# Houston Rockets — user reviews > 154 indexed App Store user reviews of Houston Rockets by ROCKET BALL, LTD., rated 4.78/5 from 34,233 ratings. - Source: https://appshunter.io/ios/app/houston-rockets/id751632134/reviews - App overview in markdown: https://appshunter.io/ios/app/houston-rockets/id751632134.md - Rating breakdown: 5★ 27,435 · 4★ 1,709 · 3★ 483 · 2★ 215 · 1★ 813 ## What do users think of Houston Rockets? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 Great features for fans - 💡 Helpful for keeping up with the team - 🚀 Reliable and informative **Cons** - 🐛 Bugs and crashes - 🔒 Login and account issues - 🔍 Lack of up-to-date information - 🚫 Inability to access tickets and content **Commonly reported bugs** - Ticket screen going blank - Profile screen not loading - Logout function not working - Crashes when opening certain screens **Most requested features** - Ability to change email address on profile - More interactive and customizable features - Improved integration with ticket platforms - Better live game streaming and audio options ## Newest reviews (10 of 154) ### 1/5 — AXS is the worst app ever I've had nothing but issues. 24 hours and I still can't accept my transfe *2025-12-30, version 3.3.2* Sucks ### 4/5 — Parking Fees Excessive *2025-12-11, version 3.3.2* please put limits on parking fees ### 1/5 — Tickets *2025-12-10, version 3.3.2* You can’t get 3rd party tickets to go through. Stop steeling from people and letting these companies scam us. ### 4/5 — It's great but... *2025-12-05, version 3.3.2* It's great perfectly put together. But it seems slow compared to other apps. ### 1/5 — Sign in disaster *2025-11-12, version 3.3.2* The app requires AXS which is appleID enabled… the rockets app is not so then can’t authenticate with a user ID created on AXS. What a mess. ### 1/5 — on hold for hours *2025-11-12, version 3.3.2* unable to update phone number in two factor from an employer number i no longer have lost $300 tickets axs fault ### 1/5 — Can’t access tickets *2025-07-07, version 3.3.1* App crashes every time I click the ticket icon. I can’t access my tickets. ### 1/5 — Doesn’t work when needed *2025-06-17, version 3.3.1* The application always says connection issues. ### 1/5 — Crashes and Crashes *2025-06-11, version 3.3.1* App crashes frequently and no solution for assistance , especially when trying to retrieve concert tickets ### 1/5 — Log In Issues *2025-05-29, version 3.3.1* Can’t log in. Reset password twice. Get a message to send a code to my phone number, click said button to send the code, and I get an error message. I just contacted support, so will update if they are helpful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why do I have to sign in every 5 seconds *2026-07-09, version 3.4.2* Just downloaded the app and it’s forcing you to create a passkey or you cannot check your purchase ### 1/5 — Log in issues *2026-05-20, version 3.4.1* I continue to try logging in and it’s telling me incorrect email address or password. I utilize my work phone because I know I am entering the correct credentials, then it works. Can’t figure out the issue. ### 1/5 — Account *2026-04-27, version 3.4.1* I can’t open my account and I have tickets chayabbe concerts ### 1/5 — Didn’t work *2026-04-22, version 3.4.1* I just got a black screen. ### 1/5 — App doesn’t work *2026-04-16, version 3.4.0* The functions in the app do not work. When I click on Profile it never loads. There is no support section. ### 1/5 — Good bye NBA *2026-04-03, version 3.4.0* Watched my last NBA game. God comes before entertainment. ### 1/5 — Bad *2026-03-23, version 3.4.0* Doesn’t give me the option to change my number ### 1/5 — The AXS ticket transfer process is not intuitive *2026-03-05, version 3.4.0* There has to be a better way to transfer a ticket ### 1/5 — Poor customer support *2026-02-06, version 3.4.0* I have been trying to get support for tickets that were transferred to me but don’t show up in my app. The chat bot told me it would be 10 min. That was 2 hours ago. I called the box office but no one answered and I left a message. This experience has been terrible. ### 1/5 — Tickets?!!!! *2026-01-26, version 3.3.2* No update on tickets and when they may arrive! Been waiting almost a month and it said they were transferred that long ago from axs! Not cool ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-04-22, version 3.4.1* Awesome ### 5/5 — Go to the walk team *2026-04-06, version 3.4.0* I love it all by myself so I can just make the team so I can do I can do it ### 5/5 — The Rockets never Quit ! *2026-04-01, version 3.4.0* They are Winners! ### 5/5 — Review *2026-02-27, version 3.4.0* Go rockets 🚀 ### 5/5 — H-Town *2026-01-22, version 3.3.2* I love this app. It’s insightful, interactive and simply 🔥 ### 5/5 — Love it *2025-11-19, version 3.3.2* Great app! ### 5/5 — Fan 1 *2025-11-03, version 3.3.2* 🔥🚀 ### 5/5 — Awesome sauce *2025-11-03, version 3.3.2* Sigma King rizzler aura got swag and Kevin Durant is sigma and Alpern sengun is sigma but when they play the warriors they dodo sticks but when the play the wizards the gain aura for sure of the aura with the sigma king rizzler ### 5/5 — I love the Houston Rockets *2025-06-30, version 3.3.1* I have went to all Houston Rockets games. This has been the best game of my life since I have downloaded the Houston Rockets mobile app and this year’s 2024-2025 season has made me pumped up thank you, Houston Rockets ### 5/5 — Let’s get it… *2025-05-26, version 3.3.1* Red nation stand up… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*