# House of Color by Schwarzkopf — user reviews > 149 indexed App Store user reviews of House of Color by Schwarzkopf by Henkel AG & Co. KGaA, rated 4.24/5 from 174 ratings. - Source: https://appshunter.io/ios/app/house-of-color-by-schwarzkopf/id600547817/reviews - App overview in markdown: https://appshunter.io/ios/app/house-of-color-by-schwarzkopf/id600547817.md - Rating breakdown: 5★ 127 · 4★ 11 · 3★ 6 · 2★ 7 · 1★ 22 ## What do users think of House of Color by Schwarzkopf? Overall sentiment: negative **Pros** - 👍 User-friendly interface design - 💡 Useful color formulation tool for stylists - 📱 Client profile storage and management - 🎨 Visual color swatches and collections - ⏱️ Built-in timer feature - 📚 Educational resource for learning color lines - 🖼️ Essential Looks Collection displays **Cons** - 🐛 Persistent loading and initialization failures - 🐛 Frequent crashes and freezing - ❌ Permission errors blocking functionality - ⚠️ Outdated product formulas and information - 📉 Lacks advanced color theory guidance - 🔧 Poor customer support responsiveness - 📱 Compatibility issues with newer iOS versions - 🎯 Oversimplified for experienced colorists - 🔊 Audio issues on video tutorials - 💾 No cloud backup or multi-device sync **Commonly reported bugs** - App stuck on 'Preparing Product Database' screen - Infinite loading loops preventing app launch - Permission denial errors on startup - Crashes when selecting grey percentage in formula creation - Crashes when accessing client information features - Login credentials not working after updates - App freezes with continuous error message flashing - Incompatibility with iPhone 6 and iOS 8+ - Database initialization failures - Profile creation conflicts after reinstallation - Data loss after app updates - Untitled records causing crashes on deletion **Most requested features** - Cloud backup and multi-device synchronization - Detailed client history with dated entries - Advanced color mixing options for custom blends - Undertone and warmth counteraction guidance - Full color chart view instead of step-by-step navigation - iPad app optimization - Photo upload from camera roll - Client name organization by first/last name - Retail product links and descriptions - Password-protected login for data security - Colorpedia completion with formula results - Support for discontinued product lines - Volume control for video tutorials - Level 10+ target colors support ## Newest reviews (18 of 149) ### 2/5 — Basic app that hasn’t been working recently *2023-03-02, version 4.1.6* This app hasn’t worked right since the latest update, every tone direction I choose is way off, like I choose chocolate on a level 5 base and I’m shown ashy shades with a -21. I also don’t see a use for this app, unless someone has no knowledge about hair coloring with schwartzgopf or the color wheel and even then, there’s not a whole lot you can do with formulas using the color wheel, like no option to cancel out unwanted undertones. ### 2/5 — Generic at best *2022-05-07, version 4.1.3* This app is not helpful at all. If you have been working as a colorist and have specific questions about formulation this app does not provide any help. It provides only basic information that you should already know and does not ask about specific undertones or desired levels and tones. Nothing. If you are just starting out and need help knowing where to start with your color service maybe this app will help. But besides that it is not helpful. ### 4/5 — Great app but would love more colour selection guidance *2021-04-21, version 2.9.5* I haven’t come across many if any of the other professional hair product companies that offer an app like this, so it’s a great little tool to support you with knowing more about all the colour products and shades. The only thing that would make it even better is if the recommendations for formula creation/shade selection took into account a bit more detail about what you’re working with - I.e. irrelevant of what base shade you state, it’ll always says to use the colour you’re wanting to achieve, which doesn’t take into account you might need to counteract warmth for example and therefore if you want the result to look ashy you may in-fact use a violet toned shade to achieve the ash desired colour. ### 2/5 — Cool idea executed poorly *2021-02-26, version 2.9.5* Wish it would work but its glitchy and freezes ### 3/5 — Needs to include TBH *2020-08-31, version 2.9.5* I wish this app was up to date. ### 3/5 — Idioma *2020-03-05, version 2.9.5* Cómo hago para versión en español ### 4/5 — No volume on videos *2020-02-14, version 2.9.5* Hi. This is a brilliant app but does not matter what I try can not get volume on the videos at all. Love the tutorials but can’t hear anything ### 1/5 — So sad *2019-05-26, version 2.9.3* The app keeps telling me I do not gave permission!!! It is sooo annoying and then it freezes and so f go any further. Great idea, awful app ### 1/5 — A Worthless App That Doesn’t Work *2019-04-23, version 2.9.2* This is a great concept to offer stylists but it unfortunately doesn’t work. If you try to use any of the features or even log in the app gives an error and flashes constantly freezing up the app! I’ve tried to delete it and download again and for months it’s the same thing! It’s Super Frustrating and worthless! ### 2/5 — Great idea BUT! *2019-04-23, version 2.9.2* Absolutely awesome idea, BUT . Every time I try to do something on the app it says I don’t have permission to carry out what I’m doing! I also got a little further and went to save a new client and same thing happened along with my screen flickering saying loading. ### 1/5 — This App doesn’t work *2019-04-16, version 2.9.2* The app never stop loading which means it can never be used ### 1/5 — This is terrible *2019-03-27, version 2.9.0* This app is unbearably frustrating, I keep getting an error message that flashes continuously on the screen while it keeps reloading making the entire app not useable, it seemed really cool with all the new options it had but I literally haven’t been able to try any of them, I’m deleting the app because at this point it’s wasted space on my phone that I can’t use. Would give 0 stars if it was possible, Please fix this Schwarzkopf, don’t disappoint me. ### 1/5 — Super glitchy *2019-02-28, version 2.9.0* I logged in with Facebook to the app and it keeps glitching saying I don’t have permission to view things I’ve deleted the app and reinstalled and it won’t let me create a different profile when I tried to the first time it said I already had one and when I tried to do the password recovery it said I had no record of an account ### 1/5 — Nur eine Fehlermeldung *2019-02-22, version 2.9.0* Eskommt nur eine Fehlermeldung dass das Update fehlgeschlagen ist. App ist funktionsunfähig. ### 2/5 — Please fixed this app *2019-02-14, version 2.9.0* Çalışmıyor program ### 3/5 — Giriş esnasında takılıyor yardım *2019-02-13, version 2.9.0* Takılma sorunu başladı ### 1/5 — Bogue dans lappli *2019-02-12, version 2.9.0* Au secour! Je dois ouvrir mon application! Et sa bogue.... limage flash et me dit que je ne peux pas me servir de lappli !!!!!!!!!!! ### 1/5 — Never lets me open it *2019-02-06, version 2.9.0* There’s a glitch in the app and it just keeps saying I can’t log in and the screen keep replaying messages and hour glasses over and over and won’t let me exit. I’ve downloaded it again 10 times and no go. ## Most critical reviews (10 lowest-rated) ### 1/5 — I was hoping it might be as good as the actual colour… nope *2026-02-13, version 4.2.0* This app needs to be taken offline and seriously rework it. It simply doesn’t even work. ### 1/5 — ⭐️ *2025-06-01, version 4.2.0* Лучше бы дали обучение-школу для колористов от Schwarzkopf professional, чем нулевое приложение ### 1/5 — Wrong formulas *2023-09-18, version 4.1.7* GreatAPP when it worked !!!!but I’ve called and emailed several times over the last eight months and nobody cares TO UPDATE ### 1/5 — Wrong formulas *2023-09-10* I have tried to get in touch by email and by phone several times this app has been down for the last five months giving out false formulas. I have use this app before this problem and it worked great. I don’t know why it’s not updated and if you try to put in a formula, it comes out completely wrong. Beware.!!! if you want a natural look, the formula will give you a formula for a matte, dark color for instants, a natural level 8–0 on a level six they tell you to mix up 7–42!!! what the heck is going on can someone finally answer? ### 1/5 — Does not work *2021-11-19, version 4.0.2* The app does not work. It is stuck on page asks you to consent or not with your privacy data. ### 1/5 — Blödes Update *2021-05-17, version 4.0* Das Update regt mich richtig auf. Ich würde gerne wieder bei den BlondeMe Produkten eine Vorschau auf die Farbe bekommen und wissen wie ich die Toner mixen muss um meine Wunsch Farbe zu bekommen. ### 1/5 — Virtual colour try on doesn’t work *2021-04-30, version 2.9.5* It just takes you to a page with more blurb on it. Rubbish! ### 1/5 — Log in screen is blank *2019-10-07, version 2.9.4* The app is lovely and would be an amazing tool if Henkel managed the issues that people have obviously been having for over a year. ### 1/5 — App keeps glitching! *2019-06-28, version 2.9.3* As soon as I open the app it says ‘you do not have permission to perform this action’ and doesn’t let me do anything ### 1/5 — Não funciona mesmo depois da ultima atualização *2019-06-03, version 2.9.3* Só fica carregando ou aparecendo a mensagem de que “não tenho permissão para realizar esta ação” ## Most praised reviews (10 highest-rated) ### 5/5 — Very helpful *2021-06-02, version 4.0.1* It’s a very interesting app, that helps a lot with visualizing the effects on hair. Loved it. ### 5/5 — Indispensable *2020-03-18, version 2.9.5* Herramienta fundamental para el profesional colorista. Es magnífica. ### 5/5 — Update more frequently *2017-11-02, version 2.5* The app works well but it needs to be updated more frequently. Often I find that there have been new products for colors introduced that are not in the apps formulary. ### 5/5 — Empfehlenswert *2017-03-25, version 2.4.3* Mit der App optimal Beraten. Die Durchführung kann schrittweise in Verbindung einer Beratung erfolgen. Wirklich gute App, sehr zum empfehlen. ### 5/5 — Super *2016-05-27, version 2.3* Application super pratique pour prévoir des formules de coloration et un avoir un visuel clair des reflets ! Au top ! ### 5/5 — Finally works! *2016-03-11, version 2.2* When I first downloaded this app it didn't work. I tried everything, deleting it, restarting my phone etc. I eventually forgot about it until now and saw that there had been an update. Did the update opened it back up said it had to download content again, after waiting almost a minute I tapped the screen thinking it wasn't going to work, and what do you know the app FINALLY works. I couldn't be more excited. ### 5/5 — It works very well! *2015-09-23, version 1.13* You just need a picture of your full hair and it work well! ### 5/5 — Fantastic !! *2015-04-02, version 1.12* I find this app to be a very useful tool in the salon. Not only is it a great tool for color formulations,it has great visuals of the Essential Looks. My clients love seeing the collections when looking to change their look. Great work Schwarzkopf !!!!!! ### 5/5 — House of Color App *2015-04-01, version 1.12* 5 Stars!!! For New and Experienced Schearzkopf User- easy to use, builds confidence, gives you different options of products to use. ### 5/5 — Great app! *2015-04-01, version 1.12* I have had great experiences with this app! They have the latest trends Schwarzkopf Professional releases twice a year, called their "Essential Looks Collection" as well as a formula creator, a log to store all of your clients info, formulas and emails, and so much more! It looks like there were some issues on some devices with the update, so be patient and when they work out all the bugs it will be perfect! #OnlyWilliamDoesMyHair!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*