# Houston 311 Customer Portal > Houston city services information and non-emergency issue reporting app. (iPhone/iPad app by City of Houston.) - Source: https://appshunter.io/ios/app/houston-311-customer-portal/id1556529541 (this page in markdown: same URL + `.md`) - Developer: [City of Houston](https://appshunter.io/developer/511043925) - Category: Reference - Price: Free - Rating: 1.15/5 from 27 App Store ratings · 14 written reviews indexed - Age rating: 4+ - Requires: iOS 14.1 · 3 MB - Languages: English - Released: 2021-03-04 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/houston-311-customer-portal/id1556529541/reviews.md ## What is Houston 311 Customer Portal? IMPROVING CUSTOMER SERVICE AND ACCOUNTABILITY THROUGH 311 In August of 2001, the City of Houston launched its 311 Houston Service Helpline, a consolidated call center designed to make city government more user-friendly and responsive to city residents by providing citizens with a one telephone number to call for information on city services and to report non-emergency concerns. The main component of the 311 Houston Service Helpline is the three-digit phone number, accessible from within the Houston city limits. From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained Agents. From outside the City of Houston, callers simply dial 713-837-0311. Agents are available 24/7 to answer your calls. Houstonians can also access this helpful service via fax to 713-837-0210, and e-mail to 311@HoustonTX.gov. A self Service Request (SR) form is available online at www.houston311.org or by using our 311 smart phone app which can be installed by clicking the link or by scanning the barcode that are located on this page. WE CAN HELP Over 2,400 frequently answered questions have been collected and warehoused. With such a broad array of reference entries developed jointly with departmental experts, and by providing specific information from other shared databases, the 311 Helpline resolves 85% of calls without transfer, Service Request, or follow-up. In addition to handling requests for information, the 311 Agents also process requests for specific city services like pothole repair or a traffic signal malfunction by creating a Service Request in 311's Service Management system. Each Service Request can be tracked from start to finish. More than 300 specific Service Request types have been defined and scripted within the system. Each Service Request is forwarded to the appropriate department and a deadline date is assigned for investigation and resolution. If the same individual or someone else subsequently reports the same problem, the 311 Service Management system alerts it is a duplicate request. Up-to-the-minute Service Request status(es) are available to citizens who call back to request an update on the progress of their concern(s). This increases accountability for city departments and their personnel. The system generates numerous reports by department, by division within a department, by Service request type, participants, council districts, zip codes, Key Map locations, and other geographic areas. Regular reports identify any service requests that have not been resolved within the pre-determined timeline. This provides greater opportunity for management supervision of personnel and assessment of the impact of deployed resources. The 311 Houston Help and Information Helpline puts City government at your fingertips – one contact, via the channel of your choice -- and you get answers, find the right person, or have your City service problem solved. ## Key features - Report non-emergency city concerns - Track service request status - Access city service information - Contact city departments - 24/7 availability ## Recent user reviews (10 of 14) All indexed reviews: https://appshunter.io/ios/app/houston-311-customer-portal/id1556529541/reviews.md ### 1/5 — Poor interface and poor user experience *2023-02-08, version 1.0.202107135259* User experience of previous app was 100% better than this one. ### 1/5 — CRAP APP - NEEDS A TOTAL REBUILD *2022-07-11, version 1.0.202107135259* CRAP APP - NEEDS A TOTAL REBUILD ### 1/5 — App does not work *2022-06-30, version 1.0.202107135259* Worst app. Use click fix instead, very easy to use. ### 1/5 — Broken app *2022-05-28, version 1.0.202107135259* This is the worst app I have ever used. It does not work; you spend 15 minutes trying to decide what it's telling you then get some garbled meaningless message that says "send failed". The City of Houston should be extremely embarrassed by this app. It's a reflection of how technically backwards the municipal government is. Please everyone, elect more tech-savvy leaders to office. ### 1/5 — 311 app worst ever ! *2022-05-14, version 1.0.202107135259* This is the most unfriendly app to report issues to 311!! It takes forever to report an issue and unable to submit pics either. The old app took seconds to report issues, the new one you need a PhD to report one single issue. THE WORST! If the COH wanted a way to discourage citizens from reporting issues, this is the app for it!! ### 1/5 — Whoever implemented this app should be fired *2022-03-20, version 1.0.202107135259* Cumbersome, laborious, cannot attach a photo most times. Makes it next to impossible to report anything. A study in bureaucratic incompetence at its finest ### 1/5 — Is this to get out of work? *2022-01-24, version 1.0.202107135259* You cant get anything reported. Its always bringing you to another screen and then if you do make it. It doesnt show up on the map as reported issue. Bring back click fix. Or resdesign this so people can report the issues. This is terrible. ### 1/5 — Houston 311 Customer Portal *2021-11-08, version 1.0.202107135259* Lousy web site. Much worse than before. Not customer friendly in the least. Not worthy of one star! ### 1/5 — Way worse than SeeClickFix *2021-09-24, version 1.0.202107135259* The prior app was not ideal but it was waaaaaay more user friendly than this. This feels like a sloppy PowerBI app. ### 1/5 — Wow, just wow *2021-09-04, version 1.0.202107135259* As a Houston taxpayer who has been using the 311 app through all of its versions, I am at a loss for words as to why the COH would release this garbage. It is unusable. I hate to think that the COH is purposely making it hard to report issues due to staffing problems, but what else could explain how COH officials could release such a horrible app to the citizens it serves. Shame on all of you. ## Frequently asked questions about Houston 311 Customer Portal ### What is Houston 311? Houston 311 is a consolidated call center and app designed to make city government more user-friendly for residents. It provides a single point of contact for information on city services and to report non-emergency concerns. ### How can I contact Houston 311? You can contact Houston 311 by dialing 311 within Houston city limits, or 713-837-0311 from outside the city. The app, fax (713-837-0210), and email (311@HoustonTX.gov) are also available. ### What types of issues can I report with Houston 311? You can report a wide range of non-emergency concerns, including traffic fines, sewer issues, pothole problems, and neighborhood complaints. There are over 300 defined service request types. ### Can I track my service requests? Yes, each service request submitted through Houston 311 can be tracked from start to finish. You can call back to request updates on the progress of your concern. ### How accurate is the information provided by Houston 311? The app draws from over 2,400 frequently answered questions developed with departmental experts. The 311 Helpline resolves 85% of calls without needing a transfer, service request, or follow-up. ### What is the rating for Houston 311? Houston 311 has a rating of 1.1 stars based on 27 ratings. ### When was Houston 311 last updated? The latest version of Houston 311 was updated on July 14, 2021. ### Is Houston 311 available on multiple devices? The provided data does not specify platform compatibility beyond it being a smartphone app. However, it is designed for mobile use. ## Version history (last 1 release) ### 1.0.202107135259 — 2021-07-14 New Citizen 311 Port - Houston - Texas - 2021 Video and camera function fixed. Updated Apple Store Screenshots. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*