# Houston METRO On Demand — user reviews > 39 indexed App Store user reviews of Houston METRO On Demand by RideCo Inc., rated 4.40/5 from 138 ratings. - Source: https://appshunter.io/ios/app/houston-metro-on-demand/id1492476702/reviews - App overview in markdown: https://appshunter.io/ios/app/houston-metro-on-demand/id1492476702.md - Rating breakdown: 5★ 110 · 4★ 5 · 3★ 5 · 2★ 5 · 1★ 13 ## Newest reviews (11 of 39) ### 4/5 — On demand almost perfect *2026-07-31* I have used On Demand for nearly 9 months. It works almost flawlessly. However, there are two glaring problems. The first is that it does not show the number of tickets or dollar amount. I have available on my account anymore like it used to. The second is that I needed to change my debit card once again and it would not allow me to delete previous debit cards from my wallet that were no longer functioning. I had to go to the website in order to remove the credit card. It would be nice to be able to do that from the app in the event that a client does not actually have a computer. Otherwise, certain places in the app could get cluttered. I use VoiceOver on my phone and jaws on my computer. I am happy to declare that the landing page that is sometimes present now has a close button so that I can clear it and carry on with making my reservations or checking my rides. ### 4/5 — Not hard to use. *2025-12-25, version 4.8.0* In the beginning it was very difficult to understand and use, now it’s a little easier to. The only problem is you can’t set medical trips on hold or set appointment times. You still need to call those in. ### 4/5 — Has some issues with voiceover *2025-12-19* The clock mode input for ride times is not accessible with Voiceover. The text input mode will work but seems more time consuming. It would be nice to have an alert pup up on notifications when the ride is 5 minutes away. It would also be nice to be able to look through past trips and re-book them with the same time parameters. ### 3/5 — Metrolift *2025-12-08, version 4.6.9* How does this work with people who have Curb 2 Curb?? I keep seeing it with buses and trains but, nothing to do with the cars and now I’m confused. Can someone please help me?? ### 5/5 — Best Car Concierge *2025-08-08, version 4.4.0* Day In Day Out These Operator/Drivers Bless Us With The Best System Ever Made Thank You C2C! ### 5/5 — Very Reliable Great Job!!! *2025-08-02, version 4.4.0* 100% ### 5/5 — Great service *2025-04-27, version 4.2.0* My driver was very professional, courteous and helpful. This is a great service. ### 5/5 — Experience *2025-01-29* I’m glad they created the program curb2curb as a single mother of 7 and being a family of 8 it’s very convenient when u don’t have enough for a Lyft or uber but have enough for metro… Hope they have it around the rest of the city ### 3/5 — Better timing *2024-12-17* I wish they had better pick up timing like if you trying to book a 7:00 ride they show 9:00 ride on the app ### 5/5 — Beautiful Resource *2024-06-28* My mom used to pay almost $500 a month in ubers for work which was only a 5 minute drive away! We both can’t drive due to disabilities and this has become our life saver. I truly wish they had this throughout all of Houston and perhaps some day they will. For now, this is amazing for our Black and Brown communities. All the drivers are amazing and sweet to me and my mother. I do not have any complaints! Keep doing the amazing work yall are doing! And keep listening to your communities that we need more stuff like this !!!! **Developer response:** Hello, Thank you so much for sharing your experience and feedback on our drivers! We're thrilled to hear that the METRO curb2curb has been a convenient and affordable transportation option for you and your mom. We appreciate your support as we work to make transportation more accessible for everyone. Thanks for choosing METRO. ### 5/5 — A great resource! *2024-05-01* I have been riding metro for about a year. It has gotten me to school, church, friends houses and lastly after school activities. In addition they only make students pay 50cents a ride. Even though someone of the drivers don’t want to be there (and it shows) at least it’s better than paying 30 dollars with an Uber. Therefore metro is a great source! **Developer response:** Hello, Thank you for sharing your experience with us. We're pleased to hear that our services have been able to provide you with a convenient and affordable commute to the places you want and need to be. Thanks for choosing METRO. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even register for an account in this app. Useless *2026-05-28* What is the point of this app if it doesn’t allow one to actually register for an account? I have tried two different phone numbers, entered multiple ways, and it keeps telling me the phone number is invalid. There is no instruction on what format the phone number should be in. This app is utterly useless. ### 1/5 — Community connecter *2026-05-20, version 4.11.0* The community connectors don’t work at all since I switched the app over, I work Downtown Houston, and it only provides the train and the bus, can you please fix this ### 1/5 — Houston Texas On Demand App *2025-12-10, version 4.6.9* This App is horrible. When a change is made to this App, the user is kicked out of app and has to sign back in or subscribe ### 1/5 — Disappointing *2025-12-08* Macs web was a great app and was working fine it showed us who who's picking us up hour on Metrolift. It allows us to create trip trips and save them. But this new app malfunctions and canceled our trips it is almost impossible to create trips on it every time I save a trip that I made From Metrolift it takes me to the regular city bus and tells me how to walk to the nearest, keep in mind I'm in a wheelchair and I do not take the regular city bus as my wheelchair does not fit. Horrible app lots of quirks cancels rides doesn't give information about your driver until the last 10 minutes Upon arrival. Impossible to save trips impossible to call the reservations line because calls. Useless app in my very humble opinion please fix it and make it easier with clear buttons not buttons that look like pen tips ### 1/5 — I don’t like it *2025-12-05, version 4.6.9* It is confusing and hard to use. ### 1/5 — Terrible *2024-10-01, version 3.24.3* Pick up was for 3:35, driver sat at the gas station the whole time then cancelled my ride. Needed to ride for work. Ended up driving near and she was parked infront of the store and was shopping. 