# Hotel Hideaway: Avatar & Chat — user reviews > 1,730 indexed App Store user reviews of Hotel Hideaway by Sulake Corporation Oy, rated 4.50/5 from 53,091 ratings. - Source: https://appshunter.io/ios/app/hotel-hideaway-avatar-and-chat/id922825959/reviews - App overview in markdown: https://appshunter.io/ios/app/hotel-hideaway-avatar-and-chat/id922825959.md - Rating breakdown: 5★ 42,440 · 4★ 4,628 · 3★ 1,793 · 2★ 893 · 1★ 3,337 ## What do users think of Hotel Hideaway? Overall sentiment: positive **Pros** - 💕 Addictive and fun - 🤝 Great way to socialize and make friends - 🎨 Excellent character customization - 🎉 Fun events and updates - 🌟 Excellent overall design **Cons** - 💰 Expensive in-app purchases - 🕰️ Slow progression and earning of currency - 🐛 Frequent bugs and glitches - 🔞 Inappropriate behavior by some players - 🤖 Ineffective moderation and reporting system **Commonly reported bugs** - Frequent game crashes and freezes - Issues with ads not working properly - Disappearing/lost items and progress - Glitches with room customization and navigation **Most requested features** - Ability to trade or gift items/currency with friends - More ways to earn diamonds/coins (e.g. mini-games, jobs) - Customizable rooms and furniture - Expanded character customization (body types, more hairstyles) - Improved blocking/muting system to deal with trolls ## Newest reviews (15 of 1,730) ### 4/5 — Fun *2026-08-15, version 3.75.5* This game is actually fun, it’s a little buggy with certain buttons, but it’s worth it. Must try!! ### 4/5 — User Interface Issue *2026-08-05, version 3.75.3* It won’t allow me to click on anything after the new update! I’ve tried uninstalling and reinstalling but it doesn’t work. Please please please fix this as I’ve had this app for so long and would hate to have to delete it. ### 4/5 — Game bugs *2026-08-04, version 3.75.3* Overall a great game and I really look forward to playing it, but recently I can’t do anything without the game just crashing or not loading. For example if I try to click on something my screen just stays still and doesn’t load what I wanted to press. I haven’t had this problem before it’s only just been recently where I can’t do anything. ### 3/5 — THIS GAME IS MALFUNCTIONING! *2026-08-04, version 3.75.3* So I’ve played this game for a good long while and the only time this game has ever acted up/malfunctioned was because my device was old, I’m on an iPhone 17 now and the game has been perfect but all of the sudden this new picture has shown up as the app cover it’s been not letting me click buttons or move my camera I can’t even type messages unless I spam click it as soon as I load in then I try to click the message thing again and it didn’t work! So I closed the app and did the same thing but this time before I get to send the first message I CANT CLICK SEND!! Please fix this glitch it’s so irritating. ### 4/5 — There's a another problem. *2026-08-04, version 3.75.3* It's full of bugs. Half of my screen in functional half of it isn't and it's pissing me off. Love this game honestly. But as of recent my Tailor of fortune spins that go to the recycler has been disappointing and never popping up again. I'm not sure if anyone else has this problem but it's kinda frustrating to have a ten spin and then only get 4 of those back in the recycler. ### 2/5 — Game is glitching *2026-08-03, version 3.75.3* I love this game I have been playing since 2018 but recently I’ve been trying to play the game on my two devices and the free offer glitches my whole game. Even if I manage to click “X” on the free offer, I still can’t play the game since it freezes. Please fix it. ### 3/5 — Hotel Hideaway *2026-08-03, version 3.75.3* This new update has had nothing but glitches Herman is speaking in a different language doesn’t stop moving. He can’t get arrest for a second half of my screen is working but all my other games with the other half of the screen that’s not working on this game is working and so much other things please fix this. ### 2/5 — bug issues !! *2026-08-03, version 3.75.3* Whenever i open the app causally doing my own thing by doing tasks, socialize, etc. I’ve noticed that when you pressed curtain buttons it stops you in track/freezes & you literally can’t press anything at all except closing the app.. this is very new to me & i’m not quite sure if anyone is experiencing the same thing, mind you i