# Hours Keeper Pro - Timesheet, Tracking & Billing — user reviews > 51 indexed App Store user reviews of Hours Keeper Pro by Shanghai Fenghe Information Technologies Co., Ltd., rated 2.56/5 from 165 ratings. - Source: https://appshunter.io/ios/app/hours-keeper-pro-timesheet-tracking-and-billing/id559701364/reviews - App overview in markdown: https://appshunter.io/ios/app/hours-keeper-pro-timesheet-tracking-and-billing/id559701364.md - Rating breakdown: 5★ 40 · 4★ 25 · 3★ 7 · 2★ 8 · 1★ 85 ## Newest reviews (15 of 51) ### 3/5 — Hours keeper *2022-12-05, version 3.4.2* I want to create an account but it doesn’t give me the option only lets me sign up or sign in and I never created an account ### 3/5 — Programam stopped working *2022-05-16, version 3.4.2* Program not working. It doesn’t even open the application and I had paid for this version. ### 3/5 — Great app until.... *2020-12-13, version 3.4.2* Have been using this app for several years and I love it. Keeps track of all my hours but recently I upgraded my phone and now I can’t use the app. I can’t log in, I can’t contact support. ### 3/5 — Suddenly, I cannot open this APP.? Why? *2020-12-03, version 3.4.2* Unless I'm not aware how to do it...I need a method to print my notes for each with the invoice or even on a separate page. The option would make the app perfect for me. I also upgraded to full version but don't see any difference from the lite . ### 2/5 — Great Program with No Support *2020-11-25, version 3.4.2* I have been using this program since 2014 with minimal issues. The only issue was when they added the login requirement (requiring the user to create an account). It appears they have turned off or not renewed the domain name for the app login (just recently) as I am now unable to run the app or export my critical data. Reached out to developer but received no response. Decided to download a similar app (which appears to be from the same developer) to see if it could/would import my data; no luck. I discovered a similar new app that has an account recovery feature using the same login system as this app. But the account login capability reported the same error (domain not found). Reached out to the developer who stated that this capability is currently inoperative. No estimate as to when it would be fixed. I resorted to manually recovering the application database containing my data, then replacing the same database in the new program (Hours Keeper with updated icon). Data was successfully recovered. Would not recommend this developer or their apps. ### 2/5 — Best time tracker - until it stopped working *2020-08-21, version 3.4.2* I’ve tried lots of hours keeping apps, and this is by far my favorite, but it has stopped working. I don’t know if it’s a compatibility issue because it hasn’t been updated for so long or what, but I am wishing with all my heart that someone will fix it so that it works again. None of the other apps work as well as this one does. Please please please fix this. ### 1/5 — Unable to access *2020-08-12, version 3.4.2* Just replaced my phone and now I can’t log into the app. Wouldn’t allow me to reset password or even create another account. I’ve emailed the support team but no response. I paid a lot to use the business app and this is what I get in return. ### 1/5 — Went from Great to Total Crap *2020-08-07, version 3.4.2* This app was amazing and now the company and Apple has abandoned it. They have no email, their severer doesn’t work and it is so unreliable that it became dangerous to use(meaning you potentially loose all info and that mean loosing money and chances to bill and there customers) Don’t do it, it will cost you time and Money! ### 1/5 — Working poorly *2020-08-07, version 3.4.2* Lately it has been working poorly it doesn’t let logins doesn’t recognize the user accounts doesn’t size workIn the beginning it was a great out but now it has way too many problems ### 1/5 — can not access account *2020-07-31, version 3.4.2* ... after weeks, still no response from customer support, no help in resetting my password or retrieving my hours worked data … unbelievable lack of service!!! ... After moving to a new iPhone I cannot access my Hours Keeper Pro account anymore. Login attempts fail by timing out. Requests for password resets are unsuccessful (i.e., no response). Emails to customer support remain unanswered after a week. I need to access my account to invoice my clients. I can't afford to lose 3 months of work hour records which have not been billed yet. I liked this