female traveller. It connected me with female only dorms that are cheap reputable and affordable and it made the payement process a peice of cake which helped me avoid unnecessary stress from price negotiations ### 5/5 — Syed *2026-08-09, version 13.90.0* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*