recently updated this as well . ### 2/5 — New Update having many issues *2026-08-02, version 3.75.3* After the newest update, I haven’t been able to touch half of the screen, I am only able to use the end of the right side. I love this game but this is bothering me since i’m not able to really do anything. Especially when I’m trying to participate in competitions. ### 2/5 — Free offer glitches the whole game. *2026-08-02, version 3.75.3* I can’t even play the game because once the free offer pops up I can’t click on anything anymore. Fix it. It’s literally inescapable. ### 2/5 — Y2K update *2026-08-01, version 3.75.3* 8/1/26 update. Ever since game has updated, only half of my UI works. I cannot chat, I cannot spin wheel, I cannot open pass. Nothing is working. Loved the game before update. Hopefully u guys fix it! ### 4/5 — Love this! *2026-07-31, version 3.75.3* This game is amazing! I love the details, the different outfits to pick from, etc, but the game freezes and had very bad lag constantly, making it hard to play. I have played this game and had multiple accounts throughout years because it's an amazing game, but the lag is making it nearly impossible to play ### 4/5 — This was a fun game *2026-07-27, version 3.75.2* This was a really fun game I did not look at the age limit because im only 11 so why would I but anyways I got banned for underage use age im not looking to play this game anymore but I do have a suggestion that I think everyone would like so I was thinking that Mabey would could make a new game that’s rated for like 13-14 and under so mor people can play it. Also because I. 11 I did not under Stand the things it said when I tried but i do know it said some things about court and judicial will I have to go to any of that or no im scared that I will anyways Plss consider my suggestion thank you ### 3/5 — I’m tired of calling my bank *2026-07-27, version 3.75.2* I keep having the issue of spending money on this game for $9.99 and miraculously my card gets charged $40. This is the second time I’ve been having this issue and I’m tired of calling my bank to get my card renewed. I’m worried that this is going to keep being a common occurrence and I have been playing this game for as long as I can remember. I just want to be given what I’m owed, and the worst part is, I never received any of what I was charged for. I’ve been playing for seven years on and off, but now that I’m an adult, I’m sick of spending money on a game that won’t give you anything in return and I’ve reported this issue hoping to get it resolved. ### 2/5 — Messages wont sent t_t *2026-07-26, version 3.75.2* I type message and send and it dont and i have to retype it twice sometimes three times please fix ## Most critical reviews (10 lowest-rated) ### 1/5 — They need to work on their moderation! *2026-08-23, version 3.75.6* Moving forward when I mute someone they should not be able to see what I say and I should not be able to see what they say. This is to prevent spam reporters who report everyone every single thing and just wait for the opportunity to get someone muted or banned. This would also be able to help people be able to speak freely to their friends instead of private messaging, to every single one in the friend in the room. If they’re going to have very strict policies, regards to moderation and using AI system then there needs to be a few other things taken into place. Again, this app is marketed for adults yet curse words are prohibited, which I understand if that’s not everyone’s cup of tea. That being said there should be an implication of where we can mute someone and they can’t see what we say. And you can’t see what they say is how it should be moving forward. this way, both parties are respected and can speak freely for their own beliefs. This prevents unwanted bans and mutes. Also prevents people from losing their accounts from spam reporters. ### 1/5 — Kicking me constantlyyyy *2026-08-22, version 3.75.6* This game constantly kicks me out every minute or so, you’d think for a game running this long it wouldn’t be an issue. I genuinely hate this game. just another money grab and all of you are suckers for spending money on such a game. They don’t care what you want, they care about your 💸💰 ### 1/5 — Don’t support *2026-08-13, version 3.75.4* Don’t support google account with ios ### 1/5 — Frozen in place *2026-08-05, version 3.75.3* When