# Hotwire: Last Minute Hotels — user reviews > 257 indexed App Store user reviews of Hotwire by Hotwire, Inc., rated 4.80/5 from 144,565 ratings. - Source: https://appshunter.io/ios/app/hotwire-last-minute-hotels/id566635048/reviews - App overview in markdown: https://appshunter.io/ios/app/hotwire-last-minute-hotels/id566635048.md - Rating breakdown: 5★ 123,659 · 4★ 13,817 · 3★ 3,172 · 2★ 883 · 1★ 3,034 ## What do users think of Hotwire? Overall sentiment: negative **Pros** - 💯 Exceptional customer service - 🏨 Great hotel deals - 🤩 Pleasantly surprised by hotel quality **Cons** - 🤯 Misleading and deceptive practices - 🤖 Buggy and crash-prone app - 🤬 Terrible customer support - 💰 Hidden fees and charges - 🇨🇦 Not Canadian-friendly - 🤔 Lack of transparency in bookings **Commonly reported bugs** - Login screen issues - Inability to view booking details - Incorrect hotel information and addresses **Most requested features** - Ability to change credit card details - Option to pay in Canadian dollars - Improved app stability and reliability ## Newest reviews (19 of 257) ### 2/5 — Can’t use save credit cards or Apple Pay *2026-08-21, version 18.8.6* What is the point of signing in when the app doesn’t allow to use Apple Pay or the saved credit cards? If I have to fill in the guest name with no option to pre fill, the credit card number, email address, etc on every transaction, why am I even logging in when I can’t access and use the information you already have… that’s lazy. ### 2/5 — Disappointed *2026-08-07, version 18.8.6* Nothing you can’t do on their website. The my trips section never loads your information. ### 3/5 — My trips tab *2026-07-23, version 18.8.5* My trips tab always shows blank. I have to logout and log back in to see my trips. It is frustrating. ### 1/5 — App is not useful *2026-07-08, version 18.8.5* Can’t book in the app, can’t sign in in the app. The app is completely useless. Just use the website I guess? This should just be deleted, what a joke. ### 1/5 — Lost money and new poor UX *2026-07-03, version 18.8.5* The new UI/UX has many bugs. For example if you click sign in after starting a booking the app freezes. More importantly my last booking was at a hotel that was already full booked. I showed up and was told Hotwire never paid the hotel as well as they didn’t have any rooms. Hotwire didn’t refund me either. Frustrating process. The hotel remained on the app too after I tried to search for another one. Not using hotwire again. ### 1/5 — Unusable *2026-06-28, version 18.8.5* Can’t log in. Button doesn’t work. Can’t scroll. Literally can’t make a reservation. Come on guys this is terrible ### 1/5 — New updates are horrible *2026-06-28, version 18.8.5* The app was very good but I guess app developers and company don’t care any more. App is Junk Can’t book through app Same issues faced by others but have they cared? Evidence suggests not On to other apps ### 1/5 — Never again with Hotwire *2026-06-20, version 18.8.4* Now - so much worse than it used to be. Booking a hotel blind used to result in some good deals on hotels. Not anymore. I paid more than it had been priced elsewhere for a low quality hotel experience. I have used Hotwire for years. My experience went from great to good to bad. Honest truth - this last one, I paid for the 2-person hotel as "non-refundable" and checked in and saw it was the lowest grade booking, left the room 100% empty/(used nothing) to stay somewhere else. Never again Hotwire. ### 1/5 — Won’t actually book *2026-06-11, version 18.8.4* I have tried many times to use this app and when I click book now it says there is a problem. Useless ### 1/5 — Doesn’t work *2026-06-06, version 18.8.4* App shuts down every time I try to use it. ### 1/5 — Can’t reserve a hotel room *2026-06-06, version 18.8.4* Even though I’m signed in, when I went to reserve a room it asks me to sign in for faster booking. Once I tap in that, the app freezes! I see this is a recurring problem for other users. Needs to be resolved! ### 1/5 — Can’t login on mobile, no support *2026-05-25, version 18.8.4* There’s no way to contact these people. There were no cars available when I arrived and still haven’t got a refund ### 1/5 — App no longer works correctly *2026-05-16, version 18.8.4* After 18 years