# Houzz Pro — user reviews > 200 indexed App Store user reviews of Houzz Pro by Houzz Inc., rated 4.60/5 from 4,885 ratings. - Source: https://appshunter.io/ios/app/houzz-pro/id1488002482/reviews - App overview in markdown: https://appshunter.io/ios/app/houzz-pro/id1488002482.md - Rating breakdown: 5★ 4,071 · 4★ 393 · 3★ 137 · 2★ 39 · 1★ 245 ## What do users think of Houzz Pro? Overall sentiment: negative **Pros** - 🚀 Great platform for leads - 👍 Easy to use interface - 👍 Helpful customer service - 👍 Useful all-in-one platform - 👍 Expedites communication with clients - 👍 Transformed business **Cons** - 💰 Expensive for the value provided - 🐛 Glitches and bugs - 🔍 Lack of features compared to expectations - 💬 Poor customer support and communication - 🔒 Difficult to cancel subscription - 🚫 Ineffective lead generation - 🚫 Misleading sales tactics - 🚫 Fraudulent charges and billing issues **Commonly reported bugs** - App freezes and crashes - Syncing issues between mobile and desktop - Inability to fully utilize app features **Most requested features** - Ability to import and manage floor plans - Better Gantt chart functionality - Improved mobile app sync with desktop - Weekend customer support ## Newest reviews (13 of 200) ### 3/5 — Don’t expect functionality same as on desktop *2026-06-27, version 26.6.19* Missing AI. Can’t update automatic reminders in the app. I need desktop. Not Great if you are traveling and don’t have computer ### 2/5 — Great bats paid too much to be part of *2026-05-25, version 26.5.12* Well now it seems like they have a ;lot of the program working us to pay more and more as they are jacking the prices sky high asking for extra users to use built in functions. It’s been fun time to fix ### 1/5 — Support *2026-03-26, version 26.3.17* Platform looks to work well, but support is horrible, they aren’t there to help when it is needed, a 30 minute on boarding which can’t even cover two items well and then they let you on your own to figure out your way, two meetings and no one yet talked about how the take offs work ### 1/5 — Scam- hidden fees- STAY AWAY *2026-03-17, version 26.3.17* We should have listened to all of the 1 star reviews. This app did not deliver on what the onboarding specialist promised. We were hit with multiple calls after signing up pushing “add ons” which should’ve been the first major red flag. After the onboard specialist missed our team meeting with 10 of our workers, we decided to cancel. We sent over the email exactly how they asked for it for cancellation. We then received an email back stating we signed a 12 month contact and could not cancel. We called and called and called. Sent email after email after email. Nothing. They kept charging us every month we finally had to cancel our credit card. From there they harassed us daily for payment. 4-5 calls and emails a day! Then they sent us to collections even after showing proof we were told we could cancel. Now collections is calling daily. This isn’t a small bill either is well over $2000. This company is nothing but a scam. Read the reviews and be safe. STAY FAR AWAY! ### 1/5 — Endless spam calls *2026-03-06, version 26.2.23* Warning!!!! Do not add information to use free trial unless you enjoy relentless spam calls from random local numbers and aggressive sales tactics. It’s been nonstop 2-4 times a day for months!!!! Oh one last thing, you can’t use free trial without a scheduled meeting with a sales rep. I don’t care how good the program might be, I will never use it for my business based on the harassment I’ve had to endure!!!!! ### 1/5 — Don’t purchase subscription *2026-03-03, version 26.2.23* Beware this company has a class action lawsuit against them for deceptive business practices. Overpriced, bogus leads, difficult to cancel, 12 month contracts that aren’t properly disclosed. Not worth it. ### 1/5 — Not for start ups *2026-02-24, version 26.2.12* This app would partner well with hearth!! It’s not an app. It’s a service that will squeeze every penny they can out of you. ### 1/5 — Expensive bugs, and poor customer service. *2026-01-22, version 26.1.2* I’ve been using this app for over five years, and unfortunately the experience has steadily declined with each update. Recent versions are increasingly buggy, customer support has been disappointing, and the monthly subscription cost continues to rise without a corresponding improvement in quality. I’m currently waiting for my subscription to expire so I can cancel ### 1/5 — Over priced compared to competitors and poor management *2026-01-21, version 