# Hotel Hoppa — Hotel to airport shuttle

> 24/7 hotel to Heathrow Airport shuttle service. (iPhone/iPad app by Rise Digital Media Limited.)

- Source: https://appshunter.io/ios/app/hotel-hoppa/id1331526280 (this page in markdown: same URL + `.md`)
- Developer: [Rise Digital Media Limited](https://appshunter.io/developer/893223527)
- Category: Travel
- Price: Free
- Rating: 4.31/5 from 550 App Store ratings · 43 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 154 MB
- Languages: English, Welsh
- Released: 2018-02-08
- Data updated: 2026-08-05
- Monetization: paid
- User reviews in markdown: https://appshunter.io/ios/app/hotel-hoppa/id1331526280/reviews.md

## What is Hotel Hoppa?

Our Heathrow Hotel Hoppa services run around-the-clock, with 900 services a day taking you direct from one of 25 Heathrow hotels to terminals 2, 3, 4 & 5 at Heathrow Airport, and back again.

One-way tickets are available which will take you right from the airport door to your Heathrow Airport hotel or from your Heathrow hotel to Heathrow Airport on the Hotel Hoppa shuttle service, Return tickets are also available.

With all of our Hotel Hoppa tickets, up to 2 children under 15 travel can travel free when accompanied by a fare paying adult.

## Key features

- 24/7 shuttle service
- Direct hotel to airport transfers
- Connects 25 Heathrow hotels
- Serves all Heathrow terminals
- One-way and return tickets
- Free travel for children under 15

## What do users think of Hotel Hoppa?

Overall sentiment: negative

**Pros**

- 💰 Economical and affordable pricing
- 👍 Easy ticket purchasing process
- 🤝 Friendly and helpful staff
- 📱 App functionality works when operational

**Cons**

- 🚌 Buses frequently don't arrive or are severely delayed
- 📍 Inaccurate bus tracking and live tracker
- 😤 Unreliable and unpredictable service
- 💳 Payment processing issues and failures
- 🔄 App requires individual accounts for each person
- 📋 Confusing and unclear scheduling information
- 🖼️ Unnecessary photo upload requirement
- 🚫 Poor customer service and non-responsive support
- 👤 Overly complicated account creation process
- 🗺️ Inadequate signage and poor wayfinding
- 🐌 Slow app performance and loading issues
- 💸 Charged but tickets not delivered
- 🎫 Tickets disappear from app or show as pending
- 🚗 Overcrowded buses with poor organization
- 📱 App requires internet even after ticket activation
- 🚫 Limited payment method acceptance

**Commonly reported bugs**

- Bus tracker shows inaccurate location and arrival times
- Payment charged multiple times but ticket not delivered
- Tickets disappear from app after purchase
- Tickets show as pending indefinitely
- App payment loop - keeps returning to start
- App won't accept certain payment methods (Apple Pay, American Express)
- QR code scanner conflicts with NFC wallet
- Postal code verification fails on Apple Pay
- App crashes or fails to load
- Drivers unable to scan mobile tickets
- Ticket activation fails or doesn't persist
- App doesn't show Hoppa service in route planning despite availability

**Most requested features**

- Allow group ticket purchases under single account
- Improve bus tracking accuracy in real-time
- Display comprehensive schedule and route information in app
- Remove photo upload requirement
- Simplify account creation process
- Enable offline ticket access without internet
- Provide clear pickup location information and signage
- Implement reliable customer service response system
- Add more frequent bus services
- Improve bus capacity management

## Recent user reviews (10 of 43)

All indexed reviews: https://appshunter.io/ios/app/hotel-hoppa/id1331526280/reviews.md

### 1/5 — Not Reliable

*2025-06-17, version 4.27*

Arrived Heathrow terminal 3 at 10:30 p.m.  App said last bus 11:15.  Bus never showed up.  Took a taxi.  Can I give it a zero?

### 1/5 — Card was charged. Ticket not delivered.

*2025-03-31, version 4.27*

I purchased a ticket. My card was charged. I did not receive the ticket.

