# Hot Head Burritos — user reviews > 104 indexed App Store user reviews of Hot Head Burritos by Hot Head Burritos, rated 4.80/5 from 6,778 ratings. - Source: https://appshunter.io/ios/app/hot-head-burritos/id1538902152/reviews - App overview in markdown: https://appshunter.io/ios/app/hot-head-burritos/id1538902152.md - Rating breakdown: 5★ 5,884 · 4★ 611 · 3★ 159 · 2★ 31 · 1★ 93 ## What do users think of Hot Head Burritos? Overall sentiment: positive **Pros** - 👍 Great service - 🍔 Excellent food - 🙂 Friendly and helpful staff - 🔁 Consistent quality - 🔖 Loyalty program **Cons** - 🐛 App issues (crashes, login problems, location inaccuracies) - 💰 Expensive add-ons - 🍔 Inconsistent portion sizes - 🤔 Unclear rewards policies - 🤨 Rude employees **Commonly reported bugs** - App displaying incorrect password/login errors - Points not transferring correctly during migration - Rewards balance not updating properly **Most requested features** - Ability to save favorite stores and orders - Easy way to order just a drink - Clearer information on rewards expiration - Better integration between app and in-store experience ## Newest reviews (10 of 104) ### 3/5 — Issue with app *2026-07-14, version 2.2* This app isn’t easy to use at all. I’m having no ability to redeem any of my accumulated points & the staff at the restaurant said they couldn’t help me. So what good is it? ### 2/5 — No Apple Pay *2026-05-12, version 2.2* Was looking forward to finally trying hothead burritos as a T-Mobile Tuesday’s deal included them. Turned out the local restaurant didn’t participate which was fine but then upon trying to order the app wanted my banking information and that was that! C’mon no Apple Pay!!!! ### 4/5 — App Support *2026-04-18, version 2.2* My payment method is saved in the app, but, I have to type in my payment information every time I order. Please fix this! ### 3/5 — Burrito making *2025-11-21, version 2.1* Need to have fresh brown rice in the pan. Clean up the red countertop from the cheese and lettuce before putting the wrapper in the mess. Learn how to roll a stuffed Burrito! ### 2/5 — Deleted my account *2025-06-28, version 2.0* The new update completely deleted my account and got rid of my 100+ reward points, tried to recover my password thinking maybe I forgot it but it doenst send me an email to any of my Gmail accounts. Foods it great thought. ### 1/5 — Could care less *2025-05-10, version 1.5* The personnel at the store could care less. Instead of spreading your menu options out in my burrito bowl they just want to pile everything in the middle. AND..he only put a very small amount. I literally had to ask him to spread it out and could I please have a little bit more. They acted like they did not even wanna be there. My opinion if they act like they don’t wanna be there, then they should be dismissed! Very bad attitude!! ### 1/5 — Can’t order *2025-02-22, version 1.5* Every time I try to place an order online either through the app or website I get all the way through with making my order and putting payment info in and then it always says payment failed. I’ve tried switching cards and still does not work ### 1/5 — App Doesn’t Work. *2024-12-19, version 1.5* I love the food. Really, it’s great, and at fair price points. The app just doesn’t work. It says “No Internet Connection.” Then how am I writing it this one-star review? I like the rewards and stuff… That I saw once, when the app worked two months ago. It’s like a car without wheels. What’s the point if it doesn’t go anywhere? ### 5/5 — Yummy food *2024-10-19, version 1.5* Easy & fast delicious food ### 5/5 — Hot head *2024-09-10, version 1.5* Good food . Lady that waited on me was real nice. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely JUNK!!! *2026-07-12, version 2.2* The app opens but then you can’t do ANYTHING in it! I love Hot Head’s product but their customer service and app SUCKS!!! ### 1/5 — Rude employees *2026-05-18, version 2.2* The young man that greeted us and started the bowls was nice and polite, the manager and the latest at the register were rude, I ask for a few more jalapeños and she rolled her eyes, then asked for onions and barley got any of those, so I quit asking for anything. I had a coupon for for buy one get one of equal or lesser price. I got double meat on my bowl, so my son got double meat on his, so why do I get charged for double