26.1.2* I use this program for over a year paid for their subscription and they told me that I didn’t have one. Very disappointed with my experience to be a loyal customer for a year and then be told that I don’t have a subscription with them. The app isn’t as efficient as other programs. There’s lots of bugs they’re constantly updating it changing the system format making it confusing. They also always increase the price making it so expensive. This program originally started at $50 dollars a month and now is $150.00 absolutely absurd. I do not suggest purchasing this overpriced program. ### 1/5 — These people are criminals! Do not give them your card!!! *2026-01-15, version 26.1.2* Do not give them you information once you speak to someone and they take your money you will not hear from them again do not download this app!! ### 1/5 — They only care about your money!!! *2025-12-02, version 25.11.21* At first they will promise you anything and will call all day long to get your signature, but when you sign, they will start charging you twice as much as they promised and you will no longer be able to call to change it... such is the price of gullibility... If it were possible to measure my disappointment, I would give them -5 stars ### 1/5 — Unusable Can’t sign in *2025-11-21, version 25.11.12* What’s the point if you can’t even sign in after you sign up? I signed up and as soon as I started my 30 day trial it logged me out and now the only option is to sign up when opening the app. I tried uninstalling and reinstalling, I tried on another device, same problem. ### 1/5 — Over priced compared to competitors and poor management *2025-11-13, version 25.11.3* I use this program for over a year paid for their subscription and they told me that I didn’t have one. Very disappointed with my experience to be a loyal customer for a year and then be told that I don’t have a subscription with them. The app isn’t as efficient as other programs. There’s lots of bugs they’re constantly updating it changing the system format making it confusing. They also always increase the price making it so expensive. This program originally started at $50 dollars a month and now is $150.00 absolutely absurd. I do not suggest purchasing this overpriced program. ## Most critical reviews (10 lowest-rated) ### 1/5 — HUGE SCAM!! *2026-08-04, version 26.7.22* I want to warn other interior designers about my experience with Houzz Pro’s billing practices. I called their support number several times and finally received a call back after I pulled my card from their system. I simply wanted to inform them I went back to school and in the future I’d consider them. That was noted and repeated to me. They thanked me for not wanting a refund after stating I hadn’t used their platform for 8 months after paying a year in advance. It turns out none of that mattered because their contract fine print requires a written cancellation notice. What got me was they called again and again after my card declined for them and I stated over and over I already cancelled. They said ohhhh, okay I see that here now. Yet the very last time I stated I wanted confirmation from them. They sent the email only after the deadline for written notices. Mind you, never stating over the phone how I needed to send my written notice. Only, oh okay I see that here. This is a company that knows exactly how it’s fine print works and willingly lets you walk past it to get the money you so hard have worked for. They are NOT Interior Designer supporters. Out for the scam and I promised them I will spread the word. I requested phone call recording to be reviewed, they refused saying a contract is a contract. Who knows what other devious fine print they have to take our money. Tell your professional acquaintances not to sign up, they’re horrid!!! ### 1/5 — App is trash *2026-06-30, version 26.6.19* Do not use this app. Cannot get past any save screens. Load screens never load. Waste of money. Please refund full price. ### 1/5 — User beware *2026-06-28, version 26.6.19* They are a predatory company that will take your money if you decide to cancel after your first year. ### 1/5 — Can’t even log in *2026-06-09, version 26.6.3* I have trouble logging in, I’ve tried so many times, it’s getting ridiculous. Attempted to contact customer support and it says there was an error and to try again. I’m going around and around in a circle, I only downloaded this app because it had good reviews but I can’t even use it ### 1/5 — Scam on Paid Subscription *2026-06-07, version 26.6.3* If you end up