# HOTWORX — user reviews > 278 indexed App Store user reviews of HOTWORX by Planet Beach, rated 4.76/5 from 31,379 ratings. - Source: https://appshunter.io/ios/app/hotworx/id1182030612/reviews - App overview in markdown: https://appshunter.io/ios/app/hotworx/id1182030612.md - Rating breakdown: 5★ 27,695 · 4★ 1,780 · 3★ 714 · 2★ 331 · 1★ 744 ## What do users think of HOTWORX? Overall sentiment: negative **Pros** - 🔥 Great workouts - 🕰️ 24/7 accessibility - 🧘‍♀️ Relaxing infrared sauna experience - 🔥 Effective for fat loss and muscle toning - 🧠 Positive mental health benefits **Cons** - 🐛 Buggy and unreliable app - 🤯 Complicated and frustrating app navigation - 🔢 Too many steps to schedule a workout - 🤖 Inaccurate calorie tracking and sync issues - 🔍 Lack of app descriptions and class information **Commonly reported bugs** - App crashes and freezes frequently - Inability to record workouts and after-burn - Inconsistent sync with Apple Watch and Fitbit - Scheduled workouts disappearing from the app - Incorrect calorie counting and data loss **Most requested features** - Ability to book entire sauna room - Seamless integration with fitness trackers - Streamlined scheduling and booking process - More detailed class descriptions in the app - Automatic calorie tracking and recording ## Newest reviews (18 of 278) ### 2/5 — App freeze *2026-08-29, version 4.43.0* I’m leaving a review because while this app has potential I’ve watched my GF app freeze while it in her cycle sessions. Whether it’s several seconds, sometimes it could be long enough she has to force close it. It happens randomly when she opens a certain screen after a few minutes. She’s tried restarting her phone and redownloading her app but the issue keeps happening she says. Please look into this as I’d love to give a higher rating once it’s more stable. ### 2/5 — Logging *2026-08-24, version 4.43.0* Good place to workout terrible app, constantly doesn’t tell you what credentials are wrong and locks after 3 failed attempts, tried setting it up at the location still doesn’t say it’s right even after i changed the password and everything, super frustrating ecspeciallt considering the price i pay for a membership ### 3/5 — What could be better *2026-07-24, version 4.43.0* Think the scheduling aspect of the app works phenomenally. However, when it comes to recording the workout it gets confusing. I believe that there should be an option to end workout early for those who start class late or started the workout later. Instead of canceling and it not counting at all. You may say why don’t you let it play out… that’s because I did a back to back class and wanted to start my new workout. That being said I like the app and would like to see another option for finishing the class. ### 2/5 — Constant bug issues *2026-07-22, version 4.43.0* This is one of my least favorite apps but o have to use it for the workouts. It doesn’t work more than it does. Randomly logs out for no reason which erases an ongoing workout. Doesn’t record the same calories showing on my watch. All around a frustrating app and even with the multiple bug “fixes” something is always messing up. PLEASE FIX THE ONGOING GLITCHES. ### 3/5 — App improvements *2026-05-31, version 4.41.4* The app is difficult, primarily because the font is teeny tiny! I’d also like to view several different sessions simultaneously, and the ability to click without an immediate confirmation requirement. This would ease scheduling back to back workouts in different sauna rooms. For example: if Hot Cycle is at 1:00 in #6 and Hot Stretch is at 1:30 in #3, I’d like to choose both slots and then confirm after all selections are completed, instead of constantly going back and forth to schedule and confirm individually. I hope that makes sense. ### 3/5 — Great when it works *2026-05-27, version 4.41.4* The app was working fine, but when using TrainingTrax, if I need to cancel or change times/classes, the app does not update correctly. Instead, it adds extra sessions to that day rather than replacing the original one. Because of this, it now looks like I have not completed my session when I actually have. Please fix this issue. ### 3/5 — Does not sync *2026-05-17, version 4.41.4* The app itself is good. The only issue I have is that it does not sync with my Apple Watch. So I have to record workouts without a device. ### 4/5 — Great when it works *2026-05-17, version 4.41.4* The app was working fine but when using training trax it only lets me book the day of I’m not sure why when it never did that before ### 1/5 — Schedule work