meat on the second bowl? It is equal as the I’m paying for, so I asked why and immediately there was an attitude, so I just let it go. I love Hot Heads, I live 5 mins from the Fairborn store, I will not be back to this location. I have never been treated like this and I will not stand for it. You have lost a loyal customer ### 1/5 — Buggy and have to restart order like 5 times *2026-03-11, version 2.2* App should refresh every 3 seconds making me restart order ### 1/5 — Broken reward system *2025-12-22, version 2.1* There no way to redeem your points you gather even if you go into store they don’t know what to do. Very bad app needs a big update! ### 1/5 — Rewards system broken!! *2025-08-01, version 2.0* You earn rewards online but there’s no way to use them in the app. It’s says you can scan barcode on receipt but there is none. If you want to use the rewards you have to go to a store and order there. Very stupid and simple problem but I stopped eating here as much because of it…. ### 1/5 — Took me like 15 min to do anything *2025-07-05, version 2.0* It took so long to order that the driver of the car was in made it to the location before I could type in my credit card number. The app logs you out the moment you sign in. It won’t let you paste credit card numbers into the app. You can’t customize the amount of anything. If you want light rice, you should’ve ordered from Chipotle. You select your location, and then it immediately asks “Which location are you heading to?” and asks for your location permissions again. I am never ordering on the app again. I am sitting in the lot writing this review because I wasn’t able to order in advance! I plan to delete my account after writing this review. Hire some entry level developers, maybe they could fix your asinine, hardly functioning app! Whoever made this initially needs to try using the app! ### 1/5 — Break what isn’t broken?! *2025-06-05, version 1.5* My god it used to be so easy to use the app to order. It’s so bugged out now, it won’t save my credit card, it crashes when I try to add a discount for points. You guys had a great app that worked perfectly and by some stroke of genius now we have this ### 1/5 — App doesn’t work *2025-05-30, version 1.5* Would love to order a burrito but the app won’t let me ### 1/5 — Rewards No Longer Work Properly *2025-05-26* The old app gave you all your reward points. The new app only gives me some of my points. It also doesn’t let you use a BOGO (buy one get one), unless it’s the exact same order. The old app let you mix and match and just charged you for any extras you got. The service is great though, just bad management at the C level, not store level. ### 1/5 — Location *2025-05-23, version 1.5* I shouldn’t have to select the location of where I want to order so many times. Makes me not want to order anything anymore from Hot Head. So frustrating. Use my location and let me confirm- that’s it. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-07-23, version 2.2* Everytime is great. Food is hot dinning room is cool come on in and relax and enjoy. ### 5/5 — Great First Impression *2026-07-05, version 2.2* Ordered take out today for the first time. Everything was perfect. We will be back! ### 5/5 — Delicious food *2026-05-11, version 2.2* Food is always fresh and on point and the portions are amazing! ### 5/5 — Food review *2026-02-02, version 2.1* This food was amazing and I have fell in love with this place ### 5/5 — Different but good! *2025-11-04, version 2.1* Similar to Chipotle but different, I like that Hot Head has more veggies and pineapple. On the downside, the iced tea was just plain nasty. ### 5/5 — Hot Head Burritos, Evansville(West) *2025-10-31, version 2.1* Very tasty ### 5/5 — Hot Head Lovers *2025-07-02, version 2.0* Good Food ### 5/5 — App is okay, food is GREAT *2025-01-03, version 1.5* If there was one thing I’d change about the app, would be adding coupons to a mobile order. The whole point of mobile ordering is so I don’t have to go inside to order, but the coupons really make it hard to bypass that. ### 5/5 — Great staff *2024-12-24, version 1.5* Staff were amazing food was awesome first time but will be returning soon ### 5/5 — Great service *2024-10-30, version 1.5* Had a really good experience an also the food was excellent thanks again for the hard work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*