# Housecall Pro: Field Service — user reviews > 478 indexed App Store user reviews of Housecall Pro by Codefied Inc., rated 4.60/5 from 28,821 ratings. - Source: https://appshunter.io/ios/app/housecall-pro-field-service/id692833651/reviews - App overview in markdown: https://appshunter.io/ios/app/housecall-pro-field-service/id692833651.md - Rating breakdown: 5★ 24,512 · 4★ 1,697 · 3★ 762 · 2★ 399 · 1★ 1,451 ## What do users think of Housecall Pro? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Streamlines operations - 💰 Affordable pricing - 📊 Helpful data tracking - 🤝 Good customer service **Cons** - 🐛 Buggy app with glitches - 💰 Expensive for small businesses - 🤖 Lack of personalized support - 🔀 Inconsistent across devices - 📝 Limited customization options **Commonly reported bugs** - Invoicing issues with incorrect pricing and duplicates - Unreliable GPS and address recognition - Frequent app crashes and freezes - Syncing problems between mobile and desktop versions **Most requested features** - Improved calendar and scheduling features - Seamless QuickBooks integration - Route optimization capabilities - More customization options for invoices and estimates - Better mobile app functionality ## Newest reviews (10 of 478) ### 3/5 — Great but not *2026-08-25, version 2026.8.18* I love this app when it’s working properly. Most of the time it won’t let load the app and to many updates. But no issues on the computer ### 4/5 — Rough start *2026-08-24, version 2026.8.18* It was very challenging to get the hang of. There are many common functions that are different for when working in different areas so it can be very difficult to do simple tasks, like deleting an event vs how you delete a job. So this can be very frustrating at times. But the AI assistant for support is great and often very fast. Support is good too. They also didn’t cancel a feature at the time I cancelled it, and never refunded the extra subscription I paid for. But in spite of all this I know love the program overall and my business is more profitable now with it and I have more time for other things, like work on company growth. I highly the app but I would warn you it’s not going to be a roast start, but in time it will become an essential business tool. ### 4/5 — Should integrate tap payment as option *2026-08-06* Generally good, should add a way to make payments via tapping a card directly on phone while app is open instead of entering card details manually every time. We work a high volume so that extra time spent adds up. Not to mention the occasional wariness of the client asking if entering it manually is safe. ### 3/5 — Can’t Edit Client’s Address in the iOS App *2026-07-24, version 2026.7.23* Technicians and business owners cannot edit a customer’s service address directly in the Housecall Pro iOS app, and this is extremely frustrating. Sometimes you only discover the problem after driving to the wrong address. Then you may have to drive another 40 minutes to the correct location. In the mobile app, the only option may be to delete the job and create it again, which can also remove important information such as photos, payments, notes, and other job details. Yes, the address can be changed through the web browser, but field technicians rely on the mobile app while working. The browser version and the iOS app should have the same basic workflow and functionality. Editing a service address is a basic and essential feature for any field service application. Housecall Pro should add this option to the iOS app as soon as possible. ### 1/5 — More changes screwing it up *2026-07-12, version 2026.7.9* I have been with these people for years and they are changing things so quickly for the worse now a robot pretending to be me, starts a conversation with my prospective customers then leaves em hanging if I don’t jump in. I just wanted to” we will call you as soon as possible “ that’s all I want ### 1/5 — Their software updates get worse and worse and are not user-friendly *2026-07-10, version 2026.7.9* I don’t recommend using this software. Number one they are a woke left-wing company and number two, they send out updates that are really terrible and are not user-friendly. When you reach out to them to have them change the updates, they just tell you it’s out of their control. ### 3/5 — HCP —-> Think… then fix it. My criticism is constructive and valid! *2026-07-08, version 2026.6.30* Overall, it’s a good app, however: It causes a lot of problems due to HCP design team being stubborn. A fair number of companies operate in RURAL areas- often there is little to no cell service! 1. When I arrive to the job and press ‘start my time’… just LOG my start time in the app, don’t time out on me and make it look like I didn’t start my job On Time! (When I do finally have cell service, you can update the system!) <— not difficult to design in your app. 2. Great, I finished my job… (sometimes it will let me start, but not finish a job… which assigns more time to the job and makes it look like I spent too much time on the job. AGAIN, same as point number 1. Just log it on my app and update the server when I do have cell service. 3. Yes, my job is finished… time to go to the next job. I pull up my schedule and it’s blank… WHY?! Because I have little to no cell service, HCP, in their infinite wisdom made all my jobs disappear!! Good luck figuring out where to go for your next job!!! AGAIN, if I have little to no cell service, don’t make my jobs disappear in an attempt to update my schedule. My jobs should ALWAYS be visible!! This is also easy to design. BTW, HCP does this in case there a change in your schedule, but it’s worse to have all my jobs disappear than to have a schedule change not noted. It just doesn’t work good in Rural areas. ### 1/5 — wow *2026-06-26, version 2026.6.23* Totally unnecessary and kind of annoying. I get it but let’s be real some people know what they are doing and have been doing this a while. For a guy like that this entire app is an unnecessary extension of there day. Luckily I ignored the app the first day and still finished the job and got out alive. After work i spent time checking off lists and doing what was necessary to finish the job in the app. but at that point it was 5:30 snd I hot out at 4:30 so all this app did is waste an hour of my day. Thanks. Im sure its doing more for others but as a guy throwing materials up it makes no sense. I think this is more for the customers and making communication easy..? ### 1/5 — Do not use…. *2026-06-24, version 2026.6.16* I don’t even know where to start. This is, without a doubt, the worst field application I’ve ever used. It’s unreliable, frustrating to work with, and the issues are severe enough that they’re literally costing me money. The worst part is that switching to another platform is not a simple process once you’re invested. Think carefully before choosing this app—you may find yourself stuck with a product that