# HP Support Assistant — user reviews > 115 indexed App Store user reviews of HP Support Assistant by HP Inc., rated 2.20/5 from 237 ratings. - Source: https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews - App overview in markdown: https://appshunter.io/ios/app/hp-support-assistant/id1421366380.md - Rating breakdown: 5★ 44 · 4★ 24 · 3★ 13 · 2★ 16 · 1★ 140 ## What do users think of HP Support Assistant? Overall sentiment: negative **Pros** - 🚀 Excellent resource - 👍 Flawless design, but needs some fixes **Cons** - 🐛 Doesn't work - 🐛 Useless - 🐛 Doesn't sync with other HP apps - 🐛 Completely disjointed - 🐛 Can't even enter serial number - 🐛 Freezes after 'Device Found' - 🐛 Redirects to external websites that don't work - 🐛 Terrible user experience - 🐛 Forced to use subscriptions - 🐛 Terrible customer support - 🐛 Unreliable connection - 🐛 Difficult to change ink cartridges - 🐛 Outdated information - 🐛 Confusing setup process - 🐛 Requires too many logins - 🐛 Doesn't recognize device - 🐛 Crashes and freezes - 🐛 Redirects to irrelevant pages **Commonly reported bugs** - Inability to add devices - Freezing and crashing issues - Incompatibility with certain devices - Unreliable connectivity - Outdated information and features **Most requested features** - Improve virtual assistant capabilities - Provide better troubleshooting guidance - Simplify setup and connectivity processes - Offer more self-help resources - Improve integration with other HP apps ## Newest reviews (19 of 115) ### 1/5 — cannot view app screen *2024-11-04* I enter my serial number & the screen immediately scrolls up so high I can only just see ‘device found’ with only ‘cancel’ option available 🤯 ### 1/5 — Doesn’t work *2024-10-20* The HP Envy printer ( 6 months old) keeps losing wifi connection. I get Printer Not Found. It has reconnected before using the troubleshooting as per the website but now it won’t work and when I go to troubleshoot I am directed to the app to reconnect to wifi. The app doesn’t work. When I get to Device Found, the screen freezes. I’ve tried probably about 50 times over the past couple of weeks and finally I have had to dump the printer. I won’t ever buy an HP again. ### 1/5 — This is not progress. *2024-10-16* Hello, I have tried for what seems like an hour to download and print a message that you have sent me. Your system that you have given me free will not print and I have torn my hair out trying to sort out what I should do next. This is not progress. This makes me want to throw away my HP printer and get somebody else who might work. This is last time I will use instant ink system, It’s rubbish Paul Thornton ### 1/5 — I liked this originally! *2024-10-12* However!, it is ridiculous that I’m forced to participate in these ink and paper subscriptions ONLY FROM THE HP INK AND PAPER SUBSCRIPTIONS NO MATTER WHETHER I EVEN USE MY PRINTER FOR MONTHS, ITS NOT LIKE THEY CHARGE FOR WHAT YOU DO USE AND KEEP TRACK FOR ROLLOVERS AND THEN TO ULTIMATELY CHARGE FOR WHAT YOU USE! This is ridiculous and I am not technologically challenged yet I have been having the most horrific experiences for the past 2 months because I moved the printer! I had JUST put in new ink cartridges (all HP!) and yet it said they’d need to be fixed to HP ones. What!? They ARE my HP subscription payed ink cartridges!!! Then the little annoying monitor thing is difficult and bizarre and has been the dumbest setup I’ve ever used! It wouldn’t sign me back in just bc of all these issues after moving it (just down the hall) and wouldn’t hook back up to my WiFi nor let me sign in or anything!!! It also separates you from the app or whatever you are using to annoyingly other dumb websites that don’t help either!!! So annoyed!! GET IT TOGETHER HP AND PRINTERS AND INK AND PAPER AND SUBSCRIPTIONS AND ALL THE ISSUES THAT YOU PROBABLY ANNOY AND FONT READ IF ITS A NEGATIVE REVIEW!!! ### 1/5 — Worst service provider ever *2024-10-04* I don’t know if they keep actually trained people for service of HP products . Monopoly is very dangerous that’s what they are thinking so no proper response to customer’s grievances ### 1/5 — Local network hacked *2024-09-26, version 2.2.0.210* Do not download or buy hp products major security weakness and entry points using local network devices and bonjour handshakes ### 1/5 — Why bother *2024-09-26* Total and complete waste of time and effort. I hit the HP website to find out how to connect my existing printer to my new router. Should be easy enough. Found their pitch that told me how easy it would be if I only downloaded their useless app. (They didn’t say it was useless… that’s my word). Anyway, after going through their registration process and finally getting back to my longer-than-necessary project. Problem is that even after all that effort, their waste of electrons couldn’t even identify my relatively new printer. So I scrapped their ineffective solution and connected the old fashioned way. Hey HP, thanks for nothing. ### 1/5 — Totally useless app *2024-09-20* HP should be ashamed of themselves. Not only are their machines u deeper and their ink