# HotSOS Mobile — user reviews > 21 indexed App Store user reviews of HotSOS Mobile by MTech, rated 2.60/5 from 58 ratings. - Source: https://appshunter.io/ios/app/hotsos-mobile/id704551252/reviews - App overview in markdown: https://appshunter.io/ios/app/hotsos-mobile/id704551252.md - Rating breakdown: 5★ 17 · 4★ 5 · 3★ 4 · 2★ 4 · 1★ 28 ## Newest reviews (5 of 21) ### 1/5 — Notification issues *2019-01-28, version 1.15.1.0* Leaving apart that the software is very slow even with good WiFi connection, in the last months it’s doesn’t sent anymore push ups notifications. It is making my job very difficult since I have to be checking my device every 10 minutes. It’s really miserable. Please fix the bug or whatever it might be. ### 1/5 — Won’t let me log in *2018-11-21, version 1.15.1.0* Stupid app my login won’t work on my phone so have to use computer at work ### 1/5 — It has potential *2018-11-19, version 1.15.1.0* App keeps staff logging them out constantly which in a hectic environment is problematic. And what’s with the fact that Android users are able to login without difficulty but for iPhone users is a nightmare ? Hopefully you read these reviews and do something about it. ### 1/5 — Horrible App *2018-09-29, version 1.14.0.0* This is by far the worst app I’ve ever had to download. I spend more time at work trying to get this app to log me in than I do actually responding to calls. Like since when is it acceptable to make me login 5 times in a row because it just keeps failing but even then it’s not guaranteed because after you finally log in the app will crash and you have to do it all over again. ### 1/5 — Not working with new update *2016-09-20, version 1.7.2* HotSOS login not loading with new update ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t fit on iphone screen *2026-01-29, version 1.16.4* Please make app apple friendly. I doesn’t fit on my iphone screen i cant see or zoom in or out of screen. ### 1/5 — Huge opportunity for something better in this market *2025-12-20, version 1.16.4* Logs me out EVERY 18 minutes even if I open the app to keep my session active. Also has a more convoluted login process than ever. No biometric option, so every time you input pin, then select field to bring up password manager, it offers Authenticator as an option but if you click that it says it’s no longer supported, use iOS password manager, type “ho” to select, then it offers email or sms 2fa, select text but then quickly tap some part of the screen outside of the field for inputting 2fa code or it won’t show in the “select from messages” auto feature, and then still have to resend code 20% of the time. Can’t even copy and paste the code from messages if it doesn’t properly show because they include a long disclaimer before the code and iOS doesn’t allow selecting part of a text message only the whole thing. The whole process takes 30-45 seconds. Add that up over a day, week, year and you have a ton of lost productivity taken up by an inexcusably clumsy interface. ### 1/5 — Crashed too much *2025-09-21, version 1.16.4* App crashes too much. ### 1/5 — Really?? *2025-02-05, version 1.16.4* A PIN, password that has to be 16 characters long, and now 2FA??? And getting kicked out every 30 mins of non use! Overkill and extremely annoying to use UPDATE: good news, I found a way to turn off 2FA…bad news is that it doesn’t shut it off. ### 1/5 — Reda Salah *2025-01-18, version 1.16.4* I’m using the app on my personal device, but I find it incredibly frustrating that I have to log in with my username and password every few minutes. There’s no option to enable biometrics (such as fingerprint or facial recognition), which would make the process much more seamless. Constantly re-entering credentials every couple of minutes is both inconvenient and time-consuming, especially for frequent users. I strongly suggest adding biometric login options and improving session persistence to enhance the overall user experience.” ### 1/5 — Why do you NEED access to all my photos to use this app. *2024-04-13, version 1.16.3* It requires you to have all permissions allowed to use this app. And timeout session is too short. It’s so annoying that I have to log back in everytime I finish a room. ### 1/5 — Needs Improvement *2023-10-03, version 1.16.3* Terrible to navigate and hate double log in. Constantly logs you out. ### 1/5 — So much bugs *2022-08-06, version 1.15.2.2* I use HotSOS everyday all day. It crashes all the time and kicks me out on through out the day. Has so much potential to be efficient but gives me a huge headache, it’s just not worth it sometimes. Also stops responding and doesn’t load the page completely. ### 1/5 — No support for shortcuts *2022-06-25, version 1.15.2.2* Can’t be a great app until it supports making work orders through the apples shortcuts app please add thank you ### 1/5 — Sluggish, worst app ever *2019-04-25* I don’t understand why the industry is still using this app. Where to begin... - It logs you off 30 times a day. - If you put you password wrong 3 times it blocks you. There’s no security question to get back in. You need to call a supervisor. - It hangs for minutes until you restart the app - it crashes constantly and you have to do everything again. - you can’t receive messages on the desktop app - you can’t be logged in on mobile and desktop at the same time ## Most praised reviews (6 highest-rated) ### 4/5 — Good but login to app should be improved *2020-01-12, version 1.15.1.0* Please add face recognition as entering login and password every time is a waste of time ### 3/5 — Need 5 minute option *2023-11-07, version 1.16.3* Good app, works most of the time but definitely needs a 5 minute option for putting rooms on hold! I.e. return later…5 minutes instead of 15 being the shortest. ### 3/5 — Needs to provide better Support for MDM *2022-04-25, version 1.15.2.2* April 25th 2022 - No support to push Payloads / Configurations via MDM to App, to correctly set it up & associate App with Mobile Device. No support to utilise FaceID / TouchID as Login Option - TouchID allows 5 Fingers / Users to be saved in a Device. Should update Information - iOS 8 is no longer supported by Apple App is for Hotels & whoever use such old Devices would be in breach of their own Customer Safety Rules ! ### 3/5 — Double log in *2017-09-21, version 1.13.0* It’s a little annoying having to input your 4 digit pin and immediately having to type in your password to gain access. ### 2/5 — Does the job but not user friendly *2024-07-24* Biggest gripe is how it automatically logs me out every hour unless I make sure to open the app periodically. Then logging in I put pin, then I have to select the password box, select password manager at bottom of screen, select password from ios native password manager. The option for pin+face id would make it so much smoother. I spend 20 seconds logging in just to view a work order. For some reason the app also gives a duplicate work order for each one that's created. I do like that it notifies quickly and with a loud, distinctive alert tone. I work 3 properties and we use Quore as well, it's not any better. Definitely room for a startup to swoop in and do an app like this right. ### 2/5 — Ok app but… *2023-11-12, version 1.16.3* I wish I could see my pending tickets like I see on desktop. This doesn’t help when I need to follow up on something on the go and I don’t see any ticket numbers to refer to. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*