10-1-24 Drivers name- Ricketra Adams ### 1/5 — Not that reliable *2024-03-18* I do think this is a good convenient service for the community for those in need but it’s not the best option. Drivers can show up 20 min late but if you’re 1 second late they’ll cancel your ride. Time slots are all over the place and you may just get stranded somewhere trying to use their service because they don’t have enough drivers or whatever to fulfill your request. If you cancel appointments they restrict your account so you can only book 2 rides at a time. And if you have multiple stops you have a high chance of getting stranded somewhere. The service runs until 7 but if you don’t book days in advance after 4:30 it’s hard to get a time to your destination and back. And some of the drivers are not friendly, they don’t want to be there and it shows. Overall i liked the service for 1 way trips or going straight home from the bus stop, but it’s no good for multiple trips. It’s useless if i have to stress and worry about my ride when this app is supposed to help with that. Riding the bus is already a task on its own, dealing with the frustration of maybe getting a ride maybe getting stuck somewhere and several other flaws almost makes me not want to use the service anymore. If i didn’t need it i wouldn’t but I’m definitely limiting my use of this service cause it’s left me in bad situations several times with very little help. **Developer response:** Hi Trisha, Thank you for taking the time to share your experience and concerns with us. We appreciate your feedback and want to assure you that we take these matters seriously. If you’d like to speak with someone on our curb2curb team about your concerns please call or text Customer Service at 713-635-4000, M-F, between 8 a.m.-5 p.m. or complete the METRO report form that can be found here: https://crm.ridemetro.org/new-public-comments/?q=complaint. We strive to provide reliable and convenient transportation options for the community. Your feedback helps us identify areas for improvement. Thank you for choosing METRO. ### 2/5 — My journey *2026-01-14, version 4.8.0* My journey keeps glitching have to delete and reinstall to get info ### 2/5 — Needs improvement *2024-02-13* The system in general needs a revamp. People book rides a week in advance and block the schedule for the first 4 hours of the day. If you need to be at work in the morning don’t bother they won’t be available until after 10 am you will be late for work using this service!!!! Trust me!!! With the amount of people in the city running a bus once a hour makes no sense. I’ve lost my job riding this bus couldn’t take jobs because the bus doesn’t go there. I’ve sat on the side of the rode for up to two hours because the bus is having significant delays.. all metro can offer is a im sorry but never a fix to the problem. Yes metro is cheaper than paying 30 dollars on Uber but you will wait hours to get to your destination **Developer response:** Thank you for taking the time to share your feedback with us. We're sorry to hear about the challenges you've faced with our services. Your experience is important to us and we understand the frustration caused by scheduling issues and delays. Please contact Customer Service by calling or texting 713-635-400 Mon-Fri between 8 a.m. - 5 p.m. so your experience can be forwarded to service planning team. Thank you. ### 3/5 — I have places to be *2026-07-26* Okay now I won’t lie this really good service however there app is irritating because it keeps kicking me out and canceling all my rides now I do get a refund however because it keeps kicking me out I have a limit on how many rides I can book like what thats overly weird because as a student rider who values being on time it’s starting to a real inconvenience ## Most praised reviews (10 highest-rated) ### 5/5 — downtown - super convenient *2026-07-30* working in downtown this service makes it convenient when the regular bus service can be delayed>not timely. drivers are nice friendly - my recent driver Kelly was a doll. ### 5/5 — Excellent and convenient! *2026-06-01* I felt safe and it was easy to book! ### 5/5 — A Blessing From God *2026-05-31* I became a client about 3 months ago. I am grateful for the service. I am not able to drive due to severe medical conditions. This service is my only mode of transportation to doctors appts. 97% of the drivers are super kind, compassionate, and professional. I appreciate their demeanor in such an emotional driven world😉. Thank you MetroLift ### 5/5 — Easy *2026-05-28* The application is definitely very simple to understand and use. ### 5/5 — Smooth *2026-05-27* Very smooth pick up n drop ### 5/5 — Driver *2026-05-09, version 4.11.0* Excellent driver very polite and caring ### 5/5 — Mr. Chavis *2026-04-25, version 4.11.0* Was very polite, timely, & knowledgeable driver. ### 5/5 — Review *2025-12-17* Very organized and very thorough we’re calling and texting when when your ride comes ### 5/5 — I’m so grateful *2025-10-19* As a part time school bus driver who was struggling to get my own kids to school this service has been an affordable life saver it’s safe and I will suggest to any parent ### 5/5 — Life saver *2025-09-16* This is literally a lifesaver. I am a single mother and have been struggling with my Uber cost. I spend over $1000 a month $40 a day in Uber alone and although this service isn’t offered all the way to my job, it is a little bit of relief I literally just found it today and will gladly say that I am happy that I found the service. So far. I am pleased. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*