# Hotwire Communications — user reviews > 45 indexed App Store user reviews of Hotwire Communications by Hotwire Communications, Ltd, rated 2.20/5 from 51 ratings. - Source: https://appshunter.io/ios/app/hotwire-communications/id1215470042/reviews - App overview in markdown: https://appshunter.io/ios/app/hotwire-communications/id1215470042.md - Rating breakdown: 5★ 6 · 4★ 8 · 3★ 5 · 2★ 5 · 1★ 27 ## Newest reviews (16 of 45) ### 2/5 — App Update *2026-01-30* Updated App to new version. Went to open and got new screen saying “Update App”? Both Screens kept bouncing back to each other. I thought COX was bad! ### 1/5 — no Apple wallet support? *2023-06-26* No, I'm not even talking about supporting Apple Pay. I'm talking about the inability to even use the credit card details from a card in my Apple wallet to pay the bill in the app. When you tap on the screen where the credit card field should be, the Apple wallet just doesn't come up. A task achieved by hundreds of thousands of one-person Indie developers, worldwide, in hundreds of thousands of apps in the App Store today. I know it's not a problem with my phone. We are living more than 20 years into the 21st-century and this app doesn't support this. Hey Hotwire, do better. ### 1/5 — App crashes *2023-06-14* Terrible. Still doesn’t connect **Developer response:** Hi, have you tried the latest update? If it doesn't work for you, could you please contact us at fisionappadmin@hotwirecommunication.com so that we can work together to figure it out? ### 1/5 — PLEASE ADD BACK TV REMOTE! *2023-06-08* The app was updated but the TV remote feature was removed for some reason. Please add it back. It is extremely convenient to control the TV from the app. **Developer response:** Please sign out of the app and sign back in to resolve this issue. ### 1/5 — No DVR function *2023-06-07, version 2.1* New version 2.1 no longer gives you the DVR option to record programs using the app. Customer service advises the option is no longer available. Very disappointing. ### 1/5 — Just doesn’t work *2022-12-04, version 1.5.7* Wouldn’t recommend anyone to use this app or Hotwire services. Been having issues pile up and this app just adds to the bunch. ### 1/5 — Bombing out all of sudden *2022-11-07, version 1.5.7* Use this for my mother in an assisted living facility. I can’t change her channels now. Very disappointed. ### 1/5 — App crashes *2022-11-06, version 1.5.7* Terrible ### 1/5 — Not Up to 2022 Standards *2022-09-27, version 1.5.7* A very common task today is streaming live video and DVR content on an internet provider’s app. Comcast/Xfinity and others have been doing it for years! I asked about this specifically before our community switched to Hotwire for “better service.” - Short answer - it does not! Video streaming or accessing DVR recordings is not functional in this app. When a Hotwire tech tells me he tells his customers not to even download it, well, I guess that says it all. ### 1/5 — A bad take on athe App Store *2022-09-10, version 1.5.7* Not a viewing app just a link to other apps so you need to literally download each stations app to watch. Pitiful ### 1/5 — 0 stars *2022-08-28* Our HOA made the brilliant idea to switch from Xfinity to Fision. Worst decision ever. Can’t watch on your mobile devices anymore. The Fision app recently stopped working to where The app doesn’t even start up anymore. But then again, the selection of channels on mobile were awful anyway. Very limited channels, especially on FisionGo. Very unhappy. ### 1/5 — No more live tv from the app *2022-08-09* They discontinued FisionGo. The TV Everywhere section of this app just links you to each channels individual streaming app. It’s lazy. Spectrums service at least included apps to watch on devices we already have, like Apple TV’s, straight from the spectrum app. ### 1/5 — Worst app *2022-05-11, version 1.5.7* App is saying I need to update which I did already. And doesn’t allow me in. I need to pay my bill and don’t know how! ### 2/5 — Clunky. Crashes. *2021-11-07* Not really consumer grade. Hard to find things. Clunky (e.g., takes way too many steps just to delete a recording, and way too easy to delete a future recording when trying to delete one you’ve already watched). Still better than the terrible on-TV interface, though, so I used it. But since my phone upgraded to iOS 14.8, the Hotwire Fision app won’t run at all. It tries to load, and gets to the main screen, then closes half a second later. App went from weak to broken. **Developer response:** Hi, have you tried the latest update? If it doesn't work for you, could you please contact us at fisionappadmin@hotwirecommunication.com so that we can work together to figure it out? ### 1/5 — Can’t use the app *2021-11-07, version 1.5.7* Trying to use the app it spins to refresh the application and then automatically closes. Making this app go from useful to now can’t even use it. Please fix. ### 1/5 — Impossible — literally - *2021-02-08* Everytime I try to use the app, I’m informed that I must update. I click on update, and get bounced to the App Store on my iPad. I get the opportunity to see reviews (and write this one). BUT when I click on “open,” I am again informed that I must update, and the cycle starts all over again. This is idiotic!!!!!!!! **Developer response:** Hi, have you tried the latest update? If it doesn't work for you, could you please contact us at fisionappadmin@hotwirecommunication.com