### 1/5 — Unreliable

*2025-01-29, version 4.27*

Don’t rely on this service to get you to the airport on time

### 1/5 — Ok app

*2024-10-14, version 4.27*

App works fine, a bit a of pain that everyone has to have an individual tickets eg you can buy 6 for a group. Unfortunately the bus service is slow and unorganised. Poor bus driver loading bag and organising people. This meant our journey that should have taken 7min took 45mins. Save your money and get a taxi

### 5/5 — HOTEL HOPPA

*2024-09-17, version 4.27*

A very economic efficient Bus Service for Heathrow Hotels to the Airport Terminals. Staff are friendly and helpful. Buying tickets is easy and convenient.Best Airport shuttle service I have experienced. 

Thank you Hotel Hoppa

### 1/5 — Hopeless!

*2024-08-15, version 4.27*

Tried on 3 occasions to book a ticket. “Postal code not verified” but nowhere to add a postal code on ApplePay! 3 payments gone out of the account, despite saying failed… 5 mins later refunded.

### 1/5 — Frustrating

*2024-07-09, version 4.27*

The app wouldn’t accept payments. Kept looping us to start over. Entered name and other demographic info at least 5 times.

### 1/5 — Going in circles

*2024-07-08, version 4.27*

“Easy and 3 clicks” was what we were told by the hotel we were staying in. It’s been 35 minutes and with payment issues and scheduling a time, we only have one ticket so far. Next time we will take the bus.

### 5/5 — Amazing

*2024-06-08, version 4.27*

I just downloaded the app and you’re asking me for a review? So far it’s fantastic except for the stupid questions.

### 1/5 — Didn’t pick up !!

*2024-02-22, version 4.20*

Travel is stressful and when the 7.37 Hoppa bus didn’t pick up at the Ibis Heathrow Bath road , not impressed pre bought a ticket £13 and then had to get a taxi £21.50 otherwise we would have been late for our flight. I will be requesting a refund. This also happened 18 Months  ago! 
From Heathrow to the hotel was ok but the driver didn’t know which hotel the Ibis Heathrow was.
So no I won’t recommend the hoppa and will check out buses the next time on the taxi drivers recommendation!!! 
Hoppa bus not a reliable service.

## Frequently asked questions about Hotel Hoppa

### What is Hotel Hoppa?

Hotel Hoppa is a shuttle service that provides direct transportation between 25 hotels near Heathrow Airport and all of Heathrow's terminals (2, 3, 4, and 5). The service operates around the clock, offering both one-way and return tickets for your convenience.

### How does the Hotel Hoppa shuttle work?

The shuttle service runs 24/7, offering frequent services throughout the day and night. You can book tickets to take you directly from your hotel to the airport terminals or from the airport terminals back to your hotel.

### Are there any discounts available?

Yes, with all Hotel Hoppa tickets, up to two children under 15 years old can travel for free when accompanied by a fare-paying adult. This makes it a cost-effective option for families.

### What are the benefits of using Hotel Hoppa?

Hotel Hoppa offers a convenient and direct way to travel between your hotel and Heathrow Airport, saving you the hassle of navigating public transport or expensive taxis. The 24/7 operation ensures you can travel at any time, and the child discount adds to its value.

## Version history (last 5 releases)

### 6.03 — 2026-04-16

Updated UI and UX

### 4.27 — 2024-04-22

Bus tracker improvments
Favourites improvments
Menu amendments

### 4.20 — 2024-02-07

Ticket design specification
On change region, clear the ticket cache

### 4.16 — 2023-10-18

Brand update

### 4.15 — 2023-09-11

Performance improvements on maps
Departures by service and direction
Service update links not opening in the browser in some cases, resolved
Remove web view cookies on logout
Reduce calls to notification subscriptions endpoint
Layout amends
Active ticket caching
Pull to refresh on buy tickets
Menu performance improvement

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## More apps by Rise Digital Media Limited

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All apps by Rise Digital Media Limited: https://appshunter.io/developer/893223527

## Related topics

[heathrow airport iplane](https://appshunter.io/ios/topics/heathrow-airport-iplane) · [london heathrow airport](https://appshunter.io/ios/topics/london-heathrow-airport)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*