# HotLunch.com School Software — user reviews > 197 indexed App Store user reviews of HotLunch.com School Software by Aurora Software, Inc, rated 4.44/5 from 6,650 ratings. - Source: https://appshunter.io/ios/app/hotlunchcom-school-software/id1451511654/reviews - App overview in markdown: https://appshunter.io/ios/app/hotlunchcom-school-software/id1451511654.md - Rating breakdown: 5★ 4,900 · 4★ 316 · 3★ 163 · 2★ 135 · 1★ 576 ## What do users think of HotLunch.com School Software? Overall sentiment: negative **Pros** - 💼 Easy to order - ⏱️ Convenient app for ordering **Cons** - 🐛 Frequent errors and crashes - 🤯 Confusing and unintuitive interface - ⏳ Slow performance and loading times - 💸 Excessive fees and charges - 🔍 Difficult to navigate and find information - 🚫 Inability to save payment methods - 🤖 Poor customer service and support **Commonly reported bugs** - Orders not going through properly - Inconsistent behavior when adding/removing items - Invoicing and payment issues - Compatibility problems on various devices **Most requested features** - Allow saving of payment methods - Improve order management and modification - Streamline the ordering process - Provide better user guidance and instructions - Enhance performance and stability ## Newest reviews (19 of 197) ### 3/5 — Needs improvements *2026-06-11, version 2.00.47* Frequent crashes and significant lagging ### 1/5 — This app is horrible *2026-05-21, version 2.00.47* This app is so unreliable and difficult to use. It should be just a simple procedure but it takes so many steps just to order food and crashes repeatedly ### 1/5 — Over complicated *2026-05-17, version 2.00.47* Checking out is a nightmare, I always hit the wrong buttons. I can never figure out how to cancel a lunch. The two options to pay are confusing. It has way too much going on and it’s not intuitive. ### 1/5 — Horrible unreliable buggy app *2026-05-03, version 2.00.47* This app has been nonstop frustrating the entire school year it continues to cancel orders not process orders you get to the pay option and all the offers disappear the app will also just shut down for no reason middle of the order each and every time you need to restart the process parents need to be able to QUICKLY and without these issues order lunch but I experienced nothing but constant frustration the whole year this app needs major updates and changes it is a horrible user experience ### 1/5 — Needs better food options and workflow. *2026-04-26, version 2.00.47* The app doesn’t draw on your Apple Wallet or the stored credit card number. Nor does it use Apple Pay. They also need to ask parents what options they want. ### 1/5 — Awful in Every Possible Way *2026-04-26, version 2.00.47* Stunningly bad app, crashes constantly, the UI/UX is like a 4-year-old “designed” it. Absolute garbage. Zero stars, would not recommend ever to anyone. ### 1/5 — Super challenging to use *2026-04-24, version 2.00.47* This app is terrible. It’s not user friendly or intuitive, errors out often. It provides different options for how to pay your invoice but only one of them works and often even that method errors out. Currently it’s showing me an unpaid amount and won’t let me order until I pay the amount but doesn’t provide any way to actually pay the amount. Or at least one that I can figure out. If I wasn’t forced to use it to order my kids lunch for school I’d never voluntarily use this app. ### 1/5 — Terrible *2026-04-15, version 2.00.47* Crashed 50% of the time. Have to redo orders. Fix it. ### 1/5 — Hot Garbage *2026-04-14, version 2.00.47* Hot Lunch app and website continue to be glitchy, bug-ridden, and not user-friendly. At present, I can add things to my cart but not pay for them because nothing actually transfers from the selection screen to the cart, and the pay invoice option never appears. How this software is still being used by schools is beyond me. ### 1/5 — Trash app *2026-04-12, version 2.00.47* Bloated and difficult to navigate. Do something different if you’re a school trying to implement a system ### 1/5 — Terrible for payment *2026-03-26, version 2.00.47* App is just awful when it comes to placing orders and paying for lunch. You never know if it goes through or not, it gives errors all the time making you start over, literally in this day and age how can a simple lunch order app be so awful??? ### 1/5 — Terrible *2026-03-09* I genuinely do not understand how this app has a rating above four stars. It is, without exaggeration, one of the most frustrating pieces of software I have ever used. I have been using it for years, and in that entire time the development team appears to have made virtually no effort to improve the user experience. The interface is baffling, the buttons feel randomly placed, and simple tasks require an absurd number of clicks. Things that should take seconds somehow become small adventures in menu-hunting. Even better, data is frequently lost, which really adds a fun element of suspense to using the app. Will your child still be there in your profile when you come back? Who knows. It keeps things exciting. What is most remarkable is that this is not a case of a company being unaware of the problems. After years of being in touch with the CEO directly, it has become very clear that user feedback simply is not a priority. At this point, the lack of improvement feels less like oversight and more like a deliberate design philosophy. If the goal was to build an app