# Hotel Diary: Grand Hotel games — user reviews > 41 indexed App Store user reviews of Hotel Diary by CSCMOBI VIET NAM TECHNOLOGY JOINT STOCK COMPANY, rated 4.60/5 from 387 ratings. - Source: https://appshunter.io/ios/app/hotel-diary-grand-hotel-games/id1554403949/reviews - App overview in markdown: https://appshunter.io/ios/app/hotel-diary-grand-hotel-games/id1554403949.md - Rating breakdown: 5★ 302 · 4★ 52 · 3★ 15 · 2★ 5 · 1★ 13 ## What do users think of Hotel Diary? Overall sentiment: mixed **Pros** - 😊 Fun and engaging gameplay - 🎮 Addictive and stimulating experience - 👨‍👩‍👧‍👦 Family-friendly content - 🧩 Multiple ways to solve challenging levels - ⏱️ Time management game mechanics - 🎯 Good difficulty balance for most players **Cons** - 📺 Excessive and intrusive advertisements - 💰 Aggressive monetization tactics - 🐢 Slow game response and lag - 🔄 Repetitive level design after progression - ⏸️ Game freezing and crashing issues - 🚫 Limited content and lack of updates - 🎮 Pay-to-play mechanics limiting free gameplay **Commonly reported bugs** - Game crashes and freezes during gameplay - Levels fail to load properly - Slow response to player inputs and taps - Ad-watching rewards not being credited - Contact/support button non-functional - Game won't load past early levels - Lost bonuses and progress issues **Most requested features** - New hotel/level content releases - Ad removal option that actually works - Improved game responsiveness - More varied level designs - Better customer support accessibility ## Newest reviews (13 of 41) ### 4/5 — Really good game *2026-05-15* The game is really good but the updates have stopped. I hope the new levels ### 2/5 — Ужас🫨 *2025-09-11, version 1.5.2* Прошу прощения за мой французский, но реклама за***ла! Через каждые 5 минут по 2 мин ждать, пока закончится, сами желание отбиваете играть😒🤬 ### 3/5 — Great Game *2024-02-18* I love this game and my reason for not giving it 5 stars is because I had made a few in app purchases which was supposed to remove ads for any purchase made and I still have ads 😩it might be a gaming glitch but it’s quite annoying. Overall, it’s a good game ❤️ ### 3/5 — Stuck *2022-05-15* Why don’t you finish the game ? We can’t continue ### 2/5 — These commercials *2022-01-20* Play the game watch the commercial to get a free life and when I get through watching it shows like I have to pay for the extra person like I never watched it this have happened several times so much I close out the game and was trying to figure out are they trying to make me spend money ? And yea when I push for the things to get done it is responding slow or confused that also makes me lose I think you’ll on one smh. ### 5/5 — 😍😍😍😍 *2021-09-08* I love this game ### 2/5 — Fun but repeats *2021-09-03* After reaching around level 70 (Cleopatra’s Palace), the levels are exactly the same. Goals change but the same order of events happen. ### 4/5 — I AM AMZED!!!! *2021-06-02* It’s hard but FUN I love the game in all but like I really don’t know what to say al I could say is it’s amazing 🤩 and my favourite game ever I’ve already had it for six weeks now and I am amazing at it,so is my sis,brother and daddy. Anyway this app I would say it’s got a lot of things I love about the app. Like the part we’re you gotta do the cleaning ,room service and stuff like that. Anyway in all the stuff I have said so far it’s a great game to play it intertans me I think it’s a bit to hard though so I gave it 4 stars cuz it’s WAY to hard make it more easy anyway I really really like the game sooo much I think it’s worth downloading it. ### 5/5 — Speed of the workers should be increased *2021-05-31* Speed of the workers should be increased because it is too slow to finish all orders. Overall its a good game. ### 5/5 — Game *2021-05-18* Love it ### 4/5 — nicenjjjj *2021-05-14, version 1.2.0* ndjdjendnnds ### 5/5 — 最高 *2021-04-29* 非常に良いゲームです。 ### 5/5 — Hotel Diary *2021-04-28* Luv it! ## Most critical reviews (10 lowest-rated) ### 1/5 — Не советую *2025-02-18, version 1.4.7* Новых уровней нет.. Уже минимум три месяца нет обновления на игру ### 1/5 — All they want is your money *2024-02-01* Unless you plan on spending money don’t expect to play more a couple games a day. ### 1/5 — No carga *2021-06-22, version 1.2.0* El juego no carga porque no lo prueban antes ### 1/5 — Hotel diary *2021-05-09* The game only partially loads then keeps shutting down. His problem should be fixed before opening it up to the public. ### 1/5 — Slow response *2021-05-06* This game can be fun but does NOT response quickly. I have to hit the players and objects multiple times to get a reactions. ### 1/5 — Boooooooo!!!! *2021-04-24* The contact us button doesn’t work and I didn’t receive my free gift after I subscribed. ### 1/5 — Cannot access Game assistance . Levels not loading. *2021-04-23* Lost all bonuses earned from game plus no further help available. Customer service button does not work on game for support. Please respond ASAP if you read this message on the feedback as l have no other way of contacting you for further help. !!!! ### 1/5 — Hotel diary *2021-04-04, version 1.0.11* Игра вылетает . Пожалуйста, исправьте ошибку! ### 1/5 — Hotel diary *2021-03-26* Was really enjoying this but not it keeps freezing at Level 14 Windmill. Infuriating ### 1/5 — 😭 *2021-03-17, version 1.0.11* Malisimo. No carga ## Most praised reviews (10 highest-rated) ### 5/5 — Schnelles Spiel *2025-03-04* Macht Spaß ### 5/5 — 🔥🔥 *2024-09-19, version 1.4.7* Супер! ### 5/5 — Игра обалденная! *2024-02-20, version 1.4.7* Игра очень интересная, много вариантов пройти даже самые сложные уровни! Вопрос в том, когда выйдет новый отель? 🤭🤭 ### 5/5 — Nhận xét đánh giá *2023-07-29, version 1.4.5* Game 10đ tuyệt vời chơi khó khiếp ### 5/5 — Great game *2023-06-27* Excellent game very fun, but when the coming soon game going to be available to play? ### 5/5 — Hay *2023-05-28, version 1.4.5* Lợi dụng quảng cao, nhưng còn trong mức chấp nhận được, chưa đến mức bất chấp ### 5/5 — Very addictive *2022-02-01* Love playing these games , so addictive ### 5/5 — Jennifer Fill *2021-12-02* I enjoy playing this game ### 5/5 — Addicted! Lol *2021-11-22* I love this game, it’s stimulating and addicting. It’s very fun and challenging and this is something I would and could let my children play as well. ### 5/5 — i loved this game *2021-11-11, version 1.4.1* it's fun to play --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*