more expensive than liquid gold, they can’t even be bothered to offer good support!!! This app is completely useless, I can’t even sign in to see what the newest error on my new printer is. Avoid HP at all costs. ### 1/5 — If there were any option to rate it in minus, I would’ve gladly done that *2024-08-17* Hp is a team of foolish people and there services are ridiculous. No technician has visited my home yet even after been assigned from past week and there is a king of fools SANDEEP KUMAR , who calls irrelevant number and cancels your request based on the numbers they’ve talked to , claiming it ours. It is my warning that do not buy any stuff from hp , I’ve bought two laptops in a decade and they both have made me cry due to problems and pathetic service rendered by hp ### 1/5 — Trash *2024-08-09* No help at all They charge on instaink excuse my speech had a stroke, but anyhow you have to download all these apps for them to take you to a different page and before you know it you have like six or seven pages open maybe more they help they charge you and I have been charged for even the paper that they will not send me. I’ve called the Better Business Bureau on them. I thought that my printer was broken so I went and bought a new one and for two years with the old one. I never got to print for three years now with my new one. I have still not been able to print these people will drive you insane it’s a big money scam. ### 1/5 — Useless App *2024-07-17* Completely useless app. With a chat function which is ridiculously miserable. Absolute nonsensical to use this app. ### 1/5 — Can’t even enter serial number *2024-07-16, version 2.2.0.210* It can find it on HP website but not on app and the message is off the screen on IOS. Completely useless. ### 1/5 — Moved and changed WiFi *2024-06-16* My HP Envy Pro 6475 was working fine and I loved it. I moved into a new apartment complex and my WiFi ad password has changed. Can not get this printer on the new WiFi. I have read the instructions and have been trying for 4 days and NADA. Not happening. I guess I’m going to have to bite the bullet and buy another brand printer. It won’t be an HP. What a waste. ### 1/5 — HP 4100 series *2024-05-03* This printer is awful. Changing the ink cartridges is extremely difficult. Access the cartridges is extremely difficult. Only bought it because I have limited space. Every time I try to change the cartridges makes my Blood Pressure go up! This printer should be DISCONTINUED ### 1/5 — Don’t use *2024-04-05, version 2.2.0.210* Can’t download printer info. Not worth the hassle ### 1/5 — App is impossible to use. *2024-03-28* App does work. Try to add a printer and it freezes. Can’t seem to add a printer anywhere else. Don’t buy the instant ink it is a con! Generally disgusted with HP and will never buy from them again. ### 1/5 — Extra Trash *2024-03-10* Wish I could put no stars. Opens to a page that doesn’t move and the only thing that you can do is select the button that says App Store, which brings you right to where you started. ### 1/5 — Avoid HP altogether *2024-02-20* Last time I buy an HP printer. Constantly prompted to sing up for HP+ every time I need to use my printer using the HP Print app. So I started the free trial just to avoid the incessant “sign up for a free trial!” Obviously, you have to input payment info so they can undoubtedly charge you the moment your free trial is up. We’ll here I am trying to cancel this useless subscription. The website won’t load or sends me a “privacy concern” alert when trying to direct me to my support dashboard. Now I’m using this even more useless app all in the effort to cancel this subscription. Save yourself the hassle and buy a more reputable printer that doesn’t require an app for every little feature of a printer. Legally, this is not a scam. But HP sure does operate like greedy scum. If the shoe fits… ### 1/5 — Worthless *2024-02-13, version 2.2.0.210* Doesn’t sync with the other HP apps. Why they would separate the service end of their device management app to a different app is beyond me. Disjointed. Also just doesn’t work ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t Work & hasn’t been fixed *2025-12-07, version 2.2.0.210* Printer offline? No Printer Found! Got a new Apple 17 phone and another Nightmare With HP products. I believe it’s Time to find a new Company for my Business to handle my printing, ink and paper Products. I don’t Recommend HP anymore! ### 1/5 — Printer not found *2025-10-11* Been fine for 12 months and now keeps saying printer not found followed instructions and still won’t find it ! Is this a ploy to make me buy a new one even thought I’ve not have this one too long ! ### 1/5 — Worst app *2025-04-27* Worst app no need of downloading.When we ask about pc they are telling about printers,worst ever app of ho ### 1/5 — Does not work *2025-02-24, version 2.2.0.210* It won’t except the serial number it’s asking for to connect the printer. Fire the staff who made the app or higher more qualified people. Trash waste of my time. ### 1/5 — Just Dreadful *2025-02-18* Oh my god, I