with the paid subscription, you will be stuck paying $149 for the full 12 months even if you cancel or attempt to cancel. ### 1/5 — Quality + price *2026-05-18, version 26.5.12* Heads up, the scanning is not accurate within a couple inches up to several feet. Drawings are not detailed. Ai is free if you don’t buy houzz. Better alternative: buy technical drawing software, and use ai for free because the pricing with ai is no different then using a free ai. Not worth it. ### 1/5 — Shady Company *2026-04-17, version 26.4.16* Make sure you get any cancellations in writing. They assured me my account was cancelled, however they kept charging my card. ### 1/5 — Scam *2026-04-08, version 26.3.31* This is the worst app you can hire for advertising. Don’t hire them; they don’t do a good job. When you try to cancel, they put up a thousand obstacles, they lie to you, so don’t hire them. 100% fake. ### 1/5 — Not great for us *2026-04-07, version 26.3.31* Beware that this auto renews and they refuse to let us out of the “contract” to cancel the subscription that we can no longer afford. Never dealt with a more difficult company ### 1/5 — Endless spam calls *2026-04-03, version 26.3.31* Warning!!!! Do not add information to use free trial unless you enjoy relentless spam calls from random local numbers and aggressive sales tactics. It’s been nonstop 2-4 times a day for months!!!! Oh one last thing, you can’t use free trial without a scheduled meeting with a sales rep. I don’t care how good the program might be, I will never use it for my business based on the harassment I’ve had to endure!!!!! Update: Your response proves the exact issue. There’s a difference between “optional meetings” and blowing up someone’s phone multiple times a day for over a month after being told no. That’s not misunderstanding—that’s harassment. And let’s be clear: I was told by multiple reps I couldn’t even access the free trial without a meeting. So either your team is misinformed, or this is just how you operate. Based on the number of similar reviews, this clearly isn’t a one-off—it’s your predatory sales model. I’m glad I didn’t pay, especially considering how many people say canceling is just as difficult as avoiding your sales calls. You might want to rethink that approach. It’s costing you legitimate customers. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-05-29, version 26.5.12* Super easy to use and beautifully designed! ### 5/5 — Great product *2026-04-09, version 26.3.31* Only been using it about two weeks, but it is a definite time saver ### 5/5 — TLC Front Lines *2026-01-14, version 26.1.2* The Houzz app helps with keeping organized on and off the job. There are a lot of features we use daily. The help team is also is very responsive. ### 5/5 — Helpful *2025-11-23, version 25.11.12* We been using the Houzz pro and we are getting jobs from the site. ### 5/5 — Cayman Construction & Renovations Inc. *2025-11-22, version 25.11.12* PHENOMENAL features & programming within this App🧡 ### 5/5 — Top Notch Program *2025-11-14, version 25.11.12* We are a residential remodeling company and Houzz makes it tremendously easy to keep up with multiple projects and leads at the same time. If you’re a smaller company that is growing and struggling to keep up with everything, this is the next investment your business needs! ### 5/5 — Good *2025-11-11, version 25.10.9* Super helpful app for contractors and designers ### 5/5 — Not for my business, but a great helpful company *2025-03-19, version 25.3.10* I decided to do the free trial to see if this would work for my business it unfortunately will not. I forgot to cancel and was charged called the company. No questions asked return my money and during the process of me trying to use the app they were super helpful. Very informative, great workshops and support. Great app for the right company . It just won’t work for our company otherwise very reliable and great company to use. ### 5/5 — From a simple man point of view *2025-01-30, version 25.1.23* This has helped me do everything that I didn’t know I needed to keep track and it has made things go smoother and allow for consistent traceable communication with visual aids. A place to put it all in and even offer financing. I haven’t use every aspect of the program yet but I planning on it. Thanks team ### 5/5 — Remodeler *2025-01-21, version 25.1.17* This program has helped me tremendously and save so much time and money . Both working with the program and on the field is fantastic! . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*