program and used it successfully for years. But this is a catastrophic failure. And the silence from customer support is unacceptable. I hope this review gets the developers attention. Please help and send instructions on how to remedy this problem!!! ### 4/5 — Great, but .... *2020-03-21, version 3.4.2* This app has been perfect. It keeps logs of all my hours and produces great professional looking invoices for billing hours to clients. However ...... It has not been updated in over 3 years and is not up to date with the newest iPhones. The user interface is still formatted for the older phones. If not for this then it would get 5 stars. Please update the interface for the new software and phones or I will be forced to hunt for an alternative app. ### 4/5 — Needs A Siri Shortcut! *2019-05-24, version 3.4.2* Are use this app every day to keep track of my hours for my job. I really like this app. It often takes way too many tabs to clock in or out. A Siri shortcut to clock in or out would be incredible. Please add this feature! ### 1/5 — Was great until it stopped syncing! *2019-04-10, version 3.4.2* This app was the perfect app for years but then suddenly it stopped syncing across devices. I only noticed this after submitting an invoice to my client and realizing after the fact that I had days of work missing. I found the missing days on my other device. When I contacted support they sent me a link for a refund. I suppose they have just given up. Too bad. UPDATE: now the email invoice function completely stopped functioning, customer support info leads to nowhere, backup and restore IP address returns a server can’t be found error message .... looks like they just ghosted all their customers... ### 1/5 — Stopped syncing *2019-04-01, version 3.4.2* Been using couple years with little issues , Stopped syncing on February 15 , 2019 Contacted support couple of times once got generic response no help If I can get a response and resolve can change rating until then one star . Useless if it can’t sync ### 1/5 — No app support *2018-11-12, version 3.4.2* I love Hours Keeper Pro but it will not sync between my iPhone and iPad. Both have iOS 12.1 installed. The app developer website doesn’t list this app for support and there is no contact info. Never seen an app this good with so little info online. I’ll change my review to 5 stars if the developer will contact me and answer my sync problems! ## Most critical reviews (10 lowest-rated) ### 1/5 — Was great. *2023-04-05* This app was great while it was working. After upgrading my iPhone - app requires login. I use my credentials and get errors, like other reviews on here. The developer is non-responsive, i would have to assume that it is because they have developed newer apps that do the same thing via a subscription, so they’ve turned their backs on older customers. You know… the ones that actually funded them to create the newer apps. Now - there is no way to use this app going forward. Apple should just remove it at this point and ban this developer for life. ### 1/5 — Owner Judy Fenner *2022-04-03, version 3.4.2* Extremely Disappointed in NO customer support. Upgrading has caused issues that I would like to work out. Wish there was a section for materials used on the job. Other than that I like the app 2022- just changed phones. Won’t recognize my email or password. I’ve had this app for 9 years. 9 years of customers lost. ### 1/5 — Just bought this *2022-02-02, version 3.4.2* The fact that they did an update 5 years ago tells that this app is absolute a waste of money and time, i just ask for my refound an hour after purchasing this app. Thoght it could do better after selling it for $30 bucks but nope. ### 1/5 — Swindled *2021-12-25, version 3.4.2* I bought this app back a few years back. Paid real money for it. Now app cannot be used at all maybe because they change to subscription mode. How is that my problem. It’s like buying a car from the dealer, paying it off and the dealer changing the terms of the sale to a lease. ### 1/5 — Great but disappointed now *2021-03-10, version 3.4.2* Was great till today went to put my time in and can’t even get the app to open get this fix and I will give it 5 stars again uninstalled reinstalled everything is gone and no way to contact these people no email available can’t log in paid for pro want my money back after 6 years and now we have issues so mad right now ### 1/5 — App no longer works *2021-02-05, version 3.4.2* I have been using this app for about four years now. I got a new