out issue *2026-05-08, version 4.41.4* I can not schedule a work out from the app. I have deleted the app and reinstalled. I have logged out and logged back in. I have turned my phone off and back on. I am having to go to the studio to schedule and it’s very inconvenient. ### 3/5 — Hotworx *2026-05-07, version 4.41.4* LOVE hotworx and everything about it. But the app constantly crashes or doesn’t load. Also, the Apple Watch feature is severely lacking, I don’t get to see my heart rate or have the workout tracked in my regular health app. Needs improvement I fear ### 1/5 — App stopped working *2026-04-30, version 4.41.4* DEV: Please check the recent updates. I am no longer able to use this app as it won’t load and gives an error. Tried to remove app and reinstall and still not working. ### 2/5 — Love hotworx, the app SUX *2026-04-30, version 4.41.4* The app is always glitching or not letting you sign in. Randomly shuts down or won’t show any info. ### 1/5 — Lots of bugs *2026-04-30, version 4.41.4* Lots of crashes and won’t capture workout stats ### 2/5 — Too complicated and doesn’t connect to Apple Watch. *2026-04-30, version 4.41.4* Been going to HOTWORX for about a month, and I really like the gym. The hot work outs and available gym space is great. The app is not good. It’s clear that leadership is trying to advance some type of initiative within the app, but it all falls flat because the app doesn’t work. Hotworx needs to abandon the AI interface, training trax, dietrax, hotsquad , intermittent fasting, and blogs. The app really just needs to have some sync that shows heart rate, and an ability to schedule gym time. Everything else is wasteful and clearly clogging up the app. ### 3/5 — Notifications *2026-04-28, version 4.41.3* Please let me turn off these annoying marketing notifications. ### 1/5 — App doesn’t work *2026-04-27, version 4.41.3* I get charged over $50 a month for this app to stop working every time it updates. Invest in a better app for your loyal members. ### 1/5 — Needs improvement *2026-04-25, version 4.41.0* Buggy, no heart rate monitor, workouts don’t start half the time. Also there’s no way this app is 4.8 stars legitimately. They’re buying fake reviews ### 1/5 — Needs improvement *2026-04-22, version 4.41.0* Buggy, no heart rate monitor, workouts don’t start half the time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great Gym. Trash App. *2026-08-15, version 4.43.0* I could go into detail about the many many things wrong with this app, but I will focus on the lack of a physical fob to get into the gym. I can’t tell you how many times I have been late getting into my class because I’ve had to re-download the app and sometimes my phone even dies because I get to the gym at 2%. Is that my fault? Yes. Should you have to have a phone to get into a gym? No ### 1/5 — False Rewards *2026-08-03, version 4.43.0* The app/company says that the more your burn,’the more you earn… however when the app doesn’t work (which is much of the time) you will not earn. While it’s not the purpose; it is the focus and push of the business. So it’s obnoxious when it doesn’t work 2 out of 4 times… which makes me not recommend the company ### 1/5 — Awful app *2026-07-21, version 4.43.0* The app does not sync well with the Apple Watch. Many of my workouts have not counted for the challenges because it will record on the watch and not on the app. It’s super glitchy. I hate that I cannot just use the Apple Watch to track my workout under its appropriate workout type and then transfer to the Hotworx app. Part of the appeal of Hotworx is the calorie counting and challenges. ### 1/5 — Buggy *2026-07-02, version 4.43.0* Why are my one star reviews deleted, Apple? ### 1/5 — Bad for business. *2026-06-25, version 4.42.2* The app does not accept my picture no matter how many times I’ve tried. I adjusted the lighting. The picture is clear not blurry yet it says it’s blurry. ### 1/5 — Horrible Connectivity *2026-06-21, version 4.42.2* This app is horrible. It can never connect to my Apple Watch Hotworx app. Get there 20 minutes early so you can fight with this app to record your workout and then inevitably give up so you can actually get a workout. ### 1/5 — Not a good app *2026-06-07, version 4.42.1* No heart rate monitor, lots of lost workouts, wants me to renter my weight and details daily, glitches, bugs. ### 1/5 — FIX AUDIO ISSUES *2026-06-04, version 4.41.4* I love my HOTWORX membership, but I'm getting frustrated with the app since I can never do HOTWORX on the go videos since they are all having no audio. Please