that actively discourages people from using it, then congratulations, mission accomplished. ### 1/5 — Logo *2026-03-05, version 2.00.47* Your logo is evil looking and it should’ve changed. Looks like a pitchfork and demon for a kids school lunch program. Not ok! It needs to be changed! Not sure why you changed it but please fix. ### 1/5 — Not User Friendly or Easy to use *2026-02-01, version 2.00.47* It’s a horrible app. Doesn’t save any of your information so you have to re-type everything every time you place an order. ### 1/5 — The app is not user-friendly. *2026-01-28, version 2.00.47* The app is extremely inefficient and if you have multiple children enrolled under the app, it won’t give you an individual balance per child. You’re better off just giving your child cash and getting changed back. ### 1/5 — Not user friendly *2026-01-18, version 2.00.46* Very not user friendly, not easy to make modification without getting lost, a bad app ### 1/5 — Worst app ever *2026-01-08, version 2.00.46* If not for this being the only portal for ordering my kid's school lunch I would never recommend anyone use this app. ### 1/5 — App bug won’t let me order *2025-12-09, version 2.00.46* The app will not let me complete my payment when it sends a code to my text messages I cannot even click the area below to input the code….. ### 1/5 — Not user friendly *2025-12-09, version 2.00.46* App is not easy to navigate. Items get dropped. You can’t order from rush and then regular. Can be very confusing. Really dislike the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-25, version 2.00.48* I can re bills this app for you from teach, the user experience is ABSOLUTELY terrible ### 1/5 — Doesn’t Work *2026-08-24, version 2.00.48* App only provides school-facing domain option and doesn’t allow user to login. ### 1/5 — Android *2026-08-20, version 2.00.48* Create app for android ### 1/5 — Seriously sucks *2026-08-20, version 2.00.48* It should be so much better. Ordering takes an eternity due to poor navigation organization ### 1/5 — Schools please don’t use this *2026-08-15, version 2.00.48* Payment method is garbage, they take a 3.5% charge for every transaction and don’t let you store any card information or use PayPal as an alternative ### 1/5 — Not intuitive *2026-08-13, version 2.00.48* We used a different lunch app in the past that clearly laid out which restaurants serviced which days- they repeated throughout the school year. For example, every Tuesday was Chick-Fil-A. I could very quickly and easily go in to the calendar, click on Tuesday, choose an order for kid #1, and click “repeat weekly” and pay for it. All in one quick transaction. This does not appear to be possible with ahotlunch. Or at least, if it is possible, I haven’t been able to figure that out after 20 minutes of wrestling with the app and website. ### 1/5 — Very confusing *2026-08-07, version 2.00.48* Not intuitive, too many steps to accomplish basic things. Inconsistent with payment capabilities across different users. Avoided this app like the plague all year long. ### 1/5 — Torture *2026-06-03, version 2.00.47* An insufferable experience. my kids could vibecode a better app. ### 1/5 — Non-functional *2026-06-02, version 2.00.47* This app is so glitchy and lacking in logical or intuitive features as to be worse than useless. It’s extremely frustrating to the point that it’s a leading reason in me now packing my kids lunches. ### 1/5 — Hate this app! *2026-05-29, version 2.00.47* This app is very confusing and not easy to use especially if you have 2 kids. It dose not show your balance for each kid so you never know how much money to add. ## Most praised reviews (10 highest-rated) ### 5/5 — Pizza *2026-03-24, version 2.00.47* This app is so easy to use. My credit card is right there and I can pay within a few seconds of placing my order ### 5/5 — Useless app *2025-08-30, version 2.00.42* The app is useless. You have to click each and every day to order, then it suddenly deletes your order details, gives constant errors. Even contact us has an error since they forgot to add it. Last time I had to do the order 5 times to get the payment screen. ### 5/5 — Charged me $10.00 twice to access my account. *2025-08-09, version 2.00.42* Why do I have to sign up each year? The app charges me the $10.00 twice and you can’t even contact them. 😤 ### 5/5 — Poor navigation *2024-10-31, version 2.00.38* Poor navigation for following month to order last day of week meal. Then there isn’t a number to call anyone. ### 5/5 — Easy *2024-09-15, version 2.00.37* Easy to use even with multiple kids. ### 5/5 — Poor design *2022-10-21* The fact that we can’t save a credit card in the system like every other app on planet earth is crazy. And it takes forever to reload because the system doesn’t remember any of my data. ### 5/5 — Super Easy *2022-09-04, version 2.00.17* This is a great time saving App to order our daughters school lunch ### 5/5 — Amateurish *2022-01-21, version 2.00.08* No way to save a payment method, not intuitive, so many clicks to do simple things ### 5/5 — Poorly written app. Not intuitive. Sign up is very difficult to navigate *2022-01-10, version 2.00.08* Horrible sign up process. App poorly written. ### 5/5 — Worst App *2021-10-09, version 2.00.08* This app is not user friendly at all! Extremely difficult to navigate and hard to understand. Please upgrade. It’s horrible --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*