phone attempted to login and it seems the company has taken down login servers. I have reached out to the company multiple times and have been to their website seems like they no longer exist I would not buy this app!! ### 1/5 — DO NOT DOWNLOAD THIS APP *2021-01-07, version 3.4.2* I have been using this app for several years, then suddenly when the iOS update came in mid November 2020 the app stopped working and I lost my data. I’m a consultant so this was not great. Lost an entire month’s worth of consulting fees. Have emailed the developer several times and have not heard back. Went from extremely happy user to extremely disappointed user. ### 1/5 — Was 5 but now 0 *2020-11-30, version 3.4.2* Worked very well for few years but now I can no longer access anything. Developers who stop supporting their apps without providing a method to extract existing data should be barred from the Apple store indefinitely. Apple should also share in this responsibility, after all all applications go threw your approval/review process. Trust is a hard thing to earn and the easiest thing to lose. ### 1/5 — Discontinued *2020-11-26, version 3.4.2* I used this for years and then just like that they discontinued it. All data lost. Very poor planning. A simple email would have saved me hours of trying to reconstruct time entries. And the replacement is identical except now you pay each month. At least that probably means they won’t drop it without notice. ### 1/5 — Was great *2020-11-01, version 3.4.2* This app was great. I used it for about 2 years with the paid version and then updated my phone to the new iOS. The app no longer recognizes my account and I am not able to access it. I have tried resetting my password several times and it never sends me an email or link to do so. I have over $1,000 in hours that I now have no access to. ## Most praised reviews (10 highest-rated) ### 5/5 — Need help *2022-04-20, version 3.4.2* Just got new phone and app will not work ### 5/5 — Apple Watch is missing:( *2021-08-11, version 3.4.2* If this app had a simple button for the watch…. it truly would be a dream come true! ### 5/5 — Customer service *2020-01-29, version 3.4.2* I have been locked out of my account and have repeatedly requested password reset. They have responded with apology emails so they obviously have my email, yet refuse to to send a reset link! I can’t access my account and my business DEPENDS on this! It is not a joke for some app developer sitting at a desk somewhere! This is my business and my lively hood and an app I have paid for!!!!! There is no way to get a human in the phone to resolve it! I’m losing money every single day! FIX THIS PROBLEM! ### 5/5 — Update *2019-10-09, version 3.4.2* Very urgent need to update on ios13.2. The application does not open. I can not send an invoice for the work done ### 5/5 — Excellent *2019-09-20, version 3.4.2* I bought this app because it would sync between devices. In my case my iPhone and iPad. Works great! ### 5/5 — LOVE this app *2018-06-06, version 3.4.2* I use this to bill my private care clients. They see how many hours I’m with them weekly, when I’m with them, and I can even make notes of what we do. I print invoices every week for our own references as well. ### 5/5 — Can't email invoice *2017-12-06, version 3.4.2* Is a great app but cant email invoice. Please someone answer to this, i need it urgent! Edit- One needs to have the apple mail app set up in order to send invoices. ### 5/5 — Good for tracking daycare hours *2017-08-29, version 3.4.2* I use it to track the hours I keep my kid at daycare. I clock in and out as I drop off or pick up. It has a nice invoicing feature that automatically calculates overtime. I'm happy with it. I would like to see the ability to creat more complicated rules. For example, I would like to set a rule that if I clock out more than 15 minutes after the hour, that it would just round up to the next hour. It gets a full 5 stars from me because they made a full pro version that I was able to buy directly from the App Store (as opposed to an in app purchase), allowing my family to use it without additional purchases. ### 5/5 — As advertised! *2017-03-17, version 3.4.2* This has been a great tool for me to organize all of my freelance jobs! ### 5/5 — Works as advertised *2017-03-14, version 3.4.2* Solid tool. Works on multiple platforms and the cloud feature saved me when I lost my phone and was still able to retrieve my data on to another device. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*