# Houston TX Hot Chicken — user reviews > 31 indexed App Store user reviews of Houston TX Hot Chicken by HHC Worldwide, Inc., rated 4.90/5 from 2,385 ratings. - Source: https://appshunter.io/ios/app/houston-tx-hot-chicken/id6514323860/reviews - App overview in markdown: https://appshunter.io/ios/app/houston-tx-hot-chicken/id6514323860.md - Rating breakdown: 5★ 2,225 · 4★ 91 · 3★ 27 · 2★ 8 · 1★ 34 ## What do users think of Houston TX Hot Chicken? Overall sentiment: positive **Pros** - 👍 Great food quality - 👍 Friendly staff - 🚀 Seamless app experience - 💡 Valuable rewards system **Cons** - 🐛 App functionality issues - 🔍 Poor customer service - 💰 Lack of refund/compensation for issues **Commonly reported bugs** - App doesn't respond when trying to start order or browse menu - Closed early but no refund provided **Most requested features** - Accept Discover card on app - Improve app stability and reliability ## Newest reviews (10 of 31) ### 4/5 — good but has glitches *2026-05-10* was trying to add an extra tender to my meal but it wouldn’t submit the order because i needed to set a spice level for the extra tender. however, it wouldn’t let me do that ### 2/5 — app *2025-03-25, version 39.3.1* i had to login like 4-5 times ### 3/5 — Does not accept discover on the app *2024-08-29, version 32.14.5* The title ### 5/5 — Amazing food, app, service, and more. *2024-08-17* This food is absolutely delicious, the app works and functions great. Rewards system is a very valuable resource! ### 5/5 — Great food *2024-08-16* Love the spice levels and chicken is super juicy. ### 5/5 — Great app. Amazing food!!!! *2024-08-16* App is easy to use. I love that it tells me the wait times at my selected location. Food is always fresh and ready when we arrive. Staff is friendly and makes sure we have everything we need. Absolute favorite restaurant. ### 5/5 — Best chicken ever!!! *2024-08-16, version 32.2.12* Love HHC. Best chicken. Always so fresh and flavorful. Coolest vibes. The waffle shake is so underrated ### 5/5 — New Chicken Lover *2024-08-16* I have never been a real huge chicken fan, but my family forced me to go HHC with them one night and now I’m a forever fan. ### 5/5 — BEST CHICKEN RESTAURANT EVER *2024-08-16* Love this place! I get the honey flavored chicken. By far, the BEST fries of any place out there. I am addicted to the waffle shake. ### 5/5 — Amazing food! *2024-08-16* Great food and amazing service. I was on the app looking at the menu and it’s very well put together and easy to navigate between the different parts of the menus 100% would recommend going to eat here and use the app to order your food. Very seamless process and easy to navigate. ## Most critical reviews (10 lowest-rated) ### 1/5 — No apply pay *2026-07-26* :( for no Apple Pay. App is to flashy, up should be simpler feels difficult no navigate **Developer response:** We hear you — a simpler, easier-to-navigate experience is something we genuinely care about, and your feedback on both the design and payment options goes straight to our team. We're always working to improve, and this kind of input helps us prioritize what matters most to our guests. Please reach out to our support team and we'll make this right. ### 1/5 — Pointless Points *2026-07-03* Every single time I attempt to redeem my points, no matter what the price of the individual item is or what the total is, I am told that my purchase does not qualify for redemption. I am starting to think that the point system is pointless and is just a way to drive up sales with false promises. Super disappointing. ### 1/5 — App sucks *2026-04-03, version 47.17.9* the app sucks. I love the chicken though. but the app never works. always has issues ### 1/5 — Promo codes on app *2026-02-06* When I am trying to use the promo codes online and purchased through the app they just don’t appear in the checkout screen on the cart even after I hit redeem so when I’m using the app and trying to pay online with the promos, I can’t use them It’s very frustrating. ### 1/5 — False advertising *2025-09-16* App claims you’ll receive 1 oz of honey but when you get to the restaurant they only give you half and oz and argue with you about receiving you other half oz ### 1/5 — Unnecessary App *2025-09-13* There is no need to have this app. It was fine with square rewards before. I HATE having to download additional apps that should be grouped with other apps. You are NOT special. ### 1/5 — No apple pay *2025-02-15, version 39.0.0* They dont take apple pay ### 1/5 — App doesn’t even work *2025-02-04* I select start order / browse menu and nothing happens ### 1/5 — Terrible customer service and app *2024-12-19* I placed an order only to go in person to find out they closed early, I contacted costumer service, they didn’t give a refund and instead offered me a “free meal”. I didn’t want to be forced to go and only wanted a refund but still haven’t received it ### 2/5 — None of the rewards work *2025-11-08, version 46.1.26* Sometimes deals that are separate from the points show up in the rewards section, but non of them ever work. No matter what you put in your cart, it will never apply. Sometimes the reward requires a $15 purchase, but the most expensive item you can get is 14.99, which means you have to add something to meet the requirements. And even if you do, it still won’t let you apply the reward. It’s like they are baiting you to make an expensive order, don’t give you the reward, and hope you order it anyway. Either it’s an extremely scummy business practice, or the programmer for the app is widely incompetent. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-01, version 54.0.0* Love it ### 5/5 — ❤️ *2026-07-10, version 50.0.3* Love you guys ❤️ ### 5/5 — Houston we no longer have a problem. *2026-07-09* Love that they went back to chopping up tenders in the loaded fries. So much better than the nugs. ### 5/5 — HOT CHICKEN *2026-05-28, version 49.2.2* Best hot chicken ever! ### 5/5 — Very good app *2026-03-28* Downloaded the app and it’s very good ### 5/5 — Best Chicken Sandwiches in the city! *2025-11-13* HHC has the best chicken sandwiches! Quality 10/10!! Customer service and speed are always top tier, and the restaurant itself is super cool looking which makes the experience one to remember. Their house sauce is my favorite! Try that with their seasoned fries. I also recommend their nuggets. Their buffalo is my personal favorite and doesn’t taste like any buffalo sauce I’ve had before. Don’t walk, RUN to try this place!! ### 5/5 — Staff *2025-06-06* Very nice staff and satisfied with the way the service was. ### 5/5 — Chicken tenders *2025-02-22, version 39.3.1* The best food ### 5/5 — I love HHC *2024-09-23, version 34.2.9* I love this place ### 5/5 — LOVE THIS PLACE *2024-09-12* Always good, friendly people , great chicken! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*