can’t get past the first hurdle. Try to register my device, but the serial number has too many digits. There is no way the virtual assistant can get it head around it. Another example of an organisation treating it’s customers like excrement ### 1/5 — 2 months and issue not resolved *2024-12-28* Have raised a ticket 2 months back and waiting for the mercy of HP technician to visit and resolve the issue. Have made multiple calls to customer care and they just keep asking to wait for technician visit. ### 1/5 — Dumber than rocks *2024-12-28* If I came from my app where I was signed in, why do I have to sign in again? And, being that I did sign in again, as requested, why do I have to tell you what product model number I’m here to inquire on; I only have the ONE product, which, frankly, is more than I care to even admit at this point. I’m here for the ONE product I’m signed into; now, can we start there? Your AI is a HUGE waste of my time… running in circles. Please, fix your junk before pushing it on us to use. ### 1/5 — Absolute trash *2024-12-14* HP has gone the move of subscriptions for everything and your device will no longer work without one. I buy my own ink, but they want me signed up for subscriptions so I can use my device that I’ve already purchased. I’ll be happy when they go out of business. ### 1/5 — Useless *2024-12-13* I need help connecting my printer to wifi, this does not help with that. It takes me to the Smart app which also does not help. After countless router and printer restarts I still can’t connect to wifi. I won’t be purchasing any more HP products. ### 1/5 — Doesn’t work *2024-11-09* This is the worst app I’ve used in my entire life. Links are bad. Some send you out of the app into a mobile browser. Chatbot AI is so poorly implemented that it can’t even give customized feedback on the very device you’re required to enter in the app, despite it appearing at the top of every new chat. Was this programmed by a college intern? No, a college intern would have gotten this right. Guidance is not helpful for troubleshooting either. In general, HP support is so bad that I’ll never buy their products again. Good luck folks 🫡 ## Most praised reviews (9 highest-rated) ### 5/5 — Excellent resource *2026-01-18* HP Support Assistant is an excellent resource for specifications, troubleshooting assistance, and manuals for HP devices. The quality and depth of information far exceeds other device manufacturers. I have several HP desktops, laptops and printers. My next desktop, laptop, and printer will be a HP due the extensive support HP Support Assistance gives me. ### 5/5 — Thanks you so much never forget *2023-11-04* Actually use messager good support help me everything no problem am glad he help me everything don’t use pay from US free chat brilliant customer service ### 5/5 — This is a warranty app. *2021-11-27, version 1.0.6.125* Customers are dumb. This is a warranty app. This means it does not fix your problems, okay? It connects you to the warranty department. There is a review that this is a scam. It’s not. There is an official HP Support page on facebook. This is the official HP Support app. It’s all verified through Apple, Facebook, and HP. And the phone number for instant ink is 1-855-785-2777. ### 5/5 — App works and it’s stable *2021-05-21* First of all I had have NO problems signing into the app with my login, second the app works really good and had no problems navigating everything WORKS fine. I wish I could give this app a 10 star rating. ### 5/5 — Ink cartridges need Please send. Please change my plan to $ 3 per month. I am printing less. *2021-03-08* Please send ink soon. Use $ 3 per month plan. I am printing less Thanks Hashuhc Hashuhc ### 5/5 — Virtual agent isnt very helpful *2020-12-05* This app is good but i need help because my computer wont turn and i dont know the password, is there a way you can help? ### 4/5 — Flawless design, but needs some fixes *2023-07-13* I love HP and have been using their products for years. The new app is very great as I can check on my HP products on the go. It does need some bug fixes such as but not limited to “Product Information”. I’m not sure if it’s the device I’m using the app on (iPod touch 7th generation) but whenever I click on it, it doesn’t load at all. Nevertheless, the app is very great and I hope to see more improvement as its development goes on. ### 2/5 — Súper slow *2022-09-14, version 2.2.0.210* If you take your product into HP headquarter in person would be faster ### 2/5 — Trash *2021-12-15* Nothing is easy or streamlined with any company and this tech behemoth company is no different. Nearly impossible to quickly speak with a live person, or not re enter your annoying account or serial or miscellaneous hurdle for user. Enraging. Yet you can mistakenly sign up for an overpriced subscription with the passing of humming bird breaking wind. I never did a live person on the horn. I promptly liquidated my decade plus holding of HPQ holdings and TREATED myself to more APPL, then came here to run my mouth. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*