# Hoteles Xcaret

> All-inclusive beachfront resort with park access and premium dining. (iPhone/iPad app by Experiencias Xcaret S.A. de C.V..)

- Source: https://appshunter.io/ios/app/hoteles-xcaret/id1474819420 (this page in markdown: same URL + `.md`)
- Developer: [Experiencias Xcaret S.A. de C.V.](https://appshunter.io/developer/495778450)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 1.50/5 from 476 App Store ratings · 181 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.1 · 99 MB
- Languages: American English, European Spanish
- Released: 2020-11-14
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hoteles-xcaret/id1474819420/reviews.md

## What is Hoteles Xcaret?

Hoteles Xcaret is a complex of two impressive beachfront hotels with modern and sophisticated architecture that blends perfectly with nature and reflects Mexican pride.

Our All-Fun Inclusive® concept surpasses traditional "all-inclusive" with accommodations in nature-view suites, Premium gastronomic experiences by celebrity chefs from Mexico and the world, unlimited access to Xcaret,  
Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses, and Xenotes parks, and round-trip airport transportation included.
  
At Hoteles Xcaret, you will discover a new way to stay in the Riviera Maya. Each of our hotels, Hotel Xcaret México and Hotel Xcaret Arte, honors the art, nature, and history of Mexico with a unique style in each room distributed in different "Casas" with distinctive attributes and amenities.

The natural richness of the destination, the hospitality of our people, and the more than 200 adventure, cultural, and entertainment experiences will make your vacation an unforgettable experience with the best of Mexico included. It will be an honor to welcome you with our traditional "¡Bienvenido a casa!" greeting.

Book your suite easy and safe to stay at our outstanding hotels, Hotel Xcaret México and Hotel Xcaret Arte.

• Your Digital Reservation ticket allows you to always carry it with you.

• Get general information about the All-Fun Inclusive® and the Xcaret, Xel-Há, Xenses, Xavage, Xoximilco, Xplor, and Xplor Fuego parks, and depart from the lobby of your hotel.

• You will find important information about activities such as Workshops, and also to indulge yourself you will find information about our Muluk Spa.

• You will have the map of Xcaret Hotels to consult Restaurants, Casas, and services.

• Discover all the restaurants, their specialties, menus, and schedules.

• Locate the services available on Hoteles Xcaret map, such as towel stations, life jackets, ATMs, showers, and toilets, among others.

• Select the language of your preference from the App Menu (Spanish / English).

• Customize your application in light or dark mode, according to your preference.

• Find more information about Grupo Xcaret's parks with direct access to download the application from the menu without having to search for it in stores.

Note: the functions of this application will require access to location data.

This application offers the option of receiving automatic notifications for information related to your visit to any of our hotels. To disable notifications from this application, go to your device's settings.

The prices of the suites shown in the images of the AppStore and PlayStore stores are fictitious and merely illustrative.

## Key features

- All-Fun Inclusive® concept
- Unlimited access to Xcaret parks
- Premium gastronomic experiences
- Digital reservation ticket
- Park and hotel service information
- Restaurant menus and schedules
- Hotel maps and service locator

## What do users think of Hoteles Xcaret?

Overall sentiment: negative

**Pros**

- 🗺️ Helpful map feature
- 👍 Visually appealing design

**Cons**

- 🐛 App crashes frequently
- 🤯 Extremely poor functionality
- 🤔 Lacks essential features
- 🤷‍♀️ Confusing and unintuitive
- 🙄 Inaccurate and outdated information

**Commonly reported bugs**

- Login and registration issues
- Constant app crashes and freezes
- Incorrect or missing information on the map and in the app

**Most requested features**

- Ability to make reservations for restaurants, activities, and transportation
- Integration with guest account to view reservations and itinerary
- Comprehensive information on operating hours, menus, and amenities
- Improved navigation and mapping with directions and routing
- Notification system for events, promotions, and service updates

## Recent user reviews (10 of 181)

All indexed reviews: https://appshunter.io/ios/app/hoteles-xcaret/id1474819420/reviews.md

### 1/5 — Completely useless - why?

*2026-06-13*

The app does nothing. This isn’t an exaggeration. It has a map of the hotel and that is it. It doesn’t actually give directions within the labyrinthine hotel, you can’t make reservations in it, it won’t show reservations you do have, you can’t use it to call for service requests, you can’t use it to sort amenities that might appeal to you, you can’t call room service or a cab - it does literally nothing. It’s incredibly bizarre how poorly designed it is. The Disneyland app, for example, is about 10,000x more useful in ways they should copy.

**Developer response:** Dear user, Thank you for your feedback. We’re sorry the app did not meet your expectations. Your comments regarding navigation, reservations, service requests, and overall functionality are very valuable. We will share them with our team as we continue working to improve the app experience and usability.