I go to lobby, my game doesn’t let me walk. I’m like frozen when I’m clicking on my screen it doesn’t do anything. I can’t even well spin or go to the suitcases and crates ### 1/5 — 10+ year review *2026-08-04, version 3.75.3* Hotel Hideaway has devolved significantly out of greed, it can no longer be opened on my device without waiting 10-20 minutes, even after you inevitably crash. Because they added so many items for the players who consistently spend in their game, they added things like pets and 10 variations of everything to the point the game is extraordinarily laggy for a decent device. This has only gotten worse, they released the game on steam which is less functional than the emulators were. I have spent hundreds on the game over 10 years, total letdown. ### 1/5 — New update, problems *2026-08-04, version 3.75.3* New update has problems, I can’t touch half the screen. ### 1/5 — Not working *2026-08-03, version 3.75.3* Won't let me click anything in the game whenever i load in ever since recent update. Please fix. ### 1/5 — Don’t bother with this game. Boots you all the time and horrible lagging. *2026-08-01, version 3.75.3* The more they “fix” the worse it gets. I am highly disappointed with the current state of this game. The AI moderation is far too aggressive for an 18+ title, resulting in unjustified bans. Additionally, a frustrating bug forces players to move their avatars before they can access the chat function. The end-game content also lacks depth, making it entirely stale past level 200.Technical performance is severely lacking. The application suffers from constant crashes and infinite loading screens, meaning users spend more time waiting than playing. The developers must address these server issues immediately to restore playability. ### 1/5 — Not much to do *2026-07-28, version 3.75.2* Game can be Kinda boring.. ### 1/5 — this game has gone downhill *2026-07-26, version 3.75.2* been playing since late 2018 and i quit months ago but im coming on here to let you all know that this game isn’t as good as it used to be. it’s just a money grab and most people on this game don’t even talk to each other other, it’s hard to make new friends when nobody speaks in a room (or everyone keeps to their own friend groups). lots of the friends i made on this app have unfortunately quit or have been inactive so there’s nothing much to do, maybe if the developers added trading and stopped bringing old items back then it would be more fun. other than that, this game is garbage and newer players will never experience the 2018-2021 era of this game because it was great and actually fun. i would say that i want the devs to bring this era back but i know that there’s no going back so just don’t download this game. also they haven’t fixed the random banning issue and i don’t think they’re going to anytime soon due to the weird ai responses from the team. ## Most praised reviews (10 highest-rated) ### 5/5 — So cool *2026-08-12, version 3.75.3* Ive had this game since i was 9, im now 17 and its still mint ### 5/5 — Update Request 💖🙏🏼 *2026-08-04, version 3.75.3* Bug patch requested interface is not working properly after season change. 10 year old player here ### 5/5 — g *2026-08-03, version 3.75.3* perfect i love this game ### 5/5 — Don’t make a permanent ban *2026-07-30, version 3.75.2* You should make bans 3 days or 7 days instead of permanent ### 5/5 — W game *2026-07-25, version 3.75.2* Tx for VIP l 💜Hotel Highway ### 5/5 — Hotel hideaway *2026-07-24, version 3.75.2* Very good game and it’s smooth gameplay. ### 5/5 — love it *2026-07-24, version 3.75.2* 10/10 ### 5/5 — Love love love *2026-07-21, version 3.75.2* This game is so creative and it’s always changing and active always new events and changes with the seasons and holidays. I love all the creative clothes and they added pets!! ### 5/5 — Best game on mobile by far nostalgic for me too *2026-07-09, version 3.75.2* Great game dedicated too it since 2020 all the way till now through multiple different accounts my favorite mobile game ever ### 5/5 — What a change. *2026-07-04, version 3.75.2* Playing more than 6 years and I must say . Never played anything like this . The community just evolves through time . It’s always something happening everyday . No matter when or where you play . You’ll end up thinking about it . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*