get this fixed. ### 1/5 — Hot mess! *2026-05-30, version 4.41.4* App continues to crash after the update. It’s always a long logout and reset process whenever there’s a major update. Very frustrating for longtime members just trying to book sessions and use the app normally. ### 1/5 — Needs improvement *2026-05-18, version 4.41.4* Buggy, no heart rate monitor, workouts don’t start half the time. Also there’s no way this app is 4.8 stars legitimately. They’re buying fake reviews. Cumbersome. You must usually open and do something mid workout about 10 times per Hotworx visit. No button options for watch. Must open phone to complete workout. All of this has been this way for literally years so the people pushing this aren’t using it. Fortunately, corporations have co-opted reviews, too, because customers aren’t even due honestly anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — LOVE *2026-08-30, version 4.43.0* I am in college and just started it! They made it super easy and i have absolutely loved it so far!!!! ### 5/5 — 5/5 *2026-06-05, version 4.42.1* Loved this app it was the best! ### 5/5 — No sign-up option! *2026-03-10, version 4.38.12* I just downloaded the app and when I try to sign up, the only thing the app shows is a sign in page. ### 5/5 — LOVE! *2025-08-24, version 4.25* It’s so easy to use, and love that you can book last minute any time! ### 5/5 — Warrior *2025-04-14, version 4.23* So easy to use & love the leader board!!! ### 5/5 — Amazing *2025-04-14, version 4.23* Love the HOTWORX app! So easy to book sessions, access the HOTWORX door, and keep track of my progress! ### 5/5 — Great!! *2024-02-04, version 4.1* This app helps me track my workouts, and my progress over time! It definitely helps keep me motivated. It would be cool if we could message our friends locally through the app, and invite them to book with us(: Hotworxx is like a little workout club and it would be cool to be able to "friend" and message others through the app to invite them to workout and to challenge each other with leaderboards within your friendgroup/family! All around love the app((: there are just ons of screenshots of it in my phone to go back and forth in the group chat hahaha ### 5/5 — HOTWORX *2023-04-24* I am actually excited to get up in the morning and get my sweat on privately. Booking my workouts hold me accountable to show up and commit. I have a regular gym membership, but feel very self conscious about working out in front of people. At HOTWORX I workout with my friend or even by myself and I love it! I am a 50 year old menopausal woman and hate being hot so I never even considered hot workouts, until my friend forced me to lol. I tried it (for free) and I LOVED IT, so I signed up!! I’ve never sweat so much in my life. I book my classes through the app, show up, workout hard and record my burned calories that’s also linked to my Apple Watch. I leave feeling so proud of myself for showing up! HOTWORX is a brilliant concept and I’m ecstatic to be a new member. ### 5/5 — Flexibility *2023-01-17* Working long days and nights I just gave up hope that I would find a place to practice yoga with my schedule. I’m a mother who works FT, OT, weekends and evenings. It’s not always easy trying to novitiate myself to go to the yoga classes with limited times. At HOTWORX I feel like I have found something that is completely flexible and available when I want to go. My only gripe is that you have to buy their yoga mat and towel. I understand it’s because other brands can melt. However, having experience with yoga, teaching classes and trying other brands I have learned that a good quality yoga mat is essential for me. I have spent a pretty penny on my yoga mat. The one that HOTWORKS provides is so thin that I can feel the boards and the spaces between them. I’m working toward purchasing another mat or two. I’m hoping layering them will provide more support for my knees. HOTWORX please find a better mat. I would happily pay a fair price for a better quality mat. ### 5/5 — App doesn’t let me schedule anymore *2023-01-05, version 2.5.3* I used to be able to use the app well and it all worked just right! Now the app won’t let me schedule anything, it says that there are no scheduled workouts at every time I click on and any day. For a bit it wouldn’t let me log on. That was fixed. But I still can’t schedule anything. I’m posting so hopefully the developers will help me fix this! I finally got a working Fitbit and now I can’t track my calorie burn. So frustrating! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*