# Hot Table — user reviews > 31 indexed App Store user reviews of Hot Table by Incentivio, Inc., rated 4.80/5 from 2,036 ratings. - Source: https://appshunter.io/ios/app/hot-table/id1217365566/reviews - App overview in markdown: https://appshunter.io/ios/app/hot-table/id1217365566.md - Rating breakdown: 5★ 1,727 · 4★ 117 · 3★ 45 · 2★ 13 · 1★ 34 ## What do users think of Hot Table? Overall sentiment: neutral **Pros** - 🚀 Fast ordering - 👍 Easy to use app - 💯 Great food - ✨ Rewards program **Cons** - 🐛 Buggy app functionality - 🔒 Lack of secure payment options (Apple Pay) - 🤔 Confusing user interface - 💸 Unexpected fees (meal tax, app fee) **Commonly reported bugs** - Issues with redeeming points - Problems with delivery tracking and order status - App crashes or errors when placing orders **Most requested features** - Add Apple Pay or PayPal support - Improve gift card management - Increase character limit for special instructions - Allow customization options (e.g. extra cheese) ## Newest reviews (10 of 31) ### 3/5 — No Apple Pay *2025-05-07, version 2.2.3* App would be better with Apple Pay or PayPal ### 2/5 — Confusing App *2025-02-01, version 2.2.1* I can’t figure out how to redeem my points. It says “start an order to redeem points”. I started an order and still couldn’t find a way to redeem my points for free chips. 😩 ### 2/5 — Characters allowed in Special Instructions *2024-01-08, version 2.1.3* Not enough characters allowed in special instructions. ### 5/5 — Easy ordering *2022-09-07, version 2.0.5* Loved the app…makes ordering lunch a breeze! ### 3/5 — Not very intuitive *2022-04-25, version 2.0.1* It’s a difficult site to work through. Setting a delivery location is miserable. Ordering is ok. Paying with a gift card is impossible ### 5/5 — Best paninis in 508 *2022-04-23, version 2.0.1* Paninis are great, & you can creat ya own, 5 star sandwich restaurant. 💯 ### 3/5 — Works Well *2022-02-08, version 2.0.0* Good app to use, very quick and doesn’t seem to have any major bugs and doesn’t crash. Only think they charge a $1 fee to order using the mobile app and if you get delivery the food arrives cold. ### 3/5 — Lacks features *2022-01-20, version 2.0.0* Not a terrible app, but I’d really like to see both heavier Panini customization and Apple Pay support! ### 3/5 — Just okay *2021-05-27, version 1.2.1* Not the best app, but it gets the job done. The app is categorized as “lifestyle” though, which makes it appear in the “other” category of the App Library. It should be updated to food and drink. Also please add support for Apple Pay. ### 5/5 — App has rewards and makes it easy to order *2020-08-23, version 1.1.6* Works well. I can earn rewards with every sandwich ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-08-21, version 2.2.6* Wanted to add my card to the order then. It Kept kicking me out because it wasn’t enough time for the restaurant to prepare the food in time. then why give me a time to select if it takes that much time to order food. which it only took five ### 1/5 — Great food, terrible app *2026-06-24, version 2.2.6* You have to enter credit card info again if the selected pick up time in too soon. And what’s with having to enter a country when ordering in the US? It doesn’t have to be this painful to place an order! ### 1/5 — Why are you charging meal tax? *2025-10-21, version 2.2.5* MA does not have a meal tax. Yet you’re charging meals tax ### 1/5 — Terrible usability *2025-01-31, version 2.2.1* The functionality of this app is extremely frustrating, especially when coming to payment methods. It lets you load gift cards, but you can only use one at a time. I loaded three smaller gift cards and when I tried to pay for a larger order, it forced me to ADD funds to my gift card in attempt to pay for the order. When I didn’t enter the exact dollar amount balance due, it kept cycling in failures until I gave up and just paid with a credit card. And now I’m not able to remove my gift cards; they’re all loaded and useless unless my order miraculously comes to exactly $25. If I have to bring my phone to pay in person it kind of defeats the entire purpose of an app. Was this functionality even tested??? UAT highly recommended for future development. ### 1/5 — No Apple Pay!! *2024-10-31, version 2.1.7* How can an app in 2024 not allow you to connect to a CC that is already on your phone?? Nothing worse than trying to enter name, address, and full CC info in a dark car that is traveling. ### 1/5 — Can’t add extra cheese *2024-06-14, version 2.1.5* Can’t customize - even when willing to pay extra ### 1/5 — Free Delivery? *2022-03-17, version 2.0.1* First time users are offered free delivery. When I clicked on the offer and made the order it did NOT give me free delivery. ### 1/5 — Does not support Apple Pay *2021-04-02, version 1.2.1* The app makes you pick the time you want to pick up the order before you place it rather that when you check out or can even see the menu. Check out makes you enter a credit card to be saved on file rather than accepting Apple Pay, like most iPhone apps. Otherwise it does what it is supposed to do, but not as good as other order apps. ### 1/5 — Not great *2021-02-16, version 1.2.0* The app itself is fine but ordering delivery through it is pointless. Put in a delivery order for a certain time, and my order just sat at the story for 30 mins past the specified delivery time. There’s no way to contact support through the app, food got here soggy. ### 1/5 — Not fully functional app *2018-06-24, version 1.0.2* Used the app to order online, it threw an error telling something went wrong and try again. So the order dint get placed, but I was charged for the order. ## Most praised reviews (10 highest-rated) ### 5/5 — Love *2026-07-02, version 2.2.6* I absolutely love hot table ### 5/5 — Great sandwiches! *2026-06-16, version 2.2.6* I’ve ordered at the Westfield and West Springfield stores. The associates are always very friendly and helpful. ### 5/5 — Nice *2026-04-07, version 2.2.6* It is nice to have a realistic max to order on line. Only wish I could have ordered the milkshake too ### 5/5 — Rainbows and happiness *2026-02-27, version 2.2.6* Tasty morsels of joy thank you for tasty time ### 5/5 — Glastonbury staff on 2/12 *2026-02-13, version 2.2.6* They were so helpful and fun. They would make me go back if I wasn’t already in love with the steak and cheese panini 🩷🇺🇸 ### 5/5 — Great *2025-12-20, version 2.2.5* Best sandwich ever ### 5/5 — Yippeee! *2024-01-11* I LOVEE HOT TABLE & (FREE FOOD) ;) ✨ ### 5/5 — Bill R *2023-12-23, version 2.1.3* Great food ! ### 5/5 — Very tasty *2023-09-02, version 2.1.2* Cool place great food ### 5/5 — This place *2022-10-21, version 2.0.5* Is the freakin best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*