# HP Support Assistant

> HP PC and printer maintenance and troubleshooting tool. (iPhone/iPad app by HP Inc..)

- Source: https://appshunter.io/ios/app/hp-support-assistant/id1421366380 (this page in markdown: same URL + `.md`)
- Developer: [HP Inc.](https://appshunter.io/developer/299531650)
- Category: Utilities
- Price: Free
- Rating: 2.20/5 from 237 App Store ratings · 115 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 18 MB
- Languages: American English
- Released: 2019-06-27
- Data updated: 2026-08-21
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews.md

## What is HP Support Assistant?

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers.
Key Features:
•	Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues.
•	When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*.
•	Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs.
•	Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app.
* Available in selected countries
* Not recommended for iPads

## Key features

- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts

## What do users think of HP Support Assistant?

Overall sentiment: negative

**Pros**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**Cons**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number
- 🐛 Freezes after 'Device Found'
- 🐛 Redirects to external websites that don't work
- 🐛 Terrible user experience
- 🐛 Forced to use subscriptions
- 🐛 Terrible customer support
- 🐛 Unreliable connection
- 🐛 Difficult to change ink cartridges
- 🐛 Outdated information
- 🐛 Confusing setup process
- 🐛 Requires too many logins
- 🐛 Doesn't recognize device
- 🐛 Crashes and freezes
- 🐛 Redirects to irrelevant pages

**Commonly reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Most requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps

## Recent user reviews (10 of 115)

All indexed reviews: https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews.md

### 5/5 — Excellent resource

*2026-01-18*

HP Support Assistant is an excellent resource for specifications, troubleshooting assistance, and manuals for HP devices. The quality and depth of information far exceeds other device manufacturers.  I have several HP desktops, laptops and printers. My next desktop, laptop, and printer will be a HP due the extensive support HP Support Assistance gives me.

### 1/5 — Doesn’t Work & hasn’t been fixed

*2025-12-07, version 2.2.0.210*

Printer offline? No Printer Found! Got a new Apple 17 phone and another Nightmare With HP products. I believe it’s 
Time to find a new Company for my Business to handle my printing, ink and paper Products. I don’t Recommend HP anymore!

### 1/5 — Printer not found

*2025-10-11*

Been fine for 12 months and now keeps saying printer  not found followed instructions and still won’t find it ! Is this a ploy to make me buy a new one even thought I’ve not have this one too long !

### 1/5 — Worst app

*2025-04-27*

Worst app no need of downloading.When we ask about pc they are telling about printers,worst ever app of ho

### 1/5 — Does not work

*2025-02-24, version 2.2.0.210*

It won’t except the serial number it’s asking for to connect the printer. Fire the staff who made the app or higher more qualified people. Trash waste of my time.

### 1/5 — Just Dreadful

*2025-02-18*

Oh my god, I can’t get past the first hurdle. Try to register my device, but the serial number has too many digits. There is no way the virtual assistant can get it head around it. 
Another example of an organisation treating it’s customers like excrement

### 1/5 — 2 months and issue not resolved

*2024-12-28*

Have raised a ticket 2 months back and waiting for the mercy of HP technician to visit and resolve the issue. Have made multiple calls to customer care and they just keep asking to wait for technician visit.

### 1/5 — Dumber than rocks

*2024-12-28*

If I came from my app where I was signed in, why do I have to sign in again? And, being that I did sign in again, as requested, why do I have to tell you what product model number I’m here to inquire on; I only have the ONE product, which, frankly, is more than I care to even admit at this point. I’m here for the ONE product I’m signed into; now, can we start there? Your AI is a HUGE waste of my time… running in circles. Please, fix your junk before pushing it on us to use.

### 1/5 — Absolute trash

*2024-12-14*

HP has gone the move of subscriptions for everything and your device will no longer work without one. I buy my own ink, but they want me signed up for subscriptions so I can use my device that I’ve already purchased. I’ll be happy when they go out of business.

### 1/5 — Useless

*2024-12-13*

I need help connecting my printer to wifi, this does not help with that. It takes me to the Smart app which also does not help. After countless router and printer restarts I still can’t connect to wifi. I won’t be purchasing any more HP products.

## Frequently asked questions about HP Support Assistant

### What does HP Support Assistant Mobile do?

HP Support Assistant Mobile helps you maintain your HP PCs and printers and resolve issues. It provides support notifications, device status updates, and guided assistance to troubleshoot common problems.

### What are the key features of HP Support Assistant Mobile?

Key features include guided troubleshooters and a Virtual Agent to solve common problems, a Support section with contact options and a Service Center Locator, and device status monitoring for ink levels, battery, storage, and security health.

### Is HP Support Assistant Mobile free to use?

Yes, the application is free to download and use. There are no mentioned costs or subscription fees associated with its core functionality.

### What devices is HP Support Assistant Mobile compatible with?

This app is designed for HP PCs and printers. It is not recommended for iPads, suggesting it is primarily for Windows-based PCs and compatible mobile devices.

### How can this app help me with my HP devices?

The app can help you by providing guided troubleshooters and a Virtual Agent for common issues like slow computers or audio problems. It also allows you to monitor your device's health and find options for ordering replacement parts.

## Version history (last 5 releases)

### 3.1.0 — 2026-05-18

The HP Support Assistant app is moving to the HP app—bringing your tech essentials together in a convenient place. Now you can print from your phone, adjust your laptop settings, and access the support tools—all from one easy-to-use app.

### 2.2.0.210 — 2022-08-11

Feature updates and bug fixes

### 2.1.0.187 — 2022-06-29

Bug fixes and feature enhancements

### 2.0.0.172 — 2022-05-10

Experience a new and improved user interface with HP Support Assistant mobile version 2.0!

### 1.0.6.125 — 2021-09-14

Bug Fixes and App Optimization

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All apps by HP Inc.: https://appshunter.io/developer/299531650

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*