of using Hotwire, the app has stopped working correctly. It always had glitches such as not being able to access to my trips page, but I'm now no longer able to book a hotel while logged in. I contacted Hotwire and they're only answer. Was to use the Mobil site so I guess the app is useless. This does not happen for cars only hotels where it prompt me to enter my name and gives you the option to sign in for faster booking, even though I'm logged in although the app freezes when I click on that option. You can no longer easily book a hotel or use any of your credit card information or Apple Pay. I hope someone from Hotwire reads this, and I have screen videos showing all of it. ### 1/5 — App not working *2026-05-15, version 18.8.4* Even though I'm logged in when I'm directed to check out for a reservation in the app, it provides a button to push to sign in for "quicker checkout. "Even though I am already signed in. So every time I check out, the app makes me manually put in all my information. Hotmail provides zero technical assistance, other than telling me to sign out of the app or delete it and then reinstall it. And I've already done all of this. And the problem still persists. So I deleted the app for good. ### 1/5 — Time to go somewhere else! *2026-05-12, version 18.8.4* Whatever they have done to their app, has made it non functional on tablets. I went back a tried it again, they haven’t fixed a thing! This app so called service is complete garbage! ### 3/5 — Hotwire is hot but app is not cool *2026-05-12, version 18.8.4* Open up app and sign in. Search and choose your hotel. At the top of the page there’s a button that says something like “it’ll go faster if you login” even though you’re already logged in. Click the button, and the page freezes so you can’t scroll down and pay. I’d have thought they’d want paying to be easy. But no, you have to back out and try again, entering all your information by hand like it’s the 1900s or something. Also because the app says you’re logged in but the hotel page doesn’t believe you, Apple Wallet isn’t an option so you have to reveal your credit card’s actual number. If my number gets stolen yet again, so help me G-d. ### 1/5 — Trips don’t show up *2026-04-28, version 18.8.4* Can’t even see the upcoming trips ### 1/5 — No way to leave hotel reviews! *2026-03-28, version 18.8.3* The links in the emails to leave a review are broken. ### 2/5 — Sold me a room in Canada in usd … *2026-03-21, version 18.8.3* I used them for years, I really liked it, last time I booked in Calgary the app sold me the room in USD with out specifying as far as I know… switched to Expedia i like it way better knowing where the room is before booking ## Most critical reviews (10 lowest-rated) ### 1/5 — Seems like a trap *2026-08-31, version 18.8.6* Was about to book a “4star hotel” and they showed me a “preview of one room in this hotel”…. I was like …. No 4 star hotel has a on wall AC/heater unit… reverse-image searched and it came back with Holiday Inn Express & Suites…. That a 2.5-3 star hotel….. No refund policy …. Yeah. What? ### 1/5 — Why Always Sheraton？ *2026-08-29, version 18.8.6* Booked 4-star hotels 4 or 5 times. And it's always Sheraton. No exception. It's like there's no other options. Why is it always Sheraton for me but Hyatt, Hilton? I don't get it. I won't use it again to be honest bad experience ### 1/5 — Left without a hotel room *2026-08-23, version 18.8.6* For the 2nd time now I booked a room that was a hotrate hotel that said it was pet friendly and it wasn’t. They did refund my money but I had to stay on the phone with customer service for almost 2 hours and in the end didn’t have a place to stay. It’s very frustrating and disappointing and I won’t be using this app again. ### 1/5 — Horrible *2026-08-22, version 18.8.6* The worst app to book hotel with, have to enter everything manually now and bot customer support. Uninstall ### 1/5 — Bye *2026-08-19, version 18.8.6* It’s been a fun run, but now your app sucks so badly that even one of the most loyal customer is leaving you. I hope AI software saved you a lot of money. ### 1/5 — Sucks Arse! *2026-07-23, version 18.8.5* Don’t use. The app froze on me, then ended up double booking, and charging, me. Then, even after the