 Cordially. Brenda H. Grupo Xcaret – Customer Service. US:1-844-795-4525

### 1/5 — Horrible

*2026-06-07*

Pointless .. I’m at the hotel since- I can’t get room service - can’t schedule anything through the app- called 0 no answer for over 20 mins - called directly from another number the chat bot provided and it didn’t work - app is pointless - waste of time - needs a map in app - needs a way to schedule rides or food - not even room service available on the app

**Developer response:** Dear user. We’re sorry to hear about the situation you experienced. Your feedback regarding app functionality, maps, transportation, and dining services is valuable and will be shared with the appropriate departments for review and improvement.
We appreciate your patience and look forward to helping you resolve this. Kind regards. Brenda H. Grupo Xcaret – Customer Service. US:1-844-795-4525/Mex:+52 (998)881-3834

### 4/5 — La app no ea muy util pra encontrar su camino. El hotel hermoso

*2026-04-05, version 4.0.2*

Los hoteles son muy bonitos, la comida muy buena y variada. Sin embargo es difícil guiarse adentro y la app que debería ayudar, no está bien hecha. Es un plano general desde arriba y no muestra detalles que se necesitan para encontrar su camino, como escaleras, corredores , etc.. terminas preguntando a los empleados del hotel tu camino.

### 1/5 — Not user friendly

*2026-03-24, version 4.0.2*

This app is not helpful at all.  Cannot book a reservation or see menus.  

Not interactive for 2026.  A waste of an APP.  The resort could be so much better and user friendly with a better APP

### 1/5 — No useful

*2026-03-19, version 4.0.2*

Not helpful for restaurants- no menu, no details of food, no ability to make reservations..

### 1/5 — Sucks

*2026-03-13, version 4.0.2*

Very little information, directions are terrible

### 1/5 — Bugs

*2026-03-11, version 4.0.2*

App is not very useful in navigation and should work seamlessly for guests to make reservations for restaurants and activities. Also, the app did not show my existing reservations. Highly recommend that Xcaret gets this working properly.

### 5/5 — Cool app

*2026-03-07, version 4.0.2*

W app

### 1/5 — So many glitches

*2026-03-03, version 4.0.2*

You can’t enter an existing reservation only book a new one. The sign up process was so glitchy. For such a great hotel they need to spend the money on a better app

### 2/5 — Live direction needed

*2026-03-03, version 4.0.2*

You need to update your app with live orientions. Such a high end resort without that option is not acceptable. Clicking on a spot on the map should give live direction with géolocalisation. I’m looking at other reviews dating from more than a year ago asking the same thing!! Come on, you can do better for sure, the customer experience would skyrocket!

## Frequently asked questions about Hoteles Xcaret

### What is the All-Fun Inclusive® concept?

The All-Fun Inclusive® concept goes beyond traditional all-inclusive by including accommodations in nature-view suites, premium gastronomic experiences by celebrity chefs, unlimited access to Xcaret parks, and round-trip airport transportation.

### What parks are included with a stay?

Your stay includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses, and Xenotes parks, offering a wide range of adventure, cultural, and entertainment experiences.

### How do I access my reservation and hotel information?

The app provides a digital reservation ticket that you can carry with you. It also offers general information about the All-Fun Inclusive® concept, details about the parks, and important information about hotel activities, restaurants, and services.

### What kind of information can I find about the hotels?

You can find detailed information about restaurants, their specialties, menus, and schedules. The app also includes a map of the hotels to locate services like towel stations, ATMs, and restrooms, as well as information about the Muluk Spa and available workshops.

### Is this app free to use?

The application itself is free to download and use. While the description mentions that suite prices shown in app store images are illustrative, the app facilitates booking and provides information about the resort and its offerings, which would involve costs for accommodation and park access.

## Version history (last 5 releases)

### 4.0.4 — 2026-07-03

WHAT’S NEW

• Bug fixes.
• Update Xoxi graphic resources.

### 4.0.3 — 2026-05-08

WHAT’S NEW

• Bug fixes.

### 4.0.2 — 2026-02-09

• Bug fixes
• Performance improvements

### 4.0.1 — 2026-01-21

WHAT’S NEW

• Bug fixes.

### 4.0.0 — 2025-12-05

WHAT’S NEW

• The photography module has been updated.
• Update the implementation of deep links.
• Bug fixes.

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## More apps by Experiencias Xcaret S.A. de C.V.

- [XCARET!](https://appshunter.io/ios/app/xcaret/id1165654955)
- [EntErate GEX](https://appshunter.io/ios/app/enterate-gex/id1211037431)
- [Loyalty Reps](https://appshunter.io/ios/app/loyalty-reps/id1470661740)
- [Xcaret Events](https://appshunter.io/ios/app/xcaret-events/id1472381976)
- [Mexico Destination Club](https://appshunter.io/ios/app/mexico-destination-club/id1536664084)

All apps by Experiencias Xcaret S.A. de C.V.: https://appshunter.io/developer/495778450

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*