so that we can work together to figure it out? ## Most critical reviews (10 lowest-rated) ### 1/5 — Immature app *2026-03-16* The TV everywhere option in this app linked you to every Services individual apps which they want you to download. A definite step backward ### 1/5 — Terrible service *2026-01-18* The app was terrible to begin with. Now I can’t watch anything because it’s telling me to update but nothing is happening. I wish our HOA would get a better service, Hotwire is terrible, especially for mobile viewing. ### 1/5 — Failed *2025-11-10* You company continues to disappoint! ### 1/5 — Not good *2025-10-26, version 2.2.77* I’ve had this for years and until recently it’s worked well enough for what it does. However recently I get “Storage Info! unable to fetch storage info” and “MDS Token! Unable to fetch MDS Token” when trying to access my DVR. ### 1/5 — Terrible service and price *2024-10-29* Avoid, avoid. ### 1/5 — A joke *2024-04-19* What is it with cable companies that they can’t ever do anything right? The fact that one has to do a double back flip with a twist just to reach the remote control is an absolute joke. Is there never anyone with half a brain working for a cable company? Incompetence seems to run in their DNA. ### 1/5 — Account access *2024-04-16, version 2.2.31* I have tried to set up my online account for weeks and no matter how many times I have requested the verification to verify my email and complete my account setup, the code is never sent. I’ve called several times about it and no one could help. One agent offered to send a technician to my house because he didn’t know what to do. It just seems poorly managed. ### 1/5 — Mobile devices useless *2024-02-11* None of my mobile devices work anymore after my HOA made the brilliant decision to switch away from Xfinity. No channels, no mobile app to stream channels to other devices. Completely useless, like I stepped back 10 years in technology ### 1/5 — Tiniest font *2024-01-10* FIND IS SO SMALL CAN’T BE READ. YET THERE’S PLENTY OF ROOM ON THE PAGE TO MAKE NORMAL SIZE. PS: even with excellent eyesight it can't be read or expanded ### 1/5 — Terrible *2024-01-01* I recorded several programs but can’t watch them on my Fire Tablet or IPhone! There is an option to delete the recording but NO play or watch button. Ridiculous ## Most praised reviews (10 highest-rated) ### 5/5 — No app control of recordings *2023-06-13* The new update is missing the myFision ability to review delete and record programming which makes the app essentially worthless. Addendum: developer responded very quickly and advised logging out of my account then logging in. It worked like a charm, thank you. 5 stars now! **Developer response:** Please sign out of the app and sign back in to resolve this issue. ### 5/5 — Works well *2019-08-08, version 1.0.307* Works good for me, no complaints 👍🏽 ### 5/5 — Great Access to my Account *2019-08-08* Thanks for bringing this app to your already incredible cable and internet service! It has really simplified my access to support and customer service. ### 4/5 — Poor live chat customer service, but excellent response to problems reported in App Store. *2023-06-13, version 2.1* As noted in a couple of problem reports here, after the latest update to the Fision app, the ability to control the dvr by the app disappeared. Customer service couldn’t help. They directed me to some remote mobile instructions that were done a long time ago and had nothing to do with the updated app. However, the developer response to the last two issues reported was exactly what was needed. The live chat customer service team should be made aware of this simple fix to log out and log back in. Thanks! ### 4/5 — Cannot Open the App - update *2021-11-08* Have been unable to open the app for a couple of days. Useless. Problem has been fixed - now changed review to 4 stars. ### 4/5 — Saving credit card or debit card information *2020-09-16* I have not been able to save any credit card or debit card credentials on my iPhone X max after paying my bill as there is a message saying not able to save credentials. Is this an on going problem that’s known or is it specific to my phone which I don’t think ii is. Exactly what is the situation with this? ### 4/5 — Good App But Missing Features *2020-08-29* I am using this app because my remote went bad. It works well but would have been more complete with a volume control. Thanks for making this app available. ### 4/5 — Good start to a new app *2019-06-11* Good start to a new app, however. The quality assurance team missed in the security wording, there are some misspelled words. Also on the remote controls section, there’s no volume control or mute tab. I know with all the different TV’s, the app remote can’t do everything. ### 3/5 — Mind of It’s Own *2022-11-07* Was working well since downloading app. All of a sudden it just closes on/by itself. Contacted support and they tried a few things to no avail. 🤷🏼‍♂️Oh well, maybe it will heal itself? LOL **Developer response:** Hi, have you tried the latest update? If it doesn't work for you, could you please contact us at fisionappadmin@hotwirecommunication.com so that we can work together to figure it out? ### 3/5 — Remote needs Improvement *2020-06-10, version 1.1.137* The remote would be great if not missing a key element. No sound control. Please add --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*