hotel’s front desk person went out of her way to clarify that it was just me and that I didn’t need nor use a second room, Hotwire (truly owned by Expedia) had me stuck on a phone loop of blame passing back and forth to different people for 2.5 hrs, only to never (still haven’t refunded me. Worst customer service experience EVER!!!! ### 1/5 — App Changes Make It Unusable *2026-07-22, version 18.8.5* The current location doesn’t work and they removed the map option for search results which makes knowing the locations difficult when reviewing the results. Better off using another platform. ### 1/5 — No support, does not work in Canada *2026-07-21, version 18.8.5* Can’t switch to Canadian dollars because you need to enter a postal code and it only presents a number pad. So you are left booking Canadian hotels in US dollars and have no idea what the exchange will work out to. Broken links in the app so you can’t read reviews. Just very poorly done and has a scammy feel. ### 1/5 — Once good app trashed! *2026-07-15, version 18.8.5* iOS app is basically non functional garbage! ### 1/5 — Missing Rez, No Chat or Phone Support *2026-07-09, version 18.8.5* I booked a hotel for an upcoming trip. I received an email confirmation (thankfully), but in the app it shows I have no upcoming itineraries or purchases. I'm so glad I saved the email because I'd be screwed otherwise. I tried using their chat function, waited 14 minutes without an agent connecting, even when I marked it as urgent. I called the phone number, and unless this was a flight for a package, they can't help me with a simple hotel reservation via phone either. Worthless. ## Most praised reviews (10 highest-rated) ### 5/5 — Good deals *2026-06-17, version 18.8.4* I have used the Hotwire app for years. It’s easy to use and has decent filter options to refine results. My only pet peeve is the app only supports up to 4 star hotel filtering but the website and mobile web support 5 star hotel filter options. Strange. ### 5/5 — Actually DOES what it claims *2026-03-09, version 18.8.3* if you use the app smartly, you will get the best deal on hotels. Unlike the other apps that only claim that. The best things about this app, beside the low price, they show you the total with taxes and fees, no surprises. Also, you can sort by geographic area and amenities. The app does have some flaws, but as a delivers so much more compared to others, I’m giving it five stars, although from technical standpoint only deserves around 3 1/2 to 4. ### 5/5 — Best hotel App by far! *2025-07-23, version 18.8.0* If you aren’t booking through Hotwire what are you doing? Best prices around and the best customer service! Everyone you talk to is helpful and always make sure to get it right for you! ### 5/5 — Clara *2025-07-11, version 18.8.0* My husband have used Hotwire on numerous occasions . We have never been disappointed.The hotels we have stayed in have always been 4 star and then some. I would recommend anyone looking for a clean place with all the amenities check Hotwire .You won’t regret it. ### 5/5 — Hotwire comes through *2025-06-25, version 18.7.6* Hotwire comes through again thank you for the deals ### 5/5 — Always Best Deals *2025-06-25, version 18.7.6* Hotwire always have the cheapest deals. Yes, you have to pay upfront, but you save money. Also, you can’t cancel like other sites, but if you are certain you need the rental, you have no issue then. ### 5/5 — Good deals better in App *2025-05-29, version 18.7.6* Use Hotwire for hotel bookings all the time. Only recently learned the app has better rates than website. ### 5/5 — Gotten better *2025-05-06, version 18.7.6* They accept ApplePay now. Account setting are still wonky but it works. ### 5/5 — The most reliable *2025-04-26, version 18.7.6* I’ve used lots of rental car and travel services over the years, either directly or through consolidators. I used to use Priceline a lot, but consistently come back to Hotwire as it delivers. Thanks for being a great service provider with lots of options and great prices. Off to Maui we go :-) ### 5/5 — Love, Hotwire *2025-04-24, version 18.7.6* Always get great deals on hotwire no matter where I travel. I love the feature pick your room. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*