creates more problems than it solves. ### 1/5 — Sorry excuse for an app *2026-06-17, version 2026.6.10* This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. It’s so deeply disappointing that I have to use this app for my job and to keep my livelihood. To anyone at Housecall pro who actually cares at all, you try using this garbage app for 2 months straight to make a living. Every single thing you can’t consider while sitting behind your computer in the comfort of your AC would be taken into account instead of having couch surfers guessing and acting like they understand that a plumber doesn’t want to have to schedule a job to his teammates for an estimate they were on 5 seconds ago. Why not just keep the original team scheduled this is not helping anyone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute terrible support *2026-08-18, version 2026.8.6* They have a phone support. Called them two times regarding the same issue. Non of two people knew anything about their own policies and Housecall’s programs. I also spent two days with their email support. And they are using human names for AI bots…or humans just copy and paste ridiculous responses. ### 1/5 — Lag *2026-08-16, version 2026.8.6* To slow it lag so much ### 1/5 — Failed *2026-08-15, version 2026.8.6* Unreliable , has failed to send out invoice via email on multiple occasions to different customers causing delay in payments .. the most basic feature (sending out an invoice) is unreliable , when talking to customer support they stated “ we are aware multiple pros are experiencing this issue thanks your patience “ as if thousands of dollars worth of invoices sitting in limbo is not a urgent matter if you run a service based business where your processing on the spot payments or sending invoices to get paid same day this isn’t the app for it ### 1/5 — Not working good *2026-07-29, version 2026.7.23* Over the past six months, there have been several outages where either payments, the chat function, or other features failed to work; things are constantly being updated, yet something is always breaking. This happens on a regular basis, so, honestly, I cannot recommend this program for business use. ### 1/5 — Confusing, Complicated *2026-07-26, version 2026.7.23* If you want a boondoggle of an app to frustrate you at nearly every turn.m, this is the one. ### 1/5 — DO NOT USE *2026-07-23, version 2026.7.9* My company has been using this app for about a year now and has provided us with nothing but headaches there is no helpful tech support and constantly crashes. This is hands down the worst experience I’ve ever had with a software that’s supposed to help. ### 1/5 — Frustrating *2026-07-22* If you are in an area where cell coverage is spotty This is not the app for you. A matter fact you need for reception or your pictures are not gonna load. Actually, the Abbott itself will not load. I wouldn’t recommend this app to a preschool who’s running a lemonade stand. We were told when we started using this app, that we would not have any of the problems we are currently having. What I’m trying to say is this app is absolute garbage. ### 1/5 — They do not stop calling! *2026-07-18, version 2026.7.9* I downloaded the app and created an account. I’m just getting my business started so that’s as far as I needed to go right now. I just wanted to play around with it to see if I liked it. They have since called me numerous times a day up until 10pm! I told the first guy named George to stop calling, I would reach out when I’m ready. Now someone new is calling. They are worse than pushy car salesman. Find a different service to use. Not worth the headache. ### 1/5 — Several issues *2026-07-17, version 2026.7.9* So I have been using this app for the last few months for the company I work for. I have found it somewhat user-friendly and on the other half it’s not.. I need to be able to have dark mode because the white gives me migraines. And it’s just harsh on your eyes. Next, I still have not been able to get our caller ID to pop our company name they chose to work on one issue and not both or follow up on the second one, although I asked several times. If you want to text another phone number on a customer’s account if it’s not the primary, you are not able to. There are several things with the AI system that could be improved on. One being able to customize what the AI agent says for instance I do not like how it asks who would you like to work with in the company? However, if it’s a first time Customer, how do they know who are the employees? Next, we had no idea that text messages were not going out to certain companies. When we were going through the app to text, I only figured it out when I got on the desktop version, this is the same for emails. The Pipeline is not even useful, there needs to be more functions.ex: we should be able to build a list of customers who need to be serviced at some point to be serviced that reminds us to call them, but that’s not what the pipeline is even used for. The sales people made it out to be real useful but it’s not. Just like the marketing. I can do the same thing through our website. The only plus to this app honestly is the scheduling and the invoicing. I cannot stand not being able to talk to somebody. Everything is through a chat.. And then it has to go to a different tech and then another tech very unprofessional. ### 1/5 — Photos are all uploading in random orders amongst many other technical issues that havent been fixed *2026-07-14, version 2026.7.9* My company has called numerous times to have this issue resolved as they have been happening for weeks now. Making my business look and appear less professional when clients and homeowners receive their invoices. This is a catastrophic and a huge failure on house call pro’s part and makes the invoices appear to be very unprofessional ## Most praised reviews (10 highest-rated) ### 5/5 — Ro *2026-08-26, version 2026.8.18* Easy to use ### 5/5 — Love it *2026-08-13, version 2026.8.6* Been using it since day 1 best software ever! ### 5/5 — Awesome account reps *2026-08-12, version 2026.8.6* Marcus and Sarah from HCP are my faves. Loves them both. ### 5/5 — Easy to use *2026-08-04, version 2026.7.23* Very easy to use and good for keeping things organized ### 5/5 — Helpful *2026-07-30, version 2026.7.23* I love housecall pro ### 5/5 — Plumber *2026-07-17, version 2026.7.9* Very useful app ### 5/5 — Nice app *2026-07-13, version 2026.7.9* Easy to track customers and jobs ### 5/5 — Yee Yee *2026-07-10, version 2026.7.9* Good customer and tool to help run your business. ### 5/5 — The very best *2026-07-08, version 2026.6.30* I am so thankful for Housecall Pro, it makes the administration so much easier and so much more organized than our previous system. I would recommend it to anyone. ### 5/5 — Simplicity of dispatch *2026-07-02, version